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49-2001187 Rev. 0 31
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service
Problem Possible Cause What To Do
My oven door glass
appears to be
"tinted" or have a
"rainbow" color.
The inner oven glass is coated with a heat
barrier to reflect the heat back into the oven to
prevent heat loss and keep the outer door cool
while baking.
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may see this tint or rainbow color.
Oven door is crooked The door is out of position. Because the oven door is removable, it sometimes
gets out of position during installation. To straighten
the door, re-install the door. See the Care and
Cleaning – Exterior Surfaces – Oven Door section.
Drawer does not
slide smoothly or
drags
The drawer is out of alignment Fully extend the drawer and push it all the way in
See the Care and Cleaning – Exterior Surfaces –
Storage Drawer section.
Drawer is over-loaded or load is unbalanced. Reduce weight. Redistribute drawer contents.
Storage drawer won’t
close
Rear drawer support is on top of the guide rail. Reposition the drawer. See the See the Care and
Cleaning – Exterior Surfaces – Storage Drawer
section.
Surface units will not
maintain a rolling
boil or cooking is not
fast enough
Burner size is too small for the cookware The flame size on a burner should match the size
of the cookware being used. See the Gas Cooktop -
Selecting a Flame Size section
Flame size is too large for the cookware The flame size on a burner should match the size
of the cookware being used. Flames larger than the
bottom of the cookware maybe hazardous. See the
Gas Cooktop - Selecting a Flame Size section
In some areas the heating value of the gas may
be low
Cover pan with a lid until desired heat is obtained.
Burners do not light Plug on range is not completely inserted in the
electrical outlet.
Make sure electrical plug is plugged into a live,
properly grounded outlet.
Gas supply not connected or turned on. See the Installation Instructions that came with your
range.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Burner parts not replaced correctly. See the Care and Cleaning – Exterior Surfaces
section.
Burner slots near the electrode, or the round
lighter port on the oval burner, may be clogged.
Remove the burners and clean them. Check the
electrode area for burned-on food or grease. See
the Care and Cleaning - Exterior Surfaces section.
Food residue on electrode or in the orifice. "Lightly polish flat tip of electrode with nail file or
sandpaper until shiny or clean the area around the
electrode. See the Care and Cleaning Cooktop
Surfaces"
Top burners do not
burn evenly
Improper burner assembly. Make sure the burner caps are seated correctly.
See the Care and Cleaning – Cooktop Surfaces -
Replacing the Surface Burners section.
Burner slots on the side of the burner may be
clogged.
Remove the burners for cleaning. See the Care and
Cleaning – Cooktop Surfaces - Cleaning the Burner
Heads section.
Burner flames are
very large or yellow
Improper air to gas ratio. If range is connected to propane or butane gas,
contact the technician who installed your range or
made the conversion.
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