Axis 0439-001- EOL Q1604 Network Camera User Manual

USER'S MANUAL

AXIS Q1604 Network Camera

About this document

This manual is intended for admin istrators and users of the AXIS Q1604

Network Camera, and is applicable to ﬁrmware 5.40 and later. It

includes instructions fo r using and managing the product on your

network. Previous experience of networking will be of use when using

this product. Some knowledge of UNIX or Linux-based systems may also

be beneﬁcial, for developing shell s cripts and applications . Later version

of this document will be posted to the Axis website, as required. See

also the product’s online help, available via the web-based interface.

Liability

Every care has been taken in the preparation of this manual. Please

inform your local Axis ofﬁce of any inaccuracies or omissions. Axis

Communications AB cannot be held responsible for any technical or

typographical errors and reserves the right to make changes to the

product and m anuals without prior notice. Axis Communications AB

makes no warranty of any kind with regard to the material contained

within this docum e nt, inc luding, but not limited to, the implied

warranties of merchantability a nd ﬁtness for a particular purpose. Axis

Communications AB shall not be liable nor responsible for incidental or

consequential damages in connection with the furnishing, performance

or use of this material. This product is only t o be used for its intende d

purpose.

Intellectual Property Rights

Axis AB has intellectual property rights relating to technology embodied

in the product described in this document. In particular, and without

limitation, these intel lectual property rights may include one or more

of th e pate nts listed at http://www.axis.com/patent.htm and one or

more additional patents or pending patent applications in the US and

other countries.

This product cont ains licensed third-party software. See the menu item

“About” in the product’s user interface for more information.

This product contains source code copyright Apple Computer,

Inc.,underthetermsofApplePublicSourceLicense2.0(see

http://www.opensource.ap ple.com/apsl). The source code is available

from http://developer.apple.com/darwin/projects/bonjour/

Equipment Modiﬁcations

This equipm ent must be installed and used in strict ac cordance wit h the

instructions given in the user docum entation. This equipment contains

no user-serviceable components. Unauthorized equipment changes or

modiﬁcations will invalidate all applicable regulatory certiﬁcations

and approvals.

Trademark Acknowledgments

Apple, Boa, Bonjour, Ethernet, Int ernet Explorer, Linux, Microsoft,

Mozilla, Real, SMPTE, QuickTime, UN IX, Windows, Windows Vista and

WWW are registered trademarks of the respective holders. Java and

all Java-based trademarks and logos are trademarks or registered

trademarks of Oracle and/or its afﬁliates. UPnP

is a certiﬁc

ation

mark of the UPnP

Implementers Corporation.

Support

Should you require any technical assistance

,pleasecontactyourAxis

reseller. If your questions cannot be answered immediately, your

reseller will forward your queries through the a ppropriate channels to

ensure a rapid response. If you are connec

tedtotheInternet,youcan:

• download user documentation and software updates

• ﬁnd answers to resolved problems in the FAQ database. Search

by product, c ategory, or phrase

• report problems to Axis support staff by lo gging in to your private

support area

• chat with Axis support staff (selected countries only)

• visit Axis Support at www.axis.co m/techsup/

AXIS Q1604 Network Camera

Table of Contents

Hardwareoverview .......................................... 4

Connectors .................................................... 5

LEDindicators .................................................. 7

StatusLEDwhenusingFocusAssistant .............................. 8

Replacingthelens ............................................... 8

Accessingtheproduct ....................................... 9

Accessfromabrowser ........................................... 9

AccessfromtheInternet .......................................... 10

Settherootpassword ............................................ 10

TheLiveViewpage .............................................. 11

Mediastreams .............................................. 13

HowtostreamH.264 ............................................ 13

MJPEG ........................................................ 13

AXISMediaControl(AMC) ........................................ 13

Alternativemethodsofaccessingthevideostream .................... 14

Accessingaudiostreams .......................................... 15

Settinguptheproduct ....................................... 16

BasicSetup .................................................... 16

VideoandAudio ............................................ 17

VideoStream ................................................... 17

Stream Proﬁles ................................................. 18

CameraSettings ................................................ 18

Overlay ........................................................ 21

PrivacyMask ................................................... 21

Focus ......................................................... 21

AudioSettings .................................................. 22

AudioClips .................................................... 23

Live View Conﬁg ............................................ 24

Detectors .................................................. 26

CameraTampering .............................................. 26

MotionDetection ............................................... 26

Audiodetection ................................................. 27

Applications . .............................................. 28

Events .................................................... 29

SettingUpanActionRule ........................................ 30

Recipients ..................................................... 30

Schedules ...................................................... 31

Recurrences .................................................... 31

Recordings ................................................. 32

RecordingList .................................................. 32

Continuousrecording ............................................ 32

SystemOptions ............................................. 34

Security ....................................................... 34

Date&Time .................................................... 35

Network ....................................................... 36

Storage ....................................................... 40

Ports&Devices ................................................. 41

Maintenance ................................................... 41

Support ....................................................... 42

Advanced ...................................................... 43

Resettofactorydefaultsettings ................................... 43

Troubleshooting ............................................ 45

Checking the ﬁrmware ........................................... 45

Upgrading the ﬁrmware .......................................... 45

Emergencyrecoveryprocedure ..................................... 45

Symptoms,possiblecausesandremedialactions ...................... 46

Technical Speciﬁcations ...................................... 50

Performanceconsiderations ....................................... 52

AXIS Q1604 Network Camera

Hardware overview

Focus puller

Zoom puller

Status LED

Internal microphone

SD memory card slot

Network connector (PoE)

Audio out

Audio in

AXIS Q1604 Network Camera

Hardware overview

Power LED

Network LED

Control b utton

Iris connector

Power connector

I/O terminal connector

Connectors

Network connector - RJ-45 Ethernet connector. Supports Power over Ethernet (PoE).

Caution

Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded

network cable (STP) may be appropriate or requir

ed. Any network cables that are routed in outdoor environments or similar

shall be shielded (STP) and intended for their speciﬁc use. Make sure that the network switch is properly grounded. See

for regulatory requirements.

Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in m ono signal (left channel is used from a stereo signal).

Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker

with a built-in ampliﬁer. A stereo connector must be used for the audio out.

SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. For

instructions on how to insert and remove an SD card, please r efer to the Installation Guide.

Note

Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup

>System

Options > Storage > SD Card and click Unmount.

Control button - The control button is used for:

AXIS Q1604 Network Camera

Hardware overview

• Enabling the Focus A ssistant. Press and very quickly release the C ontrol button.

• ConnectingtoanAXISVideoHostingSystemservice.See

page 37

. To connect, press and hold the button for about

1 second until the Status LED ﬂashes green .

• ConnectingtoAXISInternetDynamicDNSService. See

page 37

. To connect, press and hold the button for

about 3 seconds.

• Resetting the product to factory default settings. See

page 43

Power connector - 2-pin terminal block for power input.

I/O connector

DC power input

Note

For technical speciﬁcations, see

page 50

I/O terminal connector - Use in applications for e.g. motion detection, event triggering, time lapse recording and alarm notiﬁcations.

In addition to an auxiliary pow e r and a GND pin, the I/O terminal connector provides the interface to:

• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by

the VAPIX® Application Prog ramm ing Interface, output buttons on the Live View page or by an Action Rule. The

output will show as active (shown under System Options > Ports & Devices) if the alarm device is activated.

• Digital input — An alarm input for connecting devices that ca n toggle between an open a nd closed circuit, for

example: PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and

the input becomes active (shown under System Options > Ports & Devices).

Function Pin Notes

Speciﬁcations

GND

Ground

3.3 V DC Power

Can be used to power aux iliary equipment.

Note: This pin can only be used as power out.

Max load = 50 mA

Digital Input

Connect to GND to activate, or leave ﬂoating (unconnected)

to deactivate.

0to+40VDC

Digital Output

Internal connection to ground when activated, ﬂoating

(unconnected) when deactivated. If used with an inductive

load, e.g. a relay, a diode must be connected in parallel with

the load, for protection against voltage transients.

Max load =100 mA

Max voltage = +40 V DC

AXIS Q1604 Network Camera

Hardware overview

3.3 V max 50 mA

LED indica tors

LED

Color

Indication

Green

Steady for connection to a 100 MBit/s network. Flashes for network activity.

Amber

Steady for connection to a 10 MBit/s network. Flashes for network activity.

Network

Unlit No network connection.

Green Steady green for no rmal operation.

Amber

Steady during startup and when restoring settings.

Status

Red

Slow ﬂash for failed upgrade.

Green

Normal operation.

Power

Amber

Flashes green/amber during ﬁrmware upgrade.

Note

• The Status LED can be conﬁguredtob

e unlit during normal operation. To conﬁgure, go to Setup > System Options >Ports

& Devices >LED. See the online he lp for more information.

• The Status LED can be conﬁgured to ﬂash while an e v ent is active.

• The S tatus LED can be conﬁgured to ﬂash for identifying the unit. This can be done under Setup > System Options >

Maintenance.

AXIS Q1604 Network Camera

Hardware overview

Status LED when using Focus Assistant

Status Color

Indication

Green

Focus Assistant is ena bled

The lens is optimally adjusted

Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and

restart the Focus Assistant.

The lens is less optimally adjus ted

Red The camera has been moved, or an object has been inserted in front of the lens. Exit and

restart the Focus Assistant.

The lens is poorly adjusted

Replacing the lens

It is possible to use optional lenses for the Axis product.

To replace the lens:

1. Disconnect the iris cable.

2. Unscrew the standard lens.

3. Attach and screw on the new lens.

Note

There is no need to restart the Axis product after changing the lens. However, the product must be restarted if you are

interchanging between a P-iris, DC-Iris or ﬁxed/manual iris lens. In order to set the focus and position the lens, the Axis

product must be connected to the network.

