Copyright
©2020
Hanwha Techwin
Co., Ltd. All rights reserved.
Trademark
Each of trademarks herein is registered. The name of this product and other trademarks mentioned in this manual are the registered trademark of their
respective company.
Restriction
Copyright of this document is reserved. Under no circumstances, this document shall be reproduced, distributed or changed, partially or wholly, without
formal authorization.
Disclaimer
Hanwha Techwin
makes the best to verify the integrity and correctness of the contents in this document, but no formal guarantee shall be
provided. Use of this document and the subsequent results shall be entirely on the user’s own responsibility.
Hanwha Techwin
reserves the
right to change the contents of this document without prior notice.
Design and specications are subject to change without prior notice.
The initial administrator ID is “admin” and the password should be set when logging in for the rst time.
Please change your password every three months to safely protect personal information and to prevent the damage of the information
theft.
Please, take note that it’s a user’s responsibility for the security and any other problems caused by mismanaging a password.
Network Camera
User Manual
English _3
●● OVERVIEW
IMPORTANT SAFETY INSTRUCTIONS
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean the contaminated area on the product surface with a soft, dry cloth or a damp cloth.
(Do not use a detergent or cosmetic products that contain alcohol, solvents or surfactants or oil constituents
as they may deform or cause damage to the product.)
7. Do not block any ventilation openings, Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades
with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide
blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult
an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and
the point where they exit from the apparatus.
11. Only use attachments/ accessories specified by the manufacturer.
12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer,
or sold with the apparatus. When a cart is used, use caution when moving the cart/
apparatus combination to avoid injury from tip-over.
13. Unplug this apparatus during lighting storms or when unused for long periods of time.
14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug is damaged, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture,
does not operate normally, or has been dropped.
15. This product is intended to be supplied by a Listed Power Supply Unit marked “Class 2” or “LPS” and rated
from
PoE(48V), 0.27A. (PNM-7002VD)
16. This Lens module has to be connected with equipment, which supplied by a power supply unit marked “Class
2” or “LPS”. (
SLA-2M2402D/SLA-2M2802D/SLA-2M3602D/SLA-2M6002D)
17. This product is intended to be supplied by isolation power.
18. If you use excessive force when installing the product, the camera may be damaged and malfunction.
If you forcibly install the product using non-compliant tools, the product may be damaged.
19. Do not install the product in a place where chemical substances or oil mist exists or may be generated. As
edible oils such as soybean oil may damage or warp the product, do not install the product in the kitchen or
near the kitchen table.
This may cause damage to the product.
20. When installing the product, be careful not to allow the surface of the product to be stained with chemical
substance.
Some chemical solvents such as cleaner or adhesives may cause serious damage to the product’s surface.
21. If you install/disassemble the product in a manner that has not been recommended, the production functions/
performance may not be guaranteed.
Install the product by referring to “Installation & connection” in the user manual.
22. Installing or using the product in water can cause serious damage to the product.
WARNING
TO REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT
TO RAIN OR MOISTURE. DO NOT INSERT ANY METALLIC OBJECT THROUGH THE
VENTILATION GRILLS OR OTHER OPENNINGS ON THE EQUIPMENT.
Apparatus shall not be exposed to dripping or splashing and that no objects filled with liquids,
such as vases, shall be placed on the apparatus.
To prevent injury, this apparatus must be securely attached to the Wall/ceiling in accordance
with the installation instructions.
CAUTION
CAUTION
RISK OF ELECTRIC SHOCK.
DO NOT OPEN
CAUTION
: TO REDUCE THE RISK OF ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR BACK).
NO USER SERVICEABLE PARTS INSIDE.
REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.
EXPLANATION OF GRAPHICAL SYMBOLS
The lightning flash with arrowhead symbol, within an equilateral triangle, is
intended to alert the user to the presence of “dangerous voltage” within the
product’s enclosure that may be of sufficient magnitude to constitute a risk of
electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to
the presence of important operating and maintenance (servicing) instructions in
the literature accompanying the product.
overview
overview
4_ overview
Class construction
An apparatus with CLASS
construction shall be connected to a MAINS socket outlet with a
protective earthing connection.
Battery
Batteries(battery pack or batteries installed) shall not be exposed to excessive heat such as
sunshine, fire or the like.
The battery cannot be replaced.
Disconnection Device
Disconnect the main plug from the apparatus, if it’s defected. And please call a repair man in
your location.
