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5
Troubleshooting
Warranty
Morento offers an extensive warranty for all products that extends
through 1 YEAR of the order date. This warranty covers quality
related issues and product defects.
If you are past the 30-day return period on Amazon, contact us
directly via the “Contact seller” option on your Order Details. If the
product is not working properly, we can send you a replacement
product.
This warranty does not apply in cases of abuse, mishandling, or
unauthorized repair of the product.
If you have any questions about this warranty or would like
additional information, please contact us via the “Contact Seller”
option or directly via e-mail at [email protected]
Please keep the original box, packing materials and all
documentation in the event that service is required.
Problems
The humidifier doesn’t work
Odd smell in the mist
Poor mist
Odd noise
Condensation forms around
the humidifier
First time use the humidifier
or the water is dirty
Mist nozzle jammed
Not enough water in the tank
The humidifier is placed on an
uneven surface
Humidity may be too high
Clean the tank and change
the water.
Clean the mist nozzle and turn
on the high mist setting.
Pour more water into the water
tank and place on an even
surface
Turn down the mist level, turn
off the humidifier or open the
door to the room.
1.Unplugged
2.No water in the tank
3.Damaged sprayer or fan
1.Plug in the power cord
2.Add water into the tank
3.Contact Seller
Causes
Solutions