DS-320 User's Guide
3
Contents
DS-320 User's Guide ................................................................................................................................... 7
Scanner Basics............................................................................................................................................ 8
Scanner Parts Locations ...................................................................................................................... 8
Scanner Parts.................................................................................................................................. 8
Scanner Buttons and Lights........................................................................................................... 11
User Replaceable Epson Scanner Parts and Accessories ............................................................ 12
Changing the Power Save Settings.................................................................................................... 12
Loading Originals...................................................................................................................................... 14
Loading Originals in the Input Tray..................................................................................................... 14
Original Document Specifications.................................................................................................. 19
Loading Receipts in the Input Tray..................................................................................................... 20
Receipt Specifications ................................................................................................................... 25
Loading Special Originals................................................................................................................... 26
Special Original Specifications ...................................................................................................... 31
Loading Plastic Cards in the Card Slot ............................................................................................... 32
Plastic Card Specifications ............................................................................................................ 36
Scanning .................................................................................................................................................... 37
Starting a Scan................................................................................................................................... 37
Starting a Scan from a Scanner Button.......................................................................................... 37
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................... 38
Assigning Start Button Settings or Scan Jobs - Mac ................................................................. 40
Starting a Scan Using the Epson Scan 2 Icon ............................................................................... 42
Starting a Scan from a Scanning Program..................................................................................... 44
Scanning with Document Capture Pro in Standard View.................................................................... 46
Scanning with Document Capture Pro in Simple View ....................................................................... 49
Scanning with Document Capture - Mac ............................................................................................ 51
Scanning in Epson Scan 2 ................................................................................................................. 54
Additional Scanning Settings - Main Settings Tab ......................................................................... 58
Additional Scanning Settings - Advanced Settings Tab................................................................. 59
Scanning Settings for Special Documents..................................................................................... 61
4
Image Format Options................................................................................................................... 61
Scan Resolution Guidelines ............................................................................................................... 62
Scanning Special Projects.................................................................................................................. 63
Scanning Two Originals onto One Sheet (Stitching Images) ......................................................... 63
Scanning Multi-Page Originals as Separate Files - Windows ........................................................ 66
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ..................................... 70
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac....................... 71
Saving a Scan as an Office Format File......................................................................................... 75
Saving a Scan as an Office Format File - Mac............................................................................... 77
Scanning to a SharePoint Server or Cloud Service ....................................................................... 80
Cleaning and Transporting Your Scanner............................................................................................... 84
Cleaning Your Scanner ...................................................................................................................... 84
Cleaning Inside Your Scanner............................................................................................................ 84
Checking the Scanner Roller Counter ................................................................................................ 93
Replacing the Scanner Rollers........................................................................................................... 95
Resetting the Scanner Roller Counter ......................................................................................... 101
Transporting Your Scanner .............................................................................................................. 102
Solving Problems .................................................................................................................................... 104
Scanner Light Status........................................................................................................................ 104
Solving Scanning Problems ............................................................................................................. 105
Scanner Does Not Turn On or Turns Off Unexpectedly............................................................... 106
Scanner Button Does Not Work as Expected .............................................................................. 106
Scanning Software Does Not Operate Correctly ......................................................................... 107
Cannot Start Epson Scan 2 ......................................................................................................... 107
Original Feeds Incorrectly in Scanner.......................................................................................... 108
Original Jams in Scanner............................................................................................................. 109
Scanning is Slow ......................................................................................................................... 110
Solving Scanned Image Quality Problems ....................................................................................... 111
Back of Original Image Appears in Scanned Image .................................................................... 111
Scanned Characters are Blurry ................................................................................................... 112
Characters are not Recognized During Conversion to Editable Text (OCR) ............................... 112
Ripple Patterns Appear in an Image ............................................................................................ 113
Spots or Lines Appear in All Scanned Images............................................................................. 113
5
Scanned Image is Cropped ......................................................................................................... 114
Resetting the Epson Scan 2 Settings .......................................................................................... 114
Uninstall Your Scanner Software...................................................................................................... 115
Uninstalling Scanner Software - Windows................................................................................... 115
Uninstalling Scanner Software - Mac........................................................................................... 115
Where to Get Help............................................................................................................................ 116
Technical Specifications ........................................................................................................................ 118
Windows System Requirements ...................................................................................................... 118
Mac System Requirements .............................................................................................................. 118
General Specifications ..................................................................................................................... 119
Dimension Specifications ................................................................................................................. 120
Electrical Specifications ................................................................................................................... 121
Environmental Specifications ........................................................................................................... 121
Safety and Approvals Specifications ................................................................................................ 122
Notices ..................................................................................................................................................... 123
Important Safety Instructions............................................................................................................ 123
Restrictions on Copying ................................................................................................................... 125
Default Delay Times for Power Management for Epson Products.................................................... 126
Binding Arbitration and Class Waiver ............................................................................................... 126
Trademarks...................................................................................................................................... 129
Copyright Notice............................................................................................................................... 130
libTIFF Software Acknowledgment.............................................................................................. 130
A Note Concerning Responsible Use of Copyrighted Materials................................................... 131
Copyright Attribution.................................................................................................................... 131
7
DS-320 User's Guide
Welcome to the DS-320 User's Guide.
For a printable PDF copy of this guide, click here.
8
Scanner Basics
See these sections to learn about the basic features of your scanner.
Scanner Parts Locations
Changing the Power Save Settings
Scanner Parts Locations
See these sections to identify the parts on your scanner.
Scanner Parts
Scanner Buttons and Lights
User Replaceable Epson Scanner Parts and Accessories
Parent topic: Scanner Basics
Scanner Parts
1 Input tray
9
2 Cover latch
1 Output slot
2 Card slot
3 Mode selector
4 Edge guides
5 Paper guide
6 Input tray
10
7 ADF (Automatic Document Feeder)
1 Power inlet
2 USB port
12
1
power button
2 ! error light
3
automatic feeding mode light
4
stop button
5 Ready light
6 start button
Parent topic: Scanner Parts Locations
User Replaceable Epson Scanner Parts and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Part Part number
Pickup roller B12B819251
Separation pad B12B819271
Parent topic: Scanner Parts Locations
Changing the Power Save Settings
You can use the Epson Scan 2 Utility to change the time period before the scanner enters sleep mode
and turns off automatically.
1. Do one of the following to access the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
14
Loading Originals
Follow the instructions here to load your originals into the scanner.
Loading Originals in the Input Tray
Loading Receipts in the Input Tray
Loading Special Originals
Loading Plastic Cards in the Card Slot
Loading Originals in the Input Tray
You can load originals that meet the document specifications in the input tray.
1. Slide the cover latch to open the scanner.
15
2. Press the power button to turn on the scanner, if necessary.
3. Extend the paper guide.
16
Note: If you are loading an original that is 14.5 inches (368.3 mm) or longer, do not extend the paper
guide.
4. Raise the input tray edge guides and slide them all the way out.
5. If you are loading a multi-page original, fan your stack of originals.
Note: If you are loading an original that is 14.5 inches (368.3 mm) or longer, load only one sheet at a
time.
17
6. Stack the originals with the printed side facing down and slide the stack so the leading edge is at an
angle as shown.
7. Slide the mode selector to ADF and load standard originals into the input tray printed side down
and top edge first. Slide in the originals until they meet resistance and the ready light becomes
brighter.
18
8. Slide the edge guides against the edges of the original.
Note: If you are scanning originals that are 14.5 inches (368.3 mm) or longer, support the original as
it enters into and ejects from the scanner as shown.
Original Document Specifications
Parent topic: Loading Originals
Related references
Original Document Specifications
Related topics
Scanning
19
Original Document Specifications
You can load original documents that meet these specifications in your scanner.
Paper type Paper size Paper weight Loading capacity
Plain paper
Fine paper
Recycled paper
Letter (8.5 × 11 inches
[216 × 279 mm])
14 to 34 lb
(52 to 128 g/m²)
17 lb (64 g/m²): 25 sheets
21 lb (80 g/m²): 20 sheets
34 lb (128 g/m²): 12
sheets
Loading capacity may
vary depending on the
paper type.
