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27
EN
Smart Diagnosis
This is a function that can diagnose the
cause of product failure.
Note
•
Service may be suspended due to
external factors (such as unavailability of
Wi-Fi, disconnection of Wi-Fi, app store
policy, app unavailability, etc.) that are not
due to the negligence of LG Electronics.
•
This is subject to change without prior
notice, and the service method may vary
depending on local circumstances.
Using LG ThinQ to Diagnose
Issues
If a problem occurs with a Wi-Fi-equipped
product, you can diagnose the problem by
sending data to your smartphone using LG
ThinQ.
•
After launching LG ThinQ, select Smart
Diagnosis from the menu. Diagnose the
product according to procedure provided
by LG ThinQ.
Note
•
When diagnosing with Wi-Fi, you can
diagnose the product with a beep sound
when the Wi-Fi connection with the
product is disconnected.
Using Audible Diagnosis to
Diagnose Issues
If smart diagnosis using the app continues
to fail, click the Use Diagnosis with 'Go to
Audible Diagnosis' button of the ThinQ App
and follow the instructions that appear.
1
Press the Mode and Auto Fan buttons
on the control panel at the same time
for 3 seconds.
2
Place your phone near the product.
•
Make sure the phone’s microphone
is facing the front of the product.
3
The results of Smart Diagnosis will be
displayed in the LG ThinQ application.
Note
•
For accurate diagnosis, do not move the
smartphone away from the product until
the beep stops.
•
Please be quiet around the product during
Smart Diagnosis.
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