WARNING: If the information in this manual is not
followed exactly, a re or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ammable va-
pors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
•
Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re
department.
—
Installation and service must be performed by a quali-
ed installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane gas. Field conversion is not permitted other than
between natural or propane gases.
Visit us online at www.FACTORYBUYSDIRECT.com to view
mantel options that can also be used with this product.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-855-607-6557, 8:00 am - 4:30 pm CST,
Monday through Friday or email contact@factorybuysdirect.com
VENT
-
FREE GAS
REMOTE CONTROL
FIREPLACE INSERT
OWNER’S OPERATION AND
INSTALLATION MANUAL
SKU: 170038
MODEL FDI32R
CSA/ANS
Z21.11.2 2019
Unvented
Room Heaters
PFS F09-
www.factorybuysdirect.com
200245-01H2
TABLE OF CONTENTS
Safety ........................................................ 3
Specications ............................................ 5
Qualied Installing Agency ........................ 5
Product Features ....................................... 5
Local Codes............................................... 5
Unpacking.................................................. 6
Product Identication ................................. 6
Water Vapor: A By-Product Of
Unvented Room Heaters ..................... 6
Air For Combustion and Ventilation ........... 7
Installation ................................................. 9
Operation ................................................. 20
Inspecting Burners................................... 24
Electrical .................................................. 25
Care And Maintenance ............................ 26
Troubleshooting ....................................... 27
Replacement Parts .................................. 30
Parts ........................................................ 31
Service Hints ........................................... 32
Technical Service..................................... 32
Accessories ............................................. 32
Warranty .................................................. 34
SAVE THIS BOOK
PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
9,829,195 9,423,123 9,441,833 9,518,732 9,752,779 9,416,977 8,764,436
8,568,136 8,516,878 8,297,968 8,281,781 8,235,708 7,967,006
7,967,007 7,730,765 7,677,236 7,607,426 7,434,447
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-red heater. It uses air (oxy-
gen) from the room in which it is installed. Provisions
for adequate combustion and ventilation air must be
provided. Refer to Air For Combustion and Ventilation
section on page 6 of this manual.
WARNING: FIRE, EXPLOSION AND ASPHYXIATION HAZARD
Improper adjustment, alteration, service, maintenance, or
installation of this heater or its controls can cause death or
serious injury.
Read and follow instructions and precautions in User's Infor-
mation Manual provided with this heater.
This appliance may be installed in an aftermarket*, per-
manently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas.
This appliance is equipped with a simple means to-
switch between propane and natural gas. Field conver-
sion by any other means including the use of a kit is
not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
www.factorybuysdirect.com
3200245-01H
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, op-
erate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualied installer, service
agent, or local gas supplier may
install and service this product.
This appliance is equipped with
an automatic selector device that
allows it to operate with propane
or natural gas
WARNING: Keep the appli-
ance area clear and free from
combustible materials, gasoline,
and other ammable vapors and
liquids.
DANGER: Carbon monoxide
poisoning may lead to death!
CARBON MONOXIDE POISONING: Early
signs of carbon monoxide poisoning resemble
the u, with headaches, dizziness or nausea.
If you have these signs, the heater may not be
working properly. Get fresh air at once! Have
heater serviced. Some people are more af-
fected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the inu-
ence of alcohol and those at high altitudes.
NATURAL AND PROPANE GAS: Natural and
propane gas are odorless. An odor-making
agent is added to the gas. The odor helps you
detect a gas leak. However, the odor added to
the gas can fade. Gas may be present even
though no odor exists.
WARNING: Do not allow fans
to blow directly into replace.
Avoid any drafts that alter burner
ame patterns.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not
approved for use with this heater.
WARNING: Due to high tem-
peratures, the appliance should
be located out of trac and away
from furniture and draperies.
WARNING: Do not place
clothing or other ammable ma-
terial on or near the appliance.
Never place any objects in the
replace.
WARNING: Fireplace be-
comes very hot when running.
Keep children and adults away
from hot surfaces to avoid burns
or clothing ignition. Fireplace
will remain hot for a time after
shutdown. Allow surfaces to
cool before touching.
WARNING: Carefully super-
vise young children when they
are in the room with the heater.
Toddlers, young children and
others may be susceptible to
accidental contact burns. A
physical barrier is recommended
if there are at risk individuals in
the house. To restrict access to
a replace or stove, install an
adjustable safety gate to keep
toddlers, young children and
other at risk individuals out of
the room and away from hot
surfaces.
WARNING: The re screen or
guard designed for this unvent-
ed appliance must be installed
prior to operation.
www.factorybuysdirect.com
200245-01H4
1. Do not place propane supply tank(s) inside
any structure. Propane supply tank(s)
must be placed outdoors.
2. This heater shall not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shuto
system. The ODS shuts down the heater
if not enough fresh air is available. See
Air for Combustion and Ventilation, pages
7 and 8. If heater keeps shutting o, see
Troubleshooting, page 27.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts o, do not relight until you
have provided fresh, outside air. If heater
keeps shutting o, have it serviced.
6. Do not run heater:
• Where ammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
o. If heated, the vapors from these prod-
ucts may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT or ON locked positions. Never set
control knob between locked positions.
Poor combustion and higher levels of
carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualied
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
10. Turn o and unplug heater and let cool
before servicing. Only a qualied service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
12. To prevent performance problems, do not
SAFETY
use propane fuel tank of less than 100 lbs.
capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14. To prevent sooting, follow the instructions
in Care and Maintenance (see page 26).
15. Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause soot-
ing. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
16. This heater is designed to be smokeless. If
logs ever appear to smoke, turn o heater
and call a qualied service person.
Note: During initial operation, slight smok-
ing could occur due to log curing and the
heater burning manufacturing residues.
www.factorybuysdirect.com
5200245-01H
SPECIFICATIONS
Model FDI32R
Gas Type Natural Gas Propane Gas
Ignition Battery Ignitor Battery Ignitor
Input Rating
32,000 Btu/Hr 32,000 Btu/Hr
Pressure Regulator Setting 4" W.C. 9" W.C.
