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24 | Sub-Zero Customer Care 800.222.7820
Troubleshooting
Troubleshooting
ICE PRODUCTION
No ice.
1 Verify the ice cube indicator appears on the control
panel display.
2 Verify the ice maker has been on for at least 24 hours.
3 Verify the freezer temperature is near 0°F.
4 Verify the ice bin is properly installed.
5 Verify the ice maker arm is in the down position.
6 Verify water is being supplied to the unit.
7 Verify the water filter has been replaced within the last
12 months and installed properly.
8 Verify the water filter has been removed if a reverse
osmosis filtration system is being used.
Blue or green ice.
1 Possible copper supply line corrosion. Contact a
plumber to clean or replace.
Black flecks in the cubes.
1 Stop use and contact Sub-Zero Factory Certified
Service.
Bad taste.
1 Defrost the freezer and clean with soap and water.
2 Place coee grounds or charcoal briquettes in the
freezer to absorb odor.
Hollow cubes.
1 Clean the condenser. Contact Sub-Zero Factory
Certified Service if unresolved.
ODOR
1 Clean the unit before using for the first time. This will
clear any odors that may have been trapped during
shipping.
2 Replace the air purification cartridge.
3 Clean the unit and shelving thoroughly.
4 Cover uncovered food.
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