09/26/2022 TRUE 42/48 INSTALL MANUALTEC_TM_170 REV. A
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
THE TRUE 42 / 48
INSTALL GUIDE AND USER'S MANUAL
"C" REVISION
848062
848062
TEC_TM_170 REV. A09/26/2022TRUE RESIDENTIAL
®
INSTALLATION CHECKLIST
To ensure no part of the installation process has been overlooked, complete the checklist below.
☐ Have all packaging materials been removed?
☐ Are the anti-tip brackets securely installed and properly engaging the unit?
☐ Has the unit been properly leveled? Do all leveling legs touch the floor?
☐ Is the kickplate installed?
☐ Is the doorstop being installed (if needed)?
☐ Does the customer understand the unit’s operation?
☐ Has the customer been given the key and literature package?
☐ Have all stainless steel surfaces been inspected for imperfections?*
☐ Is the unit operating correctly? If not, is the unit plugged in? Is the control turned on?
* To be completed by either an installer with the customer or an authorized True dealer upon
completion of installation. Stainless steel doors, handles, and shelves are covered by a
limited 30-day warranty for cosmetic defects.
THANK YOU
FOR YOUR PURCHASE
TEC_TM_170 REV. A 09/26/2022 Page 3 of 60TRUE 42/48 INSTALL MANUAL
CONTENTS
SAFETY INFORMATION & OWNERSHIP
REFRIGERANT SAFETY & WARNING
INFORMATION 6
BASIC SAFETY & WARNING PRECAUTIONS 6
CABINET DISPOSAL WARNING 7
OWNERSHIP 8
NOTICE TO CUSTOMER 8
REGISTER YOUR PRODUCT 8
SERIAL LABEL LOCATION 8
CONTACT INFORMATION 8
PRIOR TO INSTALLATION
SITE PREPARATION 10
ANTI-SWEAT FOAM END PANELS 13
ELECTRICAL SAFETY 14
ICEMAKER REQUIREMENTS 16
INSTALLATION PLAN VIEWS
PLAN VIEWS 20
INSTALLATION
UNCRATING 26
ANTI-TIP BRACKET INSTALLATION 29
LEVELING THE UNIT 31
KICKPLATE INSTALLATION 32
JOINING KIT INSTALLATION 33
CABINET SETUP
SHELVING, DOOR BINS & DRAWERS 38
REFIRGERATOR STORAGE 38
FREEZER STORAGE 41
ICEMAKER 42
REFRIGERATOR / FREEZER OPERATION
BASIC ELECTRONIC CONTROL OPERATIONS 44
TEMPERATURE ADJUSTMENT 45
(ZONE NAVIGATION)
MODE NAVIGATION 46
ACCENT LIGHTING SYSTEM 47
ALARM NAVIGATION 48
(DOOR AJAR ALARM FEATURE ON/OFF)
NOTIFICATION ALERTS 49
SHOWROOM MODE 50
ICE MENU NAVIGATION 51
MAINTENANCE, CARE & CLEANING
DOOR REMOVAL 53
DOOR HANDLE TIGHTENING 53
CONDENSER COIL CLEANING 54
CONDENSATION 54
WATER FILTER REPLACEMENT 55
STAINLESS STEEL EQUIPMENT
CARE & CLEANING 56
SERIAL LABEL LOCATION 58
CONTACT US 58
NOTE: AS WE STRIVE FOR CONTINUOUS IMPROVEMENTS, FEATURES AND SPECIFICATIONS
ARE SUBJECT TO CHANGE WITHOUT NOTICE.
NOTE: YOUR APPLICANCE MAY NOT EXACTLY MATCH THE FIGURES SHOWN IN THIS MANUAL.
TEC_TM_170 REV. A09/26/2022Page 4 of 60 TRUE RESIDENTIAL
®
P#848062
THE TRUE 42 / 48
TR-42SBS-SS-C
STAINLESS SOLID DOOR
TR-48SBS-SG-SS-C
STAINLESS SOLID DOOR
LUXURY REFRIGERATION WITH COMMERCIAL DNA.
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 5 of 60TRUE 42/48 INSTALL MANUAL
SAFETY INFORMATION & OWNERSHIP
REFRIGERANT SAFETY & WARNING INFORMATION
BASIC SAFETY & WARNING PRECAUTIONS
CABINET DISPOSAL WARNING
OWNERSHIP
NOTICE TO CUSTOMER
REGISTER YOUR PRODUCT
SERIAL LABEL LOCATION
CONTACT INFORMATION
TEC_TM_170 REV. A09/26/2022 P# 848062Page 6 of 60 TRUE RESIDENTIAL
®
SAFETY INFORMATION & OWNERSHIP
BASIC SAFETY & WARNING
PRECAUTIONS
• Take care during operation, maintenance or repairs
to avoid cuts or pinching from any part/component
of the cabinet.
• Units may pose a tipping hazard while uncrating,
during installation, or when moving the unit.
• Ensure the unit is properly installed and located in
accordance with the Installation Instructions before
use.
• This appliance is not to be used, cleaned or
maintained by persons (including children) with
reduced physical, sensory or mental capabilities or
lack of experience and knowledge, unless they have
been given supervision or instruction.
• DO NOT allow children to play with the appliance
or climb, stand, or hang on the unit’s shelves to
prevent damage to the refrigerator and personal
injury.
• DO NOT touch the cold surfaces in the freezer
compartment when hands are damp or wet. Skin
may stick to these extremely cold surfaces.
• Unplug the refrigerator before cleaning and making
repairs.
• Setting temperature controls to the 0 position or
powering off an electronic control may not remove
power from all components (e.g., light circuits,
perimeter heaters, and evaporator fans).
• DO NOT store or use gasoline, or other flammable
vapors and liquids, in the vicinity of this or any
other appliance.
WARNING! Use this appliance for its
intended purpose as described in this
Installation Manual.
REFRIGERANT SAFETY & WARNING
INFORMATION
See the serial label inside the cabinet for the units
refrigeration type. For Hydrocarbon Refrigeration
(R290 only), see below:
DANGER! Risk of fire or explosion.
Flammable refrigerant used. DO NOT
use mechanical devices to defrost
refrigerator. DO NOT puncture refrigerant
tubing; follow handling instructions
carefully. To be repaired only by trained
service personnel.
DANGER! Risk of fire or explosion
(flammable refrigerant used), consult
repair manual/owner’s guide before
attempting to service this product. All
safety precautions must be followed.
Dispose of properly in accordance with
local and federal regulations. Follow all
safety precautions.
CAUTION! Keep all ventilation openings
clear of obstruction in the appliance
enclosure or in the structure housing the
appliance.
TEC_TM_170 REV. A 09/26/2022 Page 7 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLESAFETY INFORMATION & OWNERSHIP
CABINET DISPOSAL WARNING
DANGER! RISK OF
CHILD ENTRAPMENT
PROPER DISPOSAL OF THE CABINET
Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous, even if they will sit for "just a few days." If
you are getting rid of your old refrigerator, please follow
the instructions below to help prevent accidents.
Before throwing away your old refrigerator or freezer:
• Take off the doors.
• Leave the shelves in place so that children may not
easily climb inside.
DANGER! Risk of fire or explosion.
Flammable insulation and/or refrigerant
used. Dispose of all in accordance with
local and federal regulations. Follow all
safety precautions.
• DO NOT store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Keep fingers out of the "pinch point" areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.
• DO NOT use electrical appliances inside the food
storage compartments of the units unless the
appliances are of the type recommended by the
manufacturer.
NOTE: ALL SERVICING MUST BE PERFORMED BY A
QUALIFIED TECHNICIAN.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 8 of 60 TRUE RESIDENTIAL
®
SAFETY INFORMATION & OWNERSHIP
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit,
carefully inspect it for freight damage. IF DAMAGE IS
DISCOVERED, DO NOT INSTALL OR PUT IN SERVICE. NOTIFY
TRUE CUSTOMER SERVICE, AND IMMEDIATELY FILE A CLAIM
WITH THE DELIVERY FREIGHT CARRIER.
Notify True customer service and immediately file a
claim with the delivery freight carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical
Service at 844-746-9423 or TrueResidentialService@
TrueMfg.com. Please have your model and serial
number available.
NOTICE TO CUSTOMER
Loss or spoilage of products in your refrigerator/
freezer is
not covered by warranty. In addition to
following recommended installation procedures, run
the refrigerator/freezer for 24 hours prior to usage to
verify its proper operation.
REGISTER YOUR PRODUCT
To qualify for TRUE’s extended
7–12 year parts-only sealed system
warranty, you must register your
product* within 12 months of the
unit’s installation date. To register
your unit, complete and submit the
form at https://www.true-residential.
com/product-registration. For warranty details, please
see page 59.
SERIAL LABEL LOCATION
The serial label is located on the left wall near the
freezer wire basket or the refrigerator upper drawer.
See fig. 1.
This label contains important information such as
your model name and serial number. Please have this
information on hand when contacting True so we can
better assist you with your service- or parts-related
inquiries.
FIG. 1.
Serial label location.
CONTACT INFORMATION
WARRANTY DEPARTMENT
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
* Please note that ice machines do not qualify for this extended
warranty.