Inlet Gas Pressure* (inches of water)
(*for purposes of input adjustment)
Maximum 9.5" Maximum 14"
Minimum 5" Minimum 11"
Heater Dimensions (HxWxD) •
33.27" × 36.38" × 18.38"
Carton Dimensions (HxWxD) •
35.85" × 40.19" × 20.49"
Stove Weight • 88.2 lbs
Shipping Weight • 98.5 lbs
QUALIFIED INSTALLING AGENCY
Only a qualied agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment ser-
vicing. The term “qualied agency” means any
individual, rm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing, or
servicing equipment; that is experienced in
such work; that is familiar with all precautions
required; and that has complied with all the
requirement of the authority having jurisdiction.
PRODUCT FEATURES
SAFETY PILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shuto system. The
ODS/pilot shuts o the heater if there is not
enough fresh air.
BATTERY IGNITION SYSTEM
This heater is equipped with an electronic
battery control system. This system requires
one AAA battery (provided).
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
propane or natural gas. The heater is shipped
from the factory ready for connecting to pro-
pane. The heater can easily be changed to
natural gas by having your qualied installer
follow the instructions on page 10 and the
markings on the heater.
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
25 West 43rd Street
New York, NY 10036
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
This heater is designed for vent-free operation.
State and local codes in some areas prohibit
the use of vent-free heaters.
State of Massachusetts: The installation
must be made by a licensed plumber or gas
tter in the Commonwealth of Massachusetts.
Sellers of unvented propane or natural
gas-red supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a exible
appliance connector cannot exceed three
feet in length.
www.factorybuysdirect.com
200245-01H6
PRODUCT IDENTIFICATION
Figure 1 - Vent-Free Fireplace Insert
WATER VAPOR: A BY
-
PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combus-
tion. An unvented room heater produces ap-
proximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recom-
mended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehu-
midier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
UNPACKING
1. Remove top inner pack.
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5 Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap log.
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
Hood
Screen
Heater Controls
(Behind Panel)
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7200245-01H
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a conned
space or unusually tight construc-
tion unless provisions are made
for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy ecient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
ecient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning ap-
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, replaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
WARNING: This heater shall
not be installed in a room or
space unless the required vol-
ume of indoor combustion air
is provided by the method de-
scribed in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combus-
tion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
www.factorybuysdirect.com
200245-01H8
VENTILATION AIR
Ventilation Air From Inside Building
AIR FOR COMBUSTION AND VENTILATION
Outlet
Air
Ventilated
Attic
Outlet
Air
Inlet
Air
Inlet Air
Ventilated
Crawl Space
To
Crawl
Space
To Attic
Figure 2 - Ventilation Air from Inside
Building
Figure 3 - Ventilation Air from Outdoors
This fresh air would come from an adjoining
unconned space. When ventilating to an
adjoining unconned space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the oor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two perma-
nent openings: one within 12" of the ceiling
and one within 12" of the oor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconned space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
Or
Remove
Door into
Adjoining
Room,
Option 3
Ventilation Grills
Into Adjoining Room,
Option 2
12"
12"
Ventilation
Grills into
Adjoining
Room,
Option 1
www.factorybuysdirect.com
9200245-01H
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualied ser-
vice person must install heater.
Follow all local codes.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other ammable
objects are less than 42" from
the front, top, or sides of the
heater
• in high trac areas
• in windy or drafty areas
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as to-
bacco smoke, aromatic candles,
cleaning uids, oil or kerosene
lamps, etc.) in the air exist, may
cause walls to discolor.
Figure 4 - Minimum Clearances to Wall
and Ceiling
IMPORTANT: Vent-free heaters add moisture
to the air. Although this is benecial, installing
heater in rooms without enough ventilation air
may cause mildew to form too much moisture.
See Air for Combustion and Ventilation, pages
7 and 8.
CHECK GAS TYPE
Be sure your gas supply is right for your heat-
er. Otherwise, call dealer where you bought
the heater for proper type heater.
CLEARANCES TO
COMBUSTIBLES
WARNING: You must main-
tain the minimum clearances
shown in Figure 4. If you can,
provide greater clearances from
oor, ceiling, and joining wall.
Measure from outermost point
of heater.
Minimum Wall and Ceiling
Clearances
A. Clearances from outermost point of heater
to any combustible side wall should not be
less than 7".
B. Clearances from the heater to the ceiling
should not be less than 42".
Note: When heater is installed directly on
carpeting, vinyl or other combustible material,
other than wood ooring, the heater must be
installed on a metal or wood panel extending
the full width and depth of the heater.
Ceiling
7"
Min.
7"
Min.
42"
Min.
Side
Wall
Side
Wall
Front View
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200245-01H10
INSTALLATION
GAS SELECTION
This appliance is factory
preset for propane gas. No
changes are required for
connecting to propane. Only a
qualied installer or service techni-
cian can perform gas selection and
connecting to gas supply.
CAUTION: Two gas line in-
stallations at the same time are
prohibited.
CAUTION: To avoid gas leak-
age for the gas not being used at
the inlet of regulator, a qualied
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regula-
tor. This is normal. When the inlet
connection tting is inserted
and tightened, this plunger will
be pushed back by the tting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work and
the warranty will be voided.
The inlet regulator is color coded
for identication of the correct
gas type. Blue is for propane
gas and yellow is for natural gas.
FOR PROPANE GAS
INSTALLATION: BLUE
Apply thread sealant to the threads on a 3/8"
NPT brass connection tting. While pushing
in, rotate the tting clockwise until the threads
engage the regulator. After the tting has been
hand tightened into the regulator use a wrench
to complete tightening of the tting. Install ad-
ditional tting to connect to the house supply.
Yellow Natural Gas
Plunger Underneath
Metal Cap
Blue Propane
Gas Plunger
Figure 5 - Gas Regulator
Insert Gas Fitting
for Natural Gas
Insert Gas Fitting
for Propane Gas
DO NOT REMOVE
Blue Propane Plunger
Install Gas Fitting Here
www.factorybuysdirect.com
11200245-01H
INSTALLATION
Use only the cap supplied on the
regulator. Do not use an o the
shelf pipe cap. This can damage
the plunger. The supplied regula-
tor cap is designed so it will not
engage the unused gas type.
3. Apply thread sealant to the threads on
the connection tting. While pushing in,
rotate the tting clockwise until the threads
engage the regulator. After the tting has
been hand tightened into the regulator
use a wrench to complete tightening of the
tting. Install additional tting to connect
to the house supply.