When used outside of the U.S., it may be used HAR code with fittings of an approved
agency is employed.
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ATTENTION
IL Y A RISQUE D’EXPLOSION SI LA BATTERIE EST REMPLACÉE PAR UNE BATTERIE DE
TYPE INCORRECT.
METTRE AU REBUT LES BATTERIES USAGÉES CONFORMÉMENT AUX INSTRUCTIONS.
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock do not perform any servicing other than that contained in
the operating instructions unless you are qualified to do so.
The
Test Monitor Out port terminal of the product is provided for easier installation, and is not
recommended for monitoring purposes.
Please use the input power with just one camera and other devices must not be connected.
The ITE is to be connected only to PoE networks without routing to the outside plant.
The wired LAN hub providing power over the Ethernet (PoE) in accordance with IEEE
802-3af shall be a UL Listed device with the output evaluated as a Limited Power Source
as defined in UL60950-1.
Unit is intended for installation in a Network Environment 0 as defined in IEC TR 62102.
As such, associated Ethernet wiring shall be limited to inside the building.
Please read the following recommended safety precautions carefully.
y
Do not place this apparatus on an uneven surface.
y
Do not install on a surface where it is exposed to direct sunlight, near heating equipment or
heavy cold area.
y
Do not place this apparatus near conductive material.
y
Do not attempt to service this apparatus yourself.
y
Do not place a glass of water on the product.
y
Do not install near any magnetic sources.
y
Do not block any ventilation openings.
y
Do not place heavy items on the product.
y
Please wear protective gloves when installing/removing the camera.
The high temperature of the product surface may cause a burn.
User’s Manual is a guidance book for how to use the products.
The meaning of the symbols are shown below.
y
Reference : In case of providing information for helping of product’s usages
y
Notice : If there’s any possibility to occur any damages for the goods and human caused by
not following the instruction
Please read this manual for the safety before using of goods and keep it in the safe place.
We do not guarantee the quality of third-party products (e.g. lenses, accessories) that you
separately purchase.
English _5
●● OVERVIEW
CONTENTS
OVERVIEW
3
3 Important Safety Instructions
6 Recommended PC Specifications
6 Recommended Micro SD/SDHC/SDXC
Memory Card Specifications
6 What’s Included
7 What’s Included (Lens module -optional)
8 At a Glance
9 At a Glance (Lens module)
INSTALLATION & CONNECTION
10
10 Installation
12 How to install LAN cable for different
installation locations
13 Inserting/Removing a Micro SD Memory
Card
14 Connecting with other Device
NETWORK CONNECTION AND
SETUP
15
15 Connecting the Camera Directly to Local
Area Networking
15 Connecting the Camera Directly to a DHCP
Based DSL/Cable Modem
16 Using Device Manager
16 Automatically searching camera
16 Configuring IP address
17 Manually registering camera
17 Automatically configuring IP
18 Port Range Forward (Port Mapping) Setup
19 Connecting to the Camera from a Shared
Local PC
19 Connecting to the Camera from a Remote
PC via the Internet
WEB VIEWER
20
20 Connecting to the Camera
21 Password setting
21 Login
21 Camera Web Viewer Setup
APPENDIX
22
22 Troubleshooting
overview
6_ overview
RECOMMENDED PC SPECIFICATIONS
• CPU : Intel(R) Core(TM) i7 3.4 GHz or higher
• Supported OS : Windows 7, 8.1, 10, Mac OS X 10.12, 10.13, 10.14
• Recommended Browser: Google Chrome
• Supported web browsers : MS Explore11, MS Edge, Mozilla Firefox(Window 64bit only), Apple Safari(Mac OS X only)
• VGA : PCIe 256MB GDDR3 video graphics card or higher
※
Some functions may be restricted even in supported browsers.
RECOMMENDED MICRO SD/SDHC/SDXC MEMORY CARD
SPECIFICATIONS
• Recommended capacity : 16GB to 256GB (
MLC type required)
• Recommended Manufacturers : SanDisk, Transcend
• Product Type : High endurance
• It is recommended to use a memory card of 16GB or more that conforms to the UHS-3 class (MLC type)
specification.
• The compatibility varies depending on the card manufacturers and types.
WHAT’S INCLUDED
Please check if your camera and accessories are all included in the product package.
(As for each sales country, accessories are not the same.)