Legal (8.5 × 14 inches
[216 × 356 mm])
A4 (8.3 × 11.7 inches
[210 × 297 mm])
A5 (5.8 × 8.2 inches
[148 × 210 mm])
A6 (4.1 × 5.8 inches
[105 × 148 mm])
B5 (7.2 × 10.1 inches
[182 × 257 mm])
B6 (5 × 7.2 inches
[128 × 182 mm])
Width: 2.0 to 8.5 inches (50.8
to 215.9 mm)
Height: 14.5 to 44 inches
(368.3 to 1117.6 mm)
14 to 34 lb
(52 to 128 g/m²)
1 sheet
Post cards 3.9 × 5.8 inches
(100 × 148 mm)
34 to 61 lb
(128 to 230 g/m²)
51 lb (190 g/m²): 8 cards
58 lb (220 g/m²): 6 cards
Paper business cards 2.1 × 3.4 inches (55 × 89 mm) 34 to 61 lb
(128 to 230 g/m²)
Caution: Do not load the following types of originals in the scanner, or they may be damaged or may
damage the scanner:
• Photos
• Thermal paper
• Coated paper
20
• Glossy originals
• Fabric or other non-paper originals
• Originals with uneven surfaces, such as embossed documents
• Originals containing staples or paper clips
• Originals with carbon paper backing
• Originals with wet ink
• Originals that are bound
• Originals with labels, stickers, or sticky notes
• Ripped, curled, or wrinkled originals
• Originals with holes, other than standard hole-punched originals
• Transparencies
• Carbon-less paper
• Perforated originals
Parent topic: Loading Originals in the Input Tray
Loading Receipts in the Input Tray
You can load receipts that meet the specifications in the input tray.
Note: Load only one receipt at a time.
21
1. Slide the cover latch to open the scanner.
Note: Do not extend the paper guide.
2. Press the power button to turn on the scanner, if necessary.
3. Start the Epson Scan 2 program, select the Automatic Feeding Mode checkbox on the Main
Settings tab, then click Scan.
22
The Automatic Feeding Mode light on the scanner turns on.
Note: Make sure to specify the correct Document Size in Epson Scan 2. If the receipt length is 34
inches (863.6 mm) or less, select Auto Detect (Long Paper) to detect the size automatically. If the
receipt length is more than 34 inches (863.6 mm), select Customize and enter the paper size.
23
4. Raise the input tray edge guides and adjust them to the width of the receipt.
24
5. Slide the mode selector to ADF and load the receipt into the input tray printed side down and top
edge first.
25
6. Guide the receipt into the ADF and support it as it enters automatically into the scanner. (You can
continue feeding receipts into the scanner, one after another, while the scanner is in Automatic
Feeding Mode.)
7. When you are finished scanning, press the stop button on the scanner to close Automatic
Feeding Mode.
Receipt Specifications
Parent topic: Loading Originals
Related references
Receipt Specifications
Related topics
Scanning
Receipt Specifications
You can load 1 receipt at a time that meets these specifications in your scanner.
26
Paper type Paper size Paper thickness
Receipts (plain paper, fine
paper, or recycled paper)
3 × 3 inches (76.2 × 76.2 mm) to 3 × 14
inches (76.2 × 355.6 mm)
14 to 20 lb (53 to 77 g/m²)
Note: Scan receipts one at a time using Automatic Feeding Mode. Support a long original receipt as it
enters and exits the scanner.
Parent topic: Loading Receipts in the Input Tray
Loading Special Originals
You can load envelopes or thick originals (such as post cards or business cards) in the input tray. Make
sure the originals meet the specifications for special originals before loading them.
Note: When scanning special originals, turn off the Detect Double Feed setting on the Main Settings tab
in Epson Scan 2.
1. Slide the cover latch to open the scanner.
27
2. Press the power button to turn on the scanner, if necessary.
3. Extend the paper guide.
28
4. Raise the input tray edge guides and slide them all the way out.
5. Slide the mode selector to ADF.
29
6. Do one of the following:
• For an envelope, load it vertically in the input tray with the printable side down and the flap facing
as shown. Slide in the envelope until it meets resistance and the ready light becomes brighter.
30
• For thick originals, load them vertically in the input tray printable side down and top edge first.
Slide in the originals until they meet resistance and the ready light becomes brighter.
31
7. Slide the edge guides against the edges of the original.
Special Original Specifications
Parent topic: Loading Originals
Related references
Special Original Specifications
Related topics
Scanning
Special Original Specifications
You can load envelopes or thick originals (such as post cards or business cards) that meet these
specifications in your scanner.
Paper type Paper size Paper thickness Loading capacity
Envelopes 4.72 × 9.25 inches (120 ×
235 mm)
3.62 × 6.50 inches (92 ×
165 mm)
0.015 inch (0.38 mm)
or less
1 envelope
32
Paper type Paper size Paper thickness Loading capacity
Thick originals 2 × 2.28 inches (50.8 ×
70 mm) to 3.9 × 5.8 inches
(100 × 148 mm)
34 to 61 lb (128 to 230
g/m²)
51 lb (190 g/m²): 8
sheets (vertical)
58 lb (220 g/m²): 6
sheets (vertical)
Parent topic: Loading Special Originals
Loading Plastic Cards in the Card Slot
You can load plastic cards that meet the card specifications in the card slot.
Note: Do not load plastic cards into the ADF.
1. Slide the cover latch to open the scanner.
33
2. Press the power button to turn on the scanner, if necessary.
3. Slide the mode selector to card.
34
4. Load the card into the card slot face up and top edge first until the leading edge of the card is pulled
into the scanner. Make sure to insert the card according to the white guidelines on the card slot.
35
Note: Do not load plastic cards horizontally or at an angle.
When scanning starts, the card is taken into the scanner, protrudes slightly from the slot at the back,
and then returns through the scanner and ejects from the card slot at the front. Do not touch the card
until it is fully ejected or a malfunction may occur.
Plastic Card Specifications
Parent topic: Loading Originals
36
Related references
Plastic Card Specifications
Related topics
Scanning
Plastic Card Specifications
You can load original plastic and laminated cards that meet these specifications in your scanner's card
slot.
Card type Card size Card thickness Loading capacity
Plastic cards,
standard (ISO7810 ID-
1 compliant)
2.1 × 3.3 inches
(54 × 85.6 mm)
0.04 inch (1.0 mm) or
less
1 card (vertical)
Note: Plastic cards with glossy surfaces, laminated cards, and embossed cards may not scan properly.
Parent topic: Loading Plastic Cards in the Card Slot
37
Scanning
You can scan your originals and save them as digital files.
Starting a Scan
Scanning with Document Capture Pro in Standard View
Scanning with Document Capture Pro in Simple View
Scanning with Document Capture - Mac
Scanning in Epson Scan 2
Scan Resolution Guidelines
Scanning Special Projects
Starting a Scan
After placing your originals on your product for scanning, start scanning using one of these methods.
Starting a Scan from a Scanner Button
Starting a Scan Using the Epson Scan 2 Icon
Starting a Scan from a Scanning Program
Parent topic: Scanning
Starting a Scan from a Scanner Button
You can scan using the start button on your scanner. This automatically starts Document Capture Pro
(Windows) and Document Capture (Mac) and the scan job you have assigned to the button.
Note: Make sure Epson Scan 2 and Document Capture Pro (Windows) or Document Capture (Mac) are
installed on the computer connected to the scanner.
1. Make sure the scanner is connected to your computer.
2. If you are scanning using the ADF, slide the mode selector to ADF. If you are scanning a business
or plastic card using the card slot, slide the mode selector to card.
3. Load an original in your scanner.
4. Press the start button.
The scanner starts the job that was assigned to the start button in Document Capture Pro
(Windows) or Document Capture (Mac).
38
Note: You can view or change the scan settings using Document Capture Pro (Windows) or
Document Capture (Mac).
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
Assigning Start Button Settings or Scan Jobs - Mac
Parent topic: Starting a Scan
Adding and Assigning Scan Jobs with Document Capture Pro - Windows
You can view, change, or add available default scan settings when you scan using the start button on
your product. You do this by accessing the scan jobs in the Document Capture Pro program.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window.
2. If you see a Switch to Simple View button in the upper right corner of the window, click it.
39
You see a window like this:
3. Click the Job Settings button.
Note: If you do not see the button, click the < symbol in the Job bar.
40
You see a window like this:
4. To add a scan job, click the New Job icon, enter a name for the new job, select settings as
necessary, and click OK.
You can now use the new scan job when you scan with Document Capture Pro.
Note: See the Help information in Document Capture Pro for details.
5. To assign a scan job to the start button, click the Button Assignment icon.
6. Select the job that you want to assign to the start button from the drop-down list.
7. Click OK, then click OK again.
You can now use the assigned scan job when you scan with the start button on your product.
Parent topic: Starting a Scan from a Scanner Button
Assigning Start Button Settings or Scan Jobs - Mac
You can view or change the default scan settings when you scan using the start button on your
scanner. You do this by accessing the scan jobs in the Document Capture program.