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 9 of 60TRUE 42/48 INSTALL MANUAL
PRIOR TO INSTALLATION
SITE PREPARATION
ANTI-SWEAT FOAM END PANELS
ELECTRICAL SAFETY
POWER CORD
ICEMAKER REQUIREMENTS
TEC_TM_170 REV. A09/26/2022 P# 848062Page 10 of 60 TRUE RESIDENTIAL
®
PRIOR TO INSTALLATION
26
" (660 mm) MINIMUM
FLUSH INSTALL
TR-42/48 – TOP VIEW FLUSH INSTALL
24
" (609 mm) MINIMUM
PROUD INSTALL
TR-42/48 – TOP VIEW PROUD INSTALL
Dimensions may vary by ± 1/8" (3.2 mm)
TR
-42/48
FRONT VIEW
ROUGH OPENING & ELECTRIC AREA
ROUGH OPENINGS & PLAN VIEWS
NOTE: DUE TO THE WEIGHT OF THIS UNIT,
TRUE RECOMMENDS CONSULTING A FLOORING
EXPERT PRIOR TO INSTALLATION. THE
FLOORING BENEATH THE UNIT SHOULD BE
RATED TO SUPPORT ≥150 LBS/FT
2
( 732.36
KG/M
2
)
NOTE: IT IS NOT RECOMMENDED TO INSTALL
UNITS SIDE BY SIDE WITH HINGES TOUCHING
EACH OTHER. IF YOU PLAN TO INSTALL
UNITS HINGE TO HINGE, CALL TECH SUPPORT
AT 844-746-9423 FOR INSTALLATION
INSTRUCTIONS.
Flush installation: The front face of the unit is flush
with the surrounding cabinets
Proud (standard) Installation: The front face of the
unit extends beyond the surrounding cabinets
TR-42 Rough Opening Dimensions
Flush Install Proud Install
Width
42-1/4"
(1047mm)
41-3/4"
(1060 mm)
Depth
26"
(660 mm)
24"
(609 mm)
Height
84-1/4"
(2139 mm)
84"
(2,134 mm)
Weight
720 Lb
(327 Kg)
720 Lb
(327 Kg)
Cord Length
96"
(2438 mm)
96"
(2438 mm)
TR-48 Rough Opening Dimensions
Flush Install Proud Install
Width
48-1/4"
(1225 mm)
47-3/4"
(1212 mm)
Depth
26"
(660 mm)
24"
(609 mm)
Height
84 -1/4"
(2,139.95 mm)
84"
(2,133 mm)
Weight
820 Lb
(372 Kg)
820 Lb
(372 Kg)
Cord Length
96"
(2438 mm)
96"
(2438 mm)
84 1/4"
2140mm
FLUSH
INSTALL
42 1/4"
1073mm
FLUSH INSTALL
41 3/4"
1060mm
STANDARD INSTALL
77"
1956mm
8"
203mm
2"
51mm
84"
2134mm
STANDARD
INSTALL
1 1/2"
38mm
2 1/2"
64mm
6"
152mm
TYP
ELECTRICAL LOCATED
IN THIS AREA
25 25/32"
655mm
FLUSH INSTALL
23 25/32"
604mm
STANDARD INSTALL
WATER AREA
PROUD INSTALL
TR-42 – 41 3/4"
(1060 mm)
TR-48 – 47 3/4"
(1212 mm)
FLUSH INSTALL
TR-42 – 42 1/4"
(1047 mm)
TR-48 – 48 1/4"
(1225 mm)
TEC_TM_170 REV. A 09/26/2022 Page 11 of 60TRUE 42/48 INSTALL MANUAL
PRIOR TO INSTALLATION
2
-3/16
" (55.56 mm)
4-3/16
" (101 mm)
TR-42/48
TR 42/48 – TOP VIEW FLUSH INSTALL
TR 42/48 – TOP VIEW PROUD INSTALL
Dimensions may vary by ± 1/8" (3.2 mm)
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A09/26/2022 P# 848062Page 12 of 60 TRUE RESIDENTIAL
®
PRIOR TO INSTALLATION
ANTI-SWEAT FOAM END PANELS
When installing two or more True units side-by-side, be
sure to leave at least a 5/8” (15.88 mm) gap between
the cabinets, or install foam pads between the
cabinets and on any side without this gap, to prevent
moisture from developing on applications.
If installing anti-sweat foam end panels, True
recommends applying a panel to each of the
units being joined together. To order foam pads,
contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
TEC_TM_170 REV. A 09/26/2022 Page 13 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLEPRIOR TO INSTALLATION
• NEVER USE AN ADAPTER PLUG!
An adapter plug alters the original
equipment manufacturer (OEM)
plug configuration when connecting
it to a power source. True will not warranty any
refrigerator/freezer that has been connected to an
adapter plug.
• NEVER USE AN EXTENSION CORD! An
extension cord is any component that
adds length to the OEM power cord
when connecting it to a power source.
True will not warranty any refrigerator/
freezer that has been connected to an extension
cord.
• Before your new unit is connected to a power
supply, check the incoming voltage. If the recorded
voltage is less than the rated voltage for operation
(+/-5%) and amp rating, correct immediately. Refer
to the serial label for this voltage requirement.
• NEVER unplug your refrigerator/freezer by pulling
on the power cord. Always grip the plug firmly and
pull straight from the outlet.
• When moving the refrigerator/freezer for any reason,
take care to no roll over or damage the power cord.
• Immediately repair or replace all power cords
that have become frayed or otherwise damaged.
DO NOT use a power cord that shows cracks or
abrasion damage along its length or at either end.
• If the supply power cord is damaged, replace it
with OEM components. To avoid hazard, this should
be done by a licensed service provider or similarly
qualified person.
ELECTRICAL SAFETY
Power Supply: 115VAC, 60hz
Circuit Breaker: 15 Amp
Receptacle: 3-Prong Grounding-Type
• For all built-in models, the electrical supply should
be located within the indicated shaded area shown
in the figure below.
• Be sure to follow the National Electrical Code, as
well as local codes and ordinances, when installing
the receptacle.
• A ground fault circuit interrupter (GFCI) is not
recommended and may cause interruption of
operation.
• The power cord from this appliance is equipped
with a grounding plug which minimizes the
possibility of electric shock hazard.
• The wall outlet and circuit should be checked by a
licensed electrician to be sure the outlet is wired
with the correct polarity and properly grounded.
• If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with a properly grounded wall outlet.
• DO NOT, under any circumstances, cut or remove
the ground prong from the power cord. For personal
safety, this appliance must be properly grounded.
• The refrigerator/freezer should always be plugged
into a dedicated electrical circuit. This provides
the best performance and prevents building wiring
circuits from overloaded, which could cause a fire
hazard from overheated wires.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 14 of 60 TRUE RESIDENTIAL
®
SITE PREPARATION
POWER CORD
INSTALLATION
Fully seat the power cord into the cabinet receptacle
until it locks in position. See fig. 1.
REMOVAL
Depress the red button. See fig. 2.
FIG. 1.
Fully insert the power
cord into the receptacle.
FIG. 2.
Push the red button to
remove the plug.
TR-42/48
FRONT VIEW ROUGH OPENING & ELECTRICAL AREA
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
84 1/4"
2140mm
FLUSH
INSTALL
42 1/4"
1073mm
FLUSH INSTALL
41 3/4"
1060mm
STANDARD INSTALL
77"
1956mm
8"
203mm
2"
51mm
84"
2134mm
STANDARD
INSTALL
1 1/2"
38mm
2 1/2"
64mm
6"
152mm
TYP
ELECTRICAL LOCATED
IN THIS AREA
25 25/32"
655mm
FLUSH INSTALL
23 25/32"
604mm
STANDARD INSTALL
WATER AREA
PROUD INSTALL
TR-42 – 41 3/4"
(1060 mm)
TR-48 – 47 3/4"
(1212 mm)
FLUSH INSTALL
TR-42 – 42 1/4"
(1047 mm)
TR-48 – 48 1/4"
(1225 mm)
TEC_TM_170 REV. A 09/26/2022 Page 15 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLEINSTALLATION
FIG. 1.
Water line connection. Fitting included, PEX not included
Plumbing Requirements
Water Supply
1/4" PEX tubing (1/4" O.D. lines
and fittings not included
NOTE: Copper line is not
recommended
Flow Rate 0.5 gpm / 1.89 lpm
Operating Pressure 30-100 psi (207-689 kPa)
Incoming Water Temperature 33-100°F (0.6-38°C)
NOTE: DIMENSIONS MAY VARY BY ± 1/8” (3.175 mm)
ICEMAKER REQUIREMENTS
WATER SUPPLY REQUIREMENTS
Units with ice-makers come with 20” (508 mm) of
polyethylene tubing with a 1/4” O.D. push connector
for customer attachment.
Before installing your unit, prepare the water supply
line. Please see plumbing requirements in the
plumbing requirements table.
• Purge the water line prior to final connection to the
unit. This removes any debris present in the line.
• Only connect to a potable water supply!
• Do not connect to a hot water supply!
• Install the water filter before turning on the
water supply to the icemaker. See “Water Filter
Installation” (page 16).