Appearance Item Name Quantity Description
Camera 1
Quick Guide
(Optional)
1
Cable for the testing monitor 1
Used to test the camera connection to a portable
display device
Template 1 Product installation guide
Torx L Wrench 1 Used to remove and replace the dome cover
Tapping Screw 4 Used for installation on the wall or ceiling
Plastic Anchor 4
For fixing a screw, Inserted in a hole
(reinforced anchoring force)
English _7
●● OVERVIEW
Appearance Item Name Quantity Description
Machine Screws 4
Used for assembling the dome case when installing
the product on the pipe, wall mount, etc. or blocking a
hole.
Cable bush 2
Used to connect the LAN cable with a diameter of
Ø7~8.5.
Cap Installer 1 Used to connect the RJ45 cable.
Card-type moisture absorbent 1 Attached when installed.
WHAT’S INCLUDED (LENS MODULE -OPTIONAL)
Appearance Item Name Description Model Name
Lens module Mounted to PNM-7002VD
SLA-2M3602D
SLA-2M2402D
SLA-2M6002D
SLA-2M2802D
overview
8_ overview
Inside
Item Description
a
Camera fixing screws
Screws that fix the camera body to the mounting plate.
b
Lens module mounting
portion
This is the terminal to mount the lens module.
c
Reset Button
The button restores all camera settings to the factory default.
Press and hold for about 5 seconds to reboot the system.
J
If you reset the camera, the network settings will be adjusted so that DHCP can be
enabled. If there is no DHCP server in the network, you must run the Device Manager
program to change the basic network settings such as IP address, Subnet mask,
Gateway, etc., before you can connect to the network.
d
Test Monitor Out Port
Output port for test monitoring the video output. Use the test monitor cable to connect to a
mobile display and check the test video.
e
Micro SD Card slot
Compartment for the Micro SD card.
f
Power On/Off switch
Switch used to turn the product On/off.
J
Use it only to replace your lens module.
g
Status Indicators for Lens
Module
(normal: green,
abnormal: red)
If the lens module is attached correctly, the green LED will illuminate and then turn off after
approximately 40 seconds. (to prevent undesirable reflections)
AT A GLANCE
Appearance
Item Description
a
Dome cover
Case cover used to protect the lens and the main unit.
a
b
d
e
c
f
g
a
English _9
●● OVERVIEW
AT A GLANCE (LENS MODULE)
Appearance
Item Description
a
Lens module
This is a lens module that records video.
b
Camera connector
This is a terminal to connect with the camera.
a
b
installation & connection
10_ installation & connection
installation & connection
INSTALLATION
J
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This camera is waterproof and in compliance with the IP66 spec, but the jack connected to the external cable is not. You are
recommended to install this product below the edge of eaves to prevent the cable from being externally exposed.
Precautions before installation
Ensure you read out the following instructions before installing the camera:
• Select an installation site that can hold at least 5 times the camera’s weight.
• Stuck-in or peeled-off cables can cause damage to the product or a fire.
• For safety purposes, keep anyone else away from the installation site.
And put aside personal belongings from the site, just in case.
• If the product is installed with excessive force, it may cause damage to the camera due to malfunction.
Forcing assembly using non-compliant tools may damage the product.
• Do not remove the lens module while the power is on.
• The image can be covered up by the camera case depending on the angle.
Disassembling
Remove the
dome cover by unscrewing the four screws in a
counterclockwise direction using the supplied
Torx L Wrench.
`
Note that it is not necessary to loosen the screws completely.
Mounting lens module
1. Align and fasten the connector of the lens module with
the connector of the camera body.
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`
You are recommended to avoid touching the lens separately,
as it is shipped from the factory with the focus adjusted
during the manufacturing inspection.
2. Complete the lens mounting process.
English _11
●● INSTALLATION & CONNECTION
4. Connect a cable to the camera. Be careful not to damage the cable. It should be trimmed up.
5. If the lens module is not attached correctly,
the lens module status light will illuminate
red, as shown in the figure. If this occurs,
turn off the power switch and reattach the
lens module.
If attached normally, it will illuminate green
and then turn off after approximately 40
seconds.
6. Push it until it clicks into the
mounting clip as shown in the figure.
7. Use the camera fixing screws to fix the camera body to the
mounting plate.
Installation on a ceiling or wall
1. Use the provided template to drill holes for installation (diameter
6 mm and minimum depth 45mm) and insert the supplied plastic
anchors to the end.
