LG Electronics WKHC252HWA Single Unit Lg Washtower

OWNER'S MANUAL

WASHTOWER

Read this owner's manual thoroughly before operating the

appliance and keep it handy for reference at all times.

ENGLISH

WKHC252H*A

MFL71983218

Rev.01_120823

www.lg.com

Scan to see the online manual.

TABLE OF CONTENTS

3 IMPORTANT SAFETY

INSTRUCTIONS

3 READ ALL INSTRUCTIONS BEFORE USE

3 WARNING STATEMENTS

6 CAUTION STATEMENTS

8 PRODUCT OVERVIEW

8 Product Features

11 OPERATION-WASHER

11 Using the Washer

14 Adding Cleaning Products

17 Control Panel

20 Wash Cycles

23 Cycle Modifiers

23 Options and Extra Functions

25 OPERATION-DRYER

25 Using the Dryer

28 Control Panel

30 Dry Cycles

32 Cycle Modifiers

32 Options and Extra Functions

34 SMART FUNCTIONS

34 Using LG ThinQ Application

36 Smart Diagnosis

Function

38 MAINTENANCE

38 Washer

44 Dryer

48 TROUBLESHOOTING

48 Washer

55 Dryer

60 Common

61 LIMITED WARRANTY

61 USA

3IMPORTANT SAFETY INSTRUCTIONS

ENGLISH

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

Safety Messages

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and

follow all safety messages.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,

and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS

WARNING

• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this

product, follow basic precautions, including the following:

Installation

• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and

safety glasses.

• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has

missing or broken parts, including a damaged cord or plug.

• Before use, the appliance must be properly installed as described in this manual.

• To reduce the risk of severe injury or death, follow all installation instructions.

• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions

are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,

have it checked and reinstalled by qualified service personnel.

• When moving or installing the product in a different location, call two or more qualified service

personnel for installation and service.

• Do not install the appliance in humid spaces.

• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed

to outdoor weather conditions.

• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or

aircraft.

• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.

There is a risk of suffocation.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages

will follow the safety alert symbol and either the word WARNING or CAUTION.

These words mean:

WARNING

You may be killed or seriously injured if you do not follow instructions.

CAUTION

You may be injured or cause damage to the product if you do not follow instructions.

4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children

might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight

chambers.

• The appliance must be installed and electrically grounded by qualified service personnel in accordance

with local codes.

• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.

• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.

• This appliance must be positioned near to an electrical power supply.

• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.

• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a

standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.

• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.

• Use new hoses when connecting the appliance to the water supply. Do not reuse old hoses.

• Local ordinances may prohibit installation in a garage. Contact a local building inspector.

• Do not install near another heat source such as a stove, oven or heater.

• The appliance must not be supplied through an external switching device, such as a timer, or connected

to a circuit that is regularly switched on and off by a utility.

• This is a single appliance and a single unit for sale, delivery and installation.

• Do not disassemble this appliance for use, as it can’t be installed in a side-by-side configuration.

Grounding Instructions

• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check

with a qualified electrician or service personnel if you are in doubt whether the appliance is properly

grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper

outlet installed by a qualified electrician.

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the

risk of electric shock by providing a path of least resistance for electric current. The appliance is

equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must

be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes

and ordinances.

• The appliance must be plugged into a properly grounded outlet. Electrical shock may result if the

appliance is not properly grounded. Have the wall outlet and circuit checked by a qualified electrician to

make sure the outlet is properly grounded. Failure to follow these instructions may create an electric

shock hazard and/or a fire hazard.

Operation

• Read all instructions before using the appliance and save these instructions.

• Use this appliance only for its intended purpose.

• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in

contact with the product and immediately contact an LG Electronics Customer Information Center for

instructions before resuming use.

• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug

it immediately, and contact an LG Electronics Customer Information Center.

• Do not reach into the appliance if the tub or drum, agitator, or any interior parts are moving. Before

loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete

stop before reaching inside.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or

mental capabilities, or lack of experience and knowledge, unless they have been given supervision or

instruction concerning the use of the appliance by a person responsible for their safety.

5IMPORTANT SAFETY INSTRUCTIONS

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• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the

appliance is used near children or pets.

• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on

product labels.

• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not

use a cord that shows cracks or abrasion damage along its length or at either end.

• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight

out from the outlet.

• Do not use an extension cord or adapter with this appliance.

• Do not grasp the power cord or touch the appliance controls with wet hands.

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent

or a similar qualified person in order to avoid a hazard.

• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,

etc.), gasoline, chemicals and other flammable vapors and liquids.

• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other

appliance.

• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when

using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.

• Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They will damage the

finish.

• Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with

gasoline, dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as

they give off vapors that could ignite or explode.

• Do not dry unwashed items in the appliance.

• Remove flammable objects such as lighters and matches from pockets.

• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash

water. These substances give off vapors that could ignite or explode.

• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used

for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for such

a period, before using a washing machine, turn on all hot-water faucets and let the water flow from each

for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not

smoke or use an open flame during this time.

• Do not tamper with controls.

• Fix the drain hose securely in place to avoid flooding.

• Do not abuse, sit on, or stand on the door of the appliance.

• Always check the inside of the appliance for foreign objects.

• Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode

the drum or cause mildew or odors.

• Do not use the appliance to dry articles containing foam rubber or similarly textured rubber-like

materials.

• Do not place items exposed to cooking oils in your appliance. Items contaminated with cooking oils may

contribute to a chemical reaction that could cause a load to catch fire. To reduce the risk of fire due to

contaminated loads, the final part of a tumble dryer cycle occurs without heat (cool down period). Avoid

stopping tumble drying before the end of the drying cycle unless all items are quickly removed and

spread out so that the heat is dissipated.

• Do not put any part of your body, such as your hands or feet, or metal objects under the appliance.

• Do not place objects on top of the appliance. Do not use the top of the appliance for storage.

• Do not let your hand get pinched when opening or closing the appliance door.

6 IMPORTANT SAFETY INSTRUCTIONS

• Do not use replacement parts that have not been recommended by the manufacturer (e.g.parts made at

home using a 3D printer).

Maintenance

• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by

qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized

factory parts.

• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.

Turning the controls to the OFF position does not disconnect this appliance from the power supply.

• Remove any dust or foreign matter from the power plug pins.

• Do not disassemble or repair the appliance by yourself.

• Remove the door(s) before the appliance is removed from service or discarded to avoid the danger of

children or small animals getting trapped inside.

• Make sure the dispenser drawer or lid is closed at all times when not being filled with laundry products.

• Clean the lint filter of the dryer before or after each load. On models with two-piece lint filters, clean the

inner lint filter before or after each load and the outer lint filter every 10 loads or as needed.

• Unplug the appliance before cleaning to avoid the risk of electric shock.

• The interior of the appliance and exhaust duct should be cleaned periodically by qualified service

personnel.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel – Do not contact the following parts while the appliance is energized: Motor,

Control Board, Noise Filter.

• To avoid physical injury and burns, use care when cleaning the condenser and do not touch or clean the

condenser with bare hands.

CAUTION STATEMENTS

CAUTION

• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or

property when using this product, follow basic precautions, including the following:

Installation

• Install the product on a firm and level floor.

Operation

• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period

of time, such as during vacations.

• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.

• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.

• Do not combine laundry products for use in one load unless specified on the label.

• Do not touch draining water, which may be hot.

• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.

• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the

appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

• Clothing or articles that are waterproof or water resistant must be washed in the Waterproof cycle only.

(Examples include water resistant clothing, mattress covers, outdoor clothes, plastic mats.) Using

7IMPORTANT SAFETY INSTRUCTIONS

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SAVE THESE INSTRUCTIONS

another cycle may result in personal injury or damage to the washer, clothes, walls, floor, and

surrounding objects due to abnormal vibration.

• Clean the lint filter before or after each load.

8 PRODUCT OVERVIEW

PRODUCT OVERVIEW

Product Features

The images in this guide may be different from the actual components and accessories, which are subject

to change by the manufacturer without prior notice for product improvement purposes.

Front View

a Control Panel

b 3-Piece Lint Filter

c Dryer Drum

d Dryer Door

e Magnetic Door Stop

f Detergent Dispenser Drawer

g Washer Door

h Washer Drum

i Drain Hose

j Drain Pump Filter

k Drain Pump Filter Cover

l Leveling Feet

Rear View

a Terminal Block Access Panel

b Dryer Drain Outlet (behind stacking bracket)

c Hot and Cold Water Inlets

d Shipping Bolts

e Drain Hose (for Washer)

f Power Cord (for Washer)

9PRODUCT OVERVIEW

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Product Specifications

Accessories

Included Accessories

a Water Drain Hose (for Dryer)

b Band Clamps (5 EA)

c Cable Ties (3 EA)

d Hole Caps

e Wrench

f Non-skid Pads

g Elbow Bracket (for securing drain hose)

h Drain Hose Connector

i Short Drain Hose

j Screws (2 EA)

Model WKHC252H*A

Electrical Requirements

Please refer to the rating label for detailed

information.

Min. / Max. Water Pressure 20 - 120 psi (138 - 827 kPa)

Dimensions (Width X Height X Depth) 27'' X 74 3/8'' X 32 3/4'' (70 cm X 189 cm X 83 cm)

Maximum Depth with Door Open 57 1/2'' (146 cm)

Net Weight 353 lb (160 kg)

Capacity (Washer/Dryer) 5.0 cu.ft. / 7.8 cu.ft.

Max. Spin Speed (Washer) 1300 RPM

Operating Temperature Range 41-95 ℉ (5-35 ℃)

10 PRODUCT OVERVIEW

Required Accessory

a Hot and Cold Water Hoses (for Washer)

Optional Accessory (sold separately)

a Pet care accessories kit

b Drying Rack

Required Accessories for the Electric Dryer (sold separately)

a 4-wire power cord kit

b 3-wire power cord kit

WARNING

• For your safety and for extended product life, use only authorized components. The manufacturer is not

responsible for product malfunction, property damage or bodily injury caused by the use of separately

purchased unauthorized components, parts, or non-LG products.

11OPERATION-WASHER

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OPERATION-WASHER

Using the Washer

WARNING

• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before

operating this appliance.

Operation Overview

1 Sort laundry and load the washer.

• Sort laundry by fabric type, soil level, color

and load size as needed. Open the door and

load items into the washer.

• If using single-use detergent packs, or gel

or tablet detergents, place them in the

drum before loading the laundry.

2 Add cleaning products.

• Add the proper amount of HE (High-

Efficiency) detergent to the detergent

dispenser.

• If desired, add bleach or fabric softener to

the appropriate areas of the dispenser

drawer.

• Do not place liquid or powdered detergent

packs, or gel or tablet detergents in the

dispenser.

3 Turn on the washer.

• Press the Power button to turn on the

washer.

4 Select a cycle.

• Turn the cycle selector knob or press the

cycle buttons to select the desired cycle.

• The preset wash temperature, spin speed,

soil level and option settings for the

selected cycle are shown.

•The Normal cycle must be selected in order

to change its default settings.

• Pressing the Start/Pause button without

selecting a cycle immediately starts the

Normal cycle with the default settings.

5 Adjust settings.

• Default settings for the selected cycle can

be changed, if desired, using the cycle

modifier and option buttons.

• Not all modifiers and options are available

on all cycles. A different chime sounds and

the LED does not light up if the selection is

not allowed.

6 Begin cycle.

•Press the Start/Pause button to begin the

cycle. The door locks, and the washer

agitates briefly without water to measure

the weight of the load.

•If the Start/Pause button is not pressed

within a certain time, the washer shuts off

and all settings are lost.

7 End of cycle.

• When the cycle is finished, a melody

sounds. Immediately remove the clothing

from the washer to reduce wrinkling.

• Check around the door seal when removing

the load for small items that may be caught

in the seal.

NOTE

• The washer rotates the laundry in a way that

allows it to use less water while still fully

saturating the clothing. It is normal to be unable

to see water during the wash cycle.

12 OPERATION-WASHER

Sorting Laundry

CAUTION

• Clothing or articles that are waterproof or water-resistant must be washed in the Waterproof, Bedding,

Bulky/Large, or Jumbo Wash cycle only. (Examples include water resistant clothing, mattress covers,

outdoor clothes, and plastic mats.) Failure to do so may result in personal injury or damage to the

washer, clothes, walls, floor, and surrounding objects due to abnormal vibration.

