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WARRANTY
We appreciate your feedback and will do our best guarantee your satisfaction.
Within 2 year after your purchase,shall the product has defects, we will provide a refund or
resend you a new one. Please email email us with your concern and order number. Your
inquiries will be taken care of as soon as possible.
This warranty only cover orders from authorized brand online stores and our ocial
website. We are not responsible for any purchases from other distribution channels.
TROUBLESHOOTING
Problem Possible Solution
Air purifier makes an
unusual noise and
the air outlet is less.
Strange smell coming
from the purifier.
Make sure the filter is properly in place with plastic
packaging removed.
Make sure the air purifier is operating on a hard, flat, even
surface.
Replace the filter.
The air purifier may be damaged, or a foreign object may
be inside. Stop using the air purifier and contact Customer
Support . Do not try to repair the air purifier
Replace the filter element.
Make sure not to use your purifier in an area with high
humidity or while diffusing essential oils.
Contact Customer Support.
If your problem is not listed , please contact Customer Support.
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Guangdong Shunde DOUHE Electronics Technology Co.,Ltd
203 Room,Second Phase West Block,Guangdong Industrial
Design City,Beijiao,Shunde district,Foshan City, Guangdong
Province,China
Contact Customer Support Team:
Email: [email protected]