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![](https://files.manualsfile.com/77549823-b11b263201/bg6b.png)
107
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• If you installed the Epson ScanSmart software, pressing the start button on your scanner starts
Epson ScanSmart instead, over a USB or wireless (ES-500W II) connection. For instructions on
scanning with Epson ScanSmart, see the help information in Epson ScanSmart or click here to access
the Epson ScanSmart User's Guide.
• Check the USB cable connection between the computer and scanner.
• Check that the correct scanner is selected using the Epson Scan 2 Utility.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• When using a wireless connection, start Epson Scan 2 on your computer before scanning from the
product (ES-500W II).
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Related topics
Selecting Epson ScanSmart Settings
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure the scanning software is installed.
• Use the USB cable that came with the scanner.
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