• A copper line is not recommended for this
application.
• Check all water line fittings for leaks.
• Tape the supply line to the floor before moving the
unit into its final installation location.
• In the water connection area (see the rough opening
illustration), tape the water line to the floor.
84 1/4"
2140mm
FLUSH
INSTALL
42 1/4"
1073mm
FLUSH INSTALL
41 3/4"
1060mm
STANDARD INSTALL
77"
1956mm
8"
203mm
2"
51mm
84"
2134mm
STANDARD
INSTALL
1 1/2"
38mm
2 1/2"
64mm
6"
152mm
TYP
ELECTRICAL LOCATED
IN THIS AREA
25 25/32"
655mm
FLUSH INSTALL
23 25/32"
604mm
STANDARD INSTALL
WATER AREA
PROUD INSTALL
TR-42 – 41 3/4"
(1060 mm)
TR-48 – 47 3/4"
(1212 mm)
FLUSH INSTALL
TR-42 – 42 1/4"
(1047 mm)
TR-48 – 48 1/4"
(1225 mm)
TEC_TM_170 REV. A09/26/2022 P# 848062Page 16 of 60 TRUE RESIDENTIAL
®
INSTALLATION
WATER FILTER INSTALLATION &
PERFORMANCE DATA
The water filter filters sediment and removes
unpleasant taste and odor. Install the provided water
filter before using the icemaker. The unit will not make
ice until the water filter is installed.
PROCEDURE
1. Remove the kickplate. See fig. 1.
2. Insert the provided water filter (see fig. 2) and
rotate the filter clockwise. (See figs. 3 and 4).
3. Reinstall the kickplate.
WATER FILTER PERFORMANCE DATA
• This system has been tested according to NSF/ANSI
Standard 42, 53, 372, 401, P473 and CSA B483.1
for reduction of the substances listed below. The
concentration of the indicated substances in water
entering the system was reduced to a concentration
less than or equal to the permissible limit for
water leaving the system, as specified in NSF/
ANSI Standards 42, 53, 372, 401, P473 and CSA
B483.1.
• Systems certified for cyst reduction may be used
on disinfected waters that may contain filterable
cysts. The system conforms to NSF/ANSI 42, 53,
372, 401,P473 and CSA B483.1 for the specific
performance claims as verified and substantiated
by test data. Conforms to NSF/ANSI 53 for VOC
reduction. See below for individual contaminants
and reduction performance.
NOTE: TESTING WAS PERFORMED UNDER
STANDARD LABORATORY CONDITIONS,
ACTUAL PERFORMANCE MAY VARY.
FIG. 4.
Installed water filter.
FIG. 3.
Insert the water filter and rotate it clockwise.
FIG. 2.
Locate the provided water filter shipped in the ice bucket.
FIG. 1.
Pull the kickplate from the cabinet.
TEC_TM_170 REV. A 09/26/2022 Page 17 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION
Filter Specifications
CHLORINE >97% 2.0 mg/L 1.0 mg/L
ALACHLOR* >98% 0.050 0.001
Asbestos 99.98% 189 MFL 99%
ATRAZINE* >97% 0.100 0.003
BENZENE* >99% 0.081 0.001
BISPHENOL 99.1% 2.058 mg/L <0.300ng/L
BROMODICHLOROMETHANE (TTHM)* >99.8% 0.300 0.015
BROMOFORM (TTHM)* >99.8% 0.300 0.015
CARBOFURAN (Furadan)* >99% 0.19 0.001
Carbon Tetrachloride >95% 0.014 0.005
CHLORDANE >99.5% 0.04 +/-10% 0.002
CHLOROBENZENE (Monochlorobenzene)* >99% 0.077 0.001
CHLOROPICRIN* 99% 0.015 0.0002
CHLOROFORM (TTHM)* (surrogate chemical) >99.8% 0.300 0.015
2, 4-D* 98% 0.110 0.0017
CYST
(Giardi; Cryptosporidium; Entamoeba; Toxoplasma)
>99.95%
MINIMUM 50,000/L
Cryptosporidium (see CYST)
>99.95% MINIMUM 50,000/L
DBCP (see Dibromochloropropane)* >99% 0.052 0.00002
1,2-DCA (see 1,2-DICHLOROETHANE)* 95% 0.088 0.0048
1,1-DCE (see 1,1-DICHLOROETHYLENE)* >99% 0.083 0.001
DIBROMOCHLOROMETHANE
(TTHM; Chlorodibromomethane)*
>99.8% 0.300 0.015
DIBROMOCHLOROPROPANE (DBCP)* >99% 0.052 0.00002
o-DICHLOROBENZENE (1,2 Dichlorobenzene)* >99% 0.080 0.001
p-DICHLOROBENZENE (para-Dichlorobenzene) >98% 0.040 0.001
1,2-DICHLOROETHANE (1,2-DCA)* 95% 0.088 0.0048
1,1-DICHLOROETHYLENE (1,1-DCE)* >99% 0.083 0.001
CIS-1,2-DICHLOROETHYLENE* >99% 0.170 0.0005
TRANS-1,2- DICHLOROETHYLENE* >99% 0.086 0.001
1,2-DICHLOROPROPANE (Propylene Dichloride)* >99% 0.080 0.001
CIS-1,3- DICHLOROPROPYLENE* >99% 0.079 0.001
DINOSEB* 99% 0.170 0.0002
EDB (see ETHYLENE DIBROMIDE)* >99% 0.044 0.00002
ENDRIN 99% 0.053 0.00059
Entamoeba (see CYSTS) 99.95%
MINIMUM 50,000/L
ESTRONE 96.9% 0.1388 mg/L <0.020 mg/L
ETHYLBENZENE* >99% 0.088 0.001
ETHYLENE DIBROMIDE (EDB)* >99% 0.044 0.00002
Furadan (see CARBOFURAN)* >99% 0.19 0.001
Giardia Lamblia (see CYST) >99.95%
MINIMUM 50,000/L
HALOACETONITRILES (HAN)*
BROMOCHLOROACETONITRILE 98% 0.022 0.0005
DIBROMOACETONITRILE 98% 0.024 0.0006
HALOACETONITRILES (HAN)*
DICHLOROACETONITRILE 98% 0.0096 0.0002
TRICHLOROACETONITRILE 98% 0.015 0.0003
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
99.95% REDUCTION
REQUIREMENT
HALOKETONES (HK):*
1,1-DICHLORO-2-PROPANONE 99% 0.0072 0.0001
1,1,1-TRICHLORO-2-PROPANONE 96% 0.0082 0.0003
HEPTACHLOR* >99% 0.25 0.00001
HEPTACHLOR EPOXIDE* 98% 0.0107 0.0002
HEXACHLOROBUTADIENE (Perchlorobutadiene)* >98% 0.044 0.001
HEXACHLOROCYCLOPENTADIENE* >99% 0.060 0.000002
IBUPROFEN 96.7% 0.432 mg/L <0.060 mg/L
LEAD (pH 6.5) >99.3% 0.15 +/- 10% 0.010
LEAD (pH 8.5) >99.3% 0.15 +/- 10% 0.010
LINDANE* >99% 0.055 0.00001
METHOXYCHLOR* >99% 0.050 0.0001
Methylbenzene (see TOLUENE)* >99% 0.078 0.001
Mercury (pH 6.5) 74.9% 0.0059 0.002
Mercury (pH 8.5) 97.8% 0.0061 0.002
Monochlorobenzene (see CHLOROBENZENE)* >99% 0.077 0.001
NAPROXEN 95.3% 0.130 mg/L <0.020 mg/L
NONYLPHENOL 97.1% 2.058 mg/L <0.200 mg/L
POLYCHLORINATED BIPHENYLS
(PCBs, Aroclor 1260)
>99.9% 0.01 +/- 10% 0.0005
PCE (see Tetrachloroethylene) >96% 0.014 0.005
PENTACHLOROPHENOL* >99% 0.096 0.001
Perchlorobutadiene
(see HEXACHLOROBUTADIENE)*
>98% 0.044 0.001
PFOA 98.0% 0.0005 mg/L <0.00007 mg/L
PFOS 98.0% 0.001 mg/L <0.00007 mg/L
Phenytoin 94.7% 0.2173 mg/L <.030 mg/L
Propylene Dichloride
(see 1,2 -DICHLOROPROPANE)*
>99% 0.080 0.001
SIMAZINE* >97% 0.120 0.004
STYRENE (Vinylbenzene)* >99% 0.150 0.0005
1,1,1-TCA (see 1,1,1 - TRICHLOROETHANE)* 95% 0.084 0.0046
1,2,4-Trichlorobenze >99% 0.215 0.07
TCE (see TRICHLOROETHYLENE)* >99% 0.180 0.0010
1,1,2,2- TETRACHLOROETHANE* >99% 0.081 0.001
TETRACHLOROETHYLENE* >99% 0.081 0.001
TOLUENE (Methylbenzene)* >99% 0.078 0.001
TOXAPHENE >92.9% 0.015 +/- 10% 0.003
2,4,5-TP (Silvex)* 99% 0.270 0.0016
Toxoplasma (see CYST) >99.95%
MINIMUM 50,000/L
TRIBROMOACETIC ACID* 0.042 0.001
1,1,1-TRICHLOROETHANE (1,1,1-TCA)* 95% 0.084 0.0046
1,1,2-TRICHLOROETHANE* >99% 0.150 0.0005
TRICHLOROETHYLENE (TCE)* >99% 0.180 0.0010
TRIHALOMETHANES (TTHM)
(Chloroform; Bromoform;
Bromodichloromethane; Dibromochloromethane)
>99.8% 0.300 0.015
Unsym-Trichlorobenzene
(see 1,2,4-TRICHLOROBENZENE)
* >99% 0.160 0.0005
Vinylbenzene (see STYRENE)* >99% 0.150 0.0005
XYLENES (TOTAL)* >99% 0.070 0.001
% of Influent Max
Contaminant reduction Concentration Allowable
99.95% REDUCTION
REQUIREMENT
Filter Specifications
Flow Rate 0.5 gpm / 1.89 lpm
Operating Temperature 33-100°F (0.6-38°C)
Operating Pressure 30-100 psi (kPa)
Capacity 300 gal. (1,136 L) or six months
Contaminant and Reduction Performance
WATER FILTER INSTALLATION &
PERFORMANCE DATA (CONT.)