To change the iris conﬁguration:

1. Go to Setup > Video and Audio > Camera Settings. Iris con ﬁ guration shows the current conﬁgured iris type.

2. Click Edit.

3. Select the installe d iris lens f rom the drop-down list and click OK.

Note

For iris

lenses not listed in the drop-down list, download the iris conﬁguration ﬁle from www .axis.com

To upload and use the d ownloaded conﬁguration ﬁle, click the Upload tab. Click Browse and select the conﬁguration

ﬁle. Click Upload. The installed iris lens should now be included in the Iris Selection drop-down list, select it and press

OK.

If you select a DC iris conﬁguration ﬁle for a P-iris lens, an error m essage will appear bel ow the iris conﬁguration

type in the Camera Settings page.

AXIS Q1604 Network Camera

Accessing the product

To install the Axis product, refer to the Installation Guide supplied with the product.

The product can be used with most operating systems and browsers. The recommended bro wsers are Internet Explorer with Windows,

Safari with Macintosh and Firefox w ith other operating systems. See

Technical Speciﬁcations, on page 50

Note

• To view s treaming video in Internet Explorer, al low i nstallation of AXIS Media Control (AMC) when prompted.

• QuickTime

is also supported for viewing H.264 streams and for audio.

• If your computer restricts the use of additional software components, the product can be conﬁgured to use a Java

applet for viewing Motion JPEG.

• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These licenses a re

automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of

unlicensed copies.

Access from a browser

1. Start a browser (Internet Explorer, Firefox, Safari).

2. Enter the IP address or host name of the Axis product in the browser’s Location/Address ﬁ eld. To access the product from a

Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.

If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to

discover and assign an IP address, refer to the Installation Guide.

3. Enter your user name and password. If this is the ﬁrst time the product is accessed, the root password must ﬁrst be

conﬁgured; for instructions see

Set the root password, on page 10

4. The product’s Live View page appears in your browser.

Note

The layout of the Live View page may have been customized to meet sp eciﬁcrequi

rements. Consequently, some of the

examples and f unctions featured here may differ from those displayed in your own Live View page.

AXIS Q1604 Network Camera

Accessing the product

Access from the Internet

Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must

conﬁgure your network router to allow incoming data trafﬁc to the product. To do this, e nable the NAT-traversal feature , which

will attempt to automatically conﬁgure the router to allow access to the product. This is enabled from Setup > System Options >

Network > TCP/IP A d vanced.

For more information, please see

NAT traversal (port mapping) for IPv4, on page 38

. See also AXIS Internet Dynamic DNS Service at

www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup

Set the root password

To gain access to the Axis product, you must set the password for the d efa ult administrator user root. This is done in the Conﬁgure

Root Password dialog, which appears when the product is accessed for the ﬁrst time .

To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS

certiﬁcate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt trafﬁc between web browsers and servers. The

HTTPS certiﬁcate ensures encrypted exchange of information.

To set the password via a standard HTTP connection, enter it directly in the ﬁrst dialog.

To set the password via an encrypted HTTPS connection, follow these steps:

1. Click Create self-signed certiﬁcate.

2. Provide the requested information and click OK.Thecertiﬁcate is created and the password can now be set securely. All

trafﬁc to and from the product is encrypted from this point on.

3. Enter a password and then re-ente r to conﬁrm the spelling. Click OK. The password has now been conﬁgured.

Note

• The default administrator user name root is permanent and cannot be deleted.

• If the password for root is lost, the product must be reset to the factory default setting s. See

Reset to factory default

settings, on page 43

Conﬁgure capture mode

The capture mode setting reduces image ﬂicker in ﬂuorescent light environments. Select the capture mode with the power line

frequency (50 Hz or 60 Hz) used at the location of the Axis product and click OK.

AXIS Q1604 Network Camera

Accessing the product

When using 50 Hz, the maximum frame rate is limited to 25 fps .

Note

Power line frequency is different in different geographic regions. In the Americas, 60 Hz is u sually used; most other parts of

the world use 50 Hz. Local variations may apply, always check with the local authorities.

See also the online help

Basic Setup

Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:

1. Users. See

page 34

2. TCP/IP. See

page 36

3. Date & Time. See

page 35

4. Video Stream. See

page 17

5. Focus. See

page 21

6. Audio Settings. See

page 22

The Basic Setup menu can be disabled from System Options > Security > Users.

AXIS Q1604 Network Camera

Video and Audio

The video and audio settings can be used to optimize video a nd audio quality. You can conﬁ gure the following:

• Video stream settings. See

page 17

•Streamproﬁles. See

page 18

• Camera settings. See

page 18

• Overlay image. See

page 21

•Privacymask.See

page 21

•Focus.See

page 21

• Audio settings. See

page 22

• Audio clips. See

page 23

Video Stream

You can deﬁne the following video stream settings from Video & Audio > Video Stream:

•Image.See

page 17

• H.264. See

page 18

•MJPEG.See

page 18

mage

You can modify the image resolution and compression, and rotate the image from the Image tab (Video & Audio > Video Stream).

The image can also be mirrored from the Image tab.

AXIS Q1604 Network Camera

Video and Audio

Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality

with higher bandwidth requirements.

To avoid bandwidth problems on the netw ork, you can limit the frame rate allowed to each viewe r. The max imum frame rate can be

set to Unlimited, or you can limit the frame rate to a value.

An image or text can be superimposed over the i mage as overlay. See

Overlay, on page 21

Save your settings before they can take effect.

H.264

H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high q uality video streams at low bit rates.

An H .264 video stream consists o f different types of frames such as I-frames, P-frames and B-fra mes. An I-frame is a comple te image

whereas P-frames and B-frames only contain the differences from previous/future frames.

The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on

bandwidth requirements in some cases, but may also have an adverse affect on image quality.

The Axis product supports two H.264 proﬁles.TheMainproﬁle provides higher compression than the Baseline proﬁle with the same

video quality, b u t requires more processing power to decode.

ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image

complexity, using up more bandwidth for incre ased a ctivity in the image, and less for lower image activity. CBR a llow s you to s et a

ﬁxed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate wo uld usually need to increase for increased

image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly compensate for this, it is

possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image quality are equally

affected. You must save your settings before they can take effect.

The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay

Settings and enter the modiﬁer#b in the ﬁeld.

MJPEG

Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum fra me size helps to c ontrol the

bandwidth and storag e used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting

provides consistently good image quality at the expense of increased ba

ndwidth and storage usage in low light. Limiting the frame

size optimizes bandwidth and storage usage, but may give poor image quality. To prevent i ncreased bandwidth and storage usage,

the ma ximum f rame size should be set to an optimal value.

Stream Proﬁles

There are four pre-programmed stream proﬁles available for quick set up. The settings for these can be adjusted. Ne w customized

proﬁles can also be created. Each proﬁle has a descriptive name, indicating its purpose.

•Thestreamproﬁles can be accessed from the Stream proﬁle drop-down list in the Live View page.

• To add, copy, modify, and remove stream proﬁles go to Video & Audio > Stream Proﬁles.

• To select the default stream proﬁle go to Live View Conﬁg > Stream Proﬁle and choose the proﬁle from the drop-down list.

For more information see the online help

on this page.

Camera Settings

The Video & Audio > Camera Settings page pro v ides access to advanced image settings for the Axis product.

AXIS Q1604 Network Camera

Video and Audio

Capture Mode

The capture mode setting reduces image ﬂicker in ﬂuorescent light environments as image data is sampled at a rate that matches the

local power line frequency.

Capturemodeissettheﬁ rst time the product is accessed. Select the capture mode with the power line frequency (50 Hz or

60 Hz) used at the location of the Axis product and c lick OK.

When using 50 Hz, the maximum frame rate is limited to 25 fps .

Note

Power line frequency is different in different geographic regions. In the Americas, 60 Hz is u sually used; most other parts of

the world use 50 Hz. Local variations may apply, always check with the local authorities.

Changing capture mode when the product has been co nﬁgured is not recommended as most other settings will be either removed

or reset, for example:

1. Go to Setup > Video & Audio > Camera Settings.

2. Select the new capture mode.

3. Click Save.

4. Review and reconﬁgure all settings, for exa mple:

-Streamproﬁles

- Motion detection windows

-Privacymasks

-Imageoverlays

- Exposure zones

- White balance windows

-Actionrules

- Settings in uploaded applicatio

Image Appearance

Increasing the Color level increases the color saturation. The v alue 100 gives maximum color saturation. The value 0 gives a

black and white i mage.

The image Brightness can be adjusted in the range 0–100, where a higher value prod uces a brighter image.

Increasing the Sharpness can increase bandwidth usage. A sharpe r image might incre ase image n oise especially in low light

condit

ions. A lower setting reduces image noise, but the whole image will appear less sharp.

e Contrast changes the relative difference betwe en light and dark. It can be adjusted using the slidebar.

White balance

White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Ax is

product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light

source from the drop-down list. For a description of each available s etting, see the online help

The white balance windowis enabled for the Automatic and Autom atic outdoor options that appear in the White balance drop-down

list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the

default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually

set a reference window for white bala nce in the view area.

AXIS Q1604 Network Camera

Video and Audio

Wide Dynamic Range (Dynamic Contrast)

Wide dynamic range (Dynamic Contrast) can improve the expo sure when there is a considerable contrast between light and dark

areas in the image. In intense backlight conditions, enable WDR. Disable WDR In low light conditions for optimal exposure.

Note

This se tting is only possible when us ing automatic exposure control.

Exposure Settings

Conﬁgure the expo sure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth

considerations.