41
1. Start Document Capture on a computer connected to the product.
2. Click the Manage Job icon from the toolbar at the top of the window.
You see a window showing the current scan job list.
3. If you want to add a scan job, click Add or the + icon, enter a name for the new job, select settings
as necessary, and click OK.
You can now use the new scan job when you scan with Document Capture.
Note: See the Help information in Document Capture for details.
4. If you want to assign a scan job to the start button, click the icon at the bottom of the
window and click Event Settings.
5. Select the job that you want to assign to the start button.
6. Click OK.
Parent topic: Starting a Scan from a Scanner Button
42
Starting a Scan Using the Epson Scan 2 Icon
You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a
file.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
• Windows 10: Click and select EPSON > Epson Scan 2.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON
> Epson Scan 2 > Epson Scan 2.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2.
43
You see an Epson Scan 2 window like this:
44
Parent topic: Starting a Scan
Starting a Scan from a Scanning Program
You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,
and open the scanned image in the program.
Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the
software described in this section. You also cannot download and install any Epson product software
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows
Store.
1. Open your scanning program and select its scanning option. (See your scanning program help for
instructions.)
2. Select your product.
Note: In certain programs, you may need to select your product as the "source" first. If you see a
Select Source option, choose it and select your product. With Windows, do not select a WIA option
for your product; not all scan functions will be available.
45
You see an Epson Scan 2 window like this:
46
Parent topic: Starting a Scan
Scanning with Document Capture Pro in Standard View
You can use Document Capture Pro in Standard View to select settings, preview, and change the
scanned file settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your
scanner first; if you do, select your product.)
3. If you see a Switch to Standard View button in the upper right corner of the window, click it.
You see a window like this:
47
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the
menu bar).
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click Scan.
48
You see a preview of your scan in the Document Capture Pro window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
Pro window.
7. If you would like to scan additional originals and add them to the current captured images, click the
Add Page(s) icon and follow the instructions on the screen.
8. Check the scanned images and edit them as necessary.
Note: See the help information in Document Capture Pro for details.
9. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrows next to the icons.)
10. Depending on the destination you chose, click OK or Send to complete the scan.
Parent topic: Scanning
49
Related tasks
Loading Originals in the Input Tray
Scanning in Epson Scan 2
Scanning with Document Capture Pro in Simple View
You can use Document Capture Pro in Simple View to quickly select options and scan.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
You see the Document Capture Pro window. (You may see a screen asking you to select your
scanner first; if you do, select your product.)
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
50
4. Click Select Scanner and select your scanner from the scanner list, if necessary.
5. If you want to use a scan job, click one of the job icons in the Job section of the window to complete
and send your scan with one click.
6. If you want to select scan settings for a particular destination, click the Scan Settings button, select
any displayed settings you want to use, and click OK.
Note: See the help information in Document Capture Pro for details. If you do not see the Scan
Settings button, click the < symbol in the Scan and... bar.
7. Click one of the destination icons in the Scan and... section of the window. Your product starts
scanning and you see the settings window.
8. Select any destination settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
51
9. Confirm your settings and click OK or Close.
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Scanning in Epson Scan 2
Scanning with Document Capture - Mac
When you scan with Document Capture, the program automatically saves your scanned file on your
computer in the folder you specify. You can select settings, preview, and change the scanned file
settings as necessary.
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture for details.
1. Load your original in the product.
2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
52
3. Click the Scan icon.
You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
53
7. Click Scan.
You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
8. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
9. Check the scanned images and edit them as necessary.
10. Click one of the Destination icons to choose where to send your scanned files. (If you cannot see all
of the icons below, click the arrow next to the icons.)
11. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning
54
Related tasks
Loading Originals in the Input Tray
Scanning in Epson Scan 2
Scanning in Epson Scan 2
Epson Scan 2 automatically scans your document and saves the scanned file in PDF format in your
operating system's Documents or My Documents folder, or opens it in your scanning program. You can
select settings, preview, and change the scanned file settings as necessary.
1. Load your original in the product.
2. Start Epson Scan 2.
55
You see this window:
56
Note: The Document Source setting is automatically set to ADF for your product.
3. If you want to scan different size originals by loading them into the ADF one by one, check the
Automatic Feeding Mode checkbox and click Scan. Scanning begins as soon as you load each
original.
4. Select the Scanning Side setting that matches the sides of the original that you want to scan.
5. Select the Document Size setting that matches the size of your original, or select Auto Detect to
have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size,
if necessary.
6. Select your original image type and how you want it scanned as the Image Type setting.
7. Select the Resolution setting you want to use for your scan.
8. Select any of the additional settings that you want to use on the Main Settings tab.
9. Click the Advanced Settings tab and select any settings that you want to use.
10. If you are scanning using the ADF, slide the mode selector to ADF. If you are scanning using the
card slot, slide the mode selector to card.
11. To see a preview of your scan with the settings you selected, click the Preview button.
57
Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window.
12. Reinsert your original into the ADF or card slot.
13. Select the format in which you want to save your scanned file as the Image Format setting. If
necessary, select Options and select any desired format options.
14. Enter the file name for your scanned file in the File Name field. Select Settings to modify the file
name settings.
15. Select the location in which you want to save your scanned file as the Folder setting. If necessary,
select Select to create a new folder.
58
16. Click Scan.
The product scans your original and saves the scanned file in the location you specified.
17. If you selected the Automatic Feeding Mode setting, place your next original in the ADF for
scanning. When you finish scanning originals, click Finish.
Additional Scanning Settings - Main Settings Tab
Additional Scanning Settings - Advanced Settings Tab
Scanning Settings for Special Documents
Image Format Options
Parent topic: Scanning
Related tasks
Loading Originals in the Input Tray
Additional Scanning Settings - Main Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Main Settings tab.
Rotate
Rotates the original image clockwise to the desired angle before scanning it. Select Auto to allow
your product to automatically rotate the image based on the orientation of the text (may take longer to
scan).
Correct Document Skew
Corrects skewed originals, image contents, or both.
Add or edit pages after scanning
Lets you add, remove, or edit the pages in a scan, including rotating pages and changing the page
order.
Note: To save multiple pages in a single file, you must select a file format that supports multiple
pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is
saved as a separate file.
Parent topic: Scanning in Epson Scan 2
59
Additional Scanning Settings - Advanced Settings Tab
You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all
adjustment settings may be available, depending on other settings you have chosen.
60
Text Enhancement
Sharpens the appearance of letters in text documents.
Auto Area Segmentation
Makes black and white images clearer and text recognition more accurate by separating the text from
the graphics.
Dropout
The scan will not pick up the color you select. This setting is available only if you select Grayscale or
Black & White as the Image Type setting.
Color Enhance
Enhances the shades of the color you select in the scanned image. This setting is available only if you
select Grayscale or Black & White as the Image Type setting.
Brightness
Adjusts the overall lightness and darkness of the scanned image.
Contrast
Adjusts the difference between the light and dark areas of the overall scanned image.
Gamma
Adjusts the midtone density of the scanned image.
Threshold
Adjusts the level at which black areas in text and line art are delineated, improving text recognition in
OCR (Optical Character Recognition) programs.
Unsharp Mask
Makes the edges of certain image areas clearer. Turn off this option to leave softer edges.
Descreening
Removes the ripple pattern that might appear in subtly shaded image areas, such as skin tones. This
option improves results when scanning magazines or newspapers. (The results of descreening do not
appear in the preview image, only in your scanned image.)
Edge Fill
Corrects shadowing around the edges of the image by filling the shadows with black or white.
Remove Punch Holes
Removes the shadows caused by holes on the edges of the original.
Dual Image Output
Scans the original image twice using different output settings (Windows only).
Parent topic: Scanning in Epson Scan 2
61
Scanning Settings for Special Documents
You need to select specific options on the Main Settings tab in Epson Scan 2 when scanning special
originals.
Type of original Required settings
Envelope Select Off as the Detect Double Feed setting and Auto as
the Rotate setting.
Plastic cards Select Plastic Card as the Document Size setting and Off
as the Detect Double Feed setting.
Large originals If the Document Size list does not contain the document size
you want to scan, select Customize to create a custom
size.
Long paper If the Document Size list does not contain the document size
you want to scan, select Auto Detect (Long Paper) or
select Customize to create a custom document size up to
44 inches (1117.6 mm).
Parent topic: Scanning in Epson Scan 2
Image Format Options
You can select different image formats and related options. For details on available options, click the ?
icon on the Epson Scan 2 Image Format Options window. Not all image formats have options.
Bitmap (*.bmp)
A standard image file format for most Windows programs.