• System to be used with municipal or well water
sources treated and tested on regular basis to
ensure bacteriological safe quality. Do not use with
water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after
the system.
• It is essential that the manufacturer’s recommended
installation, maintenance and filter replacement
requirements be carried out for the product to
perform as advertised. Manufactured by Aquamor,
LLC, Temecula, CA.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 18 of 60 TRUE RESIDENTIAL
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PAGE TITLENOTES
TEC_TM_170 REV. A 09/26/2022 Page 19 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION PLAN VIEWS
TR-42SBS-SS-C
TR-48SBS-SG-SS-C
TEC_TM_170 REV. A09/26/2022 P# 848062Page 20 of 60 TRUE RESIDENTIAL
®
INSTALLATION PLAN VIEWS
OVERALL DIMENSIONS – TR-42
26-5/8
"
(676 mm)
20-13/16
"
(529 mm)
DOORS OPEN 90º
23-25/32
"
(604 mm)
41-9/16
" (10556 mm)
CABINET WIDTH
2-1/2
" (546mm)
DOORS OPEN 135º
13-1/32
" (331 mm)
17-5/32
" (436 mm)
TOP VIEW
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A 09/26/2022 Page 21 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION PLAN VIEWS
72-21/32
"
(1845 mm)
67-29/32
" (1725 mm)
83-3/4
" (2147 mm)
83-31/32
" (2133 mm)
25-25/32
"
(655 mm)
27-29/32
"
(709 mmm)
30-15/32
"
(774 mm)
DOOR
HEIGHT
CABINET
HEIGHT
3-15/16
" (84 mm)
OVERALL DIMENSIONS – TR-42
FRONT VIEW
SIDE VIEW
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A09/26/2022 P# 848062Page 22 of 60 TRUE RESIDENTIAL
®
INSTALLATION PLAN VIEWS
DOORS OPEN 90º
23-25/32
"
(647 mm)
47-9/16
" (1208 mm)
CABINET WIDTH
2-1/2
" (64 mm)
DOORS OPEN 135º
20-13/16
"
(529 mm)
32-5/8
"
(829 mm)
13-1/16
"
(332 mm)
21-7/16
"
(555 mm)
OVERALL DIMENSIONS – TR-48
TOP VIEW
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A 09/26/2022 Page 23 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION PLAN VIEWS
83-31/32
"
(2133 mm)
72-21/32
"
(1845 mm)
67-29/32
"
(1725 mm)
20
"
57-3/4
" (1466 mm)
DOOR
HEIGHT
GLASS
OPENING
83-3/4
" (2127 mm)
25-25/32
"
(655 mm)
27-29/32
"
(709 mm)
30-15/32
"
(774 mm)
CABINET
HEIGHT
3-15/16
" (100 mm)
OVERALL DIMENSIONS – TR-48
FRONT VIEW
SIDE VIEW
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A09/26/2022 P# 848062Page 24 of 60 TRUE RESIDENTIAL
®
NOTES
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 25 of 60TRUE 42/48 INSTALL MANUAL
UNCRATING
ANTI-TIP BRACKET INSTALLATION
LEVELING THE UNIT
KICKPLATE INSTALLATION
JOINING KIT INSTALLATION
INSTALLATION
TEC_TM_170 REV. A09/26/2022 P# 848062Page 26 of 60 TRUE RESIDENTIAL
®
INSTALLATION
UNCRATING
REQUIRED TOOLS
• Drill or ratchet
• 7/16" Deep well socket
• Cut ting Tool
WARNING! TIP OVER HAZARD. Unit
poses a tipping hazard when moving or
during installation. Do not move the unit
without the shipping brackets installed.
Do not remove the appliance from the pallet without
assistance. Failure to do so may result in property
damage, personal injury, or death.
NOTE: YOUR APPLIANCE MAY NOT EXACTLY
MATCH FIGURES SHOWN.
PROCEDURE
1. Inspect the pallet exterior packaging for visible
damage. See fig. 1. Follow TRUE’s recommended
procedure for accepting deliveries.
2. Remove the exterior packaging. Inspect the unit’s
exterior for visible or cosmetic damage. See figs.
2 and 3
NOTE: DO NOT DISCARD THE KICKPLATE
(SEE FIG. 4). IF MOVING THE UNIT A LONG
DISTANCE (E.G., BETWEEN BUILDINGS
OR ON STAIRS), DO NOT DISCARD THE
EXTERIOR CARDBOARD.
FIG. 1.
Inspect the exterior packaging for visible damage.
FIG. 2.
Inspect the unit’s exterior for visible damage.
FIG. 3.
Be sure to inspect behind the rainshield.
FIG. 4.
Packaged kickplate ships tucked under the unit’s front.
TEC_TM_170 REV. A 09/26/2022 Page 27 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION
3. Closely inspect the unit’s interior for damage (e.g.,
scratches by shelving or damage to the door seal).
See fig. 5.
NOTE: DO NOT REMOVE THE INTERIOR
PACKAGING.
4. Move the unit as close as possible to the final
installation location.
NOTE: SECURE THE DOOR BEFORE MOVING
THE UNIT TO ITS FINAL LOCATION (SEE
FIG. 6). REPACKAGE THE UNIT WITH THE
EXTERIOR PACKAGING AS NEEDED BEFORE
MOVING THE UNIT.
5. Unbolt the shipping bracket from the castor
housing. Then, remove the anti-tip bracket. See
figs. 7 and 8.
NOTE: DO NOT DISCARD THE ANTI-TIP
BRACKET.
FIG. 5.
Inspect inside the unit for visible damage. Do not remove the
interior packaging.
FIG. 6.
Always secure the door closed before moving the appliance.
FIG . 7.
Shipping bracket bolt locations.
FIG. 8.
Anti-tip bracket shipping bolt locations. Other side not shown.
UNCRATING (CONT.)
TEC_TM_170 REV. A09/26/2022 P# 848062Page 28 of 60 TRUE RESIDENTIAL
®
INSTALLATION
FIG. 9.
Remove the drain pan before pulling the appliance off the skid.
FIG. 10.
Adjustment screw location. Other adjustment screw not shown.
FIG. 11a.
With assistance, carefully walk the appliance partially off the
back of the skid.
FIG. 11b.
Then, tilt the unit
backward and remove the skid.
FIG. 11c.
Carefully guide the
appliance to an upright position.
FIG. 12.
Only lift with appliance moving equipment from the SIDES,
NEVER the FRONT or REAR.
6. Remove the condensate drain pan. Set the drain
pan aside. See fig. 9.
7. Slightly raise the rear leveling leg rollers. Turn the
front adjustment screw 1/4-1/2 turn clockwise.
See fig. 10.
8. With assistance, pull the unit off the back of the
pallet. Then, remove the pallet and Carefully guide
the unit to a fully upright position. See fig. 11.
CAUTION! Only lift with appliance moving
equipment from the unit’s sides, never
the front or rear. See fig. 12. Failure to
do so may result in personal injury or
appliance damage. Do not lift the unit by handles,
doors, or hinges.
shipping bracket
1/4 – 1/2 turn
adjustment screw
UNCRATING (CONT.)
1
2
TEC_TM_170 REV. A 09/26/2022 Page 29 of 60TRUE 42/48 INSTALL MANUAL
PROCEDURE
1. Measure and mark the depth of the bracket’s
placement in the installation location.
• Flush installation: 24-31/32" (634 mm)
• Proud installation: 22-31/32" (584 mm)
2. Place and center the bracket at the measured
depth.
3. With the bracket as a guide, drill pilot holes into
the wall and/or floor.
NOTE: FOR INCREASED STABILITY, SECURE THE
BRACKET TO AS MANY JOISTS AND/OR STUDS AS
POSSIBLE.
4. With the provided hardware, secure the anti-tip
bracket.
5. Adjust the rear leveling rollers 1/4 turn clockwise.
6. Slide the unit into place and hook the anti-tip
bracket into the castor assembly slots.