• Remove the stuffing from pillows and cushions before washing the covers. Failure to do so can cause

excessive vibration, resulting in damage to the washer, clothes, nearby objects, walls, and floor.

Grouping Similar Items

For the best washing results, and to reduce the possibility of damage to clothing, sort clothing into loads

made up of similar items.

Mixing different fabric types and/or soil levels can result in poor wash performance, color transfer,

discoloration, fabric damage or linting. Fabrics should be sorted into groups as described below.

Colors

Sort articles by color. Wash dark clothes separately from light colors or whites. Mixing dark clothes with

light clothes can result in dye transfer or discoloration of the lighter clothes.

Soil Level

Wash heavily soiled clothing together. Washing lightly soiled clothing in the same load with heavily soiled

clothing could result in poor wash performance for the lightly soiled clothing.

Fabric Type

Delicate articles should not be mixed with heavy or sturdy fabric types. Washing heavy fabrics with

delicates can result in poor wash performance for the heavy fabrics and possible damage to the delicates.

Lint Type

Some fabrics attract and bind lint to them while others give off lint in the laundry process. Avoid mixing

these lint collectors and lint producers in the same load. Mixing these fabrics will result in pilling and

linting on the lint collectors. (For example, lint collector - knit sweater; lint producer - terry cloth towels.)

How to Sort Laundry

Fabric Care Labels

Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option

selections to care for your clothing according to the manufacturer’s recommendations.

By Colors By Soil By Fabric By Lint

White Heavy Delicates Lint Producer

Lights Normal Easy Care Lint Collector

Darks Light Sturdy

13OPERATION-WASHER

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Loading the Washer

WARNING

• Clothing or articles that are waterproof or water-

resistant must be washed in the Waterproof,

Bedding, Bulky/Large, or Jumbo Wash cycle

only. (Examples include water resistant clothing,

mattress covers, outdoor clothes, and plastic

mats.) Failure to do so may result in personal

injury or damage to the washer, clothes, walls,

floor, and surrounding objects due to abnormal

vibration.

General Tips

• Check and empty pockets. Paper clips, coins,

matches, etc.can damage clothing and the

washer.

• Close zippers and hooks, and tie drawstrings to

prevent snagging or tangling of clothes.

• Pretreat heavily stained areas for best results.

• Brush off heavy soil, dust, and hair from items

before washing. Excess dirt or sand can abrade

other fabrics and lead to poor wash

performance.

• For best performance, load clothes as shown.

- Do not press down on items while stacking

them in the drum.

- Load clothes loosely, and do not overfill the

drum. Clothes need room to circulate in order

to get clean.

• Combine large and small items in the drum.

Load large items first. Large items should not be

more than half of the total load.

• The washer can be fully loaded, but the drum

should not be tightly packed with items. The

door of the washer must close easily.

• The washer will not fill or operate with the door

open.

Bulky Items

• Wash thick, bulky items individually. Heavy

blankets, comforters, bedspreads, or pet beds

can get tangled or cause an unbalanced load if

combined with other items.

Category Label Directions

Washing

Hand wash

Machine wash, Normal cycle

Perm Press/Wrinkle Resistant setting (which has a cool down or cold

spray before the slower spin)

Gentle/Delicate setting (slow agitation and/or reduced wash time)

Do not wash

Do not wring

Water Temperature Hot

Warm

Cold/Cool

Bleach Symbols

Any bleach (when needed)

Only non-chlorine bleach (when needed)

Do not bleach

14 OPERATION-WASHER

Small Items

• Do not wash a single small item. Add enough

similar items to the load to prevent an out-of-

balance load.

• Wash small, light items in a mesh bag. Small

items can get caught in the door seal, and

brassiere hooks can snag on other clothing or

the drum.

Adding Cleaning Products

About Detergent Use

This washer is designed for use with only HE (High-

Efficiency) detergents.

• HE detergents produce fewer suds, dissolve

more efficiently to improve washing and rinsing

performance, and help to keep the interior of

the washer clean. Using detergent that is not HE

may cause oversudsing and unsatisfactory

performance which could result in error codes,

cycle failure, and washer damage.

• Detergents designated as HE-compatible may

not provide optimal results.

• For proper wash performance, always measure

detergent using the measuring device provided

by the detergent manufacturer. For an average

load, use less than half of the recommended

maximum. Use less detergent for soft water,

light soil, or smaller loads.

• Use extra care when measuring 2X and 3X

concentrated detergents because even a small

amount of extra detergent can lead to problems.

• Never use more than the maximum amount of

detergent recommended by the manufacturer.

Using too much detergent can lead to

oversudsing, poor rinsing, detergent buildup in

clothing, and residue buildup that can contribute

to odors in the washer.

a Maximum fill line

b Average load fill line

c Liquid detergent

d Powdered detergent

Single-Use Detergent Packs / Gel or

Tablet Detergents

• Do not use more than one single-use detergent

pack in the washer. Using too much detergent

may cause oversudsing and unsatisfactory

performance. Reduce detergent amount or add

an extra rinse if detergent residue is left on

fabrics. To add an extra rinse, select the Extra

Rinse option.

• Place liquid or powdered detergent packs, or gel

or tablet detergents in the tub before loading

laundry. Do not place these detergents in the

dispenser.

Using the Dispenser

To add cleaning products to the automatic

dispenser:

1 Open the dispenser drawer.

2 Load the laundry products into the

appropriate compartments.

• Follow the manufacturer’s

recommendations when adding cleaning

products.

a Pre-wash detergent compartment (on

some models)

b Liquid detergent cup

c Main wash detergent compartment

d Liquid fabric softener compartment

e Liquid chlorine bleach compartment

15OPERATION-WASHER

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3 Gently close the detergent dispenser drawer

before starting the cycle.

• Slamming the drawer closed may result in

the detergent overflowing into another

compartment or dispensing into the drum

earlier than programmed.

• Be careful not to get a hand caught in the

drawer while closing.

• It is normal for a small amount of water to

remain in the dispenser compartments at

the end of the cycle.

CAUTION

• Do not place or store laundry products, such as

detergent, bleach, or liquid fabric softener, on

top of your washer. These products can damage

the washer’s finish and controls.

Pre-wash Detergent Compartment

Add liquid or powdered detergent to this

compartment when using the Pre-wash option.

Always use HE (High-Efficiency) detergent with

your washer.

• When using the Pre-wash option, liquid

detergent for the main wash needs to be loaded

in the liquid detergent cup accessory in the main

wash dispenser (where applicable), to prevent it

from being dispensed with the pre-wash

detergent.

• The amount of detergent added for the Pre-

wash option is 1/2 the amount recommended

for the main wash cycle. For example, if the main

wash cycle requires one measure of detergent,

add 1/2 measure for the Pre-wash option.

Main Wash Detergent Compartment

This compartment holds laundry detergent for the

main wash cycle. Either powdered or liquid

detergent may be used in this compartment.

• The detergent is added to the load at the

beginning of the cycle. Always use HE (High-

Efficiency) detergent with your washer.

• Do not exceed the maximum fill line. Using too

much detergent can result in detergent buildup

in clothing and the washer.

• Liquid or powdered color-safe bleach may be

added to the main wash compartment with

detergent of the same type. Do not mix liquids

and powders

• If the dispenser has a liquid detergent cup and

insert:

- Make sure they are in place when using liquid

detergent.

- Make sure to remove them when using

powdered detergent. Powdered detergent will

not dispense with the liquid detergent cup and

insert in place.

• Guidelines on the dispenser indicate the amount

of detergent added.

• If you use a detergent that does not dissolve

easily or a detergent with high viscosity, it will

leave a residue and clog the dispenser.

Liquid Bleach Compartment

This compartment holds liquid bleach, which is

dispensed automatically at the proper time during

the wash cycle. The dispenser is activated twice to

ensure complete dispensing of the bleach. Any

liquid remaining in the dispenser at the end of the

cycle is water, not bleach.

WARNING

• Do not mix chlorine bleach with ammonia or

acids such as vinegar or rust/scale remover.

Mixing chemicals like these can produce a lethal

gas, resulting in severe injury or death.

NOTE

• Do not add powdered bleach to this

compartment. The bleach compartment is

designed to dispense liquid chlorine bleach only.

Powdered or liquid color-safe bleach will not

dispense properly.

• Follow the manufacturer’s recommendations

when adding bleach. Never add more than one

cup, and do not exceed the maximum fill line or

the bleach may be dispensed immediately and

damage fabrics. Using too much bleach can also

damage fabrics.

• Never pour undiluted liquid chlorine bleach

directly onto the load or into the drum. Fabric

damage can occur.

• Do not use color-safe bleach or oxygen bleach in

the same cycle with liquid chlorine bleach.

16 OPERATION-WASHER

Fabric Softener Compartment

This compartment holds fabric softener, which is

automatically dispensed during the final rinse

cycle. Either powdered or liquid fabric softener

may be used.

• Do not exceed the maximum fill line. Using too

much fabric softener may stain clothes or cause

buildup on fabrics or in the washer.

• Dilute concentrated fabric softeners with warm

water.

• Never pour fabric softener directly onto the load

or into the drum.

17OPERATION-WASHER

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Control Panel

Control Panel Features for the Washer

a Power On/Off Button

• Press this button to turn the washer on or off.

• Pressing this button during a cycle will cancel that cycle and any load settings will be lost.

• The door will unlock after a brief pause.

NOTE

• If there is any water remaining in the drum after the washer shuts off, it will drain after a delay. The

washer can be restarted at any time before the drain begins. However, once the water begins to drain,

all functions will be suspended until the water has been completely drained and the washer shuts off.

b Cycles

• Press a button to select the desired cycle.

• Once the desired cycle has been selected, the standard presets will appear in the display. These

settings can be adjusted using the Cycle Modifier buttons at any time before starting the cycle.

c Start/Pause Button

• Press and hold this button to start the selected cycle.

• If the washer is running, use this button to pause the cycle without losing the current settings.

NOTE

• If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer

automatically turns off and all cycle settings are lost. Any water remaining in the drum will be drained.

d Cycle Modifier Buttons

• Use these buttons to adjust the wash temperature, spin speed and soil level settings for the selected

cycle.

• The current settings are shown in the display.

• Press the button for that option to select other settings.

e Option and Extra Function Buttons

18 OPERATION-WASHER

• These buttons allow you to select additional cycle options. Certain buttons also allow you to activate

special functions by pressing and holding the button for 3 seconds.

Remote Start

Use a smartphone to control your washer remotely.

- For more information, see SMART FUNCTIONS in this manual.

Wi-Fi

When the washer is connected to a home Wi-Fi network, the f icon on the control panel is lit.

- To connect the washer to the LG ThinQ application, press and hold the Temp. button for 3 seconds.

Time and Status Display

a Wi-Fi Indicator

• This indicator is lit when the product is connected to a home Wi-Fi network.

b Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

c Door Lock Indicator

• This indicator lights up when the cycle starts and the door is locked.

• The indicator light stays on until the cycle is paused, stopped or has finished.

d Upgrade Indicator

• This indicator lights up when new upgrade content is updated. Run the LG ThinQ app to update.

e Estimated Time Remaining

• When a cycle is selected, the default time for that cycle is displayed. This time will change as modifiers

or options are selected.

• If the display shows

-I--, then the time will be displayed after the load sensing has detected the load

size.

• The time shown is only an estimate. This time is based on normal operating conditions. Several

external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual

time.

NOTE

• Once the Start/Pause button is pressed, the washer will measure the size of the load. The estimated

time may change once the load size has been measured.

f AI DD Indicator

• This feature offers optimized washing by detecting the load size and laundry characteristics.

The indicator lights up when the Normal cycle is selected with a Warm wash temperature setting.

19OPERATION-WASHER

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NOTE

•The AI DD functionality may vary depending on the environment and model.

g Cycle Status Indicators

• These LEDs will blink when a cycle is selected to indicate which stages will run.

• When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages

will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage

LED will stop blinking.

20 OPERATION-WASHER

Wash Cycles

The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load

contents for maximum wash performance and fabric care. See Sorting Laundry section for best results,

and follow the fabric care labels on your garments. For a guide to fabric care symbols, see Sorting

Laundry section.

Cycle Guide

Turn the knob or press the button to select the desired cycle. When you select a wash cycle, the light for

the corresponding wash cycle will turn on.

NOTE

• Whenever load weights are mentioned, assume 1 lb (0.45 kg) = 1 thick bath towel (dry).