Exposure value - Click in the bar to ﬁne-tune the exposure.

Exposure control - These settings is used to adapt to the amount of light used. Automatic is the default settings ca n be used in most

situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove

ﬂicker which can be caused by ﬂuorescent and other light sources. The Hold current option locks the current exposure settings.

Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in

the image to appear too dark.

Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto

setting can be used. For particular requirement, select a predeﬁned area.

Iris Conﬁguration - See

Replacing the lens

The Enab le automatic iris adjustment option s hould always be selected, except

during focusing, or when using a ﬁxed iris lens.

Shutter & Gain

The shutter and gain settings affect the amount of motion blur and noise in the image. To ad apt to dif ferent lighting, available

storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows

using different prioritization in norm al light and in low light.

Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows

more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter

speed can cause moving objects to appear blurry.

Set Shutter to

• Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame

rate from being reduced. For example, to get 30 fps, set Max shutter to 1/30.

• Fixed to use a ﬁxed s hutter speed.

Gain, measured in decibel (dB), is the amount of ampliﬁcation applied to the image. A high gain may provide a better image in low

light situations but will increase the amount of image noise.

Set Gain to

• Auto to set the gain automatically. If required, use Max gain to limit the applied gain.

• Fixed to use a ﬁxed gain.

When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to

use a different Priority in Normal Light and in Low Light.

Example

Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to,

for example, rec ognize faces or license plates, m ove the normal light priority slider toward low m otion blur. At nighttime, motion

detection is more important than identiﬁca tion. Motion blur is acceptable and since low light ca n cause a lot of nois e, move

the low light priority slider towa rd low noise.

AXIS Q1604 Network Camera

Video and Audio

Example

If storage space or bandwidth is limited, try using a lower gain. This will reduce image noi se a n d pro duce sma ller image ﬁles.

IR cut ﬁlter

The IR cut ﬁlter prevents infrared (IR) light from reaching the image sensor. In poor lighting conditions, for example at night, or

when using an IR lamp, set the IR cut ﬁlter to Off. This increases light sensitivity and allows the product to “see” infrared light. The

image is shown in black and white when the IR cut ﬁlte r is off.

If using automatic Exposure control,settheIRcutﬁlter to Auto to automatically switch between On and Off accordingtothe

lighting conditions.

Overlay

Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is possible to

include date and time or view the current bit rate as overlay text.

To include the current bit rate as overlay text go to Video & Audio > Video Stream > Overlay Settings,selecttheInclude text check

box option, and enter the overlay code in the ﬁeld. See the online help

for supported formats.

Overlay image

An overlay ima ge can be us ed to provide e x tra information, o r to mask a part of the video image.

To use your own image, such as a logo, ﬁrst upload the image to the Axis product. Go to Video & Audio > Overlay Image, click

Browse to locate the ﬁle and then click Upload.TheﬁlecanthenbeselectedfromtheUse overlay image drop-down list.

To place an overlay image at speciﬁccoordinates,gotoVideo & Audio > Video Stream and select the Include overlay image at

coordinates check box option and enter the X and Y coordinates.

For more information see the online help

Privacy Mask

A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks cannot be

bypassed via the VAPIX® Application Pro gramming Interface (API).

The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently conﬁgured in the Axis product and

indicates if they are enabled.

You can add a new mask, re-size the ma

skwiththemouse,chooseacolorforthemask,andgivethemaskaname.

For more information, see the online help

Focus

You can focus the Axis product under Video & Audio > Focus. For most app lications, the adjustments on the Basic tab are sufﬁcient.

If required, additional adjustments can be made on the Advanced tab. Before focusing, always click Open iris to open the iris to its

maximum. This gives the smallest depth of ﬁeld and thus best conditions for correct focusing. Click Enable iris when ﬁnished focusing.

Basic

Follow the on-screen instructions on the Basic tab to adjust zoom and focus. The pixel counter is used to determine the number of

pixels in an area of the image, for example to ensure that the image size fulﬁlls speciﬁc requirements. To position the pixel counter,

click o n the text and drag the window to the desired posi tion.

AXIS Q1604 Network Camera

Video and Audio

Note

• The back focus (step 2) should only be reset if the camera has been focused previously.

• Set focus as precisely as possible using the focus puller on the l ens (step 3) before starting the a utomatic ﬁne-tuning

(step 4).

• If the camera is placed so that it is difﬁcult to look at the image and move the pullers at the sam e time , you can use the

Focus Assistant to focus the camera; for inst ructions , se e the Installation Guide supplied with the product.

Advanced

The tools on this page c an be used to ﬁnd the optimal focus p osition. Always open the iris before focusing and enable it wh en ﬁnished

focusing. Focus is measured in the part of the image covered by the Focus window. Use the mouse to move and resize the window

and then click Fine-tune focus automatically. If needed, click in the Focus position baroronthearrowsattheendsofthebar,to

further adjust the focus. The buttons < and > move the focus position one step in either direction. The buttons << and >> move the

focus position multiple steps in either direction. C licking on the bar sets focus to that position. If the camera is not focused after

completing the above instructions, try the Full range focus scan. The scan, which can take several minutes, transforms the focus

position bar to a graph where peaks indicate the best focus positions. Click in the graph to set focus to the desired position.

Audio Settings

The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.

Audio Channels

Select the type of audio transmis sion fr om the Audio mode: drop-down list (Video & Audio> Audio Settings). The d ifferent types are:

Full duplex - Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time. There is no

echo cancellation; i f feedback loops appear, try moving the microphone or the speaker.

Half-duplex - Audio can b e transmitted in both directions between the Axis pro duct and the client com puter, but only in one

direction at a time. You must actively receive sound using the Talk/Listen button visible in the Li

ve View page (see

AXIS Media

Control viewer toolbar

). In Push-To-Talk mode, click and hold the button to speak and r ele as e it when done. In Toggle mode, click

once to switch between speaking and listening. The Talk/Listen mod e is conﬁgured from the Audio tab in the AMC control panel

(see AXIS Media Control on

page 13

Simplex - speaker only - Audio is transmitted from the client to the Axis product and played by the speaker connected to the

product. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either button to s top

audio transmission.

Simplex - microphone only - Audiocapturedbythemic

rophone connected to the Axis product is transmitted from the product to

one or more clients.

For more information about these settings, please see the online help

Audio Input

An external microphone or a line source can be connected to the product’s Audio-in connector. Conﬁg ure the audio input settings

under Video & Audio > Audio

Settings.

Source - Select Micro

phone for an external microphone or Line for a Line in device, e.g. a n audio mixer for multiple microphones o r

a microphone with a built-in ampliﬁer.

Microphone power - The Enable microphone power option provides DC power for an external microphone. Microphone power should

only be used with microphones that have no battery and when using the internal microphone. This setting should not be enabled

when usin

g a dynamic or battery powered microphone. M icro phone power will not harm the micro phone; if you are uncertain, try

switching it off and on. To use a professional microphone requiring 48V phantom power, you need an external power supply and a

balanced-unbalanced converter (audio transfor mer) in between.

AXIS Q1604 Network Camera

Video and Audio

Input gain - Control the volume (dB Full Scale) of the audio inp ut. If the sound is too low, choose a higher dB, to amplify the

sound. If the sound is too high, choose a lower dB. The Level bar gives a visual r epresentation of the audio signal level in dB

relative to the full-scale input level.

• Green — the signal is at a good level.

• Yellow — the signal is becoming distorted.

• Red — the signal is distorted.

Encoding - Select digital audio encoding format.

• AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec.

If achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license

is included in the Axis product.

• G711

• G726

Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide better audio quality, but

also requires a greater bandwidth.

Bit rate - Set the required bit rate depending on the selected encoding. A highe r bit ra te will give better audio quality. A lo we r bi t

rate may have latency or delay, but will require less bandwidth.

For more information about these settings, please see the online help

Audio Output

An external speaker can be connected to the product’s Audio-out connector. The output can be used with high impedance

headphones or connected to another ampliﬁer with speakers.

Conﬁgure the audio output settings under Video & Audio > Audio Settings.

Output gain - Control the volume (dB Full Scale) of the line audio output. If the sound is too low, choose a higher dB. If the

sound is to o high, choose a lowe r dB.

Audio Clips

An audio clip is a sound ﬁle that can be

played either when an event occurs or manually from the Live View page. Audio clips can

be uploaded to the product or recorded by a microphone connected to the product.

You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more information see the

online help

Note

Audio clips cannot be used if the prod uct’s aud io functionality is e nabled. The audio functionality is enabled on the Audio

tab under Video & Audio > Video Stream.

AXIS Q1604 Network Camera

Live View Conﬁg

You can customize the Live View page and alter it to suit your requirements. It is possible to deﬁne the following features of

theLiveViewpage.

•StreamProﬁle. See

page 18

• Default Viewer for Browser. See

page 24

• Viewer Settings. See

page 25

• Action Buttons. These are the buttons described in

Controls on the Live View page, on page 11

•UserDeﬁned Links. See

page 25

• Output Buttons. See

page 25

Default viewer for browser s

From Live View Conﬁg > Default Viewer select the default method for viewing video images in your browser. The product attempts

to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and

selects the best available combination.

AXIS Q1604 Network Camera

Live View Conﬁg

Browser Viewer Description

AMC

Recommended viewer in Internet Explorer (H.264/Motion JPEG)

QuickTime

H.264

Java applet

A slower imaging alternative to AMC (Motion JPEG). Req uires one of the

following installed on the client:

• JVM (J2SE) 1.4.2 or higher

• JRE (J2SE) 5.0 o r higher

Windows Internet Explorer

Still image Displays still images only. Click the Refr esh button in your browser to view a

new image

Server Push

Recommended viewer for other browsers (Motion JPEG).