JPEG (*.jpg)
An image format that lets you highly compress image data. However, the higher the compression, the
lower the image quality. (The TIFF format is recommended when you need to modify or retouch your
scanned image.)
PNG (*.png)
An image format that does not lose quality during editing.
TIFF (*.tif)
A file format created for exchanging data between many programs, such as graphic and DTP
software.
62
Multi-TIFF (*.tif)
A TIFF file format when multiple pages are saved to the same file, allowing you to edit the images
using a compatible program.
PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file.
Searchable PDF (*.pdf)
A document format that is readable by Windows and Mac systems using Adobe Reader, Acrobat, or
other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned
document can be searched.
Parent topic: Scanning in Epson Scan 2
Scan Resolution Guidelines
The resolution setting in your scanning software, measured in dpi (dots per inch), controls the amount of
detail captured in your scans. Increasing the resolution raises the amount of detailed captured but
comes with the following disadvantages:
• Larger file sizes
• It takes longer to scan your originals, send/receive your scans by email or fax, and to print your scans
• The image may become too large to fit on your display or print on paper
If you plan to enlarge a scanned image so you can print it at a larger size, you may need to increase the
resolution from the default resolution set by the software. Follow these guidelines to determine the
resolution setting you need:
• You will scan the image at its original size but enlarge it later in an image-editing program.
Increase the resolution setting in your scanning software. Increase the resolution by the same amount
you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi
(dots per inch) and you will double the image size later, change the resolution setting to 600 dpi.
• You will scan the image at 100% or smaller size.
Select the resolution setting based on how you will use the scanned image:
• Email/view on a computer screen/post on the web: 96 to 200 dpi
• Print/fax/convert to editable text (OCR)/create searchable PDF: 200 to 300 dpi
• You will scan the image on long paper.
Scan paper up to 44 inches (1117.6 mm) in length with a maximum resolution of 300 dpi or less.
Parent topic: Scanning
63
Scanning Special Projects
Your product's scanning software offers various options to help you quickly complete special scan
projects.
Scanning Two Originals onto One Sheet (Stitching Images)
Scanning Multi-Page Originals as Separate Files - Windows
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac
Saving a Scan as an Office Format File
Saving a Scan as an Office Format File - Mac
Scanning to a SharePoint Server or Cloud Service
Parent topic: Scanning
Scanning Two Originals onto One Sheet (Stitching Images)
You can scan both sides of a double-sided or folded original and combine them into a single image with
the Epson Scan 2 Stitch Images settings (not available for all products).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
64
You see a window like this:
65
4. Click the Scan Settings button, then click Detailed Settings.
You see an Epson Scan 2 window like this:
66
5. Select Double-Sided as the Scanning Side setting.
6. Select the original document size or Auto Detect as the Document Size setting.
7. Select one of the following as the Stitch Images setting:
• Top&Bottom: Places the scanned images one above the other.
• Left&Right: Places the scanned images side by side.
8. Select the Advanced Settings tab and set the Edge Fill setting to None.
9. Click Save.
10. Click OK.
11. Click Scan.
The scanned image is displayed.
Note: If the scanned images are not stitched together in the correct orientation, click Scanning Side
on the Epson Scan 2 window, select Settings, set the Binding Edge to Left or Top, and rescan the
document.
Parent topic: Scanning Special Projects
Scanning Multi-Page Originals as Separate Files - Windows
You can use Document Capture Pro (Windows) to scan multi-page originals as separate scanned files.
You indicate how the separate files are created by defining a maximum page count per file or by
inserting blank pages, barcodes, or characters that can be detected by the software as separation
markers.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your multi-page original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
67
You see the Document Capture Pro window.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
68
4. Click the Scan Settings button.
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your
product starts scanning and you see the settings window.
7. Select the Apply job separation checkbox.
8. Click Separation Settings.
69
You see a window like this:
9. Select the method you used to separate the originals as the Separator setting.
Note: See the help information in Document Capture Pro for details.
10. If necessary, select Create Folder and select a folder name.
11. Select any other folder naming settings you want and click OK, then click OK again.
Your originals are saved into separate files and folders as specified.
Parent topic: Scanning Special Projects
70
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2
You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is
recognized using Optical Character Recognition (OCR) and then embedded in the scanned original.
Note: The required Epson Scan 2 OCR Component is installed automatically when you install your
product software as instructed on the Start Here sheet. If you install your scanner software programs
individually, be sure to also install this component if you want to perform OCR.
1. If you are scanning using the ADF, slide the mode selector to ADF. If you are scanning using the
card slot, slide the mode selector to card.
2. Load your original in the product for scanning.
3. Start Epson Scan 2.
4. Select your scan settings.
5. Click Preview and adjust the area you want to scan, if necessary.
6. Reload the ejected original in the scanner.
7. Select Searchable PDF as the Image Format setting.
8. Select Options from the Image Format list.
71
You see this window:
9. Select any of the options on the General tab.
10. Select the Text tab.
11. Make sure the language used in the document text is selected as the Text Language setting.
12. Click OK.
13. Confirm the File Name setting and select a Folder setting for your document.
14. Click Scan.
The scanned image is saved as a searchable PDF.
Parent topic: Scanning Special Projects
Saving Scanned Documents as a Searchable PDF with Document Capture - Mac
You can scan a document with Document Capture and save the text in a searchable PDF. In a
searchable PDF, text is recognized using Optical Character Recognition (OCR) and then embedded in
the scanned original.
72
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture for details.
1. Load your original in the product for scanning.
2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
3. Click the Scan icon.
73
You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
7. Click Scan.
74
You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
8. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
9. Check the scanned images and edit them as necessary.
10. Open the File menu at the top of the Mac desktop and select Save As.
11. Select PDF as the File Type setting and click the Options button.
12. Select the Create Searchable PDF checkbox and click OK.
13. Click one of the Destination icons to choose where to send your scanned file. (If you cannot see all
of the icons below, click the arrow next to the icons.)
14. Depending on the destination you chose, click OK or Send to complete the operation.
75
Parent topic: Scanning Special Projects
Saving a Scan as an Office Format File
You can use Document Capture Pro to save your scans in one of the following Microsoft Office file
formats: Microsoft Word (.docx), Microsoft Excel (.xlsx), or Microsoft PowerPoint (.pptx).
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
You see a window like this:
76
4. Click the Scan Settings button.
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your
product starts scanning and you see the settings window.
7. Select the Office format file you want to use from the File Type drop-down list.
Note: The first time you select an Office format file you are prompted to download a plug-in update
for Microsoft Office files. Select Yes to download and install the plug-in.
8. Click Option to display additional settings.
77
9. Select any additional settings as necessary and click OK.
Note: See the help information in Document Capture Pro for details.
10. Confirm your settings and click OK.
Your originals are saved in the Office file format you selected.
Parent topic: Scanning Special Projects
Saving a Scan as an Office Format File - Mac
You can use Document Capture (Mac) to save your scans in one of these Microsoft Office file fomats:
Microsoft Word (.docx) and Microsoft Excel (.xlsx).
Note: The settings may vary, depending on the software version you are using. See the Help information
in Document Capture for details.
1. Load your original in the product for scanning.
2. Open the Applications folder, open the Epson Software folder, and select Document Capture.
You see a window like this:
Note: You may need to select your scanner from the scanner list.
78
3. Click the Scan icon.
You see a window like this:
Note: If you want to use a scan job that you created instead, select it from the Job list in the
Document Capture window, click the Start Job button, and skip the rest of these steps.
4. Select any displayed scan settings you want to use.
Note: See the Help information in Document Capture for details.
5. If you want to select detailed scan settings, close the Scan Settings window, open the Scan menu at
the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen.
6. Click the Scan icon and select any detailed scan settings you want to use from the Epson Scan 2
window.
79
7. Click Scan.
You see a preview of your scan in the Document Capture window.
Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture
window.
8. If you would like to scan additional originals and add them to the current captured images, click the +
icon, select Acquire from Scanner, and repeat the previous steps.
9. Check the scanned images and edit them as necessary.
10. Open the File menu at the top of the Mac desktop and select Save As.
11. Select DOCX (Word) or XLSX (Excel) as the File Type setting.
Note: The first time you select an Office file type setting in Document Capture, you see a prompt to
download a necessary plug-in for Microsoft Office files. Select Yes and follow the on-screen
instructions to download and install the plug-in to continue.
12. Click the Options button, select any necessary Office file type options, and click OK.
80
13. Click one of the Destination icons to choose where to send your scanned file. (If you cannot see all
of the icons below, click the arrow next to the icons.)