• Temperature: Cold > Cool > Warm > Very Warm > Hot

• Spin: No Spin > Low > Medium > Medium High > High

• Soil: Light > Medium Light > Normal > Medium Heavy > Heavy

Cycle Normal

Description Use to wash all normal items such as cotton, linen, shirts, jeans or mixed loads, except

delicate fabrics such as wool or silk.

•Pressing the Start/Pause button without selecting a cycle will cause the Normal

cycle to begin immediately, using the default settings.

Wash Temp. Default: Warm Available: All

Spin Speed Default: Medium High Available: High, Medium High, Medium,

Low

Soil Level Default: Normal Available: All

Cycle Bedding

Description Suitable for washing blankets or bulky items which have difficulty absorbing water, such

as pillows, blankets, comforters, sheets or pet bedding.

• Do not use this cycle to wash a mixed load of bedding and non-bedding items.

• Do not mix large/bulky items with smaller articles of clothing.

• Do not wash excessively large items. If large/bulky items do not fit easily into the

tub, there may not be enough room for them to move during washing.

Wash Temp. Default: Warm Available: Very Warm, Warm, Cool, Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

Soil Level Default: Normal Available: All

Cycle Delicates

Description Suitable for washing dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes which

can easily be damaged. (less than 8 lb (3.63 kg))

Wash Temp. Default: Cool Available: Warm, Cool, Cold

Spin Speed Default: Medium Available: Medium, Low, No Spin

21OPERATION-WASHER

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Available Options

† This option is automatically included in the cycle and cannot be deselected.

NOTE

• If the Turbo Wash option is on, you cannot set the spin level to No Spin.

Soil Level Default: Normal Available: All

Cycle Heavy Duty

Description Suitable for washing heavily soiled laundry, such as cotton fabrics, using more powerful

wash motions.

• When washing large loads, there will be brief periods of 2 minutes or more

without agitation. These soak periods are part of the cycle’s design, and are

normal.

Wash Temp. Default: Warm Available: All

Spin Speed Default: High Available: High, Medium High, Medium,

Low

Soil Level Default: Heavy Available: All

Cycle Quick Wash

Description Quickly washes lightly soiled clothing and small loads. For high wash and rinse efficiency,

wash small loads of 2-3 lightly soiled garments. (less than 3 lb (1.36 kg))

• Use very little detergent in this cycle. To add an extra rinse, use the Extra Rinse

option.

Wash Temp. Default: Very Warm Available: Very Warm, Warm, Cool, Cold

Spin Speed Default: High Available: All

Soil Level Default: Light Available: All

Cycle Downloaded (Rinse+Spin)

Description Use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Rinse+Spin. This cycle is also available for download.

• Refer to the LG ThinQ application to see the cycles available for download.

Wash Temp. Default: Cool Available: Cool

Spin Speed Default: Medium High Available: All

Soil Level Default: - Available: -

Cycle Steam Turbo Wash Extra Rinse Pre-wash

Normal

†

Bedding

####

Cycle Delicates

22 OPERATION-WASHER

Delicates

Heavy Duty

†

Quick Wash

Downloaded

default: Rinse+Spin

Cycle Steam Turbo Wash Extra Rinse Pre-wash

23OPERATION-WASHER

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Cycle Modifiers

About Modifier Buttons

Each cycle has default settings that are selected

automatically. You can also customize these

settings using the cycle modifier buttons.

• Repeatedly press the button for the desired

modifier until the indicator light for the desired

setting is lit.

• The washer automatically adjusts the water level

for the type and size of wash load for best results

and maximum efficiency.

• This is a high-efficiency washer, and the water

levels may be much lower than you expect. This

is normal, and cleaning/rinsing performance will

not be compromised.

NOTE

• The LED next to the setting lights up when the

setting is selected.

• To protect your garments, not every wash

temperature, spin speed, soil level, or option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the desired setting is not allowed for the

selected cycle.

• Follow the fabric care labels on the garment for

best results.

Temp.

Make sure the wash temperature is suitable for

the type of load you are washing.

• Press the Temp. button repeatedly to select the

wash and rinse temperature combination for the

selected cycle.

• All rinses use unheated cold water.

• Cold rinses use less energy. The actual cold rinse

temperature depends on the temperature of the

cold water at the faucet.

Spin

Higher spin speeds extract more water from

clothes, reducing drying time and saving energy.

• Press the Spin button repeatedly until the

desired speed is selected.

• Some fabrics, such as delicates, require a slower

spin speed.

Soil

Adjusting the soil level setting will modify the cycle

times and/or wash actions.

• Press the Soil button repeatedly until the desired

soil level is selected.

•The Heavy soil setting may increase cycle times.

The Light soil setting may decrease cycle times.

Options and Extra Functions

Your washer includes several additional cycle

options to customize cycles to meet your individual

needs.

• Select the desired option after selecting the

desired cycle and settings.

NOTE

• The LED for the option will light when the option

is selected.

• To protect your garments, not every option is

available with every cycle.

• A chime will sound twice and the LED will not

light if the selected option is not allowed for the

selected cycle.

Special Cycles

Tub Clean

This is a special cycle designed to clean the inside

of the washer. To select the cycle, press and hold

the Steam button for 3 seconds.

Steam

Adding this option to a wash cycle helps provide

superior cleaning performance. Using steam gives

fabrics the cleaning benefits of a very hot wash.

• Steam may not be clearly visible during steam

cycles. This is normal. Too much steam could

damage clothing.

• Do not use steam with delicate fabrics such as

wool and silk, or easily discolored fabrics.

WARNING

• Do not touch the door during steam cycles. The

door surface can become very hot and can cause

severe burns. Allow the door lock to release

before opening the door.

24 OPERATION-WASHER

WARNING

• Do not attempt to override the door lock

mechanism or reach into the washer during a

steam cycle. Steam can cause severe burns.

Turbo Wash

Adding this option reduces the cycle time while still

providing similar wash performance to the same

cycle without Turbo Wash.

NOTE

• This option cannot be used with all cycles.

• This option defaults to on for Normal and Heavy

Duty wash cycles.

Extra Rinse

This option adds an extra rinse to the selected

cycle. Use this option to help ensure the removal

of detergent or bleach residue from fabrics.

• Press the Extra Rinse button to add additional

rinses to the cycle.

Using the Pre-wash Option

This option adds a pre-wash (for about 15 - 17

minutes) for improved cleaning of heavily soiled

or stained clothing.

NOTE

• If you select Pre-wash after putting the

detergent directly in the drum, the detergent

may be washed away, reducing the washing

performance.

Control Lock

Use this function to disable the controls. This

function can prevent children from changing

cycles or operating this washer.

NOTE

• The function does not lock the door.

• Once this function is set, all buttons are locked

except the Power button.

• When the controls are locked,

CL and the

remaining time are alternately shown on the

display during the wash cycle.

• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other options and functions.

Locking/Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Soil button for 3 seconds

to activate/deactivate this function.

• When the function is deactivated, a chime will

sound and the remaining time for the current

cycle will reappear on the display.

Signal

The washer plays a melody when the wash cycle is

finished. The buttons make a sound each time a

button is pressed. Use this button to turn the

melody and button tones on or off.

• To turn the function on/off, press and hold the

Extra Rinse button for 3 seconds.

Drum Light

The drum is equipped with a white LED light that

illuminates when the washer is turned on. This

light automatically turns off when the door is

closed and the cycle starts.

• Press and hold the Pre-wash button for 3

seconds during the cycle to turn on the drum

light.

• The drum light will turn off automatically after 4

minutes.

25OPERATION-DRYER

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OPERATION-DRYER

Using the Dryer

WARNING

• To reduce the risk of fire, electric shock, or injury

to persons, read the SAFETY INSTRUCTIONS

before operating this appliance.

Operation Overview

1 Clean the lint filter.

• If the lint filter has not already been

cleaned, lift out the filter and remove the

lint from the last load. This will help ensure

the fastest and most efficient drying

performance. Make sure to reinstall the

filter, pressing down until it clicks firmly into

place. On models with a 3-piece lint filter,

make sure to check and clean both the 2-

piece inner and outer lint filters.

2 Load the dryer.

• Make sure that clothing is pushed entirely

into the drum and away from the door seal

area. Clothing that gets stuck between the

door and seal may be damaged or damage

the seal.

• Load the dryer with the wet laundry from

the washer. If the load is extra large, you

may need to divide it into smaller loads for

proper performance and fabric care.

• All strings and attached belts of clothes

should be well tied and secured before

being put into the drum.

3 Turn on the dryer.

• Press the Power button to turn on the

dryer. The cycle LEDs will illuminate and a

chime will sound.

4 Select a cycle.

• Press a cycle button to select a cycle. The

preset temperature, dry level, and option

settings for that cycle will be shown.

5 Adjust the settings.

Default settings for the selected cycle can now

be changed, if desired, using the cycle

modifier and option buttons.

• Not all modifiers and options are available

on all cycles. A different chime will sound

and the LED will not come on if the selection

is not allowed.

6 Begin the cycle.

•Press the Start/Pause button to begin the

cycle. The cycle can be paused at any time

either by opening the door or by pressing

the Start/Pause button.

• On some models, the door automatically

locks when the cycle starts. To open the

door during a cycle, pause the cycle.

•If the Start/Pause button is not pressed

within a certain time, the dryer shuts off

and all settings are lost.

7 End of Cycle

• When the cycle is finished, the chime will

sound. Immediately remove your clothing

from the dryer to reduce wrinkling. If

Wrinkle Care is selected, the dryer will

tumble briefly every few minutes to help

prevent wrinkles from setting in the clothes.

Check the Lint Filter Before Every

Load

Always make sure the lint filter a is clean before

starting a new load; a clogged lint filter will

increase drying time. To clean, pull the lint filter

straight up and roll any lint off the filter with your

fingers. Push the lint filter firmly back into place.

See Regular Cleaning for more information.

26 OPERATION-DRYER

• On some models, the door automatically locks

when the cycle starts. To open the door during a

cycle, pause the cycle.

Always ensure the lint filter is properly installed

before running the dryer. Running the dryer with a

loose or missing lint filter will damage the dryer

and articles in the dryer.

Loading the Dryer

General Tips

• Combine large and small items in the same load.

• Close zippers, hooks and drawstrings to prevent

these items from snagging or tangling on other

clothes.

NOTE

• Damp clothes will expand as they dry. Do not

overload the dryer; clothes require room to

tumble and dry properly.

Grouping Similar Items

For the best drying results, and to reduce the

possibility of damage to clothing, sort clothes into

loads that can be dried with the same drying cycle.

Different fabrics have different care requirements,

and some fabrics will dry more quickly than others.

Woolen Items

Always follow fabric care labels before drying

woolen items in a dryer. After the cycle, the items

may still be damp. Do not repeat the cycle. Pull the

items to their original shape if needed and lay

them flat to finish drying.

Woven and Loopknit Materials

Some woven and loopknit materials may shrink,

depending on quality.

Permanent Press and Synthetics

Do not overload your dryer. Take out permanent

press items as soon as the dryer stops to reduce

wrinkles.

Baby Clothes and Nightgowns

Always check the manufacturer’s instructions.

Rubber and Plastics

Do not dry any items made from or containing

rubber or plastics such as:

• Aprons, bibs and chair covers

• Curtains and tablecloths

• Bath mats

Fiberglass

Do not dry fiberglass articles in your dryer. Glass

particles left in the dryer could be picked up by

your clothes the next time you use the dryer and

irritate your skin.

Fabric Care Labels

Sort and dry laundry according to care labels, size,

and fabric type. Do not overload the dryer. This will

save energy and time and give the best drying

performance.

Fabric Care Labels

Many articles of clothing include a fabric care label.

Using the chart below, adjust the cycle and option

selections to care for your clothing according to

the manufacturer's recommendations.

Tumble Dry

Label Directions

Dry

Normal

Permanent Press / Wrinkle Resistant

Gentle / Delicate

Do not tumble dry

Do not dry (used with do not wash)

27OPERATION-DRYER

ENGLISH

Heat Setting

Label Directions

High

Medium

Low

No Heat / Air

28 OPERATION-DRYER

Control Panel

Control Panel Features for the Dryer

a Power Button

• Press the button to turn the appliance on. Press again to turn the appliance off.