QuickTime

H.264

Java applet

A slower imaging alter native to Server Push (Motion JPEG only).

Other browsers

Still image Displays still images only. Click the Refr esh button in your browser to view a

new image

For m ore i nformation, please see the online help .

Viewer Settings

Options for the viewer are conﬁgured under Live View Conﬁg > Viewer Settings.

•TheShow viewer toolbar option will display the AX IS Media Control (AMC) or the QuickTime viewer toolbar under the

video image in your browser.

• H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media

Control. This is used to prevent i nstallation of unlicensed copies. Further decod er licenses can be purchased from your

Axis reseller.

• You can enable recording from the Live View page. The recordings are saved to the location speciﬁed in the AMC Control

Panel. See

AXIS Media C ontrol (AMC), on p age 13

User Deﬁned Link s

To display user-deﬁned links in the Live View page, select the Show custom link option, give the link a name and then enter the URL

to link to. When deﬁning a web link do not rem ove the 'http://' from the URL address. Custom links can be used to run scripts or

activate external devices connected to the product, or they can link to a web page . Custo m links deﬁned as cgi links w ill run the

script in the background, in a hidden frame. D eﬁning the link as a web link will open the link in a new window.

Output Buttons

An output on the Axis product can be controlled directly from the Live View page, by enabling the display of output buttons. To

display the output buttons in the Live View page, select the type of control to use for the port from the drop-down list under

Live View Conﬁg > Output Buttons:

• Pulse activates the output for a deﬁned period of time. The pulse time can be set as short as 1/100 second, and as

long as 60 seconds

• Active/Inactive displays two buttons (on/off). The output ports must ﬁrst be conﬁgured under System Options> Ports &

Devices > I/O Ports.See

I/O Ports, on page 41

AXIS Q1604 Network Camera

Detectors

Camera Tampering

Camera Tamper ing can generate an alarm w henever the camera is repositioned, or when the lens is co vered, sprayed or severely

defocused. To send an alarm, for example an email, an action rule must be set up.

To conﬁgure tampering:

1. Go to Detectors > Camera Tampering.

2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This ca n help prevent false

alarms for known conditio ns that affect the image.

3. Select Alarm for dark images if an al arm should be generated if lights are dimmed or turned off, or if the lens is sprayed,

covered, or rendered severely out of focus.

4. Click Save.

To conﬁgure the product to send an alarm when tampering occurs:

1. Go to Events > Action Rules.

2. Click Add to set up a new action rule.

3. Enter a Name for t he action rule.

4. Under Condition,selectDetectors from the Trigger list.

5. Select Tampering from the list of detectors.

6. Optionally, select a schedule and set additional conditions.

7. Select the action. To send an email, select Send Notiﬁcation a

nd select a Recipient from the list of deﬁned recipients.

Note

The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not

have a duration and once it has been triggered it will not automatically return to its untriggere d state.

For more information on actions rules, see

Events, on page 29

Motion Detection

Motiondetectionisusedtogenerateanalarmwhenevermovementoccurs(orstops)intheview.Upto10IncludeandExclude

windows can be co n ﬁgured:

• Include windows — target speciﬁc a reas within the whole video image

• Exclude windows —deﬁne areas within an Include window that should b e ignored (areas outside Include windows

re automatically ignored)

Once conﬁgured, motion detection windows appear in the list of Detectors in Action rule setup. See

Setting Up an Action Rule, on

page 30

Note

Using the motion detection feature may decrease the product’s overal l performance.

AXIS Q1604 Network Camera

Detectors

Audio d etection

The Axis product can be conﬁgured to generate an alarm when audio rises ab ove or falls below the threshold value. The threshold

value can be set in the range 0–100 where 0 is the most s ensitive and 100 the l east sensitive.

1. Go to Detectors > Audio Detection.

2. Set the audio alarm level and click Save.

3. Go to Events > Action Rules and set up an action rule, see

Setting Up an Action Rule, on page 30

Detected audio is indicated by colored peaks in the Activity indicator. An event is trigge re d whe

n detected audio rises above or falls

below the threshold value, which is represented by the bar.

AXIS Q1604 Network Camera

Applications

Third party applications can be uploaded to and installe d on the Axis product. For information a bout avai lable applications,

downloads, trials and licenses, go to ww w.axis.com/applications

To upload an application, go to Applications > Overview, click Browse to locate the ﬁle a n d then click Upload Package. Click on the

uploaded application’s name to open the menu options Settings, License and About.Forconﬁguration instructions, ple ase refer to

the documentation provided with the application.

Most applications need a license to run. To install the license, select the License menu option. If the product is connected

to the Internet, Automatic Installation appears in the web page. If the prod uct is not connected to the Internet, go to

www.axis.com/applications to acquire a License key. You will need a license code and the product’s serial number (found on the label

and under System Options > Support > System Overview) to receive a license key.

Installed Applications lists installed applicati ons with information about the version and the ven dor , the status of the applica tion

(running or not running), and information about the license.

Use the Start and Stop buttons to start and stop the application.

To generate a log ﬁle f or the application, s elect the application and click Log.

Note

It is recommended to run one application at a time. Avoid running app lications when motion detection is active.

AXIS Q1604 Network Camera

Events

The Axis product can be conﬁgured to perform actions when different events occur, for example, start a recording w h e n motion is

detected. The set of conditions that deﬁnes how and when the action is triggered is called an Action Rule.

Available Action Rule triggers and conditions include:

• Applications — use installe d applications to trigger the rule, see

Applications, on page 28

• Detectors

- Audio Detection — trigger the rule when audio is detected, see

Audio detection, on page 27

- Motion Detection — trigger the rule when motion is detected, see

Motion Detection, on page 26

- Tampering — t rigger the rule when tampering is detected , see

Camera Tampering, on page 26

• Hardware

- Network — trigger the rule if network connection is lost or restored. This can for example be used to start

recording to the SD card.

• Input Signal

- Digital Input Port — trigger the rule when an I/O port receives a signal from a connected device, see

I/O

Ports, on page 41

- Manual Trigger — trigger the rule using the Manual Trigger button in the Live View page, see

Controls on the

Live View page, on page 11

. This can for example be used to validate actions during product installation

and conﬁguration.

• Storage

- Available — trigger the rule when the storage device is unmounted or rem oved. This can for example be

used to send maintenance notiﬁcations.

- Full — trigge r the rule when the storag e device is full. Under normal op eration, the olde st recordings will be

overwritten to prevent the storage device from b

ecoming full.

- Locked —triggertheruleifthe

storage device is locked (write pro tected).

• System

- System Initializi

ng — trigge r the rule when the product is being started. Thi s can for example be used to send a

notiﬁcation when the pro duct restarts.

• Time

- Recurrence — trigger the rule periodically, see

Recurrences, on page 31

. This can for example be used to

upload an image every 5 minutes.

- Use Schedule — trigger the rule according to the s elected schedule, see

Schedules, on page 31

Available actions include:

• Day/Night Vision Mode —setdaymode(IRcutﬁlter on) or night mode (IR cut ﬁ lter off).

• Output Port — activate an I /O port to control an external device.

• Play Audio Clip —see

Audio Clips, on page 23

• Record Video — record video to a selected storage.

• Send Images —sendimagestoarecipient.

AXIS Q1604 Network Camera

Events

• Send Notiﬁcations —sendanotiﬁcation message to a recipient.

Setting Up an Action Rule

An action rule deﬁnes the conditions that must be met for the product to perform an action, for example record video or send email

notiﬁcations. If multiple conditions are deﬁned, all must be met to trigger the action.

The following example describes how to set up an action rule to record video to a network share if there is movement in the

camera’s ﬁeld of view.

Set up motion detection and add a network share:

1. Go to Detectors > Motion Detection and conﬁgure a motion detection window, see

2. Go to System Options > Storage and set up the network share, see

page 41

Set up the action rule:

1. Go to Events > Action Rules and click Add.

2. Select Enable rule and enter a descriptive name for the rule.

3. Select Detectors from the Trigger drop-down list.

4. Select Motion Detection from the drop-down list. Select the motion detection window to use.

5. Optionally, select a Schedule and Additional conditions,seebelow.

6. Under Actions, select Record Video from the Type drop-down list.

7. Select a Stream proﬁle and conﬁgure the Duration settings as described below.

8. Select Network Share from the Storage drop-down list.

To add additional cr iteria, select the Additional conditions option and add additional triggers. To prevent an action from being

triggered repeatedly, a Wait at least time can b e set. Enter the time in hours, minutes and s econds, during which the trigger

should be ignored before the action rule can be activated again.

The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time

and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered

again during the post-trigger time, the recording time will be extended with another post-trigger time period.

For more information, see the online help

Recipien

Recipients receive media ﬁles and notiﬁcation message s . The following recipients are available :

Recipient Use with action

Send Images

Send Notiﬁcation

FTP

Send Images

HTTP

Send Images

Send Notiﬁcation

Network Share Send Images

TCP Send Notiﬁcation

AXIS Q1604 Network Camera

Events

To add a recipient:

1. Go to Events > Recipients and click Add.

2. Enter a descriptive name

3. Select a r ecipient Type.

4. Enter the information needed for the recipient type.

5. Click Test to test the connection to the recipient.

6. Click OK.

Schedules

Schedules can be used as action rule triggers or as additional conditions, for exam ple to record video if motion is detected outside

ofﬁce hours. Use one of the predeﬁned schedules or create a new schedule as described below.

To create a new schedule:

1. Go to Events > Schedules and click Add.

2. Enter a descriptive name and the info rmatio n need e d for a daily, weekly, monthly or yearly schedule.

3. Click OK.

To use the schedule in an Action Rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.

