Hikvision DS-VP41D-C/HW3 Tower Workstation

Problem description Suggested resolutionAmber White

● If problem persists,

replace the memory

module.

2 6 System board / Chipset

Error / Clock failure / Gate

A20 failure / Super I/O

failure / Keyboard controller

connection.

● If problem persists,

replace the RTS battery.

3 2 PCI or Video card/chip failure

Replace the system board.

3 3 BIOS Recovery image not

● Flash latest BIOS version

● If problem persists,

● EC ran into power

● If problem persists,

3 6 SBIOS Flash corruption

● Flash corruption detected

● If problem persists,

3 7 Intel ME (Management

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.