Axis 02051-001~EOL Q1615 MK III 2MP Network Box Camera User Manual

AXISQ1615MkIIINetworkCamera

UserManual

AXISQ1615MkIIINetworkCamera

TableofContents

Getstarted................................................3

Findthedeviceonthenetwork....................................3

Accessthedevice...............................................3

Webpageoverview..............................................4

Additionalsettings..........................................6

Imagequality...................................................6

Pan,tilt,andzoom(PTZ)..........................................10

Privacymasks..................................................11

Overlays.......................................................11

Streamingandstorage...........................................12

Events........................................................15

Applications....................................................16

Troubleshooting............................................17

Resettofactorydefaultsettings...................................17

Checkthecurrentrmware.......................................17

Upgradethermware............................................17

Technicalissues,cluesandsolutions................................18

Performanceconsiderations.......................................19

Contactsupport.................................................

Specications..............................................21

Productoverview................................................

LEDindicators..................................................

SDcardslot....................................................

Buttons.......................................................

Connectors....................................................

AXISQ1615MkIIINetworkCamera

Getstarted

Findthedeviceonthenetwork

TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both

applicationsarefreeandcanbedownloadedfromaxis.com/support.

FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour

deviceonthedevicepageataxis.com.

Browsersupport

Youcanusethedevicewiththefollowingbrowsers:

Chrome

Firefox

Edge

Safari

Windows

recommended

OSX

recommended

Otheroperatingsystems

Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.

Accessthedevice

1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.

IfyouhaveaMaccomputer(OSX),gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd

Bonjourasabrowserbookmark,gotoSafari>Preferences.

IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.

2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta

newpasswordfortherootaccountonpage3.

3.Theliveviewpageopensinyourbrowser.

Setanewpasswordfortherootaccount

Important

Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.

1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage3.

2.Retypethepasswordtoconrmthespelling.

3.ClickCreatelogin.Thepasswordhasnowbeencongured.

Securepasswords

Important

Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set

upasecureandencryptedHTTPSconnectionandthenchangethepassword.

Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey

maybeusedinvarioustypesofinstallations.

Toprotectyourdatawestronglyrecommendthatyou:

AXISQ1615MkIIINetworkCamera

Getstarted

•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.

•Don’texposethepassword.

•Changethepasswordatarecurringinterval,atleastonceayear.

Webpageoverview

Liveviewcontrolbar

Liveview

Productname

Userinformation,colorthemes,andhelp

Videocontrolbar

Settingstoggle

AXISQ1615MkIIINetworkCamera

Getstarted

Settingstabs

AXISQ1615MkIIINetworkCamera

Additionalsettings

Imagequality

Capturemodes

CapturemodedenesthemaximumframerateavailableintheAxisproduct.Dependingonwhichcapturemodeyouselect,you

maynotbeabletouseWDR.

Acapturemodeconsistsofaresolutionandthecorrespondingframerateavailableintheproduct.Thecapturemodesetting

affectsthecamera’seldofviewandaspectratio.

Thelowerresolutioncapturemodeiscroppedoutfromthehighestresolution.

Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.

Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For

specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.

Replacethelens

1.Stopallrecordingsanddisconnectpowerfromtheproduct.

2.Disconnectthelenscableandremovethestandardlens.

3.Attachthenewlensandconnectthelenscable.

4.Reconnectthepower.

5.Logintotheproduct’swebpage,gototheImagetabandthenselecttheP-Irislensyouhaveinstalled.

Note

IfyouuseaDCirislens,selectGenericDCIris.

6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.

7.Adjustthezoomandfocus.

Selectexposuremode

Therearedifferentexposuremodeoptionsinthecamerathatadjustsaperture,shutterspeed,andgaintoimproveimagequalityfor

specicsurveillancescenes.GotoSettings>Image>Exposureandselectbetweenthefollowingexposuremodes:

AXISQ1615MkIIINetworkCamera

Additionalsettings

•Formostusecases,selectAutomaticexposure.

•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.

Selectthesamefrequencyasthepowerlinefrequency.

•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand

sunduringdaytime,selectFlicker-reduced.

Selectthesamefrequencyasthepowerlinefrequency.

•Tolockthecurrentexposuresettings,selectHoldcurrent.

Reducenoiseinlow-lightconditions

Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:

•Adjustthetrade-offbetweennoiseandmotionblur.GotoSettings>Image>ExposureandmovetheBlur-noise

trade-offslidertowardLownoise.