Recurrences

Recurrences are us ed to trigger A ction Rules repea t edly, for example every 5 minutes or every hour.

To set up a recurrence :

1. Go to Events > Recurrences and click Add.

2. Enter a descriptive name and recurrence pattern.

3. Click OK.

To use the recurrence in a n Action Rule, ﬁrst select Time from the Trigger drop-down list in the Action Rule Setup page a nd

then select the recurrence from the second drop-down list.

To modify or remove recurrences, select the r ecurr ence in the Recurrences List a n d c lick Modify or Remove.

AXIS Q1604 Network Camera

Recordings

TheAxisproductcanbeconﬁgured to record video continuously or according to an action rule:

• To start a continuous recording, see

page 32

• To set up action rules, see

page 30

• To access recordings, see

Recording List, on page 32

•Toconﬁgure camera controlle d storage, see

Storage, on page 40

Recording List

Recorded videos are listed on the Recordings > List page. The list shows each recording’s start date and time, duration and the

event that triggered the recording.

To play or download a recording , follow these steps:

1. Go to Recordings > List.

2. Use the ﬁlter to narrow the list of recordings. Enter the desired ﬁlter criteria and click Filter . Some ﬁlters may take

a long tim e to complete.

3. Select the recording.

4. Click Play to play the recording, or click Download to download the recording.

Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded ﬁle is a zip ﬁle

containing a minimum of three ﬁles, of which the Matroska (mkv) ﬁ les are the actual recordings. The recordings are time-stamped

with the date and time they were downloaded (that is, not the date the

recordings were made).

Note

To play recordings in Windows Media Player, AXIS Matroska File Splitter must be ins talle d. AXIS Matroska File Spl itter

can be downloaded from www.axis.com/techsup/software

For detailed recording and video information, select a recording and click Properties.

To remove a recor ding, s elect the recording and click Remove.

Continuous recording

The Axis product can be con ﬁ gured to continuously save video to a storage device. See

Storage, on page 40

for more information

about storage devices. To prevent the disk from becoming full, it is recommended to conﬁg u re the disk to automatically remove

old recordings see .

To start a continuous recording, follow these steps:

1. Go to Recordings > Continuous.

2. Select Enabled.

3. Select type of storage device from the Disk list.

4. Select a Stream proﬁle to use for continuous recordings.

5. Click Save to save and start the recording.

AXIS Q1604 Network Camera

Recordings

Note

If a new stream proﬁle is selected while a recording is ongoing, the recording will be stopped and saved in the recording list

and a new recording with the new stream proﬁle will s t art. All previous continuous recordings will remain in the recording

list until they are removed manually or through automatic removal of old recordings.

AXIS Q1604 Network Camera

System Options

Security

Users

User access control is enabled by default and can be conﬁgured under System Options > Security > Users. An administrator can

set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means

that anybody may access the Live View page.

The use r list displays authorized users and u s er groups (access levels):

Viewer - Access to the Live View page

Operator - Access to the Live View page and to all settings except System O ptions

Administrator - Unrestricted access to all settings; can add, modify and remove o ther users.

Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there

are viewing clients that d o not suppo rt encryption, or if you upgraded the ﬁrmware and existing clients support encryption but need

to log in again and be conﬁguredtousethisfunctionality.

Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.

Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be

made before using the Axis product.

ONVIF

ONVIF (Open Ne twork Video Inte rface Forum) is a global interface standard that makes it easie r for end users, integrators, consultants,

and manufactur ers to take advantage of the p ossibilities offered by network video technology. ONVIF enables interoperablity between

different vendor pro ducts, increased ﬂexibility, red uced cos

t and future -proof systems.

By creating a user you automatically enable ONVIF commu

nication. Use the user name and password with all ONVIF communication

with the product. For more information see www.onvif.org

IP Address Filter

IP address ﬁltering is ena bled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are

allowed or denied access to th

e Axis product. Select Allow or Deny from the list and click Apply to enable IP address ﬁltering.

The administrator can a

dd up to 256 IP address entries to the list (a single entry can contain multipl e IP a ddre sses ) .

HTTPS

The Axis product supports encrypted browsing u sing HTTPS. This is conﬁgured on the System Options > Security > HTTPS page.

A self-signed certiﬁcate can be used until a Certiﬁcate Authority-issued certiﬁcate has been obtained. Click Create self-signed

certiﬁcate to install a self-signed certiﬁcate. Although self-signed certiﬁcates are free and offer some protection, true security is only

impl

emented after the installation of a signed certiﬁcate issued by a Certiﬁcate Authority.

To obtain a signed certiﬁcate from an issuing Certiﬁcate Authority, click Create Certiﬁcate Request. When the signed certiﬁcate

is returned, click Install signed certiﬁcate to import the certiﬁcate. The properties of any certiﬁcate request currently resident in

the pro duct or installed can be viewed by clicking Properties.

To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.

For more information, see the online help

AXIS Q1604 Network Camera

System Options

IEEE 802.1X

IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network

devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).

To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authenticatio n is performed by a

third-party entity called an authentication s erver, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft

Internet Authentication Service.

In Axis' implementation, the network device and the authentication server authenticate themselves with the help of digital

certiﬁcates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certiﬁcates are provided by an

Certiﬁcation Authority (CA). You need:

•aCAcertiﬁcate to validate the identity of the authentication server

• a CA-signed client certiﬁcate and a private key to authenticate the network device.

To allow the netwo rk device to access a network protected by IEEE 802.1X:

1. Obtain a CA certiﬁcate, a client certiﬁcate and a client private key (contact your network administrator).

2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certiﬁcate, the client certiﬁcate and the

client private key.

3. Under Settings, select the EAPOL version, provide your EAP id entity and private key password.

4. Check the box to enable IEEE 802.1X and click Save.

Certiﬁcates

CA Certiﬁcate The CA certiﬁcate is used to validate the identity of the authentication server. Enter the path to

the certiﬁcate directly, or locate the ﬁle using the Brow se button. Then click U

pload.Toremove

acertiﬁcate , click Remove.

Client certiﬁcate

Client private key

The clie nt certiﬁcate and private key are used to authenticate the network device. They can be

uploaded as separate ﬁles or in one combined ﬁle (e.g. a PFX ﬁle or a PEM ﬁle). Use the Client

private k ey ﬁeld if uploading one combined ﬁle. For each ﬁle, e nter the path t o the ﬁle, or locate the

ﬁ

le using the Browse button. Then click Upload.Toremoveaﬁle, click Remove.

Settings

EAPOL version

SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.

EAP identity

Enter the user identity (maximum 16 characters) associated with your certiﬁcate.

Private key password

Enter the password (maximum

16 characters) for the private key.

Enable IEEE 802.1X

Check the box to enable the IEEE 802.1X protocol.

Audio Support

Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to conﬁgure

audio settings, see

Audio Settings, on page 22

Note

Deselecting this option will disable audio globally in the Axis product, for conﬁgured events a nd proﬁles with audio as well.

Date & Time

The Axis product’s date and time settings are conﬁgured under System Options > Date & Time.

Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see

below).

AXIS Q1604 Network Camera

System Options

To change the date and time settings, select the preferred Time mode under New Server Time:

• Synchronize w ith computer time sets date and time according to the computer’s clock. With this option, date and

time are set once and will not be updated automatically.

• Synchronize w ith NTP Server o btains date and time from an NTP server. With this option, date and time settings are

updated continuously. For information on NTP settings, see

NTP Conﬁguration, on page 37

If using a host name for the NTP server, a DNS server must be conﬁgured. See

DNS Conﬁguration, on page 37

• Set manually allows you to manually set date and time.

If using a n NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving

time changes.

The Date & Time Format Used in Images is the date and ti me format displayed as a text overlay in the video stream. Use the

predeﬁned formats or see

File Naming & Date/Time Formats

in the online help for information on ho w to create custom date and

time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.

Network

Basic TCP/IP Settings

The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version

must always be enabled.

IPv4 Address Conﬁguration

By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are

conﬁgured under System Options > Network > TCP/IP > Basic.

DHCP (Dynamic Host Conﬁguration Protocol) allows network administrators to centrally manage and automate the assignment of

IP addresses. DHCP should only be enabled if using dynamic IP address notiﬁcation, or if the DHCP can update a DNS server. It is

then possible to access the Axis product by name (host name).

If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search t he network for connected Ax is products, or reset

the product to the factory default settings (see

page 43

) and then perform the installation again.

To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.

IPv6 Address Con ﬁguration

If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address a ccording t o the conﬁguration in the network router.

To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be conﬁgured in the network router.

ARP/Ping

The IP address can be set using ARP and Ping. Fo r instructions, see the product’s Installation Guide.

ARP/Ping is enabled by default. To disable, uncheck the box under System Options > Network > TCP/IP > Basic.

The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the

IP address, the product must be restarted to a ctivate ARP/Ping for an additional two minutes.

Pinging the product is still possible when this service is disabled.

AXIS Q1604 Network Camera

System Options

AXIS Video Hosting System (AVHS)

AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from

any location. For more information and help to ﬁnd a local AVHS Service Provider go to w ww.axis.com/hosting

AVHS is enabled by default. The settings are conﬁgured under System Options > Network > TCP IP > Basic.

One-click enabled - Press the product’s control button (see

Hardware overview, on page 4

) to connect to an AVHS service over the

Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not

registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.

Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will

stay connected to the service. This option c an be used when the product is already installed and it is not convenient to use the

one-click installation.

AXIS Internet Dynamic DNS Service

AXIS Internet Dynamic DNS Service assigns a host name for easy acce ss to the product. For more information, see www.axiscam.net

To register the Axis product with A XIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under

Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently

registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.