Use only the metal cap. DO NOT
use an o the shelf 3/8" NPT pipe
cap. This will damage the plung-
ers located inside the regulator.
DO NOT TRY TO REMOVE THE
PLUNGERS FROM INSIDE THE
REGULATOR. THE PLUNGER
WILL BE PUSHED BACK AS THE
FITTING IS INSTALLED. REMOV-
ING THE PLUNGERS WILL VOID
THE WARRANTY.
Make sure the type of gas being
used is correct. Check to make
sure the connection tting is in
the correct inlet on the regula-
tor. Refer to Connecting to Gas
Supply, page 14.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 27.
FOR NATURAL GAS
INSTALLATION: YELLOW
1. Remove the metal cap installed over the
NG regulator inlet.
2. Install metal cap over Propane regulator
inlet. This will keep debris out of regulator.
Figure 6 - Connection Fitting
Metal Pipe Cap
Metal Cap
DO NOT REMOVE
Yellow Natural Gas Plunger
Install Gas Fitting Here
Brass
Fitting
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200245-01H12
INSTALLATION
BUILT
-
IN FIREPLACE INSTALLATION
Figure 9 - Rough Opening for Wall
Installation
Figure 7 - Clearance to Combustibles
Figure 8 - Fireplace Clearances
3/4" Clearance to Facia
Note: Height of fireplace opening on facia to be 30
1
/
2
"
1
3
/
8
" Clearance to Sides, Back and Top
36
1
/
2
"
37
3
/
4
"
WARNING: Do not allow any
combustible materials to overlap
the rebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the rebox.
Built-in installation of this replace involves
installing replace into a framed-in enclosure.
This makes the front of the replace ush
with wall. If installing a built-in mantel above
the replace, you must follow the clearances
shown in Figure 7.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
replace may become hot to the
touch. If installed properly, these
temperatures meet the require-
ment of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 7).
1. Frame in rough opening. Use dimensions
shown in Figure 8 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 10 (page 13) for the rough
opening. The height is 32
1
/
2
", which is
the same as the wall opening above (see
Figure 9).
2. Carefully set replace in front of rough
opening with back of replace inside wall
opening.
Bottom Edge of
Vent Hood
2
1
/
2
"
2"
4"
7"
8"
10"
12"
Note: All vertical measurements
are from lower edge of vent
hood to bottom of mantel shelf.
42" to
Ceiling
Safe
Zone
Mantel
Shelf
14"
16"
18"
35"
32
1
/
2
"
19"
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13200245-01H
INSTALLATION
3. Attach gas line to replace gas regulator.
See Connecting to Gas Supply, page 14.
4. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
IMPORTANT: When nishing your rebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the rebox. Combustible materials
should never overlap the rebox front.
Figure 10 - Rough Opening for Corner
Installation
CAUTION: Do not operate
replace without hood in place.
1. Align 3 holes in upper side of hood with
holes in heat insulation board (see Fig-
ure 11).
2. Insert screwdriver through hole in top re-
box panel to secure hood to heat insulation
board with 3 screws (see Figure 11).
INSTALLING HOOD
35"
28
1
/
8
"
39
3
/
4
"
56
1
/
4
"
Figure 11 - Hood Installation
Hood
Heat
Insulation
Board
Top of Firebox
Top
Firebox
Panel
www.factorybuysdirect.com
200245-01H14
INSTALLATION
CONNECTING TO GAS SUPPLY
CAUTION: For propane gas,
never connect heater directly
to the gas supply. This heater
requires an external regulator
(not supplied). Install the exter-
nal regulator between the heater
and gas supply. Gas supplier
provides external regulator for
natural gas. The installer pro-
vides the external regulator for
propane gas.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and pro-
pane gas)
• equipment shuto valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• exible gas hose (check local codes)
• 3/8" NPT brass tting
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installa-
tion must include an equipment shuto valve,
union, and plugged 1/8" NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT
tap must be upstream from heater (see Figure
12, page 15).
IMPORTANT: Install an equipment shuto
valve in an accessible location. The equip-
ment shuto valve is for turning on or shutting
o the gas to the appliance.
Apply pipe joint sealant lightly to male threads.
This will prevent excess sealant from going
into pipe. Excess sealant in pipe could result
in clogged heater valves.
WARNING: A qualied ser-
vice technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance re-
quires a 3/8" NPT (National Pipe
Thread) brass inlet connection
to the pressure regulator.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
WARNING: Do not over-
tighten gas connections.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9" of water. If gas
line pressure is higher, heater
regulator damage could occur.
See Pressure Switch, page 27.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or ttings.
www.factorybuysdirect.com
15200245-01H
Figure 12 - Gas Connection
* Purchase the optional CSA design-certied equipment
shuto valve from your dealer.
For propane installations, the installer must
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure to
between 11" and 14" of water. If you do not
reduce incoming gas pressure, heater regu-
lator damage could occur. Install external
regulator with the vent pointing down as
shown in Figure 13. Pointing the vent down
protects it from freezing rain or sleet.
For both gas types, install sediment trap in
supply line as shown in Figure 12. Place
Figure 13 - External Regulator
with Vent Pointing Down
Figure 14 - Gas Regulator Location and
Gas Line Access into Fireplace Cabinet
External
Regulator with
Vent Pointing
Down
Propane
Supply Tank
Equipment
Shuto Valve
Ground
Joint Union
3/8" NPT
Pipe Nipple
Tee Joint
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Test Gauge
Connection*
Sediment
Trap
Tee Joint
Pipe Nipple
Gap
3" Minimum
sediment trap where it is within reach for
cleaning. Place sediment trap where trapped
matter is not likely to freeze. A sediment trap
traps moisture and contaminants. This keeps
them from going into heater controls. If sedi-
ment trap is not installed or is installed wrong,
heater may not run properly.
Natural Gas
From Gas Meter
(5" W.C.** to
9.5" W.C.
Pressure)
Propane
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
INSTALLATION
Gas Regulator
Inlet Connector
www.factorybuysdirect.com
200245-01H16
Figure 15 - Equipment Shuto Valve
CHECKING GAS CONNECTIONS
Open
Closed
Equipment
Shuto Valve
Figure 17 - Checking Gas Joints for
Natural Gas
INSTALLATION
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
ame to check for a leak. Apply
a noncorrosive leak detection
uid to all joints. If bubbles form,
there is a leak. Correct all leaks
at once.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
1. Disconnect heater with its appliance main
gas valve (control valve) and equipment
shuto valve from gas supply piping sys-
tem. Pressures in excess of 1/2 PSIG will
damage heater regulator.
