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13
Troubleshooting
• Disconnect the unit from the electrical power supply before carrying out maintenance on the machine or when checking that
its parts are in proper working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems Possible Cause Possible Solution
Machine
refuses
to start
• Power failure/machine
not plugged into a
working receptacle.
• Defective socket.
• Tripped circuit breaker.
• Check to make sure machine is
plugged into a working outlet.
• Check the power cord and reset the
GFCI. Try a different outlet.
• Switch off any other machines that
are using the same circuit.
Fluctuating
pressure
• Pump sucking air.
• Valves dirty, worn
out, or stuck.
• Pump seals worn out.
• Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
Machine
stops
• Incorrect mains voltage.
• Thermal sensor activated.
• Nozzle partially blocked.
• Check that the mains voltage corresponds
to specification on the model tag.
• Let the washer cool down for 5 minutes, then restart.
• Clean the nozzle.
Machine
pulsating
• Air in inlet hose.
• Inadequate supply
of water.
• Nozzle partially blocked.
• Water filter blocked.
• Hose kinked.
• Allow machine to run by holding the trigger
until regular working pressure resumes.
• Check that the water supply corresponds
to the specifications required.
• WARNING! Avoid using long, thin hoses
(minimum 1/2 in. diameter).
• Clean the nozzle.
• Clean the water inlet filter.
• Straighten out the hose to remove any kinks/blockages.
Machine often
starts and
stops by itself
• Pump/spray gun is leaking.
• Trigger mechanism
is broken.
• Please call the Snow Joe
®
+ Sun Joe
®
customer service
center at 1-866-SNOWJOE (1-866-766-9563) for assistance.
Machine
starts, but
no water
comes out
• Pump/hoses or
accessories frozen.
• No water supply.
• Water inlet filter blocked.
• Nozzle blocked.
• Wait for pump/hoses or accessories to thaw.
• Connect inlet water.
• Clean the water inlet filter.
• Clean the nozzle.
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