Advanced TCP/IP Settings

DNS Conﬁguration

DNS (Domain Name Service) provides the translatio n of host names to IP addresses. The DNS settings are conﬁgured under System

Options > Network > TCP/IP > Advanced.

Select Obtain DNS server address via DHCP to use the DNS settings pro vided by the DHCP server.

To make manual settings, select Use the following D NS server address and specify the following:

Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by

semicolons. The host name is always the ﬁrstpartofafullyqualiﬁed domain name, for example, myserver is the host name in the

fully qualiﬁed domain name myserver.mycompany.com where mycompany.com is the domain name .

Primary/Secondary DNS server - Enter the IP addresses of the primary a nd secondary DN S servers. The secondary DNS serve r is

optional and will be used if the primary is unavailable.

NTP Conﬁguration

NTP (Network Time Pr otocol) is used to synchronize the clock times of devices in a network. The NTP settings are conﬁgured under

System Options > Network > TCP/IP > Advanced.

Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.

To make manual settings, select Use the following NTP server address and enter the host n ame or IP address of the NTP server.

Host Name Conﬁguration

The Axis product can be access ed using a host name instead of an IP address. The host name is usually the same as the assigned DNS

name. The host name is conﬁgured under System Options > Network > TCP/IP > Advanced.

Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.

Select Use the host name to set the host name manually.

Select Enable dynamic DNS updates to dynamically update local D NS servers w henever the Axis product’s IP address changes.

For more information, see the online help

AXIS Q1604 Network Camera

System Options

Link-Local IPv4 Address

Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access

the p roduct from o ther hosts on the same segment on the local network. The product can have a Link-Local IP and a static

or DHCP-supplied IP address at the same time.

This function can be disabled und er System Options > Network > TCP/IP > Advanced.

HTTP

The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the

default setting, which is 80, any port in the range 1024–65535 can be used.

HTTPS

The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to

the default setting, which is 443, any port in the range 1024–65535 can be used.

To enable HTTPS, go to System Options > Security > HTTPS. For more information, see

page 34

NAT traversal (port mapping) for IPv4

A network router allows de vices on a private network (LAN) t o sha re a single connection to the Internet. This is done by for warding

network trafﬁc from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased

since most routers are pre-conﬁgured to stop attempts to access the private network (LAN) from the public network (Internet).

Use NAT traversal when the Axis product is located on an intranet (LAN ) and you wish to make it available from the o ther

(WAN) side of a NAT router. With NAT traversal properly conﬁgured, all HTTP trafﬁc to an external H TTP port in the NAT router

isforwardedtotheproduct.

NAT traversal is conﬁgured under System Options > Network > TCP/IP > Advanced.

Note

• For NAT traversal to work, this must be supported by the router. The router must also support UPnP

• The router has many different names: “NAT route r”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband

sharing device” or “Home ﬁrewall” but the essential purpose of the device is the sa

me.

Enable/Disable - When enabled, the Axis product attempts to conﬁgure port mapping in a NAT router on your network, using UPnP

Note that UP nP

must be enabled in the product (see System Options > N etwork > UPnP).

Use manually selected NAT router - Select this option to manually s elect a NAT router and enter the IP address for the router in

the ﬁeld. If no router is speciﬁed, the product automatically searches for NAT routers on your network. If more than o ne router is

found, the default router i s selected.

Alternative HTTP port - Select this option to manually deﬁne an external HTTP port. Enter the port number in the ﬁeld. If no port is

entered here, a port number is automa t ically selected when NAT traversal is ena bled.

Note

• An alterna tive HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does

not support UPnP and you need to manually conﬁgure port forwarding in the NAT router.

• If you attempt to man

ually enter a port that is already in use, an othe r available port is automatically selected .

• When the port is selected automatically it is displayed in this ﬁeld. To change this, enter a new port number and click Save.

FTP

The FTP server running in the Axis product enables upload of new ﬁrm ware, user applications, etc. The FTP server can be disabled

under System Options > Network > TCP/IP > Advanced.

AXIS Q1604 Network Camera

System Options

Note

This FTP server has nothing to do with the product’s ability to transfer images via FTP to other l ocations a nd servers .

RTSP

The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port numb er can be

changed under System Options > Network > TCP/IP > Advanced. The default port is 554.

Note

H.264 vide o streams will not be availa ble if the R T SP server is disabled.

SOCKS

SOCKS is a netwo rking proxy protocol. The Axis product can be conﬁgured to use a SOCKS server to reach networks on the other

side of a ﬁrewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a ﬁrewall, and

notiﬁcations, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).

SOCKS is conﬁgured under System Options > Network > SOCKS. For more information, see the online help

QoS (Quality of Service)

QoS (Quality of Service) guarantees a certain level of a speciﬁed resource to selected trafﬁc on a network. A QoS-aware network

prioritizes network trafﬁc and provides a greater network reliability by controlling the amount of bandwidth an application may use.

TheQoSsettingsareconﬁgured under System Options > N etwork > QoS. Using DSCP (Differentiated Services Codepoint) values, the

Axis product can mark the following types of trafﬁc: live vide o , live audio, event/alarm trafﬁc and management trafﬁc.

Note

Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.

SMTP (email)

To send email messages from the Axis product v ia SMTP (Simple Mail Transfer Protocol), an SMTP mail server must be set up. This

is done under System Options > Network > SMTP (email).

Enter the host names o r IP addresses and port numbers for the primary and secondary mail servers in the ﬁelds provided. A From

email address is also required. If the mail server requires a

uthentication, check Use authentication to log in to this server and enter

the necessary information.

SNMP

The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the

group of devices and management stati

on running SNMP. Community names are used to identify groups.

The Axis product can be conﬁgured

to support SNMP on the System Options > Network > SNMP page.

Depending on the level of sec

urity required, select the version on SNMP to use.

SNMP v1/v2 provides the

lowest level of security. The community name can be speciﬁed as a password for read or read/write

access to all supported SNMP devices. The default password for the Read community is public and the default password for the

Write community is write.

Note

If HTTPS is enabled, SNMP v1 and SNMP v2c s hould be disabled.

Traps for SNMP v1/v2 are used by the Axis product to send message s to a management system on important events and status

change

s. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that

should receive the message.

AXIS Q1604 Network Camera

System Options

The following traps are available:

•Coldstart

•Warmstart

•Linkup

• Authentication failed

SNMP v3 provides encryption and s ecure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.

To use SNMP v3, HTTPS must be enabled, see

HTTPS, on page 34

. To enable SNMP v3, check the box and provide the initial user

password.

Note

The initial passwo rd can o nly be set once. If the password is lost, the Axis product must be reset to factory default, see

Reset to factory default settings, on page 43

UPnP

The Axis product includes support for UPnP

.UPnP

is enabled by default and the product is automatically detected by operating

systems and clients that support this protocol.

UPnP

can b e disab le d under System Options > Network > UPnP

RTP/H.264

The RTP port range and multicast settings a re conﬁgured under System Options > Network > RTP.

The RTP port range deﬁ nes the range of ports from which the video/audio ports are auto

matically selected. For multicast streams,

only certain IP addresses and port numbers should be used.

Select Always Multicast Video and/or Always Multicast Audio to start multicast streamin g without opening an RTSP session.

Bonjour

The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating

systems and clients that support this protoc

ol.

Bonjour can be disabled under System Op

tions > Network > Bonjour.

Storage

SD card

The SD/SDHC memory card (not included) is managed on the System Options > Storage page. Click SD card to open Storage

Management.

Mounting is done automatically when the card is inserted or when the product boots. SD cards are normally preformatted w hen

purchased, but if needed, click Format to format the card.

Format an SD card so that it can be written to one of two available options — VFAT and ext4. During the formatting any previous

data stored on the disk will be lost. The recommended format is ext4, due to its resilience against data loss if the card is ejected

or if there is a brupt power loss. A third-party ext4 dr iver or application is also needed to access the ﬁ le system from Windows.

Note that most SD cards are pre-formatted with vFAT when purchased. The Check Disk option is used to check for errors on the SD

card and only works for the ﬁle system ext4. The Repair option repairs the SD card of errors in the ﬁle system ext4. For vFAT ﬁle

system use a card reader or PC to perform card maintenance.

Note

To prevent corruption of recordings, the SD card should always be unmounted before remo val.

AXIS Q1604 Network Camera

System Options

If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair.

To avoid ﬁlling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings

older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

For more information, see the online help

Network Share

Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common

Internet File System) and use them for storage of recordings.

To add a network share:

1. Go to System Options > Storage.

2. Click Network Share.

3. Enter the IP address, DNS or Bonjour name to the host server in the Host ﬁeld.

4. Enter the name of the share in the Share ﬁeld.

5. If required, select The share requires login and enter the user name and password.

6. Click Connect.

To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.

To avoid ﬁlling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemove recordings

older than and select the number of days or weeks.

To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.

Ports & Devices

I/O Ports

The Axis product provides one input port a nd one output port for connection of external devices. For information on how to connect

external devices, see

Connectors, on page 5

The I/O ports are conﬁgured under System Options > Ports & Devices > I/O Ports . The ports can be given descriptive names and their

Normal states can be conﬁgured as Open circuit or Grounded circuit.

Port Status

The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.

Maintenance

The Axis product provides several maintenance functions. These are available under System Options > Maintenance.

Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current

settings.

Click Restore to reset most settings to the factory default values. The fo llowing settings are not affected:

• the boot protocol (DHCP or static)

• the static IP addres s

AXIS Q1604 Network Camera

System Options

• the default router

• the subnet mask

•thesystemtime

• the IEEE 802.1X settings

• the focus pos ition

Click Default to reset a ll settings, including the IP address, to the factory default values. This button should be used with caution. The

Axis product can also be reset to factory default using the control button, see

Reset to factory default settings, on page 43

To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.