2. Cap o open end of gas pipe where equip-
ment shuto valve was connected.
3. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
4. Check all joints of gas supply piping sys-
tem. Apply noncorrosive leak detection
uid to all joints. If bubbles form, there
may be a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shuto
valve to gas supply. Check reconnected
ttings for leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shuto valve (see Fig-
ure 15).
2. Pressurize supply piping system by either
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
3. Check all joints from gas meter to equip-
ment shutoff valve for natural gas or
propane supply to equipment shuto valve
for propane (see Figure 16 or 17). Apply
a noncorrosive leak detection uid to all
joints. Bubbles forming show a leak.
4. Correct all leaks at once.
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shuto valve (see Fig-
ure 15).
2. Open main gas valve located on or near
gas meter for natural gas or open propane
supply tank valve.
3. Make sure control knob of heater is in the
OFF position.
Control Valve
Location
Control Valve
Location
Equipment
Shuto Valve
Equipment Shuto Valve
External Regulator with
Vent Pointing Down
Propane
Supply Tank
Figure 16 - Checking Gas Joints for
Propane Gas
Gas Meter
www.factorybuysdirect.com
17200245-01H
Top Trim Piece
Left Trim Piece
Right Trim Piece
Figure 18 - Decorative Trim
Figure 19 - Installing Decorative Trim
INSTALLATION
4. Check all joints from equipment shuto
valve to control valve (see Figure 16 or
17, page 16). Apply a noncorrosive leak
detection uid to all joints. Bubbles form-
ing show a leak.
5. Correct all leaks at once.
INSTALLATION FOR DECORATIVE TRIM
6. Light heater (see Lighting Instructions on
page 20). Check all other internal joints
for leaks.
7. Turn o heater (see To Turn O Gas Ap-
pliance, page 21).
1. Identify left, right and top decorative trim
pieces (see Figure 18).
2. Starting with the left and right side trim
pieces, snap the screw clips over the
shoulder screws provided on the replace.
Snap the top trim on last (see Figure 19).
Note: The shoulder screws do not need
to be tightened down to hold the trim in
place.
Shoulder
Screw
Top Decorative
Trim
Left/Right
Decorative Trim
CONNECTING ELECTRICAL SUPPLY
This replace insert requires an 120V
electrical output within 4 feet of the
unit. Extension cords may be used.
The remote receiver requires 4 AA bat-
teries. This powers the heater in case
of an electrical power outage.
1. Locate 6V DC adapter.
2. Plug Connector End of Adapter into the
Power Change Supply on the back of the
heater.
3. Plug adapter into 120V electrical outlet.
Power Change
Supply
Connector End
of Adapter
www.factorybuysdirect.com
200245-01H18
Figure 21 - Installing Logs
INSTALLATION
INSTALLING LOGS
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation,
and periodically thereafter,
check to ensure that no ame
comes in contact with any log.
With the heater set to high, check
to see if ames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contact-
ing logs will create soot.
Each log is marked with a number. This
number will help you to identify the logs when
installing.
After installing logs, add decorative cinders
around the grate base, do not place any
decorative cinders on logs or burner.
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
the logs exactly as instructed. Do not modify
logs. Use only logs supplied with heater.
Logs 1 through 6 have pins on the back that
slide into the slots in the base brackets.
Some logs may have pins that t into holes on
another log. This helps keep them in place.
Slot in Bracket
Rear
Bracket
Middle
Bracket
Front
Bracket
Figure 20 - Log Base
8
2
3
4
5
6
7
9
1
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19200245-01H
INSTALLATION
INSTALLING BATTERIES
CAUTION: Do not mix old and
new batteries. Do not mix alka-
line, standard (carbon - zinc), or
rechargeable (nickel - cadmium)
batteries. Do not dispose of
batteries in re, batteries may
explode or leak.
• Batteries are included.
• Remove batteries when depleted.
• Install/replace the batteries according to the
type and quantity stated in table below.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installation
may void the warranty on the product.
• For remote control systems, maximize bat-
tery life by turning o the receiver when it
is not in use.
• For long periods of non-operation, remove
batteries from all components for safety.
Component Type of Battery Qty.
Ignitor AAA 1
Remote Control AAA 2 or 3*
Remote Receiver AA 4
*Note: Quantity depends on model of remote
Control.
Ignitor
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
Receiver and Remote Control
Batteries are required in both the Remote
Control (Transmitter) (2 AAA size) and Re-
ceiver (4 AA size) (see Figure 23).
Note: Be sure batteries are placed correctly.
Reversing the batteries can cause damage to
the receiver and remote. Replace all batteries
on a yearly basis or sooner.
Position the slide switch on the front of the
receiver box in the ON position before install-
ing batteries. Once the batteries are installed
you will hear a single beep which indicates
the batteries are charged. If you do not hear
a beep, replace with new batteries.
Figure 22 - Installing Battery in Ignitor
AAA
Battery
Positive
UP
AA
AA
AA
AAA
AAA
AA
REMOTE
OFF
ON
LEARN
Figure 23 - Installing Batteries in Remote
Control and Receiver
Receiver
Remote Control
(Transmitter)
www.factorybuysdirect.com
200245-01H20
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly, a
re or explosion may result caus-
ing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the oor because some
gas is heavier than air and will settle
on the oor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the re department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualied service technician. Force or
attempted repair may result in a re or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualied service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
WARNING: The re screen or
guard designed for this unvent-
ed appliance must be installed
prior to operation..
NOTICE: During initial operation
of new heater, burning logs will
give o a paper-burning smell.
Orange ame will also be pres-
ent. Open damper or window to
vent smell. This will only last a
few hours.
1. STOP! Read the safety information above.
2. Make sure equipment shuto valve is fully
open.
3. Push in the control knob slightly and turn
clockwise to the OFF position.
4. Wait ve (5) minutes to clear out any gas.
Then smell for gas around heater and near
the oor. If you smell gas, STOP! Follow
"B" in the safety information above. If you
do not smell gas, go to the next step.
