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Getting Help
28
Returning Your Print Server for Repair
In order to claim warranty coverage, a dated proof of purchase for the print server is required.
You can obtain warranty service by contacting DYMO's Technical Support department for a Return
Material Authorization number (RMA). Products sent to DYMO for repair without authorization
will be returned to you at your expense.
Obtaining an RMA Number from DYMO
Contact the Technical Support department at (203) 588-2500 between 9 am and 8 pm Eastern time.
A Technical Support specialist will ask you to describe the problem and to provide the serial
number of the product. Upon confirmation of the defect, the service representative will give you an
RMA number to use when returning the print server.
Shipping the Print Server to DYMO
The RMA number must be clearly written on the side of the shipping container used to return the
print server. Unless otherwise instructed by DYMO, the product must be sent freight prepaid to the
following repair center:
DYMO Service Center
RMA#nnnnnn-nnnnnn (include your RMA# here)
30 Commerce Road
Stamford, CT 06902-5506
Note We recommend using a form of shipment that offers tracking and proof of delivery.
DYMO will repair the defects covered under warranty at no charge within approximately three
working days. DYMO will return the repaired print server to you using an equivalent shipping
method.
Note The original warranty on the print server remains – the warranty does not restart from the
repair date.
Except as otherwise provided by law, you may be required to pay all shipping charges, and you will
be so notified at the time that you request an RMA from DYMO. Upon return of the print server
and finding that the service required is covered by this warranty, we may repair or replace the print
server, at our discretion.
Out-of-Warranty Repairs
DYMO will notify you if your print server is not eligible for warranty service, and will repair such
print servers, for a reasonable charge, only after authorization from you.
Note Please DO NOT send products to DYMO without first obtaining an RMA number. Packages
shipped without an RMA number will be returned to you at your expense.
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