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Troubleshooting
Certain problems are due to lack of simple maintenance or oversights, which
can be solved easily without calling the service technicians, before contacting
the service center please carry out the check listed below.
Problem Possible cause(s) Solution
Does not work
a) Electric plug out of the socket.
b) Bonded in different voltage.
c) Lack of electric power or fuse
blown.
d) Make sure cold water switch in
the rear side of dispenser is ON.
e) Voltage drop.
a) Plug in.
b) Connect in correct voltage.
c) Wait for electric power ON or
change fuse.
d) Push the switches to the ON
position.
e) Use a voltage stabilizer.
Water not cold
from cold tank
a) Electric plug out of the socket.
b) After setup, it will take up to 1
hour to chill the water until
minimal set temperature.
c) Make sure cold water switch in
the rear side of dispenser is ON.
a) Plug in.
b) Wait one hour for the cold water
supply.
c) Push the cold water switch
(green) to the ON position.
Excessive
heating around
dispenser
body
a) The appliance very close to a wall.
b) Ventilation vents obstructed.
a) The appliance must be at least 25
cm from the wall.
b) Clear the ventilation vents.
Noise a) Product leaning on the wall.
b) Uneven placement.
a) The appliance must be at least 25
cm from the wall.
b) Even the appliance.
Water leakage
a) A hole or a crack in the bottle.
b) Overflow in the water collector.
c) Drainage cap not well tightened.
a) Replace the water bottle.
b) Empty the water collector.
c) Tighten the cap.
Unpleasant
taste of water
a) Cleaning is made with non
recommended material.
b) Poor-quality water.
c) Water bottle shoddy.
a) Follow cleaning/sterilization
procedure correctly.
b) Make sure that the mineral water
supplier is of good quality.
c) Replace the water bottle.
Problem Possible cause(s) Solution
Steam coming
out of
dispenser
a) Excessive heating inside the
hot water tank.
a) Disconnect the main power
source and call service centre.
Water not hot
from hot tank
a) Electric plug out of the socket.
b) After setup, it will take up to 15-
20 min to heat the water until
maximal set temperature.
c) Make sure hot water switch in the
rear side of dispenser is ON.
a) Plug in.
b) Wait 15-20 min. for the heat water
supply.
c) Push the hot water switch (red) to
the ON position.
13
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