INSTALLATION
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
9 9/32"
236mm
C
L
C
L
TR-30REF-R-SG-A
R
WARNING: To avoid a hazard due to instability of
the appliance, it must be fixed in accordance with
the instructions.
AVERTISSEMENT: Pour éviter tout risque dú a
l´instabilité del l´appareil, vous devez le fixer
conformément aux instructions.
ANTI-TIP BRACKET INSTALLATION
KIT CONTENTS
• (1) One anti-tip bracket
• (4) Four 3⁄16" masonry screws
• (8) Eight #12-2" wood screws
• (12) Twelve 1/4" washers
REQUIRED TOOLS
• Tape measure
• Marking utensil
• 1/8" drill bit
• 7/16" socket
• Phillips bit driver
• Drill or ratchet
WARNING! TIP OVER HAZARD. To avoid
a hazard from appliance instability,
install the anti-tip bracket.
BEFORE YOU BEGIN
Consult a flooring expert to confirm that the flooring
where the unit will be installed is rated for at least
150 lb/ft².
TEC_TM_170 REV. A09/26/2022 P# 848062Page 30 of 60 TRUE RESIDENTIAL
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INSTALLATION
℄ = Center Line
–-– = Bracket Location
℄ = Center Line
–-– = Bracket Location
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
23 25/32"
604mm
9 9/32"
236mm
℄℄℄
24 31/32"
634mm
FLUSH INSTALL
22 31/32"
583mm
PROUD INSTALL
20 25/32"
528mm
9 9/32"
236mm
9 9/32"
236mm
℄℄℄
42 INCH UNIT
48 INCH UNIT
TOP VIEW
TOP VIEW
Dimensions may vary by ± 1/8" (3.2 mm)
Dimensions may vary by ± 1/8" (3.2 mm)
TEC_TM_170 REV. A 09/26/2022 Page 31 of 60TRUE 42/48 INSTALL MANUAL
INSTALLATION
FIG. 1.
Leveling leg adjustment locations.
LEVELING
It is important that your unit is level. This ensures the
doors align and seal correctly and drain pans do not
spill over.
PROCEDURE
1. Place a level on the interior floor on the unit.
Check the level back-to-front and side-to-side.
See fig. 1 for leveling adjustment locations.
2. Adjust the front leveling legs as needed with pliers
or an adjustable wrench.
3. Adjust the rear leveling legs as needed with a
7/16” socket. Turn clockwise to raise the rear of
the unit.
Front leg adjustment
Rear leg adjustment
TEC_TM_170 REV. A09/26/2022 P# 848062Page 32 of 60 TRUE RESIDENTIAL
®
INSTALLATION
KICKPLATE INSTALLATION
The kickplate (see fig. 1) is shipped unattached to
the unit to allow easy access for leveling the unit. The
kickplate attaches to the unit with magnets (see fig. 2)
located on either side at the bottom of the unit.
FIG. 1.
The kickplate.
FIG. 2.
The magnets. One side shown.
FIG. 3.
Installed kickplate.
INSTALLATION
After leveling the unit, position the kickplate at the
bottom of the unit’s front. See fig. 3.
REMOVAL
Pull the kickplate away from the unit.
TEC_TM_170 REV. A 09/26/2022 Page 33 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLEINSTALLATION
JOINING KIT INSTALLATION
Kit Sizes: 60" (1524 mm) / 72" (1828.8 mm) / 78" (1981.2 mm) / 90" (2286 mm)
FIG. 1.
Anti-tip bracket. Be sure to install a bracket for each unit.
KIT CONTENTS
• (1) Joining Rainshield Assembly
• (1) Joining Kickplate
• Anti-Sweat Foam End Panels*
• Joining Bracket*
• 1/4-20 x 1" Hex Head Screws*
• 1/4" Split Lock Washers*
*Quantities vary by kit size.
REQUIRED TOOLS
Required tools include (but may not be limited to) the
following:
• Phillips Bit Driver or Screwdriver
• 7/16" Socket Wrench
• 1/4" Socket Wrench
• Tape
• Marking Utensil
• Drill
NOTE: MAKE SURE THE ANTI-TIP BRACKETS
ARE INSTALLED PER INSTALLATION MANUAL
INSTRUCTIONS. EACH UNIT WILL ALSO NEED
TO BE PROPERLY LEVELED PER INSTALLATION
MANUAL INSTRUCTIONS.
CAUTION! Electrical shock or burn hazard.
Unplug the unit or turn off the power
supply before proceeding.
WARNING! TIP OVER HAZARD. To avoid
hazards from appliance instability, be sure
to install the anti-tip brackets (see fig. 1)
on each individual unit per the installation
manual instructions.
FIG. 3.
Locate the reed switch in the bottom of the rainshield.
FIG. 4.
Remove the plastic cover.
FIG. 2.
Pull the rainshield open.
WARNING! TIP OVER HAZARD. A child or
adult could tip the appliance, resulting in
property damage or bodily harm. Follow
these instructions to properly install
the anti-tip device. If the appliance is moved, verify
that the device is properly engaged before the normal
usage of the appliance commences.
22 31/32"
583mm
PROUD INSTALL
24 31/32"
634mm
FLUSH INSTALL
9 9/32"
236mm
9 9/32"
236mm
C
L
C
L
TR-30REF-R-SG-A
R
WARNING: To avoid a hazard due to instability of
the appliance, it must be fixed in accordance with
the instructions.
AVERTISSEMENT: Pour éviter tout risque dú a
l´instabilité del l´appareil, vous devez le fixer
conformément aux instructions.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 34 of 60 TRUE RESIDENTIAL
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PAGE TITLEINSTALLATION
FIG. 9.
Rainshield screw locations.
FIG. 8.
Bracket screw location. Other bracket not shown.
FIG. 10.
Remove the screws from the metal channel.
JOINING KIT INSTALLATION (CONT.)
Kit Sizes: 60" (1524 mm) / 72" (1828.8 mm) / 78" (1981.2 mm) / 90" (2286 mm)
PROCEDURE
1. Remove the reed switch bracket. See figs. 2 and 3.
2. Remove the reed switch cover, and then
disconnect the reed switch. See figs. 4 and 5.
NOTE: IF FOUR (4) WIRES ARE
CONNECTED TO THE REED SWITCH,
BE SURE TO CLEARLY LABEL THE
WIRES’ ORIGINAL LOCATIONS BEFORE
DISCONNECTING THE REED SWITCH.
WIRE LOCATION IS CRITICAL TO THE
CABINET’S OPERATION. SEE FIG. 5.
3. Remove the reed switch wire from the rainshield.
See figs. 6 and 7.
4. Remove the rainshield. See figs. 8-10.
5. Repeat steps 1-4 for each unit of the joined
installation.
6. Remove the inner magnet brackets (see figs. 11
and 12). Then, thread and tighten the magnet
bracket screws. Discard the magnet bracket.
NOTE: BE SURE TO RETURN MAGNET
BRACKET SCREWS TO THEIR ORIGINAL
POSITIONS; THE SCREWS SUPPORT THE
CASTOR ASSEMBLY HOUSING.
FIG. 6.
Remove the p-clip holding
the wire to the rainshield.
FIG . 7.
Pull the reed switch wire
through the rainshield bushing.
1 2 3 4
FIG. 5.
Label the original wire locations
BEFORE
disconnecting the reed
switch.
TEC_TM_170 REV. A 09/26/2022 Page 35 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLEINSTALLATION
FIG. 11.
Remove and discard the interior magnet brackets.
FIG. 12.
Magnet bracket screw locations.
JOINING KIT INSTALLATION (CONT.)
Kit Sizes: 60" (1524 mm) / 72" (1828.8 mm) / 78" (1981.2 mm) / 90" (2286 mm)
7. Install anti-sweat foam end panels on the joined
units’ sides where the cabinets will meet. See figs.
13 and 14.
8. Position the units in front of the final installation
location. Then, level the units.
9. Verify the fronts of the units are flush at the seams
and the gap(s) between the units is (are) consistent
from top to bottom. See figs. 15 and 16.
10. With the provided hardware, install the joining
bracket across the interior legs. See figs. 17 and
18.
11. With the existing hardware, install the joining
rainshield assembly. See fig. 19.
NOTE: ASSISTANCE (AT LEAST TWO (2)
PEOPLE) RECOMMENDED.
12. Route the reed switch wires through the rainshield.
See figs. 6 and 7.
13. With the predrilled holes in the joining rainshield,
connect and install the reed switches near the
handle-side of the units.
NOTE: BE SURE TO CONNECT THE
WIRES TO THE REED SWITCH AS
ORIGINALLY CONFIGURED. WIRE
LOCATION IS CRITICAL TO THE
CABINET’S OPERATION. SEE
FIGS. 5 OR 20.
FIG. 13.
Install the anti-sweat foam panel where the unit will be
positioned next to another unit.
FIG. 14.
Install foam pads between the joined units.
Application Area Two Pads Used Four Pads Used
TEC_TM_170 REV. A09/26/2022 P# 848062Page 36 of 60 TRUE RESIDENTIAL
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PAGE TITLEINSTALLATION
FIG . 17.
Return the magnet bracket screws to their original locations
FIG. 15.