2. Align the moun.ting hole of the camera with the hole where the
plastic anchor is inserted, then tighten the tapping screw.
3. Mount the camera body to the mount plate.
`
Mount it to fit the hinges as shown in the image.
installation & connection
12_ installation & connection
8. Cover the dome cover and turn the screw clockwise using
a
Torx L Wrench to secure the cover.
J
`
If you do not tighten the screws completely when fixing the cover,
it may cause waterproofing problems. (IP66)
HOW TO INSTALL LAN CABLE FOR DIFFERENT INSTALLATION LOCATIONS
Directly installing on wall/ceiling
1. Pull the LAN cable out of the hole of the
mounting plate.
Installing using pipe
1. Separate the pipe cover of the mount plate by pressing its sides.
2. Place the pipe on the mount plate.
3. Pull the LAN cable out of the hole of the mounting plate.
English _13
●● INSTALLATION & CONNECTION
Method 1. Connecting the LAN cable
1. Pull off the extruded parts of the bush to be used.
2. Route the LAN cable through the hole of the bush and connect to the LAN connector.
Method 2. Connecting the LAN cable
1. Pull off the extruded part of the bush provided.
Use the cap installer to pass through the RJ45 cable.
INSERTING/REMOVING A MICRO SD MEMORY CARD
J
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Disconnect the power cable from the camera before inserting the Micro SD card.
`
Do not forcefully insert it in the reverse direction. It might damage your Micro SD card and your product.
`
When it rains or the humidity is high, insertion or ejection of a Micro SD card is not recommended.
`
Disassembly of the product cover should be finished within 5 minutes, or there will be the risk of internal dew condensation.
Inserting a Micro SD Memory Card
1. Separate the
dome cover of the camera.
2. Insert a Micro SD card in the arrow direction shown in the figure.
installation & connection
14_ installation & connection
Removing a Micro SD Memory Card
Gently press down on the exposed end of the memory card as shown in the diagram to eject the memory
card from the slot.
J
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Before removing the Micro SD card, in <Storage>, set the device to <Off> and press the [Apply] button and turn the
camera off.
`
If you turn off the camera or remove the Micro SD card that contains data from the product, the data may be lost or damaged.
CONNECTING WITH OTHER DEVICE
J
`
The Test Monitor Out port of the product is provided for easier installation, and is not recommended for monitoring purposes.
Powering and networking
Connect the PoE terminal of the camera to the PoE device.
J
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Connect to a PoE (Power over Ethernet) enabled router’s PoE connector.
`
Use PoE (Power over Ethernet) that is compliant with the IEEE802.3af protocols.
Network Cable Specification
Item Contents Remark
Connector RJ45 (10/100BASE-T)
Ethernet 10/100BASE-T
Cable
Category 5e
Max Distance 100M DC Resistance
≤
0.125 Ω/m
PoE Support IEEE 802.3af
English _15
●● NETWORK CONNECTION AND SETUP
network connection and setup
You can set up the network settings according to your network configurations.
CONNECTING THE CAMERA DIRECTLY TO LOCAL AREA NETWORKING
Connecting to the camera from a local PC in the LAN
1. Launch an Internet browser on the local PC.
2. Enter the IP address of the camera in the address bar of the browser.
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A remote PC in an external Internet out of the LAN network may not be able to connect to the camera installed in the intranet
if the port-forwarding is not properly set or a firewall is set.
In this case, to resolve the problem, contact your network administrator.
`
By factory default, the IP address will be assigned from the DHCP server automatically.
If there is no DHCP server available, the IP address will be set to 192.168.1.100.
To change the IP address, use the Device Manager.
For further details on Device Manager use, refer to “Using Device Manager”. (Page 16)
CONNECTING THE CAMERA DIRECTLY TO A DHCP BASED DSL/CABLE
MODEM
1. Connect the user PC directly with the network camera.
2. Run the Device Manager and change the IP address of the camera so that you can use the web browser
on your desktop to connect to the Internet.
3. Use the Internet browser to connect to the web viewer.
4. Move to [Setup] page.
5. Move to [Network] – [DDNS] and configure the DDNS settings.
6. Move to [Basic] – [IP & Port], and set the IP type to [DHCP].
7. Connect the camera, which was removed from your PC, directly to the modem.
8. Restart the camera.
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For information on how to set DDNS, refer to the online help of Web Viewer.
`
For information on how to set the IP format, refer to the online help of Web Viewer.
