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67
Before Reporting Product
Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may
not be malfunctions.
General Errors
Issue Solution
The product
does not work
properly
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplifier from the product, then plug them in again.
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
“Connecting with a Smartphone via Wi-Fi” on page 16.) (Please beware that
previous product settings may be lost.)
The power
does not turn
on
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
There is no
sound
• Is the volume set to minimum?
- Press the Volume
button on the remote control to turn up the volume.
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If all LEDs blink orange, the mute function is on. Press the Mute
button to
unmute.
• Is the correct product function selected according to the external device
connected?
- Press the Function
button to check if you selected the correct function.
The subwoofer
does not
produce sound
• Is the product properly connected to the wireless subwoofer?
- If the LED on the wireless subwoofer is blinking green or lit in red, it means
it is not connected. If the connection is established, a green light will appear.
Reconnect the product to the wireless subwoofer. ([ See “Connecting the
Product” on page 6.)
The remote
control does
not work
properly
• When using the remote control, point it at the front of the product.
• Use the remote control within a 7-m radius of the product.
• Replace the batteries with new ones as needed.
The Auto
Power function
does not work
• Check connection to external devices (ex. set-top box, portable device,
Bluetooth device).
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