Verify the cabinet fronts are flush. Adjust the units
accordingly.
FIG. 16.
Verify the gap(s) between cabinets is (are) even throughout.
FIG. 18.
Installed joining bracket.
FIG. 19.
Installed joining rainshield.
FIG. 20.
Connect the reed switches with the original wire configurations.
14. Walk the joined units into their final installation
location.
15. Verify the level of the cabinets. Level the units as
needed.
16. Restore power to the units and turn the units on.
17. After 3 minutes of runtime, open the doors
individually and verify correct door switch
operation. When operating correctly, the following
should occur:
• Unless set otherwise, the lights turn on and off with
the door openings.
• The evaporator (interior) fan turns on and off with
door openings.
• There is a low-pitched click from the control board
area when the door opens or shuts.
18. Install the joining kit grill.
JOINING KIT INSTALLATION (CONT.)
Kit Sizes: 60" (1524 mm) / 72" (1828.8 mm) / 78" (1981.2 mm) / 90" (2286 mm)
1 2 3 4
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 37 of 60TRUE 42/48 INSTALL MANUAL
SHELVING, DOOR BINS & DRAWERS
REFRIGERATOR STORAGE
FREEZER STORAGE
ICEMAKER
CABINET SETUP
TEC_TM_170 REV. A09/26/2022 P# 848062Page 38 of 60 TRUE RESIDENTIAL
®
PAGE TITLECABINET SETUP
SHELVING, DOOR BINS & DRAWERS
Your TRUE appliance ships with shelving and drawers
installed. Door bins ship packaged inside the unit. See
fig. 1.
REFRIGERATOR STORAGE
GLASS SHELVES
Remove interior packaging before use. See fig. 2.
ADJUSTMENT
1. Tilt the shelf front forward. See fig. 3.
2. Lift the shelf up and out of the unit.
3. Hook the shelf into the desired shelf standard
slots. See fig. 4.
FIG. 1.
Interior packaging.
FIG. 4.
Installed shelving.
FIG. 2.
Remove interior packaging from shelving.
FIG. 3.
Hook the shelves into the shelf standards.
TEC_TM_170 REV. A 09/26/2022 Page 39 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLECABINET SETUP
DOOR BINS
NOTE: BE CAUTIOUS OF PLACING TALL ITEMS IN TOP DOOR BIN, AS ITEMS MIGHT INTERFERE
WITH UI CONTROL PANEL.
Door bins ship in the refrigerator’s bottom drawer. See fig. 5.
INSTALLATION
1. Hook a door bin into the door slots. See fig. 6.
2. Push the bin down to ensure the tabs are fully engaged in the slots. See fig. 7.
CAUTION! INCORRECTLY INSTALLED DOOR BINS MAY RESULT IN APPLIANCE DAMAGE
OR PERSONAL INJURY.
REMOVAL
Lift the door bin up and away from the door.
FIG. 5.
Packaged door bins.
FIG. 6.
Hook the door bins into the door slots.
FIG . 7.
Final door bin installation.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 40 of 60 TRUE RESIDENTIAL
®
CABINET SETUP
DRAWERS
REMOVAL
1. Pull the drawer fully forward.
2. Remove the drawer slide screws. See fig. 8.
3. Lift the drawer from the unit.
INSTALLATION
1. Pull the drawer slides fully forward.
2. Position the drawer on the drawer slides and
carefully push the drawer towards the back of the
unit.Lift the drawer from the unit.
NOTE: BE SURE THE DRAWER SITS UNDER
THE SLIDES’ REAR TABS. SEE FIG. 9.
3. Reinstall the drawer slide screws.
FIG. 8.
Drawer slide screw locations.
FIG. 9.
Be sure the drawer sits under the rear tabs.
TEC_TM_170 REV. A 09/26/2022 Page 41 of 60TRUE 42/48 INSTALL MANUAL
CABINET SETUP
FREEZER STORAGE
WIRE SHELVES
Your True appliance ships with shelving installed. Remove interior packaging before use. See fig. 10.
ADJUSTMENT
1. Tilt the shelf front forward. See fig. 11.
2. Lift the shelf up and out of the unit.
3. Hook the shelf into the desired shelf standard slots. See fig. 12.
WIRE BASKETS
REMOVAL
1. Pull the drawer fully forward.
2. Remove the drawer slide screws. See fig. 13.
3. Lift the drawer from the unit.
INSTALLATION
1. Pull the drawer slides fully forward.
2. Position the drawer on the drawer slides and
carefully push the drawer towards the back of the
unit. NOTE: Be sure the drawer sits under the
slides’ rear tabs. See fig. 14.
3. Reinstall the drawer slide screws.
FIG. 10.
Interior packaging.
FIG. 11.
Hook the shelves into the shelf
standards.
FIG. 12.
Installed shelving.
FIG. 13.
Drawer slide screw locations.
FIG. 14.
Drawer slide screw locations.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 42 of 60 TRUE RESIDENTIAL
®
CABINET SETUP
FIG. 1.
The icemaker.
FIG. 2.
The ice scoop ships inside the ice bin.
ICEMAKER
The icemaker (see fig. 1) is in the rear upper left of the
freezer section. For water supply requirements, please
see “Water Supply Requirements” (page 15). To turn
the icemaker on, please see “Ice Menu Navigation”
(page 51).
• The icemaker will not operate if the water filter has
not been installed. See “Water Filter Installation”
(page 16) for installation instructions.
• After the initial startup, discard the first batch of
produced ice. This ice may contain impurities from
new plumbing connections.
• Do not remove the ice bin, even if the icemaker is
not in use. The ice bin prevents stacked product
from damaging the icemaker.
• If ice is not used regularly, it may fuse together. To
avoid this, discard the ice and allow the ice maker
to replenish.
ICE SCOOP
The ice scoop ships inside the ice bin. See fig. 2.
MAX ICE
When the max ice is turned on, the unit maximizes ice
production for 24 hours. For information on turning
Max Ice on or off, please see “Ice Menu Navigation”
(page 51).
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 43 of 60TRUE 42/48 INSTALL MANUAL
REFRIGERATOR / FREEZER OPERATION
TURN ON/OFF
TEMPERATURE ADJUSTMENT (ZONE NAVIGATION)
MODE NAVIGATION
ACCENT LIGHTING SYSTEM
ALARM NAVIGATION (DOOR AJAR ALARM FEATURE ON/OFF)
NOTIFICATION ALERTS
SHOWROOM MODE
ICE MENU NAVIGATION
TEC_TM_170 REV. A09/26/2022 P# 848062Page 44 of 60 TRUE RESIDENTIAL
®
REFRIGERATOR / FREEZER OPERATION
HOME SCREEN ON / OFF
OFF
All units are shipped in ON mode. During the initial startup, the unit runs a short power up diagnostic followed by
a single audible beep. The lights turn on and temperature readings appear on the display.
WARNING! Electrical shock or burn hazard. Turning the unit off with the power button does not
remove the power supply from the control. Unplug the unit or turn off the power supply.
PLEASE NOTE THAT THOUGH THE DISPLAY CAN SHOW EITHER FAHRENHEIT OR CELSIUS,
IN MOST CASES THE FIGURES SHOW FAHRENHEIT.
TURN ON/OFF
TEC_TM_170 REV. A 09/26/2022 Page 45 of 60TRUE 42/48 INSTALL MANUAL
REFRIGERATOR / FREEZER OPERATION
To adjust set-points, press ZONE for the appropriate
compartment, then DOWN or UP key on control panel
in multiple key strokes until the desired set-point is
achieved. Each key stroke equals a one degree change
and is accompanied by an audible beep. When the
desired set-point is reached press the ZONE key until
you reach the “HOME” screen, where the current zone
temperatures will be displayed.
NOTE: THE TEMPERATURE RANGE IN A
FREEZER ZONE IS -4°F (-20°C) TO +4°F
(-16°C).
REFRIGERATOR
FREEZER
0°F
-4°F / +4°F
38°F
0°F
38°F
+32°F / +42°F
ZONE
ZONE
ZONE
ZONE
ZONE
ZONE
Back to Home Screen
Back to Home Screen
ZONE NAVIGATION
TEMPERATURE ADJUSTMENT (ZONE NAVIGATION)
THE TEMPERATURE RANGE IN A
REFRIGERATOR ZONE IS +32°F (0°C) TO
+42°F (+6°C).
INITIAL FACTORY SET-POINTS ARE 0°F
(-18°C) IN A FREEZER ZONE AND 38°F (3°C)
IN A REFRIGERATOR ZONE.
THE INITIAL STROKE OF THE UP OR DOWN
KEY WILL CHANGE THE PREVIOUS SET-POINT
BY ONE DEGREE.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 46 of 60 TRUE RESIDENTIAL
®
REFRIGERATOR / FREEZER OPERATION
MODE
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
HOLIDAY MODE ACTIVE
PRESS ANY KEY TO EXIT
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
TEMPERATURE IS
FAHRENHEIT
PRESS ANY KEY TO EXIT
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
MODE
VACATION MODE ACTIVE
MODE ENDS ON NEXT DOOR
OPENING
NO SERVICE REQUIRED
TEMPERATURE ºF
VACATION MODE
HOLIDAY MODE
EXIT
SERVICE REPORT
R
eturn
f
ro
m
S
ervice
S
cree
n
MODE
EXIT
SERVICE REPORT
B
ack
to
H
o
m
e
Sc
r
ee
n
MODE
EXIT
SERVICE REPORT
0°F
38°F
0°F
38°F
MODE NAVIGATION
The following pages illustrate unique customer
input operations performed at the control panel.
