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Disposal en
21
Fault Cause and troubleshooting
Demo mode is activated.
▶
Switch off demo mode in the basic settings.
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The hood control is
not working properly.
The hood control functions do not switch on.
▶
Resetting and re-pairing the settings of the Wi-Fi home network
Animations on the
displays
In certain circumstances, the hob can perform self-maintenance tasks, e.g. a firmware up-
date, optimisation or troubleshooting.
▶
Wait until the process is complete and only then switch the hob on.
24.3 Normal noises from your appliance
An induction hob may sometimes cause noises or vi-
brations, such as buzzing, crackling, hissing noises, fan
noises or rhythmic noises.
Disposal
25 Disposal
25.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an environmentally
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
Customer Service
26 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
26.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
The rating plate can be found:
¡ on the appliance certificate.
¡ on the lower section of the hob.
The product number (E no.) can also be found on the
glass ceramic. You can also display the customer ser-
vice index (KI) and the production number (FD) in the
basic settings. →Page15
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Information regarding Free and Open Source Software
27 Information regarding Free and Open Source Software
This product includes software components that are li-
censed by the copyright holders as free or open
source software.
The applicable licence information is stored on your
home appliance. You can also access the applicable li-
cence information via your HomeConnect app: "Profile
-> Legal information -> Licence Information".
1
You can
1
Depending on the appliance specifications
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