•Settheexposuremodetoautomatic.

Note

Ahighmaxshuttervaluecanresultinmotionblur.

•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.

•Reducesharpnessintheimage.

Note

Whenyoureducethemaxgain,theimagecanbecomedarker.

•Setthemaxgaintoalowervalue.

•Opentheaperture.

Reducemotionblurinlow-lightconditions

Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinSettings>Image>Exposure:

•MovetheBlur-noisetrade-offslidertowardLowmotionblur.

Note

Whenyouincreasethegain,imagenoisealsoincreases.

•SetMaxshuttertoashortertime,andMaxgaintoahighervalue.

Note

Whenyouopentheaperture,thedepthofeldgetsshallower.

•MovetheTargetapertureslidertowardOpen.

Ifyoustillhaveproblemswithmotionblur:

•Increasethelightlevelinthescene.

•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.

Note

Ifyouusealenswithalargeraperture,thedepthofeldgetsshallower.

AXISQ1615MkIIINetworkCamera

Additionalsettings

•Changetoalenswithalargeraperture.

Maximizedetailsinanimage

Important

Ifyoumaximizedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.

•Makesuretoselectthecapturemodethathasthehighestresolution.

•Setthecompressionaslowaspossible.

•SelectMJPEGstreaming.

•TurnoffZipstreamfunctionality.

Handlesceneswithstrongbacklight

Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest

areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange

(WDR)makesbothdarkandbrightareasoftheimagevisible.

ImagewithoutWDR.

ImagewithWDR.

Note

WDRmightcauseartifactsintheimage.

1.GotoSettings>Image>Widedynamicrange.

2.TurnonWDR.

3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.

FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.

AXISQ1615MkIIINetworkCamera

Additionalsettings

StabilizeashakyimagewithElectronicImageStabilization(EIS)

ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto

vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.

EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.

Note

WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.

1.GotoSettings>Image>Imagecorrection.

2.TurnonEIS.

Monitorlongandnarrowareas

Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.

1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.

2.Ifthedevicedoesn’thaveautomaticrotationoftheview,logintothewebpageandgotoSettings>System>Orientation.

3.Click

4.Rotatetheview90°or270°.

Findoutmoreataxis.com/axis-corridor-format.

Improvefacialrecognition

Tobetterrecognizethefaceofapersonpassingbythecamera,youcansettheoptimalpixelresolutionwiththecamera’spixel

counter.

AXISQ1615MkIIINetworkCamera

Additionalsettings

1.GotoSettings>System>Orientationandclick.

2.Inthecamera’sliveview,adjustthesizeandplacementoftherectanglearoundtheareaofinterest,forexample,where

thefacesofpassingpersonsareexpectedtoappear.Youcanthenseethenumberofpixelsrepresentedbythesidesof

therectangle.

Note

Youcanuseanobjectofaknownsizeintheviewasareferencetodecidehowmuchresolutionisneededforrecognition.

Viewarea

Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth

andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts

ofthefullview,forexample,thesky.

Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea

size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,

whichrequiresmorebandwidthwithoutaddingimageinformation.

Pan,tilt,andzoom(PTZ)

Guardtours

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable

periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe

images.

Createaguardtourwithpresetpositions

Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable

periodsoftime.

1.GotoSettings>PTZ>Guardtours.

2.Click+.

3.Toedittheguardtour’sproperties,click.

4.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.

5.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.

AXISQ1615MkIIINetworkCamera

Additionalsettings

6.ClickDone.

7.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.

8.ClickDonetoexittheguardtoursettings.

9.Toscheduletheguardtour,gotoSystem>Events.

Privacymasks

Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy

masksappearasblocksofsolidcolororblurredimageelements.

You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.

YoucanusetheVAPIX®applicationprogramminginterface(API)toturnofftheprivacymasks.

Important

Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.

Hidepartsoftheimagewithprivacymasks

Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.

1.GotoSettings>Privacymask.

2.ClickNew.

3.Adjustthesize,color,andnameoftheprivacymaskaccordingtoyourneeds.

Overlays

Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,

orduringproductinstallationandconguration.Youcanaddeithertextoranimage.

Showatextoverlayinthevideostreamwhenthedevicedetectsmotion

Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsmotion:

MakesurethatAXISVideoMotionDetectionisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Addtheoverlaytext:

4.GotoSettings>Overlay.

5.Enter#Dinthetexteld.

6.Choosetextsizeandappearance.

Createarule:

7.GotoSystem>Events>Rulesandaddarule.