NOTE

• Pressing the Power button during a cycle will cancel that cycle and any load settings will be lost.

b Cycles

• Press a button to select the desired cycle. Once the desired cycle has been selected, the standard

presets will be shown in the display.

c Start/Pause Button

• Press and hold this button to start the selected cycle. If the appliance is running, use this button to

pause the cycle without losing the current settings.

NOTE

• If you do not press the Start/Pause button to resume a cycle within a certain time, the appliance turns

off automatically and all cycle settings are lost.

d Cycle Modifier Buttons

• Press these buttons to select additional cycle options. Press and hold any button marked with an

asterisk for 3 seconds to activate a special function.

e Extra Options and Functions

• Use these buttons to select the desired options for the selected cycle. Not all options are available for

each cycle.

• Remote Start

- With the LG ThinQ app, you can use a smartphone to control your appliance remotely.

• Wi-Fi

- Press and hold the Dry Mode button for 3 seconds to initiate the connection of the appliance to the

LG ThinQ application.

29OPERATION-DRYER

ENGLISH

Time and Status Display

a Wi-Fi Indicator

• This indicator is lit when the product is connected to a home Wi-Fi network.

b Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

c Door Lock Indicator

• This indicator lights up when the cycle starts and the door is locked.

• The indicator light stays on until the cycle is paused, stopped or has finished.

d Upgrade Indicator

• This indicator lights up when new upgrade content is updated. Run the LG ThinQ app to update.

e Estimated Time Remaining

• When a drying cycle is selected, the estimated drying time for the selected cycle is displayed. This

time will change if you select extra options for the cycle.

• The cycle time on Sensor Dry cycles may fluctuate as the appliance recalculates drying time for

optimal results.

f Condenser Clean Indicator

• This icon indicates the condenser auto cleaning status. The icon is displayed when water is being

sprayed on the condenser.

g Lint Filter Status Indicator

•

K lights up when the appliance is turned on as a reminder to clean the lint filter. It turns off when

the Start/Pause button is pressed. It also lights up if the lint filter needs to be cleaned.

- On models with a 3-piece lint filter, remember to check, clean and reinstall both the inner and outer

parts of the filter.

h Cycle Status Indicators

•

@ lights up when the appliance is in the drying stage.

•

= lights up when the appliance is in the cool down stage.

30 OPERATION-DRYER

Dry Cycles

Cycle Guide

The appliance automatically sets the dryness level and temperature at the recommended setting for each

cycle. The estimated time remaining will be shown in the display.

• Dry Mode : Speed > Normal > Energy Saver

• Dry Level: Damp > Less > Normal > More > Very

Cycle Normal

Description Use this cycle for drying all normal items such as cotton, linen, shirts, jeans or mixed

loads, except delicate fabrics such as wool or silk.

Dry Mode Default: Normal Available: All

Dry Level Default: Normal Available: All

Cycle Bedding

Description Use this cycle for drying blankets or bulky items such as pillows, blankets, comforters,

sheets or pet bedding.

Dry Mode Default: Normal Available: Normal

Dry Level Not adjustable

Cycle Delicates

Description Use this cycle for drying dress shirts/blouses, nylons, lingerie, or sheer and lacy clothes

which can easily be damaged.

Dry Mode Default: Speed Available: Speed

Dry Level Default: Normal Available: All

Cycle Heavy Duty

Description Use this cycle for drying heavy-duty clothes like jeans or garments that need extra

drying.

Dry Mode Default: Normal Available: Normal

Dry Level Not adjustable

Cycle Small Load

Description Use this cycle for drying light or small items. (up to 3 items)

Dry Mode Default: Speed Available: Speed

Dry Level Not adjustable

31OPERATION-DRYER

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Available Options

† This option helps to reduce the energy use by drying clothes at lower temperature than normal mode.

When this option is set, the drying time will increase.

Cycle Downloaded (Perm. Press)

Description Use a smartphone to download a specialized cycle to this cycle position.

• The default cycle is Perm. Press. This cycle is also available for download.

• Refer to the LG ThinQ application to see the cycles available for download.

Dry Mode Default: Normal Available: Normal

Dry Level Default: Normal Available: Normal, Less

Cycle Dry Mode

Wrinkle

Care

Cycle Dry Level Off

Energy

Saver

†

Normal Speed

Normal Very

####

Normal

####

Less

####

Damp

####

Bedding -

Delicates Very

Normal

Less

Damp

Heavy Duty -

Small Load -

Downloaded

default:

Perm. Press

Normal

Less

32 OPERATION-DRYER

Cycle Modifiers

About Modifier Buttons

Each cycle has default settings that are selected

automatically. Customize these settings using the

cycle modifier buttons. Press the button for the

desired modifier to open the modifier’s screen.

Dry Mode

Use this option to help reduce energy

consumption or save time when drying clothes.

• Energy Saver : Dry clothes with recommended

settings at a lower temperature. When the

option is set, the drying time will increase.

• Normal : Dry clothes with recommended

settings.

• Speed : Dry clothes more quickly.

NOTE

• Selectable options will differ depending on the

selected cycle.

Dry Level

Use this button to select the dryness level for the

cycle. Press the Dry Level button repeatedly to

scroll through available settings.

• The appliance will automatically adjust the cycle

time according to the selected dryness level.

Selecting More or Very will increase the cycle

time, while Less or Damp will decrease the cycle

time.

•Use a Less or Damp setting for items that you

wish to iron.

Dry Time

Use this button to manually select the drying time,

from 30 to 180 minutes.

Options and Extra Functions

Your dryer includes several additional cycle

options to customize cycles to meet your individual

needs.

Select the desired option after selecting the

desired cycle and settings.

NOTE

• The LED for the option will light up when the

option is selected.

• To protect your garments, not every option is

available with every cycle.

• A chime will sound twice and the LED will not

light up if the selected option is not allowed for

the selected cycle.

More Time / Less Time

Use these buttons to increase or decrease drying

time in 5 minutes increments when you use the

Dry Time function.

Wrinkle Care

Selecting this option will tumble the load

periodically for up to 2 hours after the selected

cycle, or until the door is opened. This is helpful in

preventing wrinkles when you are unable to

remove items from the dryer immediately.

Press the Wrinkle Care button before you start a

drying cycle.

NOTE

• When the option is set, a rectangle with a

dashed line and

ENd appears on the display until

the feature is off.

• When the option is set, only the Power button

works after the drying cycle ends.

• When a drying cycle is running, pause the cycle

first to set the option.

• Always turn off the appliance before unloading

the clothes.

Control Lock

Use this function to disable the controls. This

function can prevent children from changing

cycles or operating this dryer.

NOTE

• The function does not lock the door.

• Once this function is set, all buttons are locked

except the Power button.

• When the controls are locked,

CL and the

remaining time are alternately shown on the

display during the dry cycle.

33OPERATION-DRYER

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• Turning off the power will not reset this function.

You must deactivate this function before you can

access any other options and functions.

Locking/Unlocking the Control Panel

1 Turn on the power.

2 Press and hold the Time Dry button for 3

seconds to activate/deactivate this function.

• When the function is deactivated, a chime will

sound and the remaining time for the current

cycle will reappear on the display.

Signal

The dryer plays a melody when the dry cycle is

finished. The buttons make a sound each time a

button is pressed. Use this button to turn the

melody and button tones on or off.

• To turn the function on/off, press and hold the

Wrinkle Care button for 3 seconds.

Condenser Care

The appliance automatically cleans built-up lint off

of the condenser using water condensed from the

drying process. If needed, the condenser can also

be cleaned manually. See the Maintenance

section for the dryer for details.

Drum Light

The drum is equipped with a white LED light that

illuminates when the dryer is turned on. This light

automatically turns off when the door is closed

and the cycle starts.

• Press and hold the Condenser Care button for 3

seconds during the cycle to turn on the drum

light.

• The drum light will turn off automatically after 4

minutes.

34 SMART FUNCTIONS

SMART FUNCTIONS

Using LG ThinQ Application

The LG ThinQ application allows you to

communicate with the appliance using a

smartphone.

LG ThinQ Application Features

• Remote Start

- Control the appliance remotely from the LG

ThinQ application.

• Downloaded

- Download new and specialized cycles that are

not included in the standard cycles on the

appliance. Once cycle download is completed

in the appliance, the product keeps the

downloaded cycle until a new cycle is

downloaded.

• Cloud Cycle

- The Cloud cycles include many cycles which

are started from the Cloud and offer various

options. However, the downloaded cycle is

deleted from the appliance when the power is

turned off.

• Tub Clean Coach (Washer)

- Find out how many cycles remain before it is

time to run the Tub Clean cycle.

• Energy Monitoring

- Keep track of the appliance's power

consumption and how it is affected by your

selected wash cycles and options.

• Smart Diagnosis

- This function provides useful information for

diagnosing and solving issues with the

appliance based on the pattern of use.

• Push Alerts

- When the cycle is complete or the appliance

has problems, you will receive a push

message.

• Settings

- Set various options on the appliance and in the

application.

NOTE

• If you change your wireless router, Internet

service provider, or password, delete the

connected appliance from the LG ThinQ

application and connect it again.

• This information is current at the time of

publication. The application is subject to change

for product improvement purposes without

notice to users.

Installing LG ThinQ App and

Connecting an LG Appliance

Models with QR Code

Scan the QR code attached to the product using

the camera or a QR code reader app on your

smartphone.

Models without QR Code

1 Search for and install the LG ThinQ app from

the Google Play Store or Apple App Store on a

smartphone.

2 Run the LG ThinQ app and sign in with your

existing account or create an LG account to

35SMART FUNCTIONS

ENGLISH

3 Touch the add (~) button on the LG ThinQ

app to connect your LG appliance. Follow the

instructions in the app to complete the

process.

NOTE

• You may be asked to provide a password to

connect to the LG network (not your home

network) during the Wi-Fi setup. The password is

the last 4 characters of the network name,

repeated twice, with no spaces. For example, if

the network name appears as LG_XXXX_8b92,

then you would enter 8b928b92 as your

password. The password is case sensitive and

the last 4 characters are unique to your

appliance.

• To verify the Wi-Fi connection, check that the

icon on the control panel is lit.

• The appliance supports 2.4 GHz Wi-Fi networks

only. To check your network frequency, contact

your Internet service provider or refer to your

wireless router manual.

• LG ThinQ is not responsible for any network

connection problems or any faults, malfunctions,

or errors caused by network connection.

• If the appliance is having trouble connecting to

the Wi-Fi network, it may be too far from the

router. Purchase a Wi-Fi repeater (range

extender) to improve the Wi-Fi signal strength.

• The Wi-Fi connection may not connect or may be

interrupted because of the home network

environment.

• The network connection may not work properly

depending on the Internet service provider.

• The surrounding wireless environment can

make the wireless network service run slowly.

• If the appliance cannot be registered due to

problems with the wireless signal transmission,

unplug the appliance and wait about a minute

before trying again.

• If the firewall on your wireless router is enabled,

disable the firewall or add an exception to it.

• The wireless network name (SSID) should be a

combination of English letters and numbers. (Do

not use special characters.)

• Smartphone user interface (UI) may vary

depending on the mobile operating system (OS)

and the manufacturer.

• If the security protocol of the router is set to

WEP, network setup may fail. Change the

security protocol (WPA2 is recommended) and

connect the product again.

Using the Washer/Dryer Remotely

Remote Start

Use a smartphone to control your appliance

remotely. You can also monitor your cycle

operation so you know how much time is left in the

cycle.

Using Remote Start

1 Load the laundry.

2 Press the Power button.

3 Press and hold the Remote button for 3

seconds to enable the remote control

function.

4 Start a cycle from the LG ThinQ application on

your smartphone.

NOTE

• Once this function is enabled, you can only start

a cycle from the LG ThinQ smartphone

application. If the cycle is not started, the

appliance will wait to start the cycle until it is

turned off remotely from the application or this

function is disabled.

• If the door has been opened, you cannot start a

cycle remotely.

Disabling Remote Start Manually

When the function is activated, press and hold the

Remote button for 3 seconds.

Downloaded Cycle

You can download new and specialized cycles that

are not included in the standard cycles on the

appliance.

Appliances that have been successfully connected

can download a variety of specialty cycles specific

to the appliance.

Once cycle download is completed in the

appliance, the product keeps the downloaded

cycle until a new cycle is downloaded.

NOTE

• Only one downloaded cycle can be stored on the

appliance at a time.

36 SMART FUNCTIONS

Cloud Cycle

Use the LG ThinQ app to start cycles with various

options. Cloud cycles are deleted from the

appliance once the power is turned off.

