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Problem Cause/solution
I cannot dial the phone number
e
dited in the caller list.
R The phone number you dialed might have been edited
incorrectly (for example, the long distance “1” or the area
code is missing). Edit the phone number with another
pattern (page 43).
Time on the unit has shifted. R I
ncorrect time information from incoming Caller ID
changes the time. Set the time adjustment to “Manual”
(off) (page 33).
The 2nd caller’s information is
n
ot displayed during an outside
call.
R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your phone
service provider and subscribe to the desired service.
After subscribing, you may need to contact your phone
service provider again to activate this specific service,
even if you already subscribed to both Caller ID and Call
Waiting with Caller ID services (CWID).
Answering system
Problem Cause/solution
The unit does not record new
m
essages.
R The answering system is turned off. Turn it on (page 44).
R The message memory is full. Erase unnecessary
messages (page 45, 46).
R The recording time is set to “Greeting only”. Change
the setting (page 49).
R Your phone service provider’s voicemail service may be
answering your calls before the unit’s answering system
can answer your calls. Change the unit’s number of rings
setting (page 49) to a lower value, or contact your phone
service provider.
R The answering system will not answer incoming calls
while the other devices such as handsets are engaged in
a call.
I cannot operate the answering
s
ystem remotely.
R The remote access code is not set. Set the remote
access code (page 48).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 48).
R The answering system is turned off. Turn it on (page 48).
58
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Useful Information
KX-TGE63x_64xUSA_(en)_1213_ver031.pdf 58 13/12/2017 4:29:19 PM
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