8.Typeanamefortherule.

9.Inthelistofconditions,selectAXISVideoMotionDetection.

AXISQ1615MkIIINetworkCamera

Additionalsettings

10.Inthelistofactions,selectUseoverlaytext.

11.Selectaviewarea.

12.Type“Motiondetected”.

13.Settheduration.

14.ClickSave.

Streamingandstorage

Videocompressionformats

Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The

availableoptionsare:

MotionJPEG

Note

ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.

MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen

displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion

videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.

TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage

containedinthestream.

H.264orMPEG-4Part10/AVC

Note

H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed

copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.

H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion

JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace

arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.

Reducebandwidthandstorage

Important

Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.

1.GotoliveviewandselectH.264.

2.GotoSettings>Stream.

3.Dooneormoreofthefollowing:

-TurnontheZipstreamfunctionalityandselectthedesiredlevel.

-TurnondynamicGOPandsetahighGOPlengthvalue.

-Increasethecompression.

-TurnondynamicFPS.

AXISQ1615MkIIINetworkCamera

Additionalsettings

Bitratecontrol

Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.

Variablebitrate(VBR)

Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,

themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.

Maximumbitrate(MBR)

Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage

qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize

imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This

givesyouamarginforadditionalcomplexitythatneedstobecaptured.

Targetbitrate

Averagebitrate(ABR)

Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand

providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic

scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal

storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityisadjustedtomeetthe

speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:

•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.

•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.

AXISQ1615MkIIINetworkCamera

Additionalsettings

kbit/s

Targetbitrate

Actualaveragebitrate

Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.

kbit/s

Targetbitrate

Actualaveragebitrate

Setupnetworkstorage

Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:

1.GotoSettings>System>Storage.

2.ClickSetupunderNetworkstorage.

3.EntertheIPaddressofthehostserver.

4.Enterthenameofthesharedlocationonthehostserver.

5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.

6.ClickConnect.

Addaudiotoyourrecording

Turnonaudio:

1.GotoSettings>AudioandturnonAllowaudio.

2.GotoInput>Typeandselectyouraudiosource.

AXISQ1615MkIIINetworkCamera

Additionalsettings

Editthestreamprolewhichisusedfortherecording:

3.GotoSettings>StreamandclickStreamproles.

4.SelectthestreamproleandclickAudio.

5.SelectthecheckboxandselectInclude.

6.ClickSave.

7.ClickClose.

Events

Setuprulesandalerts

Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.

Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects

motion,orshowanoverlaytextwhenitrecords.

Triggeranaction

1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules

canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.

2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe

conditionsmustbemettotriggertheaction.

3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.

Note

Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.

Note

Ifyouchangethedenitionofastreamprolethatisusedinarule,thenyouneedtorestartalltherulesthatusethat

streamprole.

Triggeranalarmifsomeoneopensthehousing

Thisexampleexplainshowtotriggeranalarmifsomeoneopensthehousing.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,selectCasingopen.

4.Inthelistofactions,selectSendnoticationtoemail.

5.SelectarecipientfromthelistorgotoRecipientstocreateanewrecipient.

Tocreateanewrecipient,click

.Tocopyanexistingrecipient,click.

6.Typeasubjectandamessagefortheemail.

7.ClickSave.

AXISQ1615MkIIINetworkCamera

Additionalsettings

Recordvideowhenthecameradetectsmotion

ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsmotionandto

stoponeminuteafter.

MakesurethatAXISVideoMotionDetectionisrunning:

1.GotoSettings>Apps>AXISVideoMotionDetection.

2.Starttheapplicationifitisnotalreadyrunning.

3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.

Createarule:

1.GotoSettings>System>Eventsandaddarule.

2.Typeanamefortherule.

3.Inthelistofconditions,underApplication,selectAXISVideoMotionDetection(VMD).

4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.

5.Selectanexistingstreamproleorcreateanewone.

6.Settheprebuffertimeto5seconds.

7.Setthepostbuffertimeto60seconds.

8.Inthelistofstorageoptions,selectSDcard.

9.ClickSave.

Applications

AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications

forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.

TondtheusermanualsforAxisapplications,gotoaxis.com.

Note

•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain

combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify

thattheapplicationsworktogetherbeforedeployment.

AXISQ1615MkIIINetworkCamera

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Resettofactorydefaultsettings

Important

Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to

thefactorydefaultvalues.

Toresettheproducttothefactorydefaultsettings:

1.Disconnectpowerfromtheproduct.