<Local Network>
Camera
Camera
Local PC
INTERNET
External Remote PC
DDNS Server
(Data Center, KOREA)
Camera
External Remote PC
DDNS Server
(Data Center, KOREA)
DSL/Cable Modem
INTERNET
network connection and setup
16_ network connection and setup
USING DEVICE MANAGER
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Device manager program can be downloaded from <Technical Guides>-<Online Tool> menu at Hanwha Techwin website
(http://www.hanwha-security.com).
`
More instructions of Device Manager can be found at <Help> menu of the main page.
AUTOMATICALLY SEARCHING CAMERA
If a camera is connected to the same network of the PC where device manager is installed, you
can find network camera by using search function.
1. Click <Search> at the main page of device manager.
2. Check the camera from the list.
• Check MAC address at the sticker attached to the camera.
CONFIGURING IP ADDRESS
If you want to change camera network setting, <Login OK> sign must be displayed at <Status>.
Click <Authentication> at the main page to log in.
Configuring Static IP
Manually insert and configure IP address & port information.
1. Click the camera from the list that you want the change the
IP setting.
2. Click <IP Assign> at the main page of device manager.
3. Select <Assign the following IP address>.
• IP information of the camera will be displayed as previously
set.
4. Fill in IP & Port related categories.
If not using a Broadband Router
For setting <IP Address>, <Subnet Mask>, and <Gateway>, contact your network administrator.
• HTTP Port : Used to access the camera using the Internet browser, defaulted to 80.
• RTSP Port: A port that controls real-time streaming. The initial value is 554.
If using a Broadband Router
• IP Address : Enter an address falling in the IP range provided
by the Broadband Router.
ex) 192.168.1.2~254, 192.168.0.2~254,
192.168.XXX.2~254
• Subnet Mask : The <Subnet Mask> of the Broadband Router
will be the <Subnet Mask> of the camera.
• Gateway : The <Local IP Address> of the Broadband Router
will be the <Gateway> of the camera.
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The settings may differ depending on the connected Broadband Router model.
For more information, refer to the user manual of the applicable router.
`
For more information about port forwarding of the broadband router, refer to “Port Range Forward (Port Mapping) Setup”.
(Page 18)
If the Broadband Router has more than one camera connected
Configure the IP related settings and the Port related settings distinctly with each other.
ex)
Category Camera #1 Camera #2
IP related settings
IP Address
Subnet Mask
Gateway
192.168.1.100
255.255.255.0
192.168.1.1
192.168.1.101
255.255.255.0
192.168.1.1
Port related settings
HTTP Port
RTSP Port
8080
554
8081
555
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If the <HTTP Port> is set other than 80, you must provide the <Port> number in the address bar of the Internet browser
before you can access the camera.
ex) http://IP address : HTTP Port
http://192.168.1.100:8080
5. Click [Apply] Button.
6. If the success message is displayed, click [OK].
English _17
●● NETWORK CONNECTION AND SETUP
Configuring Dynamic IP
Receive IP address from DHCP
• Example of the Dynamic IP environment
- If a Broadband Router, with cameras connected, is assigned an IP address by the DHCP server
- If connecting the camera directly to modem using the DHCP protocols
- If IPs are assigned by the internal DHCP server via the LAN
1. Click the camera from the list that you want to change the IP
setting.
2. Click <IP Assign> at the main page of device manager.
3. Select <Obtain an IP address automatically (DHCP)>.
4. Click [Apply] button.
5. If the success message is displayed, click [OK].
MANUALLY REGISTERING CAMERA
If the camera cannot be found using search function, the camera can be registered remotely by
manually inserting IP information, if the camera is connected to external network.
1. Click <Add Devices> - <Manually Add Device> at the main
page of device manager.
2. Insert the range of IP address that you search.
3. Select the <Model Name> of the camera that you register,
and insert HTTP port, ID, and password.
4. Click [Register] button.
5. Check if camera is registered.
• Check MAC address at the sticker attached to the camera.
AUTOMATICALLY CONFIGURING IP
1. Click the camera from the list that you want to automatically
configure the IP.
2. Click < + > at the main page of device manager.
• Equipment Setting menu appears.
3. At the menu, click <Auto IP Configure>.
4. Click [Close] button.
PNM-7002VD
network connection and setup
18_ network connection and setup
PORT RANGE FORWARD (PORT MAPPING) SETUP
If you have installed a Broadband Router with a camera connected, you must set the port range forwarding on the
Broadband Router so that a remote PC can access the camera in it.
