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Network Video Recorder User Manual
185
1) Go to Menu>Storage>Storage Device.
2) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding
HDD and click the “Init” button.
Verify the HDD is detected or is in good condition.
1) Select Menu>Storage>Storage Device.
2) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD
according to the requirement.
Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
If not, please contact the engineer from Hikvision to do the further process.
The status of the added IP camera displays as “Disconnected” when it is connected through
Private Protocol. Select “Menu>Camera>Camera>IP Camera” to get the camera status.
Possible Reasons:
− Network failure, and the device and IP camera lost connections.
− The configured parameters are incorrect when adding the IP camera.
− Insufficient bandwidth.
Verify the network is connected.
1) Connect the device and PC with the RS-232 cable.
2) Open the Super Terminal software, and execute the ping command. Input “ping IP” (e.g.
ping 172.6.22.131).
Simultaneously press Ctrl and C to exit the ping command.
If there exists return information and the time value is little, the network is normal.
Verify the configuration parameters are correct.
1) Go to Menu>Camera.
2) Verify the following parameters are the same with those of the connected IP devices,
including IP address, protocol, management port, user name and password.
Verify the whether the bandwidth is enough.
1) Go to Menu>Maintenance>Net Detect>Network Stat.
2) Check the usage of the access bandwidth, and see if the total bandwidth has reached its
limit.
Check if the fault is solved by the step 1 to step 3.
If it is solved, finish the process.
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