14. Depending on the destination you chose, click OK or Send to complete the operation.
Parent topic: Scanning Special Projects
Scanning to a SharePoint Server or Cloud Service
You can use Document Capture Pro to upload scanned images to a SharePoint server or a cloud
service.
Note: The settings may vary, depending on the software version you are using. See the help information
in Document Capture Pro for details.
1. Load your original in the product.
2. Do one of the following to start Document Capture Pro:
• Windows 10: Click and select Epson Software > Document Capture Pro.
• Windows 8.x: Navigate to the Apps screen and select Document Capture Pro.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson Software > Document Capture Pro.
3. If you see a Switch to Simple View button in the upper right corner of the window, click it.
81
You see a window like this:
82
4. Click the Scan Settings button.
You see a window like this:
5. Select any displayed settings you want to use and click OK.
Note: See the help information in Document Capture Pro for details.
6. Click one of the cloud server or service destination icons in the Scan and... section of the window.
Your product starts scanning and you see the settings window.
Note: If you cannot see all of the icons, the service software may not be installed or the service may
not be available on your platform.
7. Enter any required information to set up the destination. You may need to log in to your cloud service
to authenticate the connection and allow Document Capture Pro to access the cloud service. If you
have previously created a saved setting for the destination, select it from the drop-down list.
84
Cleaning and Transporting Your Scanner
See these sections if you need to clean or transport your scanner.
Cleaning Your Scanner
Cleaning Inside Your Scanner
Checking the Scanner Roller Counter
Replacing the Scanner Rollers
Transporting Your Scanner
Cleaning Your Scanner
To keep your product working at its best, you should clean it several times a year.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it. Do not open the product's
outer case.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
3. Clean the outer case with a soft, dry cloth. Do not use liquid or chemical cleansers.
Note: If the outer case still requires additional cleaning, use a slightly damp cloth to wipe the outer
case. Then wipe the case with a soft, dry cloth.
Parent topic: Cleaning and Transporting Your Scanner
Cleaning Inside Your Scanner
Clean your scanner regularly to make sure that no dust builds up on the glass scanning surfaces. Dust
can cause spots or lines in your scanned images.
Caution: Do not use a hard brush, alcohol, or paint thinner to clean the product or you may damage it.
Do not use oil or other lubricants inside the product or let water get inside it.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
85
3. Pull the edge of the scanner cover firmly at the arrow mark to open it.
86
4. Use a soft, moist cloth to wipe off any dust or dirt on the glass scanning surfaces and the rollers
inside the scanner cover.
Caution: Do not spray glass cleaner directly on the scanning surfaces. Be careful not to place too
much force on the glass.
87
5. Squeeze the tabs on the sides of the separation pad and pull up to remove it.
6. Use a soft cloth to wipe off any dust or dirt on the separation pad.
88
7. To replace the separation pad, slide it into the groove as shown and push it in until you hear it click
into place.
89
8. Press the pickup roller cover latch and pull up the cover to remove it.
90
9. Slide the pickup roller to the right and lift up to remove it.
10. Wipe off any dust or dirt on the pickup roller using a soft, moist cloth.
Caution: Use only a soft, moist cloth to clean the roller; using a dry cloth may damage the surface of
the roller.
91
11. To replace the pickup roller, align the notch on the roller unit and slide it to the left. Press down to
secure the roller.
92
12. Align the left edge of the pickup roller cover into the notches as shown and press it down until you
hear it click into place.
Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the
roller unit and reinstall it, then try to close the cover again.
13. Plug in the AC adapter and press the power button to turn on the scanner.
14. Hold down the start button for at least two seconds while opening the scanner cover. The rollers
on the bottom move momentarily, and then the scanner enters cleaning mode. Press the start
93
button several times to rotate the rollers shown here. Use a soft, moist cloth to wipe off any dust or
dirt on the rollers as they rotate. Repeat this step until the rollers are clean.
15. Close the scanner cover. Press the edge of the scanner cover firmly at the arrow mark until the
scanner cover clicks into place.
Parent topic: Cleaning and Transporting Your Scanner
Checking the Scanner Roller Counter
Check the scanner roller counter to determine when your rollers need to be replaced. When you replace
the scanner rollers, reset the scanner roller counter so you know when you may need to replace the
rollers again.
1. Make sure the scanner is turned on and connected to your computer.
94
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
You see a screen like this:
4. If the number in the Number of Scans field exceeds the number displayed as the Life Cycle of the
rollers, it is time to replace the rollers.
95
5. Close the Epson Scan 2 Utility.
Parent topic: Cleaning and Transporting Your Scanner
Replacing the Scanner Rollers
Replace the scanner rollers when you see a replacement message displayed on your computer. Check
the scanner roller counter to see when you need to replace the rollers.
1. Turn off the scanner.
2. Unplug the AC adapter.
3. Disconnect any connected cables.
4. Pull the edge of the scanner cover firmly at the arrow mark to open it.
96
5. Press the pickup roller cover latch and pull up the cover to remove it.
97
6. Slide the pickup roller to the right and lift up to remove it.
7. To install the new pickup roller, align the notch on the roller unit and slide it to the left. Press down to
secure the roller.
98
8. Align the left edge of the pickup roller cover into the notches as shown and press it down until you
hear it click into place.
Note: If you are not able to close the cover, the pickup roller is not installed correctly. Remove the
roller unit and reinstall it, then try to close the cover again.
99
9. Squeeze the tabs on the sides of the separation pad and pull up to remove it.
100
10. To install a new separation pad, slide it into the groove as shown and push it in until you hear it click
into place.
11. Close the scanner cover. Press the edge of the scanner cover firmly at the arrow mark until the
scanner cover clicks into place.
12. Plug in the AC adapter and turn on the scanner.
13. Reset the roller counter after replacing the rollers.
Resetting the Scanner Roller Counter
Parent topic: Cleaning and Transporting Your Scanner
101
Related references
User Replaceable Epson Scanner Parts and Accessories
Related tasks
Checking the Scanner Roller Counter
Resetting the Scanner Roller Counter
Resetting the Scanner Roller Counter
When you replace the scanner rollers, reset the scanner roller counter so you know when you may need
to replace the rollers again.
1. Make sure the scanner is turned on and connected to your computer.
2. Do one of the following to open the Epson Scan 2 Utility:
• Windows 10: Click and select EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson
Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility.
3. Click the Counter tab.
102
You see a screen like this:
4. Click Reset.
The Number of Scans field changes to 0 (zero).
5. Close the Epson Scan 2 Utility.
Parent topic: Replacing the Scanner Rollers
Transporting Your Scanner
If you need to ship your product, transport it a long distance, or store it for an extended period, prepare it
for transportation as described here.
1. Turn off the scanner and unplug the AC adapter.
2. Disconnect any connected cables.
104
Solving Problems
Check these sections for solutions to problems you may have using your product.
Scanner Light Status
Solving Scanning Problems
Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
Where to Get Help
Scanner Light Status
You can often diagnose problems with your scanner by checking its lights.
1 ! error light
2
automatic feeding mode light
3 Ready light
105
Light status Condition/solution
The ! error light is on and the
ready light is flashing
A paper jam or a double feed has occurred. Remove any paper loaded
in the input tray. If the light continues to flash, a scanner error may have
occurred. Turn the scanner off and then back on again. If the error
continues, contact Epson for support.
The scanner cover is open. Make sure the scanner cover is closed and
there is no jammed paper inside.
The following lights are
flashing separately or
simultaneously:
• ready
• ! error
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
The ready light is off and any
of the following lights are on:
• ! error
• automatic feeding mode
The firmware update has failed and the scanner is in recovery mode.
Try updating the firmware again.
Parent topic: Solving Problems
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic: Solving Problems
106
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the Power Off Timer setting.
• Make sure the USB cable is securely connected to the computer.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• Use the USB cable that came with the scanner.
• Use a USB 3.0 (SuperSpeed) port. You cannot use a USB 2.0 or USB 1.1 port to operate the scanner
on a USB power supply.
Parent topic: Solving Scanning Problems
Related tasks
Changing the Power Save Settings
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Check the USB cable connection between the computer and scanner.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic: Solving Scanning Problems
Related tasks
Assigning Start Button Settings or Scan Jobs - Mac
107
Scanning Software Does Not Operate Correctly
If your scanning software does not operate correctly, try these solutions:
• Make sure your computer has adequate memory and meets the system requirements for your
operating system.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart your scanning software.
• Make sure the scanner is turned on.
• Make sure the connection between the scanner and your computer is secure.
• If you upgraded your operating system but did not reinstall your scanning software, try reinstalling it.