The input operations described are: HOLIDAY Mode,
TEMPERATURE UNIT SELECTION Mode and VACATION
Mode.
NOTE: (HOLIDAY MODE) SET-POINTS CANNOT
BE CHANGED AND MANUAL DEFROST CANNOT
BE INITIATED.
THE FOLLOWING HOLDS TRUE IN ACCORDANCE
WITH STAR-K REQUIREMENTS:
MODE NAVIGATION
• Freezer defrosting functions will convert to a fixed
time base sequence.
• The compartment/zone thermistors will still detect
cut-in and cut-out, which is the determining factor
to start/stop the cooling process, but there will be
a random sixteen (16) to twenty-one (21) second
delay before cooling begins/ends.
• The phrase “HOLIDAY MODE ACTIVE” in the LCD
remains energized when the door is closed.
TEC_TM_170 REV. A 09/26/2022 Page 47 of 60TRUE 42/48 INSTALL MANUAL
REFRIGERATOR / FREEZER OPERATION
LIGHT
LIGHT
LIGHT
LIGHT
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
BACKLIGHT DOOR
EXIT
LIGHT MODE DOOR
LIGHT MODE ON
BACKLIGHT ON
B
ac
k
to
H
o
m
e
Sc
r
ee
n
0°F
38°F
0°F
38°F
LIGHT NAVIGATION
All models are equipped with an accent lighting system
in the refrigerator and or freezer compartment(s). To
energize the accent lighting system, press the LIGHT
key, and navigate to the corresponding compartment,
DOOR or ON will appear in the LCD indicating the
accent lights are enabled. With the accent lighting
system ON, the LED’s will be energized and stay
ACCENT LIGHTING SYSTEM
illuminated when the door is closed, in the DOOR
position the lighting system will only be energized with
the door opening.
NOTE: WHEN LIGHTS ARE PLACED IN “ON”
MODE, LIGHTS WILL NOT FADE-UP WHEN
DOOR OPENS.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 48 of 60 TRUE RESIDENTIAL
®
REFRIGERATOR / FREEZER OPERATION
TO STOP ALARM BUZZER PRESS
Door Alarm Off
Exit
exit
ALARM
ALARM
Exit
refrigerator
door ajar
freezer
drawer ajar
ALARM
ALARM
ALARM
ALARM
BACK TO MAIN SCREEN
Door Alarm On
Door Alarm Off
0°F
38°F
ALARM NAVIGATION
All Residential Series units are equipped with a door
ajar alarm feature. To enable the door ajar alarm,
press the ALARM key on the control panel and “DOOR
ALARM IS ON” will appear in the LCD indicating
the alarm is enabled. With the alarm enabled, the
ALARM NAVIGATION (DOOR AJAR ALARM FEATURE ON/OFF)
notification icons will appear and an audible alarm will
beep continuously whenever a door is left open for
more than 5 minutes. To disable the door ajar alarm,
press the ALARM key again and “DOOR ALARM IS
OFF” will appear in the LCD.
TEC_TM_170 REV. A 09/26/2022 Page 49 of 60TRUE 42/48 INSTALL MANUAL
REFRIGERATOR / FREEZER OPERATION
service
required
freezer
door ajar
refrigerator
door ajar
refrigerator
high temp
freezer
high temp
showroom
mode
Communication Error
call for service
MAIN SCREEN C
OULD SHOW THE FOLLOWING
C
OMMUNICATION ERROR:
0°F
38°F
NOTIFICATION ALERTS
NOTIFICATION ALERTS
The diagrams on these pages illustrate what a customer may see in the LCD if the appliance needs attention.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 50 of 60 TRUE RESIDENTIAL
®
PAGE TITLEREFRIGERATOR / FREEZER OPTIONS
E X I T
REFRIG ER AT OR
REFRIG ER AT OR
REFRIG ER AT OR
Showroom Mode Off
Showroom Mode Off
warning this model is for
service use only
press power to exit or
down to continue
FRE E Z ER
E X I T
REFRIG ER AT OR
Showroom Mode Off
FRE E Z ER
FRE E Z ER
FRE E Z ER
E X I T
E X I T
Showroom Mode On
Showroom Mode
When in Showroom Mode all cooling and defrosting functions are disabled, but the lighting system and door ajar
alarm system remain operational, and the LCD will show the set-points.
NOTE: FOR DEMONSTRATION PURPOSES, ALL THE NAVIGATION MENUS ARE DISPLAY ONLY AND
INACTIVE.
SHOWROOM MODE
HOME SCREEN
TEC_TM_170 REV. A 09/26/2022 Page 51 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLEREFRIGERATOR / FREEZER OPTIONS
ICE TROUBLESHOOTING
Please see the table below to troubleshoot some common problems with ice production. If your issue is not
resolved, please contact True Residential Service at 844-746-9423 or TrueResidentialService@TrueMfg.com.
Icemaker Troubleshooting
No ice
• Verify the water filter is installed
• Verify water is being supplied to the unit
• Verify the icemaker is on and has been running for at least 24 hours
• Verify the ice bin is positioned correctly
• Verify the freezer temperature is near 0°
• Verify the water filter has been replaced within the last 12 months and has been
installed correctly
Black flecks in the ice cubes
Stop use and contact True Residential Technical Service
Bad taste
• Defrost the freezer and clean with soap and water
• Place coee grounds or charcoal briquettes in the freezer to absorb odor
Hollow cubes
Clean the condenser coil. Contact True Residential Customer Service if the issue
is unresolved.
ICE MENU NAVIGATION
To enter the Ice Menu, press ICE on the user interface. Use the UP and DOWN arrows to navigate between the
menu options and use ICE to make a selection. See the diagram below.
The Ice Menu contains three operations.
• Ice Maker: Toggles the icemaker between on/off.
• Max Ice: Maximizes ice production for 24 hours.
• Water Filter Reset: Immediately resets the countdown to change the water filter.
To change selection (dark highlight/white text)
To toggle ICE MAKER and MAX ICE between ON and OFF
Return to home if EXIT is highlighted
PRESERVE THE MOMENT
®
TEC_TM_170 REV. A 09/26/2022 Page 52 of 60TRUE 42/48 INSTALL MANUAL
DOOR REMOVAL
DOOR HANDLE TIGHTENING
CONDENSER COIL CLEANING
CONDENSATION
WATER FILTER REPLACEMENT
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
SERIAL LABEL LOCATION
WARRANTY
MAINTENANCE, CARE & CLEANING
TEC_TM_170 REV. A 09/26/2022 Page 53 of 60TRUE 42/48 INSTALL MANUAL
MAINTENANCE, CARE & CLEANING
REMOVAL
1. Open the door 90°. See fig. 1.
2. Carefully lift the door from the hinges. See fig. 2.
INSTALLATION
1. Hold the door 90° to the opening.
2. Align the hinge posts with the hinges.
3. Lower the door into place.
DOOR HANDLE TIGHTENING
Tighten the door handle with a 3/32" Allen wrench.
DOOR REMOVAL
FIG. 2.
Carefully lift the door from the hinges.
FIG. 1.
Open the door 90°.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 54 of 60 TRUE RESIDENTIAL
®
GENERAL MAINTENANCE, CARE & CLEANING
CONDENSER COIL CLEANING
Keeping the condenser coil clean minimizes required
servicing and lowers electrical cost. Warranty does not
cover cleaning the condenser coil.
WARNING! Electrical shock or burn
hazard. Unplug the unit or turn off the
power supply before proceeding.
DO NOT clean appliance with a pressure
washer or hose.
CAUTION! Risk of eye injury from debris.
Eye protection is recommended.
CAUTION! Coil fins are sharp. Gloves are
recommended.
REQUIRED TOOLS
• Stiff-bristled brush
• Vacuum Cleaner
• Gloves (recommended)
PROCEDURE
1. Open the rainshield. See fig. 1.
2. With a stiff-bristled brush, carefully clean
accumulated dirt from the condenser coil fins.
See fig. 2.
NOTE: NEVER BRUSH ACROSS THE COIL FINS.
3. Carefully vacuum any dirt around the condensing
unit area.
4. Close the rainshield.
CONDENSATION
Leaving the doors and/or drawers open for long periods
of time or running a unit with little/no product inside
may cause excessive condensation.
FIG. 1.
Opened rainshield.
FIG. 2.
Never brush across coil fins.
TEC_TM_170 REV. A 09/26/2022 Page 55 of 60TRUE 42/48 INSTALL MANUAL
PAGE TITLE
WATER FILTER REPLACEMENT
GENERAL MAINTENANCE, CARE & CLEANING
The ice machine water has a life expectancy of 300
gal (1,136 L) or six months. When the water filter
reaches the end of its life, the control display shows
WATER FILTER.