RF Module Specifications

† This feature is only available on some models.

FCC Notice

The following notice covers the transmitter

module contained in this product.

This equipment has been tested and found to

comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection

against harmful interference in a residential

installation. This equipment generates, uses, and

can radiate radio frequency energy and, if not

installed and used in accordance with the

instructions, may cause harmful interference to

radio communications. However, there is no

guarantee that interference will not occur in a

particular installation. If this equipment does

cause harmful interference to radio or television

reception, which can be determined by turning the

equipment off and on, the user is encouraged to

try to correct the interference by one or more of

the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment

and the receiver.

• Connect the equipment to an outlet on a circuit

different from that to which the receiver is

connected.

• Consult the dealer or an experienced radio/TV

technician for help.

This device complies with part 15 of the FCC Rules.

Operation is subject to the following two

conditions:

(1) This device may not cause harmful interference

and

(2) This device must accept any interference

received, including interference that may cause

undesired operation.

Any changes or modifications in construction of

this device which are not expressly approved by

the party responsible for compliance could void

the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This equipment complies with FCC radiation

exposure limits set forth for an uncontrolled

environment. This transmitter must not be co-

located or operating in conjunction with any other

antenna or transmitter.

This equipment should be installed and operated

with a minimum distance of 20 cm (7.8 inches)

between the antenna and your body. Users must

follow the specific operating instructions for

satisfying RF exposure compliance.

Open Source Software Notice

Information

To obtain the source code that is contained in this

product, under GPL, LGPL, MPL, and other open

source licenses that have the obligation to disclose

source code, and to access all referred license

terms, copyright notices and other relevant

documents, please visit https://

opensource.lge.com.

LG Electronics will also provide open source code

to you on CD-ROM for a charge covering the cost

of performing such distribution (such as the cost of

media, shipping, and handling) upon email

request to opensource@lge.com.

This offer is valid to anyone in receipt of this

information for a period of three years after our

last shipment of this product.

Smart Diagnosis

Function

Use this feature to help you diagnose and solve

problems with your appliance.

NOTE

• For reasons not attributable to LGE’s negligence,

the service may not operate due to external

factors such as, but not limited to, Wi-Fi

unavailability, Wi-Fi disconnection, local app

store policy, or app unavailability.

• The feature may be subject to change without

prior notice and may have a different form

depending on where you are located.

Type

Frequency

Range

Output

Power (Max.)

Wi-Fi

2412 - 2462

MHz

< 30 dBm

Bluetooth

†

2402 - 2480

MHz

< 30 dBm

37SMART FUNCTIONS

ENGLISH

Using LG ThinQ to Diagnose Issues

If you experience a problem with your Wi-Fi

equipped appliance, it can transmit

troubleshooting data to a smartphone using the

LG ThinQ application.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions provided in the LG ThinQ

application.

Using Audible Diagnosis to

Diagnose Issues

Follow the instructions below to use the audible

diagnosis method.

• Launch the LG ThinQ application and select the

Smart Diagnosis

feature in the menu. Follow

the instructions for audible diagnosis provided

in the LG ThinQ application.

1 Press the Power button to turn on the

appliance.

• Do not press any other buttons.

2 Hold the mouthpiece of your phone in front of

the appliance.

• Washer: Hold the phone to the right of the

Start/Pause button.

• Dryer: Hold the phone to the left of the

Power button.

3 Press and hold the Steam+Extra Rinse

(Washer) / More Time+Wrinkle Care (Dryer)

buttons for 3 seconds or until the audible

tones start. Hold the smartphone mouthpiece

to the logo until the data transfer is complete.

• Keep the smartphone in place until the data

transfer has finished. Time remaining for

data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE

• For best results, do not move the smartphone

while the tones are being transmitted.

38 MAINTENANCE

MAINTENANCE

WARNING

• To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including

the SAFETY INSTRUCTIONS, before operating this appliance.

• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning

can cause serious injury, fire, electric shock, or death.

• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or

detergents with strong chemical components when cleaning the appliance. Doing so may cause

discoloration or damage to the appliance, or may cause a fire.

• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during

servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,

valve, motor, control board.

Washer

Regular Cleaning

Care after Wash

After the cycle is finished, wipe the door and the

inside of the door seal to remove any moisture.

• Wipe the body of the washer with a dry cloth to

remove any moisture.

• Leave the door open to dry the drum interior.

WARNING

• Make sure children and pets do not climb into

the drum. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

Cleaning the Exterior

Proper care of your washer can extend its life.

Door:

Wash with a damp cloth on the outside and inside

and then dry with a soft cloth.

Exterior:

• Immediately wipe off any spills.

• Wipe with a damp cloth.

• Do not touch the surface or the display with

sharp objects.

Cleaning the Drum

Over time, residue may build up in the drum,

leading to mildew or a musty odor. Run the Tub

Clean cycle monthly to remove residue and

prevent odor.

NOTE

• Make sure to run the Tub Clean cycle only when

the drum is empty. Never load laundry while

using this cycle. The laundry may be damaged or

contaminated with cleaning products.

• Run the cycle more often under heavy use

conditions or if odor is already present.

• If mildew or musty smell already exists, run this

cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum.

2 Add cleaning agents.

Cleaner Instructions

Drum cleaner Add to main detergent

compartment of detergent

dispenser

Lime scale

remover

Liquid chlorine

bleach

Add to bleach compartment

of detergent dispenser.

Powdered cleaner Pull out liquid detergent cup

before adding to main

detergent compartment

Cleaning tablets Place directly into the washer

drum.

39MAINTENANCE

ENGLISH

• For other drum cleaning products, follow

the cleaner manufacturer’s instructions and

recommendations.

• Do not exceed the maximum fill line when

adding bleach or powdered cleaners.

Powdered cleaners may remain in the drum

after cleaning.

3 Close the door and press the Power button.

4 Select the Tub Clean cycle and press the

Start/Pause button to begin the cycle.

5 After the cycle ends, open the door and allow

the drum interior to dry completely.

WARNING

• Make sure children and pets do not climb into

the drum. Engage the Control Lock feature if

needed to prevent children from accidentally

starting a wash cycle.

NOTE

• If you use a descaler or drum cleaner during the

Tub Clean cycle, run the Quick Wash cycle to

rinse the washer drum before running your next

wash cycle.

Automatic Alert for Tub Clean

When the power is on and the tcL message blinks

on the display, it means the washer drum needs

cleaning. Use the Tub Clean cycle to clean the

washer drum. The frequency of the automatic

alert’s appearance depends on how often the

washer is used. However, the message will

generally appear every one to two months.

Removing Mineral Buildup

In areas with hard water, mineral scale can form

on internal components of the washer. Periodically

clean the mineral buildup on the internal

components to extend the lifespan of the washer.

Use of a water softener is recommended in areas

with hard water.

• Use a descaler to remove visible mineral buildup

on the washer drum.

• After descaling, always run the Tub Clean cycle

before washing clothing.

• Mineral scale and other spots may be removed

from the stainless steel drum using a soft cloth

soaked in stainless steel cleaner.

• Do not use steel wool or abrasive cleaners.

Leaving the Door Open

After you finish using the appliance, leave the door

open overnight to allow air to circulate and dry the

drum. This helps prevent odors. In high-traffic

areas or where space is tight, use the magnetic

door stop to keep the door slightly ajar. To use,

gently close the door until the magnet just

contacts the inner door frame.

Cleaning the Dispenser Drawer

Leaving detergent in the detergent dispenser

drawer for an extended period of time or using the

washer for a long period of time may cause the

build-up of residue in the detergent dispenser

drawer. Remove and clean the detergent

dispenser drawer once or twice a month.

WARNING

• Do not spray water inside the washer. Doing so

may cause fire or electric shock.

1 Turn off the washer, and unplug the power

cord.

2 Pull the drawer straight out until it stops.

3 Press down hard on the disengage button a

and pull the drawer completely out.

4 Remove the inserts from the drawer.

5 Clean the inserts and drawer with warm

water.

• Use a soft cloth or brush to clean and to

remove any residue.

40 MAINTENANCE

• Do not use soap when cleaning the drawer

and inserts.

6 Wipe off any moisture with a dry towel or

cloth after cleaning.

7 To clean the drawer opening, use a small,

non-metal brush to clean the recess. Remove

all residue from the upper and lower parts of

the recess.

8 Replace the drawer.

Cleaning the Door Seal

Clean the door seal once a month to prevent

build-up of dirt.

CAUTION

• Cleaning the door seal with undiluted bleach

may cause malfunction of the door seal and

washer parts. You must add water to the bleach

before using it.

1 Wear rubber gloves and protective goggles.

2 Dilute 3/4 cup (177 mL) of liquid chlorine

bleach in 1 gallon (3.8 L) of water.

3 Wipe around the door seal.

• Soak a sponge or a soft cloth in this diluted

solution and wipe all around the door seal.

4 Wipe up any moisture with a dry towel or

cloth after cleaning.

5 Leave the door open to allow the door seal to

dry completely.

Cleaning the Water Inlet Filters

If the washer does not fill properly, an error

message will appear on the display. The inlet valve

filter screens could be clogged by hard water scale,

sediment in the water supply, or other debris.

WARNING

• The inlet screens protect the delicate parts of the

inlet valve from being damaged by particles that

could enter the valves with the water supply.

Operating the washer with these filters removed

could cause a valve to open continuously,

resulting in flooding and/or property damage.

CAUTION

• Do not use the washer without the inlet filters.

Doing so will cause leaks and malfunction.

• If you use the washer in an area with hard water,

the inlet filter may clog due to lime buildup and

require more frequent cleaning.

1 Turn off the washer, and unplug the power

cord.

2 Turn off hot and cold water faucets.

3 Unscrew the hot and cold water hoses from

the back of the washer.

4 Remove the filters from the water valves

carefully.

• Use pliers to pull out the filters from the

water valves.

5 Remove foreign objects and soak the filters in

white vinegar or a lime scale remover.

• If using a lime scale remover, follow the

manufacturer’s instructions. Be careful not

to damage the filters while cleaning them.

41MAINTENANCE

ENGLISH

6 Rinse filters thoroughly and press them back

into place.

7 Flush then reattach the water hoses.

• Before reattaching the water inlet hoses,

flush them by running several gallons of

water through them into a bucket or drain,

preferably with the faucets wide open for

maximum flow.

NOTE

•An IE error message may blink on the display

when the water pressure is low or an inlet filter

is clogged with dirt. Clean the inlet filter.

Cleaning the Drain Pump Filter

The washer fails to drain if the drain pump filter is

clogged. Periodically clean the drain filter to

prevent clogging with foreign objects.

WARNING

• Opening the drain filter will result in water

overflowing if there is water in the drum. Use a

bucket if the drum is not completely drained

before you open the drain filter.

• Using the washer without the drain filter or with

an incorrectly assembled drain filter may cause

leaks or malfunction of the washer.

1 Turn off the washer, and unplug the power

cord.

2 Open the drain pump filter cover.

3 Drain any remaining water.

• Unclip the drain hose and remove the plug

from the drain hose to drain the remaining

water.

4 Remove the pump filter.

• Twist the pump filter counterclockwise to

remove.

5 Clean the pump filter and opening.

6 Reassemble the plug onto the drain hose and

reclip the drain hose.

7 Insert the drain pump filter and twist it

clockwise.

42 MAINTENANCE

8 Close the drain pump filter cover.

NOTE

•An OE message blinks on the display when the

drain pump filter is clogged with dirt. Clean the

drain pump filter.

Care in Cold Climates

Storing the Appliance

If the washer will not be used for an extended

period of time and is in an area that could be

exposed to freezing temperatures, follow these

steps to protect the washer from damage.

NOTE

• Make sure the drum is empty before following

these steps.

1 Turn off the washer, and unplug the power

cord.

2 Turn off the water faucets.

3 Disconnect the water inlet hoses. Drain any

water from the hoses.

4 Plug the power cord into a properly grounded

electrical outlet.

5 Add 1 gallon of nontoxic recreational vehicle

(RV) antifreeze to the empty drum and close

the door.

• Never use automotive antifreeze.

6 Turn on the washer and press the Spin

button.

7 Press the Start/Pause button to start the

drain pump for 1 minute.

• This will expel some of the antifreeze,

leaving enough to protect the washer from

damage.

8 Turn off the washer and unplug the power

cord.

9 Dry the drum interior with a soft cloth, and

close the door.