2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage22.

3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.

4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset

tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.

5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.

Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.

Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand

clickDefault.

Checkthecurrentrmware

Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga

problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular

problem.

Tocheckthecurrentrmware:

1.Gototheproduct’swebpage.

2.Clickonthehelpmenu

3.ClickAbout.

Upgradethermware

Important

Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein

thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

AXISQ1615MkIIINetworkCamera

Troubleshooting

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the

productrestartsautomatically.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

TheIPaddressisbeingused

byanotherdevice

DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,

typepingandtheIPaddressofthedevice):

•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...

thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.

ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.

•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable

forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.

PossibleIPaddressconict

withanotherdeviceonthe

samesubnet

ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.

ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay

beproblemsaccessingthedevice.

Thedevicecannotbeaccessedfromabrowser

Cannotlogin

WhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting

tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.

Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.

SeeResettofactorydefaultsettingsonpage17.

TheIPaddresshasbeen

changedbyDHCP

IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen

changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify

thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).

Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.

Certicateerrorwhenusing

IEEE802.1X

Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe

synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.

Thedeviceisaccessiblelocallybutnotexternally

Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows

•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.

•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.

Forinstructionsanddownload,gotoaxis.com/vms.

AXISQ1615MkIIINetworkCamera

Troubleshooting

Problemswithstreaming

MulticastH.264only

accessiblebylocalclients

Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe

deviceneedtobecongured.TheTTL(TimeToLive)valuemayneedtobeincreased.

NomulticastH.264

displayedintheclient

CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice

arevalidforyournetwork.

Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.

PoorrenderingofH.264

images

Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe

downloadedfromthemanufacturer’swebsite.

Colorsaturationisdifferent

inH.264andMotionJPEG

Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore

information.

Lowerframeratethan

expected

•SeePerformanceconsiderationsonpage19.

•Reducethenumberofapplicationsrunningontheclientcomputer.

•Limitthenumberofsimultaneousviewers.

•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.

•Lowertheimageresolution.

•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.

Changingthecapturemodetoprioritizeframeratemightlowerthemaximum

resolutiondependingonthedeviceusedandcapturemodesavailable.

•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)

oftheAxisdevice.

Performanceconsiderations

Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors

affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe

CPUreachesitsmaximum,thisalsoaffectstheframerate.

Thefollowingfactorsarethemostimportanttoconsider:

•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe

bandwidth.

•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.

•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.

•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand

bandwidth.

Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat

streamsareidentical.

•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.

•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.

•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.

•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.

•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.

•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand

thegeneralperformance.

AXISQ1615MkIIINetworkCamera

Troubleshooting

Contactsupport

Contactsupportataxis.com/support.

AXISQ1615MkIIINetworkCamera

Speciﬁcations

Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.

AXISQ1615MkIIINetworkCamera

Speciﬁcations

Productoverview

StatusLEDindicator

Lens

Networkconnector(PoE)

AXISQ1615MkIIINetworkCamera

Speciﬁcations

Controlbutton(1)

Functionbutton(2)

microSDCardslot

Audioin

Audioout

I/Oconnector

Irisconnector

Camerahousingcommunicationconnector

Powerconnector

RS485/RS422connector

LEDindicators

Note

TheStatusLEDcanbeconguredtoashwhileaneventisactive.

StatusLED

Indication

Unlit

Connectionandnormaloperation.

GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.

Amber

Steadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.

Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.

StatusLEDbehaviorforfocusassistant

Note

OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.

ThestatusLEDasheswhentheFocusAssistantisactive.

Color

Indication

RedTheimageisoutoffocus.

Adjustthelens.

AmberTheimageisclosetofocus.

Thelensneedsnetuning.

Green

Theimageisinfocus.

Buzzersignalforfocusassistant

Note

OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.

BuzzerLens

Fastinterval

Optimallyadjusted

MediumintervalLessoptimallyadjusted

Slowinterval

Poorlyadjusted

StatusLEDbehaviorandbuzzersignalforlevelingassistant

Forinformationonthefunctionbuttonusedforlevelingthecamera,seepage24.

AXISQ1615MkIIINetworkCamera

Speciﬁcations

Pressandholdthefunctionbutton(2)formorethantwosecondstolevelthecamera.

•Whenthecameraislevel,bothLEDsaresteadygreen,andthebeepiscontinuous.

•Whenthecameraisnotlevel,theLEDsashacombinationofred,greenandorange,andthebeepoccursatslowintervals.