• In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Cannot Start Epson Scan 2
If you cannot start Epson Scan 2, try these solutions:
• Restart your computer.
• Be sure to use the USB cable that came with the scanner.
• Make sure your scanner is turned on and any interface cables are securely connected at both ends.
• Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so,
wake your system and restart Epson Scan 2.
• Connect the scanner directly to the computer. The scanner may not work properly when connected
through a USB hub.
108
• If you connected the scanner using a USB cable, make sure it is connected directly to your computer
or through only one USB hub.
• Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions
and install one version.
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it.
• If you are using a TWAIN-compliant program, make sure that the correct product is selected as the
Scanner or Source setting.
• Make sure the ready light stops flashing, indicating that the scanner is ready to scan.
Parent topic: Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software
Related references
Windows System Requirements
Mac System Requirements
Original Feeds Incorrectly in Scanner
If you have problems feeding originals in your scanner, try these solutions:
• If multiple pages feed at once, try the following:
• Remove the originals, fan the edges to separate the sheets, if necessary, and reload them.
• Load fewer originals at a time.
• Load only originals that meet the specifications for your scanner.
• Clean inside the scanner and replace the roller assembly kit, if necessary.
• Scan the originals one by one using the Automatic Feeding Mode setting in Epson Scan 2.
• If you see a double feed error in the Epson Scan 2 window or the Document Capture Pro window, start
Epson Scan 2, select the Main Settings tab, select the Detect Double Feed setting, and select Off.
Note: On a Mac, only Epson Scan 2 displays double feed errors. Document Capture for Mac does not
include this setting.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
110
4. Gently pull out any jammed originals from inside the scanner.
5. Close the scanner cover.
6. Carefully follow all loading instructions when you reload originals.
Parent topic: Solving Scanning Problems
Related tasks
Cleaning Inside Your Scanner
Related topics
Loading Originals
Scanning is Slow
If scanning becomes slow, try these solutions:
• Scan your original at a lower resolution, if possible.
111
• Make sure your system meets the requirements for your operating system. If you are scanning a high-
resolution image, you may need more than the minimum requirements. If necessary, increase your
system's memory or reduce the resolution.
• If you are running virus protection or other security software, exclude the TWAIN.log files from
monitoring or set the TWAIN.log file as read only. See your virus protection or security software
instructions for details. The TWAIN.log file is saved in C:\Users\(user name)\AppData\Local\Temp.
Note: You may need to unhide system folders to view files in that location.
• If you are running on USB power, connect the AC adapter to the scanner.
Parent topic: Solving Scanning Problems
Related references
Windows System Requirements
Mac System Requirements
Solving Scanned Image Quality Problems
Check these sections if a scanned image on your computer screen has a quality problem.
Back of Original Image Appears in Scanned Image
Scanned Characters are Blurry
Characters are not Recognized During Conversion to Editable Text (OCR)
Ripple Patterns Appear in an Image
Spots or Lines Appear in All Scanned Images
Scanned Image is Cropped
Resetting the Epson Scan 2 Settings
Parent topic: Solving Problems
Back of Original Image Appears in Scanned Image
If an image from the back of a thin original appears in your scanned image, make sure you selected the
correct Image Type setting for your original and select the Text Enhancement setting in Epson Scan 2.
You can also select the Remove Background setting in Epson Scan 2.
Note: If you select Color as the Image Type setting, you can change the level from Standard to High to
remove more of the background.
Parent topic: Solving Scanned Image Quality Problems
112
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Scanned Characters are Blurry
If characters in your scanned images are blurry, try these solutions:
• Make sure the mode selector is set correctly. To scan using the ADF, slide the mode selector to . To
scan a plastic card using the card slot, slide the mode selector to .
• Make sure you do not move the scanner or original while scanning.
• Operate the scanner on a flat, stable surface.
• Make sure the originals are ejecting properly.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Text Enhancement setting.
• If the Image Type setting is Black & White, adjust the Threshold setting.
• Increase the Resolution setting.
• Set the Image Type to Grayscale.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Characters are not Recognized During Conversion to Editable Text (OCR)
If characters in your scanned images are not recognized during OCR conversion, try these solutions:
• Make sure your original is loaded straight on your product.
• Use an original with clear text.
• Adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the correct Image Type setting.
• Select or adjust the Text Enhancement setting.
113
• If the Image Type is set to Black & White, adjust the Threshold setting.
• Set the Image Type to Grayscale.
• Set the scanning resolution between 200 and 600 dpi.
• If the original document is in landscape mode, set the Rotate setting to Auto in Epson Scan 2.
• If you are using OCR software, check the manual for any additional adjustments.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Ripple Patterns Appear in an Image
You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused
by interference from differing pitches in the scanner's screen and your original's halftone screen. To
reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again:
• Select the Descreening setting.
• Select a lower Resolution setting.
Parent topic: Solving Scanned Image Quality Problems
Related references
Image Format Options
Related tasks
Scanning in Epson Scan 2
Spots or Lines Appear in All Scanned Images
If spots or lines appear in all your scanned images, try these solutions:
• Make sure the surface of the original clean.
• Disconnect any connected cables and clean inside the scanner.
Parent topic: Solving Scanned Image Quality Problems
Related tasks
Cleaning Inside Your Scanner
114
Scanned Image is Cropped
If the edges of a scanned image are cropped, try the following solutions:
• Select Auto Detect or Auto Detect (Long Paper) as the Document Size setting in Epson Scan 2,
Document Capture Pro, or Document Capture.
Note: The maximum paper length is 44 inches (1117.6 mm); select Customize to create a custom
paper size.
• In Epson Scan 2, select the Main Settings tab. Select Document Size > Settings and adjust the
cropping area shown in the Crop Margins for Size "Auto" setting.
• Document Capture Pro (Windows): Select Detailed Settings from the Scan window. Select
Document Size > Settings and then adjust the cropping area shown in the Crop Margins for Size
"Auto" setting.
• Document Capture (Mac): Click the Scan button and select Main Settings from the Scan
window. Select Document Size and then adjust the cropping area shown in the Crop Margins for
Size "Auto" setting.
Parent topic: Solving Scanned Image Quality Problems
Resetting the Epson Scan 2 Settings
If you continue to experience image quality problems after trying all possible solutions, you may need to
reset the Epson Scan 2 settings using the Epson Scan 2 Utility.
1. Do one of the following to start the Epson Scan 2 Utility:
• Windows 10: Click > EPSON > Epson Scan 2 Utility.
• Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
EPSON > Epson Scan 2 > Epson Scan 2 Utility.
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2
Utility.
2. Click the Other tab.
3. Click Reset.
Note: If resetting the Epson Scan 2 settings does not solve your problem, uninstall Epson Scan 2 and re-
install it.
115
Parent topic: Solving Scanned Image Quality Problems
Uninstall Your Scanner Software
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for
your operating system.
Uninstalling Scanner Software - Windows
Uninstalling Scanner Software - Mac
Parent topic: Solving Problems
Uninstalling Scanner Software - Windows
You can uninstall and then re-install your scanner software to solve certain problems.
1. Turn off the scanner.
2. Disconnect any interface cables.
3. Do the following to uninstall each of your scanning software programs and follow any on-screen
instructions:
• Windows 10: Click and select (Settings) > Apps > Apps & features. Select the scanner
software program and click Uninstall.
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the scanner software program and click Uninstall/Change.
• Windows 7: Open the Windows Control Panel utility. Select Programs and Features. (In
Classic view, select Programs and click Uninstall a program.) Select the scanner software
program and click Uninstall/Change.
4. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Uninstalling Scanner Software - Mac
In most cases, you do not need to uninstall your scanner software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your scanner software as
described here.
116
1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product.
2. Follow the instructions on the screen to install the Uninstaller utility.
3. Quit all applications currently running on your Mac.
4. Double-click the Uninstaller icon.
5. In the Epson Uninstaller screen, select the checkbox for each software program you want to
uninstall.
6. Click Uninstall.
7. Follow the on-screen instructions to uninstall the software.
8. To reinstall your scanner software, see the Start Here sheet for instructions.
Note: If you find that re-installing your scanner software does not solve a problem, contact Epson.
Parent topic: Uninstall Your Scanner Software
Where to Get Help
If you need to contact Epson for technical support services, use the following support options.
Internet Support
Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or
epson.com.jm/support (Caribbean) and select your product for solutions to common problems with your
product. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail
Epson with your questions.