10 Store the washer in an upright position.

11 Remove the inserts from the dispenser. Drain

any water in the compartments and let them

dry.

12 To remove the antifreeze from the washer

after storage, run the Quick Wash cycle using

detergent.

• Do not add laundry to this cycle.

When the Water Inlet Hoses Are Frozen

1 Turn off the washer, and unplug the power

cord.

2 Turn off the faucets connected to the water

inlet hoses.

3 Pour hot water on the frozen faucets to thaw

the water inlet hoses and remove the water

inlet hoses.

43MAINTENANCE

ENGLISH

4 Immerse the water inlet hoses in hot water to

thaw them.

5 Reconnect the water inlet hoses to the water

inlets of the washer and to the faucets.

•See Connecting the Water Inlet Hoses for

details.

6 Turn on the faucets.

7 Press the Power button to turn on the

washer.

8 Press the Spin button to operate spin only

cycle for draining and spinning.

9 Press the Start/Pause button.

When the Drain Hose is Frozen

1 Pour hot water in the washer drum and close

the door.

2 Wait for 1 - 2 hours.

3 Press the Power button.

4 Press the Spin button to operate spin only

cycle for draining and spinning.

5 Press the Start/Pause button to make sure

the water drains.

44 MAINTENANCE

Dryer

Regular Cleaning

Cleaning the Exterior

Proper care of your appliance can extend its life.

The outside of the appliance can be cleaned with

warm water and a mild, nonabrasive household

detergent. Immediately wipe off any spills with a

soft, damp cloth.

NOTE

• Do not use methylated spirits, solvents, or

similar products.

• Never use steel wool or abrasive cleansers; they

can damage the surface.

Cleaning the Interior

• Wipe around the door opening and seal with a

soft, damp cloth to prevent lint and dust buildup

that could damage the door seal.

• Clean the window with a soft cloth dampened

with warm water and a mild, nonabrasive

household detergent. Then wipe dry.

• The stainless steel drum can be cleaned with a

conventional stainless steel cleaner, used

according to the manufacturer’s specifications.

Never use steel wool or abrasive cleansers; they

may scratch or damage the surface.

Cleaning Around and Under the

Appliance

Vacuum lint and dust from around the dryer and

underneath it regularly.

Leaving the Door Open

After you finish using the appliance, leave the door

open overnight to allow air to circulate and dry the

drum. This helps prevent odors. In high-traffic

areas or where space is tight, use the magnetic

door stop to keep the door slightly ajar. To use,

gently close the door until the magnet just

contacts the inner door frame.

Cleaning the 3-Piece Lint Filter

CAUTION

• Refer to the following instructions for proper

cleaning of the lint filter. Failure to do so can

cause lint buildup on the condenser that can

affect the drying performance.

NOTE

• Cleaning the lint filter will reduce drying time

and energy consumption and prevent

unnecessary malfunctions.

• Unload all of the clothes from the appliance

before pulling out the lint filter.

• If you have pets or use dryer sheets, perform a

thorough cleaning of the lint filters more often,

using a vacuum cleaner or under running water.

• After cleaning the 3-piece lint filter, insert it back

into place. The appliance will not operate

without the lint filter in place.

a Inner Filter Assembly (2 Filters)

• Clean both inner filters after every cycle.

b Outer Filter

• Clean the outer filter after drying 10 times or

when the lint has accumulated on the outer

filter.

Cleaning the Inner Filter Assembly

1 Pull out the inner filter assembly from the

outer filter.

• Open the inner filter assembly by unfolding

it in the direction of the arrow.

• Remove the small filter at the base by

sliding it out of the grooves on each side.

2 Use your fingers to get most of the lint off the

filters. To clean off residual lint, use a vacuum

cleaner or rinse under running water.

• The filters must be completely dry before

using or they could cause an unpleasant

odor.

CAUTION

• Do not tap the large inner filter repeatedly as the

built-in magnet may dislodge and cause a

malfunction.

45MAINTENANCE

ENGLISH

3 After drying both inner filters completely

reassemble the small filter by sliding the tabs

at each side into the grooves on the large

filter. Close the filter assembly by folding the

sides back together and snapping them

closed in the center.

• Ensure the left and right sides of the inner

filter assembly are closed properly.

4 Insert the inner filter assembly into the outer

filter.

Cleaning the Outer Filter

1 Remove the dust or lint around the filter inlet.

CAUTION

• If the lint drops into the filter inlet, it may affect

the drying performance and increase drying

time.

2 Pull out the outer filter.

3 Remove the inner filter.

4 Open the outer filter by grasping the top edge

and unfolding the sides.

5 Remove the residual lint with a vacuum

cleaner or by washing under running water.

• If washed, allow the filter to dry completely

before use. Failure to do so may cause an

odor.

CAUTION

• Do not tap the filter repeatedly as the built in

magnet may dislodge and cause a malfunction.

6 Reassemble the filters and reinsert them.

CAUTION

• Do not load or remove any clothes when the lint

filter is not in place. The clothes can drop into

the filter inlet and may cause the appliance to

malfunction.

• For best results, always use all 3 parts of the 3-

piece filter.

Using Drum Care Feature

Run the Drum Care cycle periodically to prevent

unpleasant odors in the drum.

CAUTION

• Remove all of the clothes from the appliance.

1 Turn on the appliance.

2 Launch the LG ThinQ application and select

the Drum Care cycle in the Cloud cycle.

46 MAINTENANCE

3 Press the Start/Pause button.

• This function operates for about 3 hours.

4 Open the dryer door and leave it open to

allow air to circulate in the drum.

WARNING

• For safety reasons, do not allow children or

animals to climb into the appliance. Doing so

could cause damage or injury.

Using Condenser Care Feature

The appliance automatically cleans built-up lint off

of the condenser using water condensed from the

drying process. If needed, the condenser can also

be cleaned manually.

CAUTION

• Remove all of the clothes from the appliance.

• The condenser is cleaned automatically.

• If you want to clean it manually, contact the

service center.

• If the product is disassembled arbitrarily,

resulting in a malfunction or injury, LG does not

assume responsibility and free service is not

provided.

1 Open the dryer door and pull out both the

inner and outer filters.

2 Carefully pour 34 oz. (1 liter) of clean water

into the lint filter compartment and then

reinsert both lint filters.

• Do not pour the water quickly as it will spill

out.

• Pouring more that 51 oz. (1.5 liters) of water

into the compartment will cause water to

leak out.

3 Turn on the appliance.

4 Press the Condenser Care button.

5 Press the Start/Pause button to start

cleaning the condenser.

• The condenser cleaning process takes

about 1 hour.

6 Open the dryer door after the cleaning is

finished and leave it open to allow air to

circulate and thoroughly dry the drum.

WARNING

• For safety reasons, do not allow children or

animals to climb into the appliance. Doing so

could cause damage or injury.

Care in Cold Climates

Thawing out the Accessories

CAUTION

• Wear gloves and take care to avoid burning

yourself with hot water.

Frozen Water in Drain Hose

Wrap the drain hose in a towel soaked in hot water

(140 ℉ / 60 ℃).

Running the Thawing Mode

1 Turn on the appliance and press and hold the

More Time and Condenser Care buttons at

the same time for 3 seconds.

NOTE

•Only the Power and Start/Pause buttons work

when the thawing mode is activated.

• The thawing time cannot be changed manually.

• To deactivate the thawing mode, turn off the

appliance.

2 Press the Start/Pause button to start the

thawing mode.

• Actual thawing time varies depending on

the installation environment such as

47MAINTENANCE

ENGLISH

installation location and ambient

temperature of the appliance.

3 When thawing is complete, dry clothes as

usual.

Thawing out the Appliance Manually

1 Open the dryer door and pull out both the

inner and outer filters.

2 Carefully pour 34 oz. (1 liter) of hot water at

140 ℉ / 60 ℃ into the lint filter compartment

and then reinsert both lint filters.

CAUTION

• Pouring more that 51 oz. (1.5 liters) of water into

the compartment will cause water to leak out.

• Wear gloves and use care when pouring hot

water. 140 ℉ (60 ℃) water can cause scalding or

burns. Using water that is hotter than that can

cause the appliance to malfunction.

3 Turn on the appliance and run the Normal

cycle for about 30 seconds. Then wait about

30 minutes.

4 Run the Normal cycle again. Check if the OE

message appears within 10 minutes of

running the appliance.

•If the

OE message appears go to step 2 and

repeat procedure.

•If the OE message does not appear, the

thawing process is done.

5 When thawing is complete, dry clothes as

usual.

48 TROUBLESHOOTING

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at

an early stage. If the appliance does not function properly or does not function at all, check the following

before you call for service.

Washer

FAQs: Frequently Asked Questions

Error Messages

Q: Why does my washer make loud banging noises while it is filling with water?

A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts

off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called

water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on

arrestors can be purchased through your local hardware or home improvement store.

Q: Why is there so little water in my washer? How can it clean the clothes?

A: HE (High-Efficiency) washers are designed to properly wash your laundry while using a minimum

amount of water and energy. Because the water volume is low, the small amount of detergent used is

more concentrated in the water, resulting in excellent cleaning performance.

Q: When I press a button, why does my washer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn it off, turn on the washer, then press and hold the

button that has Control Lock on or under it for 3 seconds.

Q: Where should I pour the powdered laundry products when doing my laundry?

A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing

the liquid detergent insert. Powdered laundry agents or powdered color safe bleach should be put

directly into the drum. These products can be put in the empty drum before loading or on top of the

laundry after loading the washer.

Problem Possible Cause & Solution

INLET ERROR

Water supply faucets are not fully open.

• Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.

Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is

adequate and flow is not restricted.

• Disconnect the water inlet hoses from the washer and run a few gallons of water through

the hoses to flush out any dirt.

• If flow is too low, contact a plumber to have the water supply lines repaired.

49TROUBLESHOOTING

ENGLISH

INLET ERROR

Water supply connected with leak-limiting hoses.

• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip

falsely and prevent the washer from filling.

UNBALANCE ERROR

The load is too small.

• Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

• Always try to wash articles of somewhat similar weight to allow the washer to evenly

distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic

rebalancing from working properly.

dE, dE1, dEz, dE4

DOOR OPEN ERROR

The door is not secured.

• Close and secure the door. If the message keeps appearing, unplug the power cord and

call for service.

WATER OUTLET

ERROR

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

TEMPERATURE

SENSOR ERROR

Control error.

• Unplug the power cord and call for service.

OVERFLOW ERROR

Water level is too high due to a faulty water valve.

• Close the water faucets, unplug the washer, and call for service.

PRESSURE SENSOR

ERROR

The water level sensor is not working correctly.

• Close the water faucets, unplug the washer, and call for service.

MOTOR LOCKED

ERROR

A motor error has occurred.

• Allow the washer to stand for 30 minutes and then restart the cycle.

• If the error code is still displayed, call for service.

svd

OVERSUDSING

DETECTION

Oversudsing of detergent

• Do not add more than the manufacturer’s recommended amount of detergent.

• If too many suds are detected during spinning, the washer stops to help prevent leaking.

POWER FAILURE

Power failure or inadequate electrical service may have occurred during operation.

• Press the Start/Pause button to restart the cycle.

FROZEN ERROR

Inlet hose, drain hose or drain pump is frozen.

•See Care in Cold Climates.

CONTROL LOCK

FUNCTION

The Control Lock function is on to prevent anyone from changing cycles or operating

the washer.

• Turn off the Control Lock function in the control panel. See Control Lock under Options

and Extra Functions.

tcL

TUB CLEAN ALARM

It is time to run the Tub Clean cycle.

• This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run

to clean the washer drum.

Problem Possible Cause & Solution

50 TROUBLESHOOTING

Noises

VIBRATION SENSOR

ERROR

Vibration sensor malfunctions.

• Call for service.

Problem Possible Cause & Solution

Clicking Door lock sounds when the door locks or unlocks.

• Normal operation

Spraying or hissing Water spraying or circulating during the cycle

• Normal operation

Humming or

Gurgling

Drain pump is pumping water from the washer at times during a cycle.

• Normal operation

Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.

• Normal operation

Water being added

after the washer has

already begun to

operate

The washer adapts to the load size and type to add more water to the cycle as needed.

• Normal operation

The wash load may be unbalanced. If the washer senses that the load is unbalanced, it

will stop and refill to redistribute the load.

• Normal operation

The washer may be diluting laundry additives to add to the wash load.