To order a replacement water filter, go to https://store.
trueresidential.com/collections/maintenance-1 or
contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
Follow the instruction below to change the water filter.
For information on clearing the water filter notification,
please see “Ice Menu Navigation” (page 51).
PROCEDURE
1. Remove the kickplate. See fig. 1.
2. Rotate the water filter counterclockwise and pull
the filter from the unit. See fig. 2.
3. Insert the replacement water filter and rotate the
filter clockwise. See fig. 3.
4. Reinstall the kickplate.
FIG. 2.
Rotate the existing water filter counterclockwise.
FIG. 3.
Insert the new water filter and rotate it clockwise.
FIG. 1.
Pull the kickplate from the cabinet.
TEC_TM_170 REV. A09/26/2022 P# 848062Page 56 of 60 TRUE RESIDENTIAL
®
MAINTENANCE, CARE & CLEANING
NOTE! DO NOT USE ANY STEEL WOOL,
ABRASIVE OR CHLORINE BASED
PRODUCTS TO CLEAN STAINLESS
STEEL SURFACES.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow corrosion
to rear its ugly head.
• Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can leave spots.
You may have hard or soft water depending on what
part of the country you live in. Hard water can leave
spots. Hard water that is heated can leave deposits
if left to sit too long. These deposits can cause the
passive layer to break down and rust your stainless
steel. All deposits left from food prep or service
should be removed as soon as possible.
• Chlorides are present in table salt, food, and water.
Household and industrial cleaners are the worst
type of chlorides to use.
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
STAINLESS STEEL CLEANING AND RESTORATION
Do not use stainless steel cleaners or similar solvents
to clean plastic or powder-coated parts. Instead, use
warm soapy water.
• For routine cleaning and removal of grease and
oil, apply white vinegar, ammonia, or any good
commercial detergent* with a soft cloth or sponge.
• Stainless steel polish (i.e., Zep
®
Stainless Steel
Polish, Weiman
®
Stainless Steel Cleaner & Polish,
Nyco
®
Stainless Steel Cleaner & Polish, or Ecolab
®
Ecoshine
®
) and olive oil can act as a barrier against
fingerprints and smears.
• Degreasers* (i.e., Easy-Off
®
Specialty Kitchen
Degreaser or Simple Green
®
Industrial Cleaner &
Degreaser) are excellent for removal of grease, fatty
acids, blood and burnt-on foods on all surfaces.
• For restoration/passivation or removing stubborn
stains and discoloration, Brillo
®
Cameo
®
, Zud
®
Cleanser, Ecolab
®
Specifax
™
First Impression
®
Metal Polish, Sheila Shine, or talc can be applied
by rubbing in the direction of the polish lines.
* DO NOT USE DETERGENTS OR DEGREASERS
WITH CHLORIDES OR PHOSPHATES.
TEC_TM_170 REV. A 09/26/2022 Page 57 of 60TRUE 42/48 INSTALL MANUAL
MAINTENANCE, CARE & CLEANING
8 TIPS TO HELP PREVENT RUST ON STAINLESS STEEL
• Maintain the Cleanliness of Your Equipment – Avoid
build-up of hard stains by cleaning frequently. Use
cleaners at the recommended strength (alkaline
chlorinated or non-chloride).
• Use the Correct Cleaning Tools – Use non-abrasive
tools when cleaning your stainless steel products.
The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads.
• Clean Along Polishing Lines – Polishing lines ("grain")
are visible on some stainless steels. Always scrub
parallel to polishing lines when visible. Use a plastic
scouring pad or soft cloth when you cannot see the
grain.
• Use Alkaline, Alkaline-Chlorinated or Non-Chloride
Cleaners – While many traditional cleaners are
loaded with chlorides, the industry is providing an
ever increasing choice of non-chloride cleaners. If
you are not sure of your cleaner’s chloride content,
contact your cleaner supplier. If they tell you that
your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing
quaternary salts, as they can attack stainless steel,
causing pitting and rusting.
• Rinse – When using chlorinated cleaners, you must
rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as
possible. Allow the stainless steel equipment to air
dry. Oxygen helps maintain the passivity film on
stainless steel.
• Never Use Hydrochloric Acid (Muriatic Acid) on
Stainless Steel – Even diluted, hydrochloric acid
can cause corrosion, pitting and stress corrosion
cracking of stainless steel.
• Water Treatment – To reduce deposits, soften hard
water when possible. Installation of certain filters
can remove corrosive and distasteful elements.
Salts in a properly maintained water softener can
also be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.
• Regularly Restore & Passivate Stainless Steel –
Stainless steel gets its stainless properties from
the protective chromium oxides on its surface.
If these oxides are removed by scouring, or by
reaction with harmful chemicals, then the iron in
the steel is exposed and can begin to oxidize, or
rust. Passivation is a chemical process that removes
free iron and other contaminants from the surface
of stainless steel, allowing the protective chromium
oxides to re-form.
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
TEC_TM_170 REV. A09/26/2022 P# 848062Page 58 of 60 TRUE RESIDENTIAL
®
SERIAL LABEL LOCATION
The serial label is located on the left wall near the freezer wire basket or the refrigerator upper drawer.
This label contains important information such as your model name and serial number. Please have this information
on hand when contacting True so we can better assist you with your service -or parts- related inquiries.
GENERAL MAINTENANCE, CARE & CLEANING
FIG. 1.
Serial label location.
CUSTOMER SERVICE
Phone: 888-616-8783
info@true-residential.com
WARRANTY DEPARTMENT
Phone: 844-849-6179
trueresidentialwarranty@truemfg.com
SERVICE DEPARTMENT
Phone: 844-746-9423
TrueResidentialService@truemfg.com
CONTACT US
TEC_TM_170 REV. A 09/26/2022 Page 59 of 60TRUE 42/48 INSTALL MANUAL
LIMITED 30 DAY COSMETIC WARRANTY
Stainless steel doors, handles, and shelves are warranted to be free from defective materials or workmanship for a period of thirty (30) days from the date
of original retail purchase. Any defects must be reported to the selling dealer within thirty (30) days from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY *For units purchased after Feb 1, 2013
TRUE
®
warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or
workmanship under normal and proper use and maintenance as specified by TRUE and upon proper installation and start-up in accordance with the
instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of three (3) years from the date of original
installation or thirty nine (39) months after shipment date from TRUE, whichever occurs first. Contact the factory regarding warranty for installations in a
commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY – PARTS & LABOR *For units purchased after Feb 1, 2013
TRUE warrants its hermetically sealed system: compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from
defects in both material and workmanship under normal and proper use and maintenance service for a period of six (6) years from the date of original
installation but not to exceed six (6) years and three (3) months after shipment from the manufacturer, whichever occurs first.
SEVEN THROUGH TWELVE-YEAR SEALED SYSTEM WARRANTY – PARTS ONLY
*For units shipped from True after Feb 1, 2017 and REGISTERED via TRUE’s Product Registration Page – TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier, metering device and connecting tubing to be free from defects in both material and workmanship under
normal and proper use and maintenance service period of Twelve (12) years from the date of original installation but not to exceed twelve (12) years and
three (3) months after shipment from the manufacturer, whichever occurs first. Product must be registered with TRUE within 12 months of the unit’s
installation to qualify for this warranty. Factory seconds and clear Ice machines are excluded from this warranty.
DISPLAY PRODUCTS
True Residential Products on showroom display that are sold more than 3 years (36 months) from the invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year sealed system, parts only warranty.
ADA-COMPLIANT PRODUCTS
True Residential ADA-Compliant models have a separate warranty that is two years parts and labor with an additional three years parts only on the
compressor. Full statement can be found under the ADA product Installation Guide.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is determined by TRUE to have been defective within the time frame is limited to the repair or
replacement, including labor charges, of defective parts or assemblies. The labor warranty shall include standard straight time labor charges only and
reasonable travel time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number and serial number of cabinet, proof of
purchase, and date of installation. In case of warranted compressor, the compressor model tag must be returned to TRUE along with the above
listed information.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty
neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss; or special, indirect or consequential damages, including without limitation, losses or damages
arising from food or product spoilage claims whether or not on account or refrigeration failure.
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. Any such assignment or transfer shall void the
warranties herein made and shall void all warranties, express or implied, including any warranty or merchantability or fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage for component failure or other damages resulting from improper usage or installation or failure to
clean and/or maintain product as set forth in the warranty packet provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration,
neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement of failed or damaged components resulting from electrical power failure, high or low voltage, use of
extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or
limitation of consequential damages or a limitation on how long an implied warranty lasts, so the above exclusion or limitation may not apply to you.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including environmental offset credit rights, with respect to TRUE refrigeration units manufactured after September
1, 2015, shall remain the property of TRUE Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S./CANADA
This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO: True Residential
2001 East Terra Lane
O’Fallon MO 63366
BP_06.2021_166956
TRUE RESIDENTIAL
®
SERIES LIMITED WARRANTY STATEMENT
TEC_TM_170 REV. A09/26/2022TRUE RESIDENTIAL
®
BC_194632_09.22
CONTACT US
true-residential.com
636.240.2400
|
toll free 888.616.8783
848062
848062
