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Performance Series IP Camera Software Configuration Guide
92
10 Troubleshooting
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 10-1 Troubleshooting
Issues Solutions
Cannot play downloaded file
• Use the player located on the CD that came
with your camera.
IR video is poor.
• Ensure that the power supply is adequate.
An inadequate power supply may not be
able to support the IR lights.
• Ensure that the objects to be illuminated
are within the camera’s IR range.
Cannot install/log in to web client.
• Ensure that your browser’s security
settings allow ActiveX controls.
• Ensure that you have a valid network setup
and that you are using the correct login
user name and password.
Water leaking into camera housing. • Do not unscrew the air tight hole.
Power supply is unstable.
• Use of a UPS power supply is strongly
recommended.
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