Speak to a Support Representative
Before you call Epson for support, please have the following information ready:
• Product name
• Product serial number (located on a label on the product)
• Proof of purchase (such as a store receipt) and date of purchase
• Computer configuration
• Description of the problem
117
Then call:
• U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific
Time, Saturday
• Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM,
Pacific Time, Saturday
Days and hours of support are subject to change without notice. Toll or long distance charges may
apply.
Note: For help using any other software on your system, see the documentation for that software for
technical support.
Purchase Supplies and Accessories
You can purchase genuine Epson accessories at epson.com (U.S. sales), epson.ca (Canadian sales), or
epson.com.jm (Caribbean sales). You can also purchase accessories from an Epson authorized reseller.
To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada.
Parent topic: Solving Problems
118
Technical Specifications
These sections list the technical specifications for your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Windows System Requirements
Mac System Requirements
General Specifications
Dimension Specifications
Electrical Specifications
Environmental Specifications
Safety and Approvals Specifications
Windows System Requirements
To use your product and its software, your computer should use one of these Microsoft operating
systems:
• Windows 10
• Windows 7
• Windows Vista
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
Mac System Requirements
To use your product and its software, your Mac should use one of these operating systems:
• macOS 10.13.x
• macOS 10.12.x
• OS X 10.11.x
119
• OS X 10.10.x
• OS X 10.9.x
• OS X 10.8.x
• OS X 10.7.x
• OS X 10.6.8
Note: The UNIX File System (UFS) for OS X and Fast User Switching is not supported.
Note: For the latest product software available for your operating system, visit the Epson support site at
epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select
your product, and select Downloads.
Parent topic: Technical Specifications
General Specifications
Scanner type Portable, sheet feed, one pass duplex, color
Photoelectric device CIS
Effective pixels 5100 × 8700 pixels at 600 dpi
5100 × 13200 pixels at 300 dpi
Document size Maximum: 8.5 × 44 inches (215.9 × 1117.6 mm)
Minimum: 3.5 × 2.75 inches (89 × 70 mm)
Paper input Facedown loading (ADF)
Faceup loading (card slot)
Paper output Facedown ejection (ADF)
Faceup ejection (card slot)
Paper capacity 25 sheets of paper at 17 lb (64 g/m
2
) weight
20 sheets of paper at 21 lb (80 g/m
2
) weight
12 sheets of paper at 34 lb (128 g/m
2
) weight
Stack of originals: less than 0.07 inches (2 mm) thick
120
Scanning resolution 600 dpi (main scan)
600 dpi (sub scan)
Output resolution 50 to 1200 dpi (in 1 dpi increments)
50 to 300 dpi for scans from 14.5 to 44 inches (368.3 to 1117.6 mm)
Color depth Color:
48 bits per pixel internal (16 bits per pixel per color internal)
24 bits per pixel external (8 bits per pixel per color external)
Grayscale:
16 bits per pixel internal
8 bits per pixel external
Black and white:
16 bits per pixel internal
8 bits per pixel external
Interface Super-Speed USB port
Light source RGB LED
Parent topic: Technical Specifications
Dimension Specifications
Height 2 inches (51 mm)
Width 11.3 inches (288 mm)
Depth 3.5 inches (88.5 mm)
Weight 2.4 lb (1.1 kg)
Note: Dimensions do not include projecting parts.
Parent topic: Technical Specifications
121
Electrical Specifications
Scanner
Note: Check the label on the scanner and the AC adapter for voltage information. Power consumption
varies depending on operating conditions or whether an option is installed.
Rated input voltage
Rated input current
Power consumption
AC Adapter
AC adapter model
Rated input current
Rated input frequency
Rated output voltage
Rated output current
DC 5 V
3 A
Operating: 8 W (approximately)
Ready mode: 2.8 W (approximately)
Sleep mode: 1.0 W (approximately)
Power off mode: 0.3 W or less
100 to 240 V model: A491H
220 to 240 V model: A492E
0.6 A
50 to 60 Hz
DC 5 V
3 A
Parent topic: Technical Specifications
Environmental Specifications
Temperature Operating: 41 to 95 °F (5 to 35 °C)
Storage: –13 to 140 °F (–25 to 60 °C)
Humidity
(non-condensing)
Operating: 15 to 80% RH
Storage: 15 to 85% RH
Operating conditions Ordinary office or home conditions
122
Note: Avoid operating the scanner in direct sunlight, near a strong light source, or in extremely dusty
conditions.
Parent topic: Technical Specifications
Safety and Approvals Specifications
Scanner
United States EMC: FCC part 15 Subpart B class B
Canada EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
AC Adapter (A491H)
United States Safety: UL60950-1
EMC: FCC part 15 Subpart B class B
Canada Safety: CAN/CSA C22.2 No. 60950-1
EMC: CAN/CSA-CEI/IEC CISPR 22 Class B
Parent topic: Technical Specifications
123
Notices
Check these sections for important notices about your scanner.
Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this
site (Canada) for information on how to return your Epson products for proper disposal.
Important Safety Instructions
Restrictions on Copying
Default Delay Times for Power Management for Epson Products
Binding Arbitration and Class Waiver
Trademarks
Copyright Notice
Important Safety Instructions
Follow these safety instructions when setting up and using the scanner:
• Read all these instructions, and follow all warnings and instructions marked on the scanner.
• Place the scanner close enough to the computer for the interface cable to reach it easily.
• Do not use with wet hands.
• When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector
in the wrong orientation may damage both devices connected by the cable.
• Do not insert objects into any opening as they may touch dangerous voltage points or short out parts.
Beware of electrical shock hazards.
• Place the product on a flat, stable surface that extends beyond the base of the product in all directions.
If you place the product by the wall, leave at least 3.9 inches (10 cm) between the back of the product
and the wall.
• After replacing consumable parts, dispose of them correctly following the rules of your local authority.
Do not disassemble them.
• Do not place or store the scanner outdoors, in a car, near excessive dirt or dust, water, heat sources,
or in locations subject to shocks, vibrations, condensation, high temperature or humidity, direct
sunlight, strong light sources, or rapid changes in temperature or humidity.
124
• Never disassemble, modify, or attempt to repair the scanner or a scanner option by yourself except as
specifically explained in this guide.
Caution: Radio waves from this product may adversely affect the operation of medical equipment,
airplanes, or automatically controlled devices, such as pacemakers, automatic doors, or fire alarms.
When using this product near such devices or inside a medical facility, follow the directions from
authorized staff members at the facility, and follow all posted warnings and directions on the device to
avoid causing an accident.
Warning: The cords included with this product contain chemicals, including lead, known to the State of
California to cause birth defects or other reproductive harm. Wash hands after handling. (This notice is
provided in accordance with Proposition 65 in Cal. Health & Safety Code § 25249.5 and following.)
AC Adapter
• Do not place or store the AC adapter outdoors, in a car, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, condensation, high temperature or humidity,
direct sunlight, strong light sources, or rapid changes in temperature or humidity.
• Place the scanner and the AC adapter near an electrical outlet where the adapter can be easily
unplugged.
• The AC power cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking.
• Do not place objects on top of the AC power cord and do not allow the AC adapter or the power cord
to be stepped on or run over. Be particularly careful to keep the AC power cord straight at the end and
the point where it enters the AC adapter.
• Use only the AC adapter that comes with your scanner. Using any other adapter could cause fire,
electrical shock, or injury.
• Use only the power cord that comes with your scanner. Use of another cord may cause fires or shock.
Do not use the cord with any other equipment.
• The AC adapter is designed for use with the scanner with which it was included. Do not attempt to use
it with other electronic devices unless specified.
• Use only the type of power source indicated on the AC adapter's label, and always supply power
directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local
safety standards.
• Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on
and off.
• If you use an extension cord with the scanner, make sure the total ampere rating of the devices
plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total
125
ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere
rating.
• Never disassemble, modify, or attempt to repair the AC adapter by yourself except as specifically
explained in the scanner's guides.
• If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in
the plug, make sure you replace them with fuses of the correct size and rating.
• Unplug the scanner and the AC adapter, and refer servicing to qualified service personnel under the
following conditions: The AC adapter or plug is damaged; liquid has entered the scanner or the AC
adapter; the scanner or the AC adapter has been dropped or the case has been damaged; the
scanner or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do
not adjust controls that are not covered by the operating instructions.)
• Unplug the scanner and the AC adapter before cleaning. Clean with a damp cloth only. Do not use
liquid or aerosol cleaners.
• If you are not going to use the scanner for a long period, be sure to unplug the AC adapter from the
electrical outlet.
Parent topic: Notices
Restrictions on Copying
Observe the following restrictions to ensure responsible and legal use of your scanner.
Copying of the following items is prohibited by law:
• Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
• Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage
• Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
• Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
• Passports, driver's licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Note: Copying these items may also be prohibited by law.