Manual Port Range Forwarding
1. From the Setup menu of the Broadband Router, select
<Applications & Gaming> - <Port Range Forward>.
For setting the port range forward for a third-party Broadband
Router, refer to the user guide of that Broadband Router.
2. Select <TCP> and <UDP Port> for each connected camera
to the Broadband Router.
The number of each port to be configured to the IP router
should be set according to the port number designated
in <Setup> - <Basic> - <IP & Port> on the camera web
viewer.
3. When done, click [Save Settings].
Your settings will be saved.
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Port forwarding setting is an example of setting CISCO IP router.
`
The settings may differ depending on the connected Broadband Router model.
For more information, refer to the user manual of the applicable router.
Setting up Port Range Forward for several network cameras
• You can set a rule of Port Forwarding on the Broadband Router device through its configuration web page.
• A user can change each port using the camera setting screen.
When Camera1 and Camera2 are connected to a router :
User
Internet
Broadband Router
Start End Protocol IP Address
3000 3000 TCP/UDP 192.168.1.100
3001 3001 TCP/UDP 192.168.1.101
8080 8080 TCP/UDP 192.168.1.100
8081 8081 TCP/UDP 192.168.1.101
Camera1 (192.168.1.100)
HTTP port 8080
RTSP port 3000
Camera2 (192.168.1.101)
HTTP port 8081
RTSP port 3001
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Port forwarding can be done without additional router setup if the router supports the UPnP (Universal Plug and Play) function.
After connecting the network camera, select the checkbox from the menu <Quick connect> in <Wisenet DDNS> in
“Settings -> Network -> DDNS”.
English _19
●● NETWORK CONNECTION AND SETUP
CONNECTING TO THE CAMERA FROM A SHARED LOCAL PC
1. Run device manager.
It will scan for connected cameras and display them as a list.
2. Double-click a camera to access.
The Internet browser starts and connects to the camera.
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Access to the camera can also be gained by typing the camera’s IP address in the address bar of the Internet browser.
CONNECTING TO THE CAMERA FROM A REMOTE PC VIA THE
INTERNET
On a remote computer that is not in the Broadband Router’s network cluster is not allowed, users can access
cameras within a Broadband Router’s network by using the camera’s DDNS URL.
1. Before you can access a camera in the Broadband Router network, you should have set the port range
forward for the Broadband Router.
2. From the remote PC, launch the Internet browser and type the DDNS URL address of the camera, or the
IP address of the Broadband Router in the address bar.
ex) http://ddns.hanwha-security.com/ID
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To use Wisenet DDNS, sign up at the Wisenet DDNS homepage (http://ddns.hanwha-security.com) and register the product
at [My DDNS]>[Register Product].
web viewer
20_ web viewer
web viewer
CONNECTING TO THE CAMERA
Normally, you would
1. Launch the Internet browser.
2. Type the IP address of the camera in the address bar.
ex)
•
IP address (IPv4) : 192.168.1.100
http://192.168.1.100
- the Login dialog should appear.
•
IP address (IPv6) : 2001:230:abcd: ffff:0000:0000:ffff:1111
http://[2001:230:abcd:ffff:0000:0000:ffff:1111] - the Login
dialog should appear.
If the HTTP port is other than 80
1. Launch the Internet browser.
2. Type the IP address and HTTP port number of the camera in the address bar.
ex) IP address : 192.168.1.100:HTTP Port number(8080)
http://192.168.1.100:8080 - the Login dialog should appear.
Using URL
1. Launch the Internet browser.
2. Type the DDNS URL of the camera in the address bar.
ex) URL address : http://ddns.hanwha-security.com/ID
- the Login dialog should appear.
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Network connection is disabled in the LAN only environment.
Connecting via UPnP
1. Run the client or operating system in support of the UPnP protocol.
2. Click the camera name for search.
In the Windows operating system, click the camera name searched from the network menu.
- The login window is displayed.
Connecting via Bonjour
1. Run the client or operating system in support of the Bonjour protocol.
2. Click the camera name for search.
In the Mac operating system, click the camera name searched from the Bonjour tab of Safari.
- The login window is displayed.
To check the DDNS address
If the camera is connected directly to a DHCP-based cable modem or DSL modem, the IP address will
change each time it tries to connect to the ISP (the company you subscribed to).
If this is the case, you will not be informed of the IP address changed by DDNS.
