CORDLESS NECK & SHOULDER MASSAGER
SL-613
Use & care manual
2
Safety Instruc�ons
Please read the following instruc�ons carefully before pu�ng your
massage device into use to ensure trouble-free opera�on and op�mum
efficiency. Please retain these opera�ng instruc�ons for further use!
• The massage device conforms to recognized technical principles and the latest
safety regula�ons.
• Do not wet,do not use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is
used by , on, or near children or disabled persons.
• This appliance should never be le� una�ended when plugged in.
• Never use any power sources other than a standard 110V wall outlet or the 12V
Car adaptor provided as original equipment with this unit.
• Any possible repairs may only be carried out by authorized expert staff.
Improper use and unauthorized repairs are not permi�ed for safety reasons and
lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct
sunlight.
• Do not use any damaged cables, plugs or loose sockets.
• Never operate under blankets where the air openingmay be blocked.
• If plugs or cords are damaged, they must be replaced by the manufacturer, a
service representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Do not use if you have skin disorders, open wounds,or swollen or inflamed areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use this device while driving.
• Do not use while you sleep.
• Do not use this product for medical treatment.
• Do not use with infants,a helpless person or a person insensi�ve to heat.
• Overlong applica�on can result in skin burns.
• In order to avoid excessively s�mula�ng the muscles and nerves, the
recommended massage �me should not be exceeded 15 minutes at a �me.
• Each massage – even a hand massage – must be refrained from during
pregnancy or if one or more of the following complaints are present in the
massage area: recent injuries, thrombo�c diseases, all kinds of in flamma�ons
and swellings, and cancer. It is recommended to consult a doctor before having
a massage for the treatment of ailments and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to
consult your doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
Tel: 734-709-6982
Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
3
FEATURES
Instruc�on
TECHNICAL DATA
Measurements:
Weight:
Voltage:
Nominal Power:
Automa�c run�me:
13.8x23.6 inches
2.65 lbs
Input: DC 5V 2.0A
max. 10 Wa�
15 minutes
Control
Panel
Arm straps
Power input
Removable sleeve
USB charging cable
Thank you for purchasing Snailax cordless neck and shoulder massager.
With normal care and proper treatment, it will provide years of reliable service.
Setup and Opera�on
Power Bu�on
Long press for 2 seconds
to turn on the massager
and ac�vate shiatsu with
heat,the device
automatically switches
the direction of shiatsu
every minute.
Long press again to turn
off the massager.
Direc�on Bu�on
When the massager is
turned on,Press to switch
Shiatsu clockwise/
an�-clockwise rota�on
Heat Bu�on
When the massger is
turned on. Press to turn
on or off the heat
Intensity Bu�on
When the massager is
turned on,Press to set
the shiatsu intensity at
high or low level
Charging Indicator
Laptop
Power bank
Phone adapter
Charing indicator
Ba�ery Charging
1. Charging method:
Connect the USB cable to any USB charger, it can be plugged in the portable
power bank, mobile phone ba�ery chargers, laptop and any USB port.
4
How to use your massager
• Remove the adapter from the outlet when not in use.
• Do not setup or use the massager in a bathroom or similary wet /
damp areas.
Please use in the manner shown below
Setup and Opera�on
NOTE: Do not use the massager while charging!
Charging indicator light
1. When charging, the indicator turns red and flash.
2. When full charged, the indicator turns green
3. Normally it takes about 2.5-3 hours to fully charge.
4. Machine will be turned off automatically when charging.
5. After full charged,the device can work con�nuously for around 85 mimutes
Note: beforing using this product for the first time, please fully charge it.
If the device is not in use for a long time, the product should be charged
once a month to pretect the battery life from shortening.
Ba�ery Disposal Warning:
The unit contains a Lithium Ion battery.
Please contact your local recycling center to find out how to properly
dispose of the product.
This device will switch off automatically after 15-minute timer runs out.
5
TROUBLESHOOTING
Problem Solu�on
Massage heads rota�ng
at reduced speed.
The load on the massage heads is excessive. Reduce pressure
and try
again.
Device switches off
suddenly.
Device may have been in use for 15 minutes. Auto-shutoff func�on
ac�vated. Con�nue using by pressing the ‘On’ bu�on a�er res�ng
the unit for 15 minutes.
Over-heat protec�on func�on ac�vated. Device is switched off for
your safety. Please rest device for 15-30 minutes before restar�ng.
Device fails to start.
Check if device has been used for more than 15 minutes. If so, let
device rest for 15 minutes before con�nuing. Device may require
longer �me to cool in warmer environments.
Check if adaptor is plugged into socket.
Check if adaptor output is connected to device power inlet wire.
Jerky mo�on of massage
heads/Vibra�ons from
device.
Excessive pressure may have been applied to the device.
Reduce pressure and try again.
CARE AND MAINTENANCE
Always unplug the unit before cleaning it. Never touch the power plug with wet hands.
Before cleaning, allow unit to cool.
Wipe the unit with a
so�, dry cloth. Do not use cloths containing any kind of chemical
or
alcohol and solvent liquids.
Never submerge any part of the unit in liquid.
If the unit is par�cularly dirty, use the following instruc�ons:
1.
Dampen a cloth in water or a 3%–5% mild detergent solu�on.
2.
Wipe the dirty areas with the wet cloth.
3.
Clean the cloth in water and wring it out, then wipe away any remaining
detergent off
the surface of the unit.
4.
Wipe the areas with a so�, dry cloth to dry.
5.
Wait for the unit to become fully dr
y before use.
Place massager in a safe, dry, and cool place. Avoid contact with sharp edges or
pointed
objects which might cut or puncture the surface.
Removable Sleeve
•
Sleeve wraps around unit, covering massage heads, and fastens with loop strip.
•
Wash in cold water with mild detergent. Allow to air dry.
Care and Cleaning Instruc�ons
6
WARRANTY
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
7
WARRANTY
Extend Warranty for Free
1) Enter the following URL or scan the QR code below to find Snailax facebook page and
like it, enter“Warranty” to messenger to extend your warranty from 1 year to 3 years.
h�ps://www.facebook.com/snailax
OR 2) Send message“Warranty” and email us [email protected] to extend your
warranty from 1 year to 3 years.
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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