5. Push in the control knob slightly and turn
counterclockwise to the PILOT
position. Press in control knob for ve (5)
seconds (see Figure 24).
Note: The rst time that the heater is oper-
ated after connecting the gas supply,the
control knob should be pressed for about
thirty (30) seconds. This will allow air to
bleed from the gas system. If pilot does not
stay lit, refer to Troubleshooting, pages 27
though 30. Also contact a qualied service
technician or gas supplier for repairs. Until
repairs are made, light pilot with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
LIGHTING INSTRUCTIONS
Figure 24 - Control Knob in the OFF
Position
Ignitor
Button
Receiver
Control Knob
www.factorybuysdirect.com
21200245-01H
9. Turn control knob counterclockwise
to the ON position. The main burner
should light.
10. Make sure the heater screen is in place
before operating heater.
11. If heater will not operate, follow the instruc-
tions To Turn O Gas To Appliance, and
call your service technical or gas supplier.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shuto valve.
WARNING: If input gas type
is NG, make sure NG pilot burner
ignites. If input gas type is Pro-
pane, make sure Propane pilot
burner ignites (see Figure 36,
page 26).
6. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached
to the burner. If needed, keep press-
ing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 27 though 30.
Also contact a qualied service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure.
7. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 4
through 8. This heater has a safety inter-
lock system. Wait one (1) minute before
lighting pilot again.
8. Be sure the slide switch on the front of the
receiver is in the ON position.
OPERATION
Shutting Off Heater
Turn control knob clockwise to the
OFF position.
Shutting Off Burner Only
(pilot stays lit)
Turn control knob clockwise to the
PILOT position.
1. Remove screen by lifting and pulling
forward.
2. Follow steps 1 through 6 under Lighting
Instructions, page 20.
3. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.
4. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.
TO TURN OFF GAS TO APPLIANCE
MANUAL LIGHTING PROCEDURE
THERMOSTAT CONTROL OPERATION
The thermostatic control used on this model
diers from standard thermostats. The ther-
mostat used on this heater senses the room
temperature AT THE REMOTE HANDSET. At
times the room may exceed the set tempera-
ture. If so, the burner will shut o. The burner
will cycle back on when room temperature
drops below the set temperature. The control
can be set to any temperature between 45°
F and 99°F.
Note: The location of the remote handset will
aect the operation. If it is in a warmer place
the unit will shut o before the room is warmed
www.factorybuysdirect.com
200245-01H22
Key Settings
ON - Operates unit to on position, manually
operated solenoid ON.
OFF - Operates unit to o position, manually
operated solenoid OFF.
MODE - Changes unit from manual mode to
thermo mode.
SET - Sets temperature in thermo mode.
TEMP
ROOM SET TEMP
1
4
6
2
3
5
Figure 26 - Remote Control
Figure 27 - Remote Control Display
LCD Liquid Crystal Display
1. DISPLAY Indicates CURRENT room
temperature.
2. °F or °C Indicates degrees Fahrenheit or
Celsius.
3. FLAME Indicates burner/valve in operation.
4. ROOM Indicates remote is in THERMO
operation.
5. TEMP Appears during manual operation.
6. SET Appears during time the of setting
the desired temperature in the thermo
operation.
OPERATION
LEARN
REMOTE OFF
ON
Figure 25 - Receiver
Slide Switch
Learn Button
REMOTE CONTROL SYSTEM
Programming the Remote and Receiver
The remote and receiver must be “learned”
to one another.
To prepare the receiver box for learning, use
a pen or small screwdriver to gently press
and hold the learn button until you hear 3
series of beeps.
1. Place the slide switch on the receiver in
the remote position (see Figure 25).
2. Turn control knob on the heater to the ON
position.
3. Use a pen or small screwdriver to gently
press and hold the recessed LEARN
button on the face of the receiver for 2-3
seconds. You will hear a beep.
4. Press the ON button on the remote control
to light the burner (see Figure 26). You
will hear a series of beeps. This will also
"learn", or program, the remote and the
receiver.
Note: Remote must be at least 5 feet
away from the receiver during the learning
process.
Note: If the remote control is lost or dam-
aged, the slide switch on the receiver can
be used to operate the heater.
Note: When batteries are replaced the
learning process above must be repeated.
Remote Control Operation
The transmitter operates on 2 AAA batteries.
www.factorybuysdirect.com
23200245-01H
OPERATION
2. Press and hold the SET key until the de-
sired set temperature is reached. The LCD
screen set numbers will increase from 45°
to 99° and then restart over at 45°.
3. Release the SET key. The LCD screen
will display the set temperature for 3 sec-
onds, then ash the set temperature for
3 seconds, then LCD screen will default
to display the room temperature.
To Change The Set Temperature
1. Press and hold the SET key until the
desired set temperature is reached. The
LCD screen set numbers will increase
from 45° to 99° then restart over at 45°.
2. Release the SET key. The LCD screen will
display the set temperature for 3 seconds,
then ash the set temperature for 3 sec-
onds, then the LCD screen will default to
display the room temperature.
3. Press the MODE key to disengage the
thermo mode. The word ROOM on the
LCD screen will not show when the thermo
is not in operation.
Note: The highest SET temperature is
99°F (32 °C) and the lowest temperature
is 45°F (6°C).
REMOTE CONTROL OPERATION
NOTES
The Thermo Feature on the transmitter op-
erates the appliance whenever the ROOM
TEMPERATURE varies a certain number of
degrees from the SET TEMPERATURE.
This variation is called the “swing” or tem-
perature dierential. The normal operating
cycle of an appliance may be 4 times per
hour depending on how well the room or
home is insulated from the cold or drafts.
The factory setting for the “swing number” is
2. This represents a temperature variation of
+/-2°F (1°C) between SET temperature and
ROOM temperature, which determines when
the replace will be activated. The transmitter
has ON and OFF manual functions that are
activated by pressing either button on the
face of the transmitter. When a button on the
transmitter is pressed the word ON or OF will
appear on the LCD screen to show while the
signal is being sent. Upon initial use, there
may be a delay of three seconds before the
remote receiver will respond to the transmitter.
This is part of the system’s design.