• Normal operation

Rattling and

clanking noise

Foreign objects, such as keys, coins, or safety pins may be in drum or pump.

• Stop the washer, check the drum and the drain filter for foreign objects.

• If noise continues after the washer is restarted, call for service.

Thumping sound Heavy wash loads may produce a thumping sound.

• This is normal, but if the sound continues, the washer is probably out of balance. Stop and

redistribute wash load.

Wash load may be out of balance.

• Pause the cycle and redistribute the load after the door unlocks.

Vibrating noise Packaging materials were not removed.

•See Unpacking and Removing Shipping Material in INSTALLATION.

Wash load may be unevenly distributed in the drum.

• Pause the cycle and redistribute the load after the door unlocks.

Not all leveling feet are resting firmly and evenly on the floor.

•See Leveling the Appliance in INSTALLATION.

Floor is not rigid enough.

• Make sure that the floor is solid and does not flex. See Flooring in INSTALLATION.

Squeaking noise Packaging materials were not removed.

•See Unpacking and Removing shipping Material in INSTALLATION.

Problem Possible Cause & Solution

51TROUBLESHOOTING

ENGLISH

Operation

Banging noise when

the washer is filling

with water. (Water

hammer)

Plumbing in the home moves or flexes when the water valves in the washer shut off.

• Water hammer is not caused by a defect in the washer. Install water hammer arrestors

(purchased separately at hardware or home improvement store) between the fill hose and

the washer for best results.

Household water supply pressure is very high.

• Adjust household water supply regulator to a lower pressure or contact a plumber.

Problem Possible Cause & Solution

Water Leaking Hoses are not connected correctly.

• Check hoses and connectors for leaks, cracks, and splits.

• Check and tighten hose connections.

House drain pipes are clogged.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe

during drain. If water is seen coming out of the drain, check for proper drain hose

installation and check for restrictions in the drain.

• Contact a plumber to repair drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.

• Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain.

• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.

For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

Oversudsing of detergent

• Oversudsing may create leaks, and may be caused by the type and amount of detergent

used. HE (High-Efficiency) detergent is the only detergent recommended. The normal

amount of detergent to use is 1/4 to 1/2 of the maximum amount recommended by the

detergent manufacturer.

• Always reduce the amount of detergent if the load is small or lightly soiled, or if the water

is very soft.

• Never use more than the maximum amount recommended by the detergent

manufacturer.

Excessive sudsing Too much detergent or incorrect detergent

• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain

suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.

• For detergent quantities refer to Detergent Use in OPERATION. If sudsing or detergent

residue continues to be an issue, add an extra rinse.

Washer will not turn

on.

Power cord is not properly plugged in.

• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz

outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified election.

Wash cycle time is

longer than usual.

The washer automatically adjusts the wash time for the amount of laundry, water

pressure and other operating conditions.

• This is normal. The washer adjusts cycle time automatically to provide optimal results for

the selected cycle. The time remaining shown in the display is only an estimate. Actual time

may vary.

Problem Possible Cause & Solution

52 TROUBLESHOOTING

Incomplete or no

dispensing of

detergent

Detergent compartments clogged from incorrect filling.

• Make sure that detergent and additives are put into the correct dispenser compartments.

• For all detergent types, always make sure that the dispenser drawer is fully closed before

the start of the cycle.

Too much detergent used.

• Make sure that the suggested amount of detergent is used according to the

manufacturer’s recommendations. You may also dilute the detergent with water to the

maximum fill line on the compartment to avoid clogging. Use only HE (High-Efficiency)

detergent.

NOTE

• Always use as little detergent as possible. HE (High-Efficiency) washers need very little

detergent to achieve optimum results. Using too much detergent will cause poor wash and

rinse performance and may contribute to odors in the washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Normal residue

• It is normal for a small amount of detergent to remain in the dispenser. If this residue

builds up, it can interfere with normal dispensing of detergents. Refer to the cleaning

instructions.

Washer will not

operate.

Control panel has powered off due to inactivity.

• This is normal. Press the Power button to turn on the washer.

Washer is unplugged.

• Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

• Turn both hot and cold faucets fully on.

Controls are not set properly.

• Make sure that the cycle was set correctly, close the door and press the Start/Pause

button to start the wash cycle.

Door is open.

• Close the door and make sure that nothing is caught under the door preventing it from

closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace fuses or reset breaker. The washer should be

on a dedicated branch circuit.

Start/Pause button was not pressed after the cycle was set.

• Press the Power button then reselect the desired cycle and press the Start/Pause button.

If the Start/Pause button is not pressed within a certain time, the washer will be turned

off. (The time varies by model, from 4 to 60 minutes.).

Extremely low water pressure.

• Check another faucet in the house to make sure that household water pressure is

adequate.

Washer is too cold.

• If the washer has been exposed to temperatures below freezing for an extended period of

time, allow it to warm up before pressing the Power button. Otherwise, the display will not

come on.

Problem Possible Cause & Solution

53TROUBLESHOOTING

ENGLISH

Performance

Washer is not filling

properly.

Filter is clogged.

• Make sure that inlet filters on the fill valves are not clogged. Refer to Cleaning the Water

Inlet Filters in MAINTENANCE.

Inlet hoses may be kinked.

• Check that inlet hoses are not kinked or clogged.

Energy efficiency

• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer

may be different than for conventional washer.

Insufficient water supply

• Make sure that both hot and cold water faucets are turned on all the way.

Washer door is open.

• Close the door and make sure that nothing is caught under the door preventing it from

closing completely.

Water level is too low.

• The water will not normally cover the clothes. The fill level is optimized for the wash

motion to achieve the best wash performance.

Water in the washer

does not drain or

drains slowly.

Drain hose is kinked, pinched, or clogged.

• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under

the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the

washer.

• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Bleach does not

dispense.

Bleach dispenser cover is not properly installed (on some models).

• Make sure that the bleach cover is properly installed and snapped into place before the

beginning of the cycle.

Bleach dispenser is dirty or clogged.

• Lift out the bleach dispenser cover and clean out the reservoir. Lint and other foreign

debris that are collected inside the dispenser may prevent proper dispensing of the

bleach.

Premature

dispensing of bleach

Bleach dispenser filled for future load.

• You cannot store bleach in the dispenser for future use. The bleach will be dispensed every

load.

Overfilling the bleach dispenser

• Overfilling the bleach dispenser will cause the bleach to dispense immediately, which will

damage the laundry or the washer. Always measure bleach, but never fill above the max

line on the dispenser. A half cup of bleach is sufficient for most loads. Never use more than

1 cup of bleach.

Problem Possible Cause & Solution

Wrinkling Washer is not unloaded promptly.

• Always remove items from the washer as soon as the cycle is complete.

Washer is overloaded.

• The washer can be fully loaded, but the drum should not be tightly packed with items. The

door of the washer should close easily.

Problem Possible Cause & Solution

54 TROUBLESHOOTING

Odor

Wrinkling

Hot and cold water inlet hoses are reversed.

• Hot water rinse can set wrinkles in garments. Check the inlet hose connectors.

Staining Bleach or softener dispensed too soon.

• Dispenser compartment was overfilled or closed too quickly, causing the bleach or

softener to dispense immediately. Always measure bleach, and never use more than 1 cup.

Bleach or softener was added directly to the wash load in the drum.

• Always use the dispensers to ensure that laundry products are properly dispensed at the

right time in the cycle.

Washer was not unloaded promptly.

• Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

• Always wash dark colors separately from light colors and whites to prevent discoloration.

• Never wash heavily soiled items with lightly soiled items.

Poor stain removal Proper options are not selected.

• Heavier soils and tougher stains may require extra cleaning power. Select the Heavy Soil

feature to boost the cleaning power of the selected cycle.

Previously set stains.

• Articles that have previously been washed may have stains that have been set. These

stains may be difficult to remove and may require hand washing or pre-treating to aid in

stain removal.

Musty or mildewy

odor in the washer

Incorrect or too much detergent has been used.

• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s

instructions.

Inside of the drum was not cleaned properly.

• Run the Tub Clean cycle regularly.

Problem Possible Cause & Solution

Odor Some odor is caused by the rubber attached to the washing machine.

• This odor is normal for new rubber and will disappear after the machine has been run a

few times.

If the rubber door gasket and door seal area are not cleaned regularly, odors can occur

from mold or foreign substances.

• Be sure to clean the gasket and door seal regularly and check under the door seal for small

items when unloading the washer.

Odors can occur if foreign substances are left in the drainage pump filter.

• Be sure to clean the drainage pump filter regularly.

Odors can occur if the drainage hose is not properly installed, causing siphoning (water

flowing back inside the washing machine).

• When installing the drainage hose, be sure that it doesn’t become kinked or blocked.

Problem Possible Cause & Solution

55TROUBLESHOOTING

ENGLISH

Dryer

FAQs: Frequently Asked Questions

Error Messages

Q: When I press a button, why does my dryer beep and then nothing happens?

A: The Control Lock feature is turned on. To turn off Control Lock, turn the dryer on, then press and

hold the button that has Control Lock on or under it for 3 seconds.

Q: Why does my dryer take so long to dry clothes?

A: Proper airflow is critical to the efficient operation of clothes dryers. A lint filter which is full of lint or

clogged with fabric softener sheet residue can reduce the airflow to the point that the time required

to dry clothing will be greatly increased.

Q: Why does my dryer start by itself every few minutes?

A: This is how the Wrinkle Care feature works. The dryer runs briefly every few minutes for up to 2

hours after the cycle finishes. This feature is designed to help prevent wrinkles from setting in when

the dryer is not unloaded immediately after the cycle is finished.

Problem Possible Cause & Solution

dE1 / dEz

DOOR OPEN ERROR

The door is not secured.

• Close and secure the door. If the message keeps appearing, unplug the power cord and

call for service.

dE4

DOOR OPEN ERROR

Door switch detection is not working properly.

• Unplug the power plug and call for service.

tE1 / tEz / tE3 / tE4

TEMPERATURE

ERROR

Temperature Sensor has malfunctioned.

• Unplug the power plug and call for service.

TEMPERATURE

ERROR

The temperature inside the drum has risen suddenly.

• Unplug the power plug and call for service.

LE1

MOTOR LOCKED

ERROR

The motor has stopped suddenly.

• Check if the amount of clothing exceeds the maximum load capacity.

• Unplug the power plug and call for service.

LEz / AE

COMPRESSOR ERROR

The compressor has stopped suddenly.

• Unplug the power plug and call for service.

DRAIN PUMP ERROR

The drain hose is not connected properly.

• Connect the drain hose properly.

• Check if the drain hose is free of clogs or kinks and is not pinched behind or under the

dryer.

The drain pump motor has malfunctioned.

• Unplug the power plug and call for service.

The temperature at the installation location is below zero.

• The recommended surrounding temperature for installation is 41 - 95 ℉ (5 - 35 ℃).

LE3

FAN MOTOR ERROR

The fan motor has stopped suddenly.

• Unplug the power plug and call for service.

56 TROUBLESHOOTING

Operation

FILTER ERROR

The appliance is being operated without the lint filter.

• Insert the lint filter completely.

•If

1F recurs, call for service.

POWER SUPPLY

ERROR

Power cord is connected incorrectly.

• Check the connection of the power cord to the terminal block.

C=]<-> ENd

The dryer is paused or the dryer's drum rotates periodically.

• Wrinkle Care option is selected. (on some models)

• Turn off the appliance and unload all of the laundry from the appliance.

Problem Possible Cause & Solution

The appliance will

not turn on.

Power cord is not properly plugged in.

• Make sure that the power plug is securely plugged into a grounded outlet matching the

appliance's rating plate.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

The appliance does

not heat.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

Selected cycle does not use heat.

• Some cycles default to unheated or air drying. Select a cycle that allows heated drying.

Water leaks. The water container hose or the optional drain hose is not connected correctly.

• Connect the water container hose or the optional drain hose correctly.

The door is closed while clothes or foreign substance is caught in the door.

• Check if clothes or foreign substance is caught in the door before using the appliance. If

water leaks continuously, contact the LG Electronics Customer Information Center.

The appliance runs

and pauses by itself

after the drying cycle

finishes.

This is normal operation for the Wrinkle Care option.

• Check to see if the Wrinkle Care option has been selected. The option is designed to

prevent creases that are formed when the clothes are not unloaded promptly after the

drying cycle. When the option is set, the appliance runs for 10 seconds and pauses for 5

minutes. The option runs for up to 2 hours.

