Loading ...
Loading ...
Loading ...
47
AXIS M10 Series - Troubleshooting
Poor rendering of H.264/MPEG-4
images
Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to
enable Advanced Video Rendering from the H.264/MPEG-4 tab in the AMC control panel
applet.
Ensure that your graphics card is using the latest device driver. The latest drivers can usu-
ally be downloaded from the manufacturer's web site.
Color saturation is different in H.264
and Motion JPEG
Modify the settings for your graphics adapter. Please see the adapter's documentation for
more information.
Lower frame rate than expected Reduce number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the system administrator that there is enough bandwidth available. See also
the online help.
Check in the AMC control panel applet (H.264/MPEG-4 tab) that video processing is not
set to Decode only I frames.
Lower the image resolution.
Why do I not get 30 frames per sec-
ond?
See the section General performance considerations, on page 53.
Image degeneration Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply Check that you are using an AXIS PS-H or AXIS PS-V power supply.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure Contact your Axis dealer.
The Status indicator LED is flashing red and the camera is inaccessible
A firmware upgrade has been inter-
rupted or the firmware has otherwise
been damaged
See the Emergency Recovery Procedure above.
No images displayed on web page
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your browser to
allow ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is
installed on your workstation.
Installation of additional ActiveX
component restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for
more information.
Video/Image problems, general
Image too dark or too light Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try low-
ering the frame rate or the upload period.
Slow image update Configuring pre-buffers, motion detection, high-resolution images, or high frame rates,
will affect the performance of the camera.
Poor performance Poor performance may be caused by heavy network traffic, multiple users accessing the
unit, low performance clients, use of features such as Motion Detection, Event handling.
Certificate error when using 802.1X For authentication to work properly it is important to synchronize the time in the AXIS
M10 Series network cameras with an NTP Server. See information on NTP server under
Date and Time on page 34.
Poor quality snapshot images
Screen incorrectly configured on your
workstation
In Display Properties, configure your screen to show at least 65000 colors, that is, at least
16-bit. Using only 16 or 256 colors will produce dithering artifacts in the image.
Overlay/Privacy mask is not displayed
Incorrect size or location of overlay or
privacy mask.
The overlay or privacy mask may have been positioned incorrectly or may be too large.
Refer to Overlay Image Requirements and Limitations in the online help for more infor-
mation.
Browser freezes
Mozilla/Firefox 1.4 (or later) can
sometimes freeze on a slow computer
Lower the image resolution.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing
files to free up space.
Motion Detection triggers unexpectedly
Loading ...
Loading ...
Loading ...