126
Restriction on disassembling and decompiling
You may not disassemble, decompile, or otherwise attempt to derive the source code of any software
included with this product.
Parent topic: Notices
Default Delay Times for Power Management for Epson Products
This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets
Energy Star standards of energy efficiency. More energy savings can be achieved by setting the time to
sleep to a shorter interval.
Parent topic: Notices
Binding Arbitration and Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND
CLASS ARBITRATIONS
1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term
"Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,
controversy or action between you and Epson arising out of or relating to this Agreement, Epson
branded products (hardware and including any related software), or other transaction involving you and
Epson, whether in contract, warranty, misrepresentation, fraud, tort, intentional tort, statute, regulation,
ordinance, or any other legal or equitable basis. "DISPUTE" DOES NOT INCLUDE IP CLAIMS, or more
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement,
(c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson
also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide if a claim or cause of
action is for an IP Claim.
1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration
according to this Agreement. ARBITRATION MEANS THAT YOU WAIVE YOUR RIGHT TO A JUDGE
OR JURY IN A COURT PROCEEDING AND YOUR GROUNDS FOR APPEAL ARE LIMITED.
Pursuant to this Agreement, binding arbitration shall be administered by JAMS, a nationally recognized
arbitration authority, pursuant to its code of procedures then in effect for consumer related disputes, but
excluding any rules that permit joinder or class actions in arbitration (for more detail on procedure, see
Section 1.6 below). You and Epson understand and agree that (a) the Federal Arbitration Act (9 U.S.C.
§1, et seq.) governs the interpretation and enforcement of this Section 1, (b) this Agreement
memorializes a transaction in interstate commerce, and (c) this Section 1 shall survive termination of this
Agreement.
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to
try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to
127
resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to
Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way,
Long Beach, CA 90806 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent
address Epson has in its records for you. For this reason, it is important to notify us if your address
the Dispute shall include the sender's name, address and contact information, the facts giving rise to the
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson
and you agree to act in good faith to resolve the Dispute before commencing arbitration.
1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small
claims court of your state or municipality if the action is within that court's jurisdiction and is pending only
in that court.
1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT
EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL
CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR
REPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATE
CLASS ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE
ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING
WHERE SOMEONE ACTS IN A REPRESENTATIVE CAPACITY ARE NOT ALLOWED.
ACCORDINGLY, UNDER THE ARBITRATION PROCEDURES OUTLINED IN THIS SECTION, AN
ARBITRATOR SHALL NOT COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS
WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION
PROCEEDING.
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by
the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration
on a class or representative basis (the "JAMS Rules"), available at http://www.jamsadr.com or by calling
1-800-352-5267, and under the rules set forth in this Agreement. All Disputes shall be resolved by a
single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the
selection of the arbitrator. The arbitrator is bound by the terms of this Agreement. The arbitrator, and not
any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising
out of or relating to the interpretation, applicability, enforceability or formation of this Agreement,
including any claim that all or any part of this Agreement is void or voidable. Notwithstanding this broad
delegation of authority to the arbitrator, a court may determine the limited question of whether a claim or
cause of action is for an IP Claim, which is excluded from the definition of "Disputes" in Section 1.1
above. The arbitrator shall be empowered to grant whatever relief would be available in a court under
law or in equity. The arbitrator may award you the same damages as a court could, and may award
declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent
necessary to provide relief warranted by that party's individual claim. In some instances, the costs of
arbitration can exceed the costs of litigation and the right to discovery may be more limited in arbitration
128
than in court. The arbitrator's award is binding and may be entered as a judgment in any court of
competent jurisdiction.
You may choose to engage in arbitration hearings by telephone. Arbitration hearings not conducted by
telephone shall take place in a location reasonably accessible from your primary residence, or in Orange
County, California, at your option.
a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties
agree to the following procedure:
(i) Write a Demand for Arbitration. The demand must include a description of the Dispute and the amount
of damages sought to be recovered. You can find a copy of a Demand for Arbitration at
http://www.jamsadr.com ("Demand for Arbitration").
(ii) Send three copies of the Demand for Arbitration, plus the appropriate filing fee, to: JAMS, 500 North
State College Blvd., Suite 600 Orange, CA 92868, U.S.A.
(iii) Send one copy of the Demand for Arbitration to the other party (same address as the Dispute
Notice), or as otherwise agreed by the parties.
b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosed
to the arbitrator until after the arbitrator determines the amount, if any, to which you or Epson is entitled.
The discovery or exchange of non-privileged information relevant to the Dispute may be allowed during
the arbitration.
c) Arbitration Fees. Epson shall pay, or (if applicable) reimburse you for, all JAMS filings and arbitrator
fees for any arbitration commenced (by you or Epson) pursuant to provisions of this Agreement.
d) Award in Your Favor. For Disputes in which you or Epson seeks $75,000 or less in damages exclusive
of attorney's fees and costs, if the arbitrator's decision results in an award to you in an amount greater
than Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount
of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if
any; and (iii) reimburse you for any expenses (including expert witness fees and costs) that your attorney
reasonably accrues for investigating, preparing, and pursuing the Dispute in arbitration. Except as
agreed upon by you and Epson in writing, the arbitrator shall determine the amount of fees, costs, and
expenses to be paid by Epson pursuant to this Section 1.6d).
e) Attorney's Fees. Epson will not seek its attorney's fees and expenses for any arbitration commenced
involving a Dispute under this Agreement. Your right to attorney's fees and expenses under Section
1.6d) above does not limit your rights to attorney's fees and expenses under applicable law;
notwithstanding the foregoing, the arbitrator may not award duplicative awards of attorney's fees and
expenses.
1.7 Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual
arbitration procedure and waiver of class and representative proceedings specified in this
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent
129
to this Agreement (including without limitation the purchase, download, installation of the
Software or other applicable use of Epson Hardware, products and services) that specifies (i)
your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding
individual arbitration procedure and waiver of class and representative proceedings specified in
this Section 1. In the event that you opt-out consistent with the procedure set forth above, all
other terms shall continue to apply, including the requirement to provide notice prior to litigation.
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you
and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and
class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will
obtain your affirmative assent to the applicable amendment. If you do not affirmatively assent to the
applicable amendment, you are agreeing that you will arbitrate any Dispute between the parties in
accordance with the language of this Section 1 (or resolve disputes as provided for in Section 1.7, if you
timely elected to opt-out when you first assented to this Agreement).
1.9 Severability. If any provision in this Section 1 is found to be unenforceable, that provision shall be
severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not
apply to the prohibition against class or representative actions as provided in Section 1.5. This
means that if Section 1.5 is found to be unenforceable, the entire Section 1 (but only Section 1)
shall be null and void.
Parent topic: Notices
Trademarks
EPSON
®
is a registered trademark and EPSON Exceed Your Vision is a registered logomark of Seiko
Epson Corporation.
Apple, App Store, iPad, iPhone, iPod touch, and OS X are trademarks of Apple Inc., registered in the
U.S. and other countries.
Google
®
is a registered trademark and Android
TM
is a trademark of Google LLC.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Parent topic: Notices
130
Copyright Notice
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. The information contained herein is
designed only for use with this Epson product. Epson is not responsible for any use of this information as
applied to other products.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic
interference that occurs from the use of any interface cables other than those designated as Epson
approved Products by Seiko Epson Corporation.
This information is subject to change without notice.
libTIFF Software Acknowledgment
A Note Concerning Responsible Use of Copyrighted Materials
Copyright Attribution
Parent topic: Notices
libTIFF Software Acknowledgment
Copyright © 1988-1997 Sam Leffler
Copyright © 1991-1997 Silicon Graphics, Inc.
Permission to use, copy, modify, distribute, and sell this software and its documentation for any purpose
is hereby granted without fee, provided that (I) the above copyright notices and this permission notice
appear in all copies of the software and related documentation, and (ii) the names of Sam Leffler and
Silicon Graphics may not be used in any advertising or publicity relating to the software without the
specific, prior written permission of Sam Leffler and Silicon Graphics.
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS,
IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
131
IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT
ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.
Parent topic: Copyright Notice
A Note Concerning Responsible Use of Copyrighted Materials
Epson encourages each user to be responsible and respectful of the copyright laws when using any
Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in
certain circumstances, those circumstances may not be as broad as some people assume. Contact your
legal advisor for any questions regarding copyright law.
Parent topic: Copyright Notice
Copyright Attribution
© 2021 Epson America, Inc.
3/21
CPD-52026R2
Parent topic: Copyright Notice