Once you register a dynamic IP-based device with the DDNS server, you can easily check the changed IP
when you try to access the device.
To register your device to the <DDNS> server, visit http://ddns.hanwha-security.com and register your device
first, and then set the Web Viewer’s <Network> - <DDNS> to <Wisenet DDNS>, as well as providing
<Product ID> that had been used for DDNS registration.
English _21
●● WEB VIEWER
PASSWORD SETTING
When you access the product for the first time, you must register the
login password.
J
`
For a new password with 8 to 9 digits, you must use at least 3 of
the following: uppercase/lowercase letters, numbers and special
characters. For a password with 10 to 15 digits, you must use at
least 2 types of those mentioned.
-
Special characters that are allowed. : ~`!@#$%^*()_-+=|{}[].?/
`
For higher security, you are not recommended to repeat the same
characters or consecutive keyboard inputs for your passwords.
`
If you lost your password, you can press the [RESET] button to initialize the product. So, don’t lose your password by using a
memo pad or memorizing it.
LOGIN
Whenever you access the camera, the login window appears.
Enter the User ID and password to access the camera.
1. Enter “admin” in the <User name> input box.
The administrator ID, “admin”, is fixed and can not be
changed.
2. Enter the password in the <Password> input field.
3. Click [
Sign in].
If you have logged in successfully, you will the Live Viewer
screen.
J
`
When you access the camera web viewer, pay special attention to the
security by checking whether the image data is encrypted.
M
`
You will experience the best video quality if the screen size is 100%. Reducing the ratio may cut the image on the borders.
CAMERA WEB VIEWER SETUP
1. Click the [
Setup (
)
] icon.
2. The Settings window appears.
3. You can configure settings for the camera’s basic information, video, audio, network, event, analysis, and
system over the network.
4. Click <
Help (
)
> to view detailed descriptions of each function.
22_ appendix
appendix
PROBLEM SOLUTION
<MD / VA> of <Event> is set to
<Enable>, but no notification e-mail
reaches me even when an analysis
event had occurred.
y
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <MD / VA> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
Can I define event rules even when I
don’t use <MD / VA>?
y
Yes, it can be. You can set rules for events despite of the intelligent video analysis setting.
Cannot record into the
Micro SD card.
y
Check if the Micro SD card is defective.
Micro SD card is inserted but the
camera does not operate properly.
y
Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that
is formatted by other devices is not guaranteed with this camera unit
y
Format the Micro SD card again in <Setup>
<Event>
<Storage> menu.
TROUBLESHOOTING
PROBLEM SOLUTION
No video is displayed when accessing
the plug-in free webviewer on Safari
via HTTPS.
y
On the authentication popup window prompted when initially accessing https, click "View
Authentication Certificate" and select the "Always trust when connecting to the designated
webviewer IP" check box.
y
If the webviewer continues failing to display a video after you select "Next" on the message
window below, press the command key + Q to exit the Safari browser, access again and
follow the procedures stated above.
I can’t access the camera from a web
browser.
y
Check to make sure that the camera’s Network settings are appropriate.
y
Check to make sure that all network cables have been connected properly.
y
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
without any problem.
y
If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
Viewer got disconnected during
monitoring.
y
Connected Viewers become disconnected upon any change to camera or network
configurations.
y
Check all network connections.
The camera connected to the network
is not detected in the Device Manager
program.
y
Turn off the firewall settings on your PC and then search the camera again.
Images overlap.
y
Check whether two or more cameras are set to a single multicast address instead of different
addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
y
If the transmission method is set to multicast, check whether there is a router that supports
multicast in the LAN the camera is connected to.
y
Check whether the lens module is operating normally.
Correct disposal of batteries in this product
(Applicable in the European Union and other European countries with separate battery return systems.)
This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other
household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains
mercury, cadmium or lead above the reference levels in EC Directive 2006/66. If batteries are not properly disposed of, these
substances can cause harm to human health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them
through your local, free battery return system.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g.
charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate
these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material
resources.
Household users should contact either the retailer where they purchased this product, or their local government
office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract. This
product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Hanwha Techwin cares for the environment at all product manufacturing stages, and is taking measures to provide
customers with more environmentally friendly products.
The Eco mark represents Hanwha Techwin's devotion to creating environmentally friendly products, and indicates
that the product satisfies the EU RoHS Directive.
Any changes or modifications in construction of this device which are not expressly approved by the
party responsible for compliance could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