This can be useful for identifying the product among other products installed in the same location.

For information about ﬁrmware upgrade, see

Upgrading the ﬁrmware, on page 4 5

Support

Support Overview

The System Options > Support > Support

Overview page provides information on troubleshooting and contact information,

should you require technical assistance.

See also

Troubleshooting, on page 45

System Overview

To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that

can be found her

eincludesﬁrmware version, IP address, network and security settings, event settings, image settings and recent log

items. Many of the captions are links to the proper Setup p age.

Logs & Reports

The System Options > Support > Logs & R eports page generates logs and reports useful for system analysis and troubleshooting. If

cont

acting Axis Support, please provide a valid S erve r Report with your query.

ystem Log - Provides information about system events.

Access Log - Lists all failed attempts to access the product. The Access Lo g can also be conﬁgured to l ist all connections to the

product (see below).

AXIS Q1604 Network Camera

System Options

Server Report - Provides information about the product status in a pop -up window. The Access Log is automatically included

in the Server Report.

You can view or download the server report. Downloading the server report creates a .zip ﬁle that contains a complete server report

text ﬁle in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s

Live View that also shows the settings speciﬁed under Video Stream>Image>Image Appearance. The serve r report .zip ﬁle should

always be included when contacting support.

Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or

when contacting Axis Support.

Connection List - Lists all clients t hat are currently accessing media streams.

Crash Report - Gene rate s an archive with debugging information. The report takes several minutes to generate.

The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Conﬁguration.

The Access Log can be co nﬁgured to list all connections to the product (select Critica l, Warnings & Info). If required, a dif ferent log

level can be us ed when sending emails.

Advanced

Scripting

Scripting allows experienced users to customize and use their own scripts.

Caution

Improper use may cause unexpected behavio r and loss of contact with the Axis product.

Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide

assistance for problem s with customized scripts.

To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a b ackup ﬁle before

customizing the scripts. If a script causes problems, reset the product to its factory default settings, see

page 43

For m ore information, see www.axis.com/developer

File Upload

Files, fo r example web pages and images, can be uploaded to the Axis product and used as custom settings. To upload a ﬁle, go

to System Options > Advanced > File Upload.

Uploaded ﬁles are accessed through http://<ip address>/local/<user>/<file name> where <user> is the

selected user group (viewer, operator or administrator) for the uploaded ﬁle.

Plain Conﬁg

Plain Conﬁg is for advanced users with experience of Axis product conﬁguration. Most parameters can be set and modiﬁed from this

page. Help is available from the standard help pages.

To open Plain Conﬁg, go to Sy stem Options > Advanced > Plain Conﬁg.

set to factory default settings

This will reset all param ete rs, including the IP address, to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the Control button and reconnect power (see

Hardware overview, on page 4

AXIS Q1604 Network Camera

System Options

3. Keep the Control button pressed for about 15 seconds until the Status indicator ﬂashes amber.

4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The

product has been reset to the factory d efault settings. The d efault IP address is 192.168.0.90

5. Re-assign the IP address.

6. Refocus the product.

It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.

AXIS Q1604 Network Camera

Troubleshooting

Checking the ﬁrmware

Firmware is software that determines the functionality of network devices. One of your ﬁrst actions when troubleshooting a problem

should be to check the current ﬁ rmware version. The latest version may conta in a correction that ﬁxes your particular problem. The

current ﬁrmware version in t he Axis product is display ed in the page Setup > Basic Setup and in Setup > About.

Upgrading the ﬁrmware

When you upgrade the product with the latest ﬁrmware from Axis website, the product re ceives the latest functionality available.

Always read the upgrade instructions and release notes available with each new release, before upgrading the ﬁ rmware.

To upgrade, follow these instructions:

1. Save the ﬁrmware ﬁle to your computer. The latest version of the ﬁrmware is available free of charge from Axis website

at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the products web pages.

3. Under Upgrade Server, click Browse and locate the ﬁle on your computer. C lick Upgrade.

After starting the upgrade process, always wait at least 5–10 minutes before restarting the product, even if you suspect the

upgrade has failed.

AXIS Camera Management can be used for multiple upgrades . See www.axis .com for more inform ation.

Note

• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.

•Preconﬁgured and customized settings are saved when the ﬁrmware is upgraded (providing the feature s are available in

the new ﬁrmware) although this is not guaranteed by Axis Communications AB.

Emergency recovery procedure

If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status

indicator indica tes a failed u pgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.

1. In UNIX/Linux, type the following from the com mand line:

arp -s <IP address> <serial number> temp

ping -s 408 <IP address>

In Windows, type the following from a command/DOS prompt:

arp -s <IP address> <serial number>

ping -l 408 -t <IP address>

2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade

ﬁle to use. Then click Load to restart the upgrade process.

4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status

indicator.

5. Reinstall the product, referring to the Installation Guide.

If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com /techsup/

AXIS Q1604 Network Camera

Troubleshooting

Symptoms, possible causes and remedial actions

Problems setting the IP address

When using ARP/Ping

Try the ins t alla tion again. The IP address must be set within two minutes after power has been

applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for

detailed instructions.

The product is locate d on a

different subnet

If the IP address intended for the product and the IP address of the computer used to access the

product are located on different subnets, you will not be able to set the IP a ddress. Contact your

network administrator to obtain an IP address.

The IP addre ss is being use d

by another device

Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS

window, type ping and the IP ad dress of the product:

•Ifyoureceive:Reply from <IP address>: bytes=32; time=10...

this means that the IP address may already be in use by another device on the netwo rk.

Obtain a new IP address from the network adm inistrator and reinstall the product.

•Ifyoureceive:Request timed out, this means that the IP address is available for

use with the Axis product. Check all cabling and reinstall the product.

Possible IP address conﬂict

with another device on the

same subnet.

The static IP address in the Axis product is used before the DHCP server sets a dynam ic address.

This means that if the same default static IP addressisalsousedbyanotherdevice,theremay

be problems accessing the product.

The product cannot be accessed from a browser

Cannot log in

When HTTPS i s enabled, ensure that the correct protocol (HTTP o r HTTPS) is used when attempting

to log in. You may need to manually typ e http or https in the browser’s address ﬁeld.

The IP address has been

changed by DHCP

If the product and the cl ient are on the same netw ork, run AXIS IP Utility to locate the pro duct.

Identify the product using its model or serial number.

Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP

address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages

and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product

now has a ﬁxed IP address that will not change.

Certiﬁcate error when using

IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis product should be

synchronized with an NTP server. See

Date & Time, on page 35

The product is accessible locally but not externa

lly

Router conﬁguration To co nﬁg ure your router to allow incoming data trafﬁc to the Axis product, enable the NAT-traversal

feature which will attempt to automatically conﬁgure the router to allow access to the Axis

product, see

NAT traversal (port mapp ing) for IPv4, on page 38

. The router must support UPnP

Firewall protection

Check the Internet ﬁ rewall with your network administrator.

Default routers required

Check if you need to conﬁgure the router settings.

Problems with the H.264 format

No H.264 displayed in the

client

Check that the relevant H.264 connection methods and correct interface are enabled in the AMC

Control Panel (streaming tab). See

AXIS Media Control (AMC), on page 13

In the AMC Control Panel, select the H.264 tab a nd click Set to default H.264 decoder.

Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.

No multicast H.264

displayed in the client

Check with your network administrator that the multicast addresses used by the Axis product

arevalidforyournetwork.

Check with your network administrator to see if there is a ﬁrewall preventing viewing.

AXIS Q1604 Network Camera

Troubleshooting

Multicast H.264 only

accessible by local clients

Check if your router supports multicasting, or if the router settings between the client and the

product need to be conﬁgured. The TTL (Time To Live) value may need to be increased.

Poor rendering of H.264

images

Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.

If text overlays are blurred, or if there are other rendering problems, you may need to enable

Advanced Video Rendering fromv the Video tab in the AMC Control Panel.

Ensure that your graphics card is using the latest driver. The latest drivers can usually be

downloaded from the manufacturer’s website.

Color saturation is different

in H.264 and Motion JPEG

Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more

information.

Lower frame rate than

expected

Reduce the number of applications running on the client computer.

Limit the number of simultaneous viewers.

Check with the network administrator that the re is enough bandwid th available.

Check in the AMC C ontrol Panel (H.264 tag) that video processing is NOT set to Decode only

key frames.

Lower the image resolution.

Why do I not get maximum

frames per second?

See

Performance considerations, on page 52

The max imum frames per second is depe nde n t on the utility frequency (60/50 Hz) of the Axis

product. See

Technical Speciﬁcatio ns, on page 50

Image degeneration

Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab

to modify the GOV length.

Status and Network indicator LEDs a re ﬂashing red rapidly

Hardware failure

Contact your Axis reseller.

Status indicator LED is ﬂashing red and the product is inaccessible

A ﬁrmware upgrade has

been interrupted or the

ﬁrmware has otherwise been

damaged

See

Emergency recovery procedure, on page 45

No images displayed on web page

Problems with AXIS M edia

Control (

Internet Explorer

only

)

To enable the updating of

video images in Internet Explorer, set the browser to allow ActiveX

controls. Also, make sure that AXIS Media Control is installed on your computer.

Installat

ion o f additional

ActiveX component

restricted or prohibited

Conﬁgure the Axis product to use a Java applet for updating video images in Internet Explorer. Go

to Setup > Live View Conﬁg and select Java applet under Default viewer.