Figure 28 - Manual Mode in ON Operation
Figure 29 - Manual Mode in OFF Operation
Setting°F/°C Scale
The factory setting for temperature is °F. To
change this setting to °C, press the ON key
and the OFF key on the remote control at the
same time (see Figure 26, page 22). This will
change from °F to °C. Follow this same pro-
cedure to change from °C back to °F.
Manual Function
To operate the system in the manual “MODE”
do the following.
ON OPERATION
Press the ON key and the appliance ame will
come on. During this time the LCD screen will
show ON (see Figure 28).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
will show (see Figure 23). The ame icon will
appear on LCD screen in manual on mode.
TEMP
TEMP
TEMP
TEMP
OFF OPERATION
Press the OFF key and the appliance ame
will shut o. During this time the LCD screen
will show OF (see Figure 29).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
will show (see Figure 29).
THERMOSTAT FUNCTION
Setting Desired Room Temperature
The remote control system can control the
thermostat when the transmitter is in the
THERMO mode. The word ROOM must be
displayed on the screen.
To set the THERMO MODE and desired room
temperature:
1. Press the MODE key until the LCD screen
shows the word ROOM. The remote is
now in the thermostatic mode.
www.factorybuysdirect.com
200245-01H24
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot ame pattern and burner ame pattern often.
Incorrect ame patterns indicate the need for cleaning (see Care and Maintenance,
page 25) or service.
WARNING: Only a qualied service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 30 - Correct Pilot Flame Pattern
(Natural Gas shown)
Figure 31 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
Figure 30 shows a correct pilot ame pattern.
Figure 31 shows an incorrect pilot ame pat-
tern. The incorrect pilot ame is not touching
the thermocouple. This will cause the ther-
mocouple to cool, which shuts the heater o.
If pilot ame pattern is incorrect, as shown
in Figure 31
• turn heater o (see To Turn O Gas to Ap-
pliance, page 21)
• see Troubleshooting pages 27 through 30.
WARNING: If incorrect ame
occurs, your heater could pro-
duce increased levels of carbon
monoxide. If the burner ame
pattern seems excessive, fol-
low instructions at bottom of
this page.
Notice: Do not mistake orange ames with
yellow tipping. Dirt or other ne particles enter
the heater and burn causing brief patches of
orange ame.
Approx. 3"-6" Above Top of Logs
More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs
More Than 8" Above Top of Logs
Figure 32 - Correct Burner Flame Pattern
Figure 33 - Incorrect Burner Flame
Pattern
BURNER FLAME PATTERN
Figure 32 shows a correct burner ame pattern. Figure 33 shows an incorrect burner ame
pattern. If burner ame pattern is incorrect then:
• turn heater o (see To Turn O Gas to Appliance, page 21).
• see Troubleshooting pages 27 through 30.
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the tting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
NG
3-3.5" WC
Natural Gas
Shown
LP
8-11" WC
NG
3-3.5" WC
Natural Gas
Shown
LP
8-11" WC
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25200245-01H
ELECTRICAL
WARNING: Never attempt to service heater while it is plugged
in, operating, or hot. Burns and electrical shock could result. Only
a qualied service person should service or repair heater.
Verify proper operation after servicing. If any of the original wire as supplied with the heater
must be replaced, it must be replaced with a wire of at least a 105° C temperature rating.
INLET GAS PRESSURE MAX 1/2 PSIG (3.5 KPa)
200110-01B
03/15
WARNING:
Make sure Regulator Cap is in the appropriate position
as shown in diagrams. Installation and service should be done by
qualified service technician only.
Natural Gas
When using natural gas:
Make sure the cap is installed in the propane/LP inlet of regulator.
Use thread sealant to assure there are no leaks.
Propane/LP Gas
When using propane/LP gas:
Make sure the cap is installed in the natural gas (NG) inlet of regulator.
Use thread sealant to assure there are no leaks.
ADVERTENCIA: Asegúrese la tapa del regulador esté en la posición adecuada,
como se muestra en los diagramas. La instalación y reparaciones deben ser realizadas
por un técnico de servicio calificado solamente.
Gas Natural
Cuando se utiliza gas natural:
Asegúrese de que la tapa está instalado en el propano/LP entrada del regulador.
Utilice sellador de roscas para asegurar que no haya fugas.
Propano/LP Gas
Cuando se utiliza el gas propano / LP:
Asegúrese de que la tapa está instalado en la entrada de gas natural (GN) del regulador.
Utilice sellador de roscas para asegurar que no haya fugas.
NG
Yellow Plunger
This appliance may be installed in an aftermarket,*
permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural gas.
Field conversion by any other means including the use of
a kit is not permitted.
WARNING: Make sure the supplied cap is
installed in unused regulator fitting before
connecting the correct gas supply line.
WARNING: Do not use natural gas and
propane gas together.
CAUTION: Two gas line installations at
the same time are prohibited.
ADVERTENCIA: Asegúrese de que la línea
no utilizado se conecta por primera vez
antes de conectar la línea de suministro
de gas correcta.
ADVERTENCIA: No utilice el gas natural y
el gas propano juntos.
PRECAUCIÓN: Dos instalaciones de
líneas de gas al mismo tiempo están
prohibidos.
FOR PROPANE GAS SUPPLY
PARA LA FUENTE DE GAS DEL PROPANE
CAUTION: The heater requires an external regulator to reduce
the LP tank pressure to a maximum of 14" W.C. Never connect
this product directly to the supply tank.
PRECAUCIÓN: El calentador requieres una externa regulador
para reducir la presión del tanque de gas a un máximo de 14"
W.C. Nunca conecte este producto directamente al tanque de
suministro.
FOR NATURAL GAS SUPPLY
PARA LA FUENTE DE GAS DEL NATURAL
NOTICE: An additional gas regulator will be necessary if the
local natural gas pressure exceeds the heater's rated maximum
inlet pressure. If in doubt, contact the local gas utility. If natural
gas inlet pressure exceeds 10" W.C., the safety pressure switch
will activate. See owners manual for proper procedure to bypass
the pressure switch.
AVISO: Un regulador de gas adicional será necesario si la
presión del gas natural local excede de entrada nominal máxima
del calentador presión. En caso de duda, póngase en contacto
con la compañía de gas local. Si la presión de entrada de gas
natural supera los 10" WC, el interruptor de presión de
seguridad se activará. Consulte el manual del propietario para el
procedimiento adecuado de derivación el interruptor de presión.
