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Axisbodywornsolution
Troubleshooting
Problem
CauseSolution
canincreasethetimeittakes
togettherstGPSposition.
Locationdataisturnedoffin
thecameraprole.
Gotothecameraproleand
turnonLocationdata.
Thebodywornsystemtimeis
wrong.
Setacorrectsystemtime.We
recommendusingNTPserver
(DHCP)orNTPstaticand
fallbackserverasopposedto
Manualtime,astheseensure
anaccuratesystemtime.
Can’tremovecamera.
Anextensionsystemcontroller
hasbeendisconnected
physicallyfromthesystem
beforeitwasremovedinAXIS
BodyWornManager.This
preventsthesystemfrom
verifyingthetransferstatus.
Tomakesurethatallcontent
hasbeentransferredto
thecontentdestination,
removetheextensionsystem
controllerinAXISBodyWorn
Managerbeforeyouremove
itfromthesystemphysically.
Thenyoucanremovethe
camera.
DockingstationDockingstationLEDdoesn't
turnon.
Thedockingstationdoesn't
havepower.
Connectthedockingstation
tothepowersupply.Docking
stationscan'tbepoweredby
PoE.
Youareusinganoldversionof
AXISIPUtility.
UpgradetoAXISIPUtility
version4.14orlater.
Systemcontrolleristurnedoff.Connectthesystemcontroller
tothepowersupply.
SystemcontrollerCan'tndsystemcontrollerin
AXISIPUtility.
Systemcontrollerisnot
connectedcorrectlytothe
network.
Connectthesystemcontroller
tothenetwork.
Contentdestinationis
unavailable.
Checkthecontentdestination
statusontheDashboardon
page49inAXISBodyWorn
Manager.
Manysimultaneousofoads
affecttransferspeed.
OpenthedeviceinAXISBody
WornManagertocheckthe
transferstatus.Waitfor
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Camerawasundockedbefore
thetransferoftherecording
wascompleted.
OpenthedeviceinAXIS
BodyWornManagertocheck
thetransferstatus.Dock
thecameraandwaitforall
recordingstobetransferred.
Transferstatushistoryis
displayedforthreedaysafter
thetransferiscomplete.
Thetimeinthebodyworn
systemdoesn'tmatchthetime
ofthecontentdestination.
Makesurethatthebody
wornsystemandthecontent
destinationhavematching
time.
Recordingsdon'tappearin
contentdestination.
Contentdestination
46
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