Video and image problems, general

Image too dark or too light

Check the video stream and camera settings under Setup > Video & Audio > Video Stream and

Setup > Video & Audio > Camera Settings.

Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering

the frame rate or the upload period.

AXIS Q1604 Network Camera

Troubleshooting

Slow image update Conﬁguring pre-buffers, motion detection , high-resolution images or high frame rates will affect

the performance of the Axis product.

Poor performance Poor performance may be caused by heavy network trafﬁc, multiple users accessing the product,

low performance clients, use of features such as m otion detection, event handling or uploaded

applications.

Poor quality snapshot images

Screen incorrectly

conﬁgured on your computer

Conﬁgure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256

colors will produce dithering artifacts in the image.

Overlay image is not displayed

Incorrect size or location of

overlay image

The overlay image may have been positioned incorrectly or may be too large. See

Overlay Image

Settings

in the online help for more information.

Privacy mask is not displayed

Incorrect size or location of

privacy mask

The privacy mask may have been positioned incorrectly or may be too large.

Browser freezes

Firefox can sometimes

freeze on a slow computer

Lower the image resolution

Problems uploading ﬁles

Limited space There is only limited space available for the upload of your own ﬁle s. Delete e xisting ﬁles to free

up space.

Motion Detection triggers unexpectedly

Changes in luminance

Motion detection is based on changes in luminance in the image. This means that if there are

sudden chang es in the lighting, motion detection may trigger mista kenly. Lower the sensitivity

setting to avoid problems with luminance.

No audio

Incorrect s etup

Check t he sound card in the computer. Ensure that mute is not selected and that the volume

settings are correct.

No audio or very poor audio

quality

Check that Enable audio support is selected under Setup > System Options > Security > Audio

Support.

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

Settings.

Poor audio quality

CPU overloaded

Reduce the number of listeners and viewers. Decrease image resolution and compression.

Unsynchronized audio and

video

Synchronize the product’s date and timesettingswithanNTPserver. GotoSetup > System

Options > Date & Time.

AXIS Q1604 Network Camera

Troubleshooting

Distorted audio

Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio

Settings.

Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or

use half-duplex mode instead.

Storage and disk management problems

Video cannot be recorded

Check that the SD card is not w rite protected (that is, read only).

SD card cannot be mounted Reformat the SD card and then click Mount.

AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

Item

Speciﬁcations

Models

AXIS Q1604: 720p resolution, indoor

Image sensor

Progressive scan RGB CMOS 1/3”

Lens

Varifocal 2.8 - 8 mm, F1.2, DC-iris, IR corrected, CS-mount

Horizontal angle of view 100°-34°

Vertical angle of view 75°-26°

Diagonal angle of view 135°-43°

Minimum

illumination

Color: 0.1 lux, F1.2, B/W:0.02 lux, F1.2

Color: 0.4 lux, F1.2, B/W 0.06 lux, F1.2 with dynam ic capture

Camera

Shutter time

1/29500 s to 2 s , 1/231 to 1/44 s with dynamic capture

Video

compression

H.264 (MPEG-4 Part 10/AVC)

H.264 Baseline and Main Proﬁle

Motion JPEG

Resolutions

1280 x 960 (1 MP) to 160 x 90

1400 x 1050 (1.4 MP) scaled resolution available via VAPIX®

Frame rate H.264 30 fps in 60Hz capture mode, 25 fps in 50Hz capture mode

Frame rate

Motion JPEG

30 fps in 60Hz capture mode, 25 fps in 50Hz capture mode

Video streaming

Multi-stream H.264 and Motion JPEG

H.264: 2 individually conﬁgured streams in 720p and full frame rate

Motion JPEG: 2 individually conﬁgured streams in 720p and full frame rate

1 H.264 and 1 M JPEG streams in 720p and full frame rate

More strea m s if identical or limited in fram e rate or resolution

Controllable frame rate and bandwidth

VBR/CBR H.264

Image settings

Compression, color, brightness, sharpness, contrast, white balance, exposure control,

exposure zones, backlight compensation, ﬁne tuning of behavior at low light,

WDR: Up to 120dB (0.4 - 400,000 lux) de

pending on scene

Text and image overlay

Privacy mask

Mirroring of images

Rotation: 0°, 90°, 180°, 270°

Corridor Format™

Video

Users 20 simultaneous users

Unlimited numbers of users using mulicast (H.264)

AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

Item

Speciﬁcations

Audio streaming Two-way, full duplex

Audio

compression

Audio

input/output

AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s

G.711 P CM 8 kHz 64 kbit/s

G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s

Conﬁgurable bit rate

Audio input

3.5mm jack for mic/line in. Max 80mVpp for microphone/ Max 6.2 mVpp for line signal

Impedance: Min 1kΩ, Mic-power activated; Min 4 kΩ line

Tip: Signal/Bias

Ring: Bias

Sleeve: Ground

Power to external electret microphone: 1.3V - 2.6V (DC)

SNR: >40dB

Audio output 3.5 m m jack for line out. M ax 2.8Vpp

Impedance: Max 100Ω,normal<1Ω

SNR: >40dB

Audio

Built in

microphone

speciﬁcation

Sensitivity: -36dB ±2dB (0db=1V/Pa, 1kHz) * Max input (SPL): 100dB

Security Password protection, IP address ﬁltering, HTTPS encryption**, IEEE 802.1X network access

control**, digest authentication, user access log

Network

Supported

protocols

IPv4/v6, HTTP, HTTPS**, QoS Layer 3 DiffServ, FTP, SMTP, Bonjour, UPnP,

SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP, ICMP,

DHCP, ARP, SOCKS ** This product includes software developed by the Open SSL Project

for use in the Open SSL Tool kit (www.openssl.org)

Application

Programming

Interface

Open API for software integration, including the ONVIF speciﬁcation available at

www.onvif.org, as well as VAPIX® and AXIS Camera Application Platform fro m Axis

Communications, speciﬁcations available at www.axis.com Support for AX IS Video

Hosting System (AVHS) with One-Click Camera connection

Intelligent video Video motion detection, active tamperi ng alarm, audi o detection

Support for AXIS Camera Application Platform enabling i

nstallation of additional

applications

Events Intelligent video, external input

Alarm actions File upload via FTP, HTTP and

Notiﬁcation via email HTTP and TCP

External output activation

Video and audio record

ing to edge storage

Pre- and post-alarm video buffering

Day/Night switching

Status LED act

ivation

Playing audio clips

Video buffer

48 MB pre- and post alarm

Video access from

web browser

Camera live view

Video and audio recording to ﬁle (ASF)

Customizable HTML pages

Windows 7, Vista, XP, Server 2008, Server 2003

DirectX 9c or higher

For other operating systems and browsers see ww w.axis.com/techsup

Installation aids

in software

Focus assistant, remote back focus, pixel counter,

System

Integration

AXIS Q1604 Network Camera

Technical Speciﬁcations

Function/group

Item

Speciﬁcations

Installation,

management and

maintenance

Axis Camera Management tool on CD and web-based conﬁguration

Conﬁguration of backup and restore

Firmware upgrades over HTTP or FTP, ﬁrmware available at www .axis.com

Casing

Metal (zinc)

Processor,

memory

ARTPEC-4, 256 M B RAM, 128 MB Flash

Battery backed-up real-time clock

Power

8-20 V DC or Power over Ethernet (PoE) IEEE 802.3af

max. 6.9 W, PoE Class 3

Connectors

RJ-45 10BASE-T/100BASE-TX PoE

Terminal block for 1 alarm input and 1 output

3.5 mm jack for mic in (max 80mVpp ) or line mono input (max 6.2mVpp)

3.5 mm jack for line mono output (max 2.8Vpp) to active speaker

Edge storage

SD/SDHC memory card slot (card not included)

Support for recording to network share (Network Attached Storage or ﬁle server)

Operating

conditions

0 °C to 50 °C (32 °F to 122 °F)

humidity 20 - 80% RH (non-condensing)

Approvals

EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN

55024, FCC Part 15 Subpart B Class B, ICES- 003 Class B, VCCI Class B, C-tick AS/NZS

CISPR 22, KC, EN 60950- 1, IEC60950-1

Weight

0.6 kg (1.3 lb)

General

Included

accessories

Stand, connector kit, Installation Guide, CD with installation tools, recording software

and User’s Manual, Windows decoder 1- user license

Video

management

software (not

included)

AXIS Camera Station - Video manageme n t software for viewing and recording up to 50

cameras

See www.axis.com/products/video/software/ for more software applications via partners

Optional

accessories

AXIS T90A Illuminators

AXIS T8412 Installation Display

AXIS Power over Ethernet Midspan 1-port

AXIS T8122 DC midspan

AXIS Camera Station and video management software from Axis’ Application

Development Partners

Performance considerations

When settings up your s ystem, it is important to consider how various settings and situations will affect performance. Some factors

affect the a

mount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the

CPU reaches its max imum, this will also affect the frame rate.

The following factors are among the most imp ortant to consider:

• High image resolution and/or lower compression levels result in images containing more data. Bandwidth af fected.

• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.

• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.

• Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and ba ndwidth affected.

• Heavy usage of event settings affect the product’s CPU load. Frame rate affected.

• Heavy network utilization due to poor i nfrastructure. Bandwidth affected.

AXIS Q1604 Network Camera

Technical Speciﬁcations

• Viewing on poorly performing c lient computers lowers perceived performance. Frame rate affected.

User's Manual Ver. M2.2

AXIS Q1604 N

etwork Camera

Date: Octob

er 2011

Part No. 45

821

Axis 0439-001- EOL Q1604 Network Camera

Product's Documents

User Manual

Specifications

Axis 0439-001- EOL Questions and Answers