Procom Heating, Inc. U.S. Patent Information
This product may be covered by one or more of the following
United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541
8,568,136 8,545,216 8,517,718 8,516,878 8,506,290 8,465,277
8,317,511 8,297,968 8,281,781 8,241,034 8,235,708 8,152,515
8,011,920 7,967,006 7,967,007 7,654,820 7,730,765 7,677,236
7,607,426 7,434,447
Other patents pending.
TOLL-FREE Customer Care Number: 1-866-573-0674
Numero de Atención al Cliente GRATUITO: 1-866-573-0674
Visit our website for more information www.usaprocom.com
Visite nuestra página web para más informacion www.usaprocom.com
DC 6V 1.5A
Adaptor
120V 60Hz
Power
Change
Assembly
Reciever
(4 AA Batteries Required)
Valve
Red
Red
Yellow
Black
Black
Red
Black
Pin and Socket Connector
LEARN
REMOTE OFF
ON
Power Change Assembly
(On Back of Heater)
WIRING DIAGRAM
Figure 34 - Wiring Diagram
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200245-01H26
CARE AND MAINTENANCE
WARNING: Turn o heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualied service techni-
cian. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner ame holes with
the heater running. All slotted burner ame
holes should be open with yellow ame pres-
ent. All round burner ame holes should be
open with a small blue ame present. Some
burner ame holes may become blocked by
debris or rust, with no ame present. If so,
turn o the heater and let it cool, and remove
blockage or replace burner. Blocked burner
ame holes will create soot.
Figure 35 - Burner and Injector Holder
CLEANING BURNER PILOT AIR INLET HOLE
We recommend that you clean the unit every
2,500 hours of operation or every three months.
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust
and dirt. To clean these parts we recommend
using compressed air no greater than 30 PSl.
Your local computer store, hardware store,
or home center may carry compressed air in
a can. You can use a vacuum cleaner in the
blow position. If using compressed air in a can,
please follow the directions on the can. If you
don’t follow directions on the can, you could
damage the pilot assembly.
1. Shut o the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 35).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner. Repeat steps
3 and 4.
Injector
Burner
Tube
Primary Air
Inlet Holes
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage ODS/
pilot unit.
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot ame indicates dust and
dirt in the pilot assembly. There is a small pilot
air inlet hole about 2" from where the pilot ame
comes out of the pilot assembly (see Figure
36). With the unit o, lightly blow air through the
air inlet hole. You may blow through a drinking
straw if compressed air is not available.
Figure 36 - Pilot Inlet Air Hole
ODS/PILOT
(Back of pilot
shown for clarity)
Pilot Air Inlet Hole
Natural Gas
Burner
Propane
Gas Burner
Thermocouple
Pilot Air Inlet Hole
Ignitor
Electrode
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27200245-01H
CARE AND MAINTENANCE
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut o gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the re department.
WARNING: Only a qualied service technician should service and
repair heater. Make sure that power is turned o before proceeding.
Turn o and let cool before servicing.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
CABINET
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
LOGS
• If you remove logs for cleaning, refer to Installing Logs, page 18, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
BLOWER
(
OPTIONAL ACCESSORY
)
Refer to blower manual.
NG
Figure 37 - Gas Regulator Pressure Switch
Pressure
Switch
Set Screw
Pressure Switch
When using natural gas (NG), there is a pres-
sure switch that acts to turn o the gas ow to
the pilot if the inlet pressure exceeds 9.5" WC.
This is to prevent the operation of the unit on
the wrong gas (propane). If your natural gas
supply exceeds 9.5" WC the unit will not oper-
ate. Either contact your gas supplier to check
and adjust the inlet pressure or a qualied ser-
vice technician can bypass the pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
tting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 14.
Problem Possible Cause Corrective Action
Using natural gas and
pilot will not light.
Inlet pressure exceeds
9.5" WC.
Bypass pressure switch. See
instructions below.
Only a qualied installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small at bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
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200245-01H28
Problem Possible Cause Corrective Action
When ignitor button is
pressed in, there is no
spark at ODS/pilot
1. Low battery.
2. Ignitor electrode is not
connected to ignitor cable.
3. Ignitor cable is pinched or
wet.
4. Ignitor electrode is positioned
wrong. Ignitor electrode is
broken.
5. Broken ignitor cable.
6. Bad ignitor.
1. Replace battery.
2. Replace ignitor cable
3. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry.
4. Replace electrode.
5. Replace ignitor cable.
6. Replace ignitor.
When ignitor button is
pressed in there is a
spark at ODS/pilot but no
pilot ame present.
1. Gas supply is turned o or
equipment shuto valve is
closed.
2. Control knob not in PILOT
position.
3. Control knob not fully
pressed in while pressing
ignitor button.
4. Air in gas lines (new
installation or recent gas
interruption).
5. ODS / pilot is clogged.
6. Incorrect inlet gas pressure
or inlet regulator is damaged.
7. Depleted gas supply
(propane).
1. Turn on gas supply or open
equipment shuto valve.
2. Turn control knob to PILOT
position.
3. Fully press in control knob
while pressing ignitor button.
4. Continue holding down
control knob. Repeat igniting
operation until air is removed.
5.
Clean ODS/pilot (see Care
and Maintenance, page 26) or
replace ODS/pilot assembly.
6. Check inlet gas pressure or
replace inlet gas regulator.
7. Contact local propane gas
company.
ODS/pilot lights but ame
goes out when control
knob is released.
1. Control knob is not fully
pressed in.
2. Control knob is not pressed
in long enough.
3. Equipment shuto valve is
not fully open.
4. Thermocouple connection is
loose at control valve.
5. Pilot flame not touching
thermocouple, which allows
thermocouple to cool, caus-
ing pilot ame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
7. Control valve damaged.
1. Press in control knob fully.
2. After ODS/pilot lights, keep
control knob pressed in 30
seconds.
3. Fully open equipment shuto
valve.
4. Hand tighten until snug, and
then tighten 1/4 turn more.