BothLEDsbrieyashgreentoindicatethatthelevelingisgettingbetter.

SDcardslot

NO NO

TICE TICE

TICE

•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe

SDcard.Useyourngerstoinsertandremovethecard.

•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard

fromtheproduct’swebpagebeforeremoval.

ThisproductsupportsmicroSD/microSDHC/microSDXCcards.

ForSDcardrecommendations,seeaxis.com.

microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare

trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.

Buttons

Controlbutton

Thecontrolbuttonisusedfor:

•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage17.

Functionbutton

Note

FocusassistantisonlyvalidforoptionalP-iris,DC-irisormanualirislenses.

Usethefunctionbuttontoactivatethefollowingfunctions:

Levelingassistant-Thisfunctionhelpstomakesurethecameraislevel.Tostartthelevelingassistant,pressthebuttonforabout

3seconds.Pressagaintostopthelevelingassistant.ThestatusLEDandbuzzersignalassistlevelingofthecamera,seeStatusLED

behaviorandbuzzersignalforlevelingassistantonpage23.Thecameraislevelwhenthebuzzerbeepscontinuously.

Focusassistant-Thisfunctionisusedforenablingthefocusassistant.Toenablethefocusassistant,pressandveryquicklyrelease

thebutton.Pressagaintostopthefocusassistant.Tondoutmore,seetheInstallationGuide.

Connectors

Networkconnector

RJ45EthernetconnectorwithPoweroverEthernet(PoE).

Audioconnector

•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).

AXISQ1615MkIIINetworkCamera

Speciﬁcations

•Audioout–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactive

speakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.

Audioinput

1Tip2Ring

3Sleeve

Balancedmicrophone(withorwithoutphantompower)

orline,“hot”signal

Balancedmicrophone(withorwithoutphantom

power)orline,“cold”signal

Ground

Audiooutput

1Tip2Ring

3Sleeve

Channel1,unbalancedline,monoChannel1,unbalancedline,monoGround

I/Oconnector

UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm

notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:

Digitalinput-Forconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window

contacts,andglassbreakdetectors.

Supervisedinput-Enablespossibilitytodetecttamperingonadigitalinput.

Digitaloutput-ForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®

ApplicationProgrammingInterfaceorfromtheproduct’swebpage.

6-pinterminalblock

FunctionPinNotes

Specications

DCground

0VDC

DCoutput

Canbeusedtopowerauxiliaryequipment.

Note:Thispincanonlybeusedaspowerout.

12VDC

Maxload=50mA

Digitalinput–Connecttopin1toactivate,orleaveoating

(unconnected)todeactivate.

Pin3and4canbesupervised.Tousesupervisedinput,install

end-of-lineresistors.Seeconnectiondiagramforinformationabout

howtoconnecttheresistors.

0tomax30VDC

Congurable

(InputorOutput)

3–6

Digitaloutput–Internallyconnectedtopin1(DCground)when

active,andoating(unconnected)wheninactive.Ifusedwithan

inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,

toprotectagainstvoltagetransients.

0tomax30VDC,opendrain,

100mA

Example

AXISQ1615MkIIINetworkCamera

Speciﬁcations

DCground

DCoutput12V,max50mA

I/Oconguredassupervisedinput

I/Oconguredasoutput

CongurableI/O

Powerconnector

2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither

aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.

RS485/RS422connector

Two2-pinterminalblocksforRS485/RS422serialinterfaceusedtocontrolauxiliaryequipmentsuchaspan-tiltdevices.

Theserialportcanbeconguredtosupport:

•Two-wireRS485halfduplex

•Four-wireRS485fullduplex

•Two-wireRS422simplex

•Four-wireRS422fullduplexpointtopointcommunication

AXISQ1615MkIIINetworkCamera

Speciﬁcations

FunctionPinNotes

RS485BaltRS485/422RX(B)

RS485AaltRS485/422RX(A)

RXpairforallmodes(combinedRX/TXfor2-wireRS485)

RS485/RS422TX(B)

RS485/RS422TX(A)

TXpairforRS422and4-wireRS485

Important

Themaximumcablelengthis30m(98ft).

UserManualVer.M2.6

AXISQ1615MkIIINetworkCamera

Date:July2020

PartNo.T10153024

Axis 02051-001~EOL Q1615 MK III 2MP Network Box Camera

Product's Documents

User Manual

Specifications

Axis 02051-001~EOL Questions and Answers