Drying ended earlier

than the initial

control panel time.

The clothes are dried according to the Dry level or Dry mode setting.

• If the humidity or temperature in the drum reaches the product setting, the dry cycle may

end earlier than the control panel time.

Clothes take too long

to dry.

Load is not properly sorted.

• Separate heavy items from lightweight items. Larger and heavier items take longer to dry.

Light items in a load with heavy items can fool the sensor because the light items dry

faster.

Large and heavy fabrics are loaded.

• Heavy fabrics take longer to dry because they tend to retain more moisture. To help

reduce and maintain more consistent drying times for large and heavy fabrics, separate

these items into smaller loads of a consistent size.

57TROUBLESHOOTING

ENGLISH

Performance

Clothes take too long

to dry.

Dryer controls are not set properly.

• Use the appropriate control settings for the type of load you are drying. Some loads may

require an adjustment of the dry level setting for proper drying.

Lint filter needs to be cleaned.

• Remove the lint from the filter before every load. With the lint removed, hold the filter up

to a light to see if it is dirty or clogged. With some loads that produce high amounts of lint,

such as new bath towels, it may be necessary to pause the cycle and clean the filter during

the cycle.

• On models with a 3-piece lint filter, make sure to check, clean and reinstall both the inner

and outer parts of the filter.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.

• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a

circuit overload, have it corrected by a qualified electrician.

The appliance is overloaded.

• Divide extra large loads into smaller loads for better drying performance and efficiency.

Dryer is a heat-pump model.

• Heat-pump dryer models can take longer to dry clothes. However, compared to a

conventional dryer, where the heater uses much more energy than the drum motor, a

heat-pump dryer uses a more efficient heat exchanger and will generally use less energy

overall, even during long cycles.

Drying time is not

consistent.

Heat settings, load size, or dampness of clothing is not consistent.

• The drying time for a load will vary depending on the size of the load, the type of fabrics,

the wetness of the clothes and the condition of the lint filter. An unbalanced load in the

appliance can cause poor spinning, resulting in wetter clothes which will take longer to

dry.

Problem Possible Cause & Solution

Clothes are wrinkled. Clothes dried too long (overdried).

• Overdrying a load of laundry can lead to wrinkled clothes. Try a shorter drying time or use

a lower dry level setting and remove items while they still retain a slight amount of

moisture.

Clothes left in dryer too long after cycle ends.

• Use the Wrinkle Care option. This option will tumble the clothes briefly every few minutes

for up to 2 hours to help prevent wrinkling.

Greasy or dirty spots

on clothes.

Fabric softener used incorrectly.

• Check and follow the instructions provided with your fabric softener.

Clean and dirty clothes are being dried together.

• Use your dryer to dry only clean items. Soil from dirty clothes can transfer to the clean

clothes in the same or later loads.

Clothes were not properly cleaned or rinsed before being placed in the dryer.

• Stains on dried clothes could be stains that were not removed during the washing process.

Make sure that clothes are being completely cleaned or rinsed according to the

instructions for your washer and detergent. Some difficult soils may require pre-treating

prior to washing.

58 TROUBLESHOOTING

Odors

Clothes are

shrinking.

Garment care instructions are not being followed.

• To avoid shrinking your clothes, always consult and follow fabric care instructions. Some

fabrics will naturally shrink when washed. Other fabrics can be washed but will shrink

when dried in a dryer. Use a low or no heat setting.

Lint on clothes. Lint filter not cleaned properly.

• Remove the lint from the filter before every load. With the lint removed, hold the filter up

to a light to see if it is dirty or clogged. If it looks dirty, follow the cleaning instructions in

the MAINTENANCE section. With some loads that produce high amounts of lint, it may be

necessary to clean the filter during the cycle.

• On models with a 3-piece lint filter, make sure to check, clean and reinstall both the inner

and outer parts of the filter.

Laundry not sorted properly.

• Some fabrics are lint producers (i.e., a fuzzy white cotton towel) and should be dried

separately from clothes that are lint trappers (i.e., a pair of black linen pants).

Excess static in clothes.

• Use a fabric softener to reduce static electricity. Be sure to follow the manufacturer’s

instructions. Overdrying a load of laundry can cause a buildup of static electricity.

The appliance is overloaded.

• Divide extra large loads into smaller loads for drying.

Tissue, paper, etc., left in pockets.

• Check pockets thoroughly before washing and drying clothes.

Excess static in

clothes after drying.

Fabric softener is not used or is used incorrectly.

• Use a fabric softener, if available, to reduce static electricity. Be sure to follow the

manufacturer’s instructions.

Clothes dried too long (overdried).

• Overdrying a load of laundry can cause a buildup of static electricity. Adjust settings and

use a shorter drying time. Select a lower dry level setting, if necessary.

Drying synthetics, permanent press, or synthetic blends.

• These fabrics are naturally more prone to static buildup. Try using fabric softener, or use a

lower dry level setting and/or shorter time settings.

Clothes have damp

spots after a dry

cycle.

Very large load or very small load. Single large item such as a blanket or comforter.

• If items are too tightly packed or too sparse the sensor may have trouble reading the

dryness level of the load. Use a Time Dry cycle for very small loads.

• Large, bulky items such as blankets or comforters can sometimes wrap themselves into a

tight ball of fabric. The outside layers will dry and register on the sensors, while the inner

core remains damp. When drying a single bulky item, it may help to pause the cycle once

or twice and rearrange the item to unwrap and expose any damp areas.

• To dry a few remaining damp items from a very large load or a few damp spots on a large

item after a sensor cycle has completed, empty the lint trap, and then set a Time Dry cycle

to finish drying the item(s).

Problem Possible Cause & Solution

The appliance has an

unpleasant odor.

Are you using the appliance for the first time?

• The odor is caused by the rubber material inside the appliance. The odor normal when the

appliance is new and disappears after you run several cycles.

59TROUBLESHOOTING

ENGLISH

The appliance has an

unpleasant odor.

Do you smell an odor during use?

• Do not exceed the manufacturer's recommended amount of detergent when washing

clothes. Excess detergent can build up on clothing and cause odors.

• Leaving clothes in the washer or dryer after the cycle ends can lead to odors. Unload

clothing promptly when the cycle ends.

• For ventless models, leave the dryer door open after drying, or use the magnetic door stop

(on some models) to keep the door slightly ajar.

• If the odor is coming from the washer, follow the instructions in the product manual to

clean the washer tub/drum.

• Keep both lint filters clean. Clogged or dirty lint filters can cause odors. After cleaning the

lint filter, allow it to dry completely before using it.

• Periodically run the Drum Care and Condenser Care cycles following the instructions in

the MAINTENANCE section.

Problem Possible Cause & Solution

60 TROUBLESHOOTING

Common

Wi-Fi

Problem Possible Cause & Solution

Trouble connecting

appliance and

smartphone to Wi-Fi

network

The password for the Wi-Fi network was entered incorrectly.

• Delete your home Wi-Fi network and begin the connection process again.

Mobile data for your smartphone is turned on.

• Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and

numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and

connect the appliance to the wireless router. To check the router frequency, check with

your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may

not be configured correctly. Move the router closer to the appliance or purchase and

install a Wi-Fi repeater.

During Wi-Fi setup, the app is requesting a password to connect to the product (on

certain phones).

• Locate the network name which starts with "LG" under Settings > Networks. Note the last

part of the network name.

- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.

For example, if the network name appears as LGE_Appliance_8b92, then you would

enter 8b928b92 as your password. In this instance, the password is case sensitive and

the last 4 characters are unique to your appliance.

61LIMITED WARRANTY

ENGLISH

LIMITED WARRANTY

USA

TERMS AND CONDITIONS

ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT

REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION

INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND

JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING

DISPUTES” BELOW.

Should your LG Washer/Dryer ("Product") fail due to a defect in materials or workmanship under normal

and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the

Product. This limited warranty is valid only to the original retail purchaser of the Product ("You") and

applies only when purchased lawfully and used within the United States including U.S. Territories.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period

or ninety (90) days, whichever is greater.

• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory

remanufactured.

• Replaced Product or part(s) will be the property of LG.

• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain

warranty service under this limited warranty.

EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN

DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES

SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,

CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST

GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF

REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER

BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE

PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL

DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE

WASHER WARRANTY PERIOD

Product

Direct Drive Motor (Stator or

Rotor)

Washer Drum

Parts (internal/ functional parts

only) and Labor: One (1) year from

the date of original retail purchase

Parts Only: Ten (10) years from the

date of original retail purchase

You are responsible for any

applicable labor cost.

Parts Only: Three (3) years from

the date of original retail purchase

You are responsible for any

applicable labor cost.

DRYER WARRANTY PERIOD

Product

Dual Inverter Compressor

Direct Drive Motor (Stator or

Rotor)

Dryer Drum

Parts (internal/ functional parts

only) and Labor: One (1) year from

the date of original retail purchase

Parts only: Ten (10) years from the

date of original retail purchase

You are responsible for any

applicable labor cost.

Parts Only: Three (3) years from

the date of original retail purchase

You are responsible for any

applicable labor cost.

62 LIMITED WARRANTY

EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU

SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct

unauthorized repairs.

• Damage or failure of the Product to perform during power failures and interrupted or inadequate

electrical service.

• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted

drain lines, inadequate or interrupted water supply or inadequate supply of air.

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or

contrary to the Product owner’s manual.

• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts

of nature, or any other causes beyond the control of LG.

• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is

used for other than the intended purpose, or any water leakage where the Product was not properly

installed.

• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.

• Damage or failure of the Product caused by transportation, storage, and/or handling, including

scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is

reported within one (1) week of delivery.

• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or

maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or

maintenance includes installation or maintenance contrary to the Product owner’s manual.

• Damage or failure of the Product caused by the use of parts, components, accessories, consumable

cleaning products, or any other products or services that were not authorized by LG.

• Damage or missing items to any display or open box Product.

• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.

• Products with original serial numbers that have been removed, altered, or cannot be readily determined.

• Increases in utility costs and additional utility expenses.

• Any noises associated with normal operation.

• Products used for other than normal and proper household use (e.g., commercial or industrial use) or

contrary to the Product owner’s manual.

• Costs associated with removal and reinstallation of the Product for repairs, or the removal and

reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with

the Product Owner's manual.

• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air

filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under

this limited warranty.

The cost of repair or replacement under these excluded circumstances shall be borne by You.

TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION

Call 1-800-243-0000 and select the appropriate option from the menu.

Or visit our website at http://www.lg.com

Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED

WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND

63LIMITED WARRANTY

ENGLISH

NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH

WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its

parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,

predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include

any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,

regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

relating in any way to the sale, condition or performance of the product or this Limited Warranty.

Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify

LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG

Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The

notice must provide your name, address, and telephone number; identify the product that is the subject of

the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to

resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during

the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us

only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute

between you and LG shall not be combined or consolidated with a dispute involving any other person’s or

entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you

and LG shall not under any circumstances proceed as part of a class or representative action. Instead of

arbitration, either party may bring an individual action in small claims court, but that small claims court

action may not be brought on a class or representative basis.

Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written

demand for arbitration. The arbitration will be administered by the American Arbitration Association

(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that

are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the

procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer

. Send a

copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner

described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,

Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict

between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.

This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the

arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except

that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of

the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.

Governing Law. The law of the state of your residence shall govern this Limited Warranty and any

disputes between us except to the extent that such law is preempted by or inconsistent with applicable

federal law.

Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand

for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000

in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as

otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any

arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the

arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering

factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the

foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator

can award them to the same extent that a court would. If the arbitrator finds either the substance of your

claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by

the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will

be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously

disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise

provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails

in the arbitration.

Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration

conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic

hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the

64 LIMITED WARRANTY

right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a

location within the federal judicial district in which you reside unless we both agree to another location or

we agree to a telephonic arbitration.

Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can

require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no

later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by

either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-

800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;

(b) the date on which the product was purchased; (c) the product model name or model number; and (d)

the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).

You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail

or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any

way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and

do not opt out, then you accept all terms and conditions of the arbitration provision described above.

65Memo

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LG Customer Information Center

www.lg.com

For inquiries or comments,

visit www.lg.com or call:

1-800-243-0000

U.S.A.

1-888-542-2623

CANADA

LG Electronics WKHC252HWA Single Unit Lg Washtower -

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