5. A) Contact local natural or
propane gas company
B) Clean ODS/pilot (see
Care and Maintenance,
page 26) or replace ODS/
pilot assembly
6. Replace thermocouple.
7. Contact customer service.
TROUBLESHOOTING
The entire gas delivery piping including connec-
tions inside the heater should be leak tested by
the qualied installer. After leak testing the quali-
ed installer should light the appliance. Refer to
the correct ame pattern as illustrated on page
22. All ame patterns should be safely inside the
product. If for any reason they are not, stop use
of the appliance and call for repairs.
www.factorybuysdirect.com
29200245-01H
Problem Possible Cause Corrective Action
Burner(s) does not light
after ODS/pilot is lit
1. Burner orice is clogged.
2. Inlet gas pressure is too low.
3. Burner orice diameter is too
small.
1. Clean burner orifice (see
Care and Maintenance,
page 26).
2. Contact local gas supplier.
3. Replace gas train.
Delayed ignition of
burner(s).
1. Manifold pressure is too low.
2. Burner orice is clogged.
1. Contact local gas supplier.
2. Clean burner (see Care and
Maintenance, page 26).
Burner backring during
combustion
1. Burner orice is clogged or
damaged.
2. Burner is damaged.
3. Gas regulator is damaged.
1. Clean burner orifice (see
Care and Maintenance,
page 26).
2. Contact dealer or customer
service.
3. Replace gas train.
High yellow ame during
burner combustion
1. Not enough air.
2. Inlet gas pressure is too low.
3. Gas regulator is defective.
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 26).
2. Contact local gas supplier.
3. Replace gas train.
Slight smoke or odor
during initial operation
1. Residues from manufacturing
process.
1. Problem will stop after a few
hours of operation.
Gas odor during
combustion.
1. Foreign matter between
control valve and burner.
2. Gas leak. (See Warning
Statement at top of page 26).
1. Take apart gas tubing and
remove foreign matter.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
Heater produces
un-wanted odors.
1. Heater is burning vapors from
paint, hair spray, glues, etc.
See IMPORTANT statement,
page 26.
2. Gas leak. See Warning State-
ment at the top of page 26.
3 Low fuel supply.
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all
leaks (see Checking Gas
Connections, page 16).
3. Rell supply tank (Propane
models).
Heater produces a
whistling noise when
burner is lit.
1. Air in gas line.
2. Air passageways on heater
are blocked.
3. Dirty or partially clogged
burner orice.
1. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
2 Observe minimum installa-
tion clearances (Figure 4,
page 9)
3 Clean burner (see Care and
Maintenance, page 26).
TROUBLESHOOTING
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200245-01H30
TROUBLESHOOTING
Problem Possible Cause Corrective Action
Heater produces a click-
ing/ticking noise just after
burner is lit or shut o.
1. Metal is expanding while
heating or contracting while
cooling.
1. This is common with most
heaters. If noise is exces-
sive, contact qualied ser-
vice technician.
White powder residue
forming within burner
box or on adjacent walls
or furniture
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Turn heater o when using
furniture polish, wax, carpet
cleaner or similar products.
Heater shuts o in use
(ODS operates).
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially
clogged.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 26).
Gas odor exists even
when control knob is in
OFF position.
1. Gas leak. See Warning
Statement at top of page 27.
2. Control valve is defective.
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Contact customer service.
Moisture/condensation
noticed on windows.
1. Not enough combustion/
ventilation air.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 7.
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas supply and Propane tank size
• Purchase date
Usually, we will ask you to return the defective
part to the factory
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
www.factorybuysdirect.com
31200245-01H
PARTS
MODEL FDI32R
REMOTE
OFF
ON
LEARN
10
7
8
3
9
6
4
1
2
12
11
5
www.factorybuysdirect.com
200245-01H32
PARTS
MODEL FDI32R
This list contains replaceable parts for your heater. When ordering replacement parts, follow
the instructions listed under Replacement Parts on page 31 of this manual.
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• replace will not produce specied heat
• propane gas supply might be low (propane units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct at 1-855-607-6557 or by email at [email protected].
When calling, please have your model and serial numbers of your heater ready.
ITEM PART # DESCRIPTION QTY
1 162392-01 Gas Train Assembly 1
2 161635-01HT Hood 1
3 TK32 Decorative Trim Kit 1
4 161311-01 Control Valve With Solenoid 1
5 OD-C0889-11 Solenoid Only 1
6 161338-01 Ignitor 1
7 161312-02 Receiver 1
8 161334-01 Remote Control 1
9 161297-02MB Screen Assembly 1
10 161339-00 Log Assembly 1
11 162520-01 6V DC Adapter 1
12 162521-01 Power Change Assembly 1
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these acces-
sories, contact Factory Buys Direct at 1-855-607-6557 for information.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shuto valve with
1/2" NPT tap.
OPTIONAL FAN KIT - FIB100
The fan has 3 settings ON/OFF/Auto.
www.factorybuysdirect.com
33200245-01H
NOTES
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www.factorybuysdirect.com
200245-01H34
200245-01
Rev. H
01/21
WARRANTY
KEEP THIS WARRANTY
Model _______________________________
Serial No. ____________________________
Date Purchased _______________________
Keep receipt for warranty verication.
REGISTER YOUR PRODUCT AT WWW.FACTORYBUYSDIRECT.COM
FACTORY BUYS DIRECT LIMITED WARRANTIES
New Products
Standard Warranty: Factory Buys Direct warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
Factory Buys Direct’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of rst purchase.
Factory Reconditioned Products
Limited Warranty: Factory Buys Direct warrants factory reconditioned products and any parts thereof to be
free from defects in material and workmanship for a period 30 days from the date of rst purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with Factory
Buys Direct’s warnings and instructions. No return will be authorized. Parts will be provided to repair the product.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty, the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualied installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a Factory Buys Direct Authorized Service Center or a provider ap-
proved by Factory Buys Direct. Warranty parts must be obtained through authorized dealers of this product
and/or Factory Buys Direct who will provide original factory replacement parts. Failure to use original factory
replacement parts will void this warranty.
Traveling, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering or alteration(s).
This is Factory Buys Direct’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and tness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of rst purchase.
Factory Buys Direct makes no other warranties regarding this product.
Factory Buys Direct’s liability is limited to the purchase price of the product and Factory Buys Direct shall not
be liable for any other damages whatsoever under any circumstances including direct, indirect, incidental,
or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
Factory Buys Direct.com
2701 Industrial Drive
Bowling Green, KY 42101
