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48
7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk sprays
from the dual spout.
The dual spout is dirty.
T Clean the milk system in the dual
spout (see Chapter 5 ‘Maintenance –
Cleaning the milk system’).
T Dismantle and rinse the dual spout
(see Chapter 5 ‘Maintenance –
Dismantling and rinsing the dual
spout’).
The milk and milk foam
temperature is set too
high.
T Set a lower milk and milk foam
temperature for the product.
Coffee only comes out
in drips when it is being
prepared.
Coffee or ground coffee
has been ground too finely
and is blocking the system.
The water hardness may
not have been correctly
set.
T Put the grinder on a coarser
setting or use coarser ground coffee
(see Chapter 4 ‘Permanent settings
in programming mode – Setting the
consistency of grind’).
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the
machine’).
‘Fill bean container’ is
not displayed although
the bean container is
empty.
The bean monitor is dirty.
T Clean the bean container (see
Chapter 5 ‘Maintenance – Cleaning the
bean container’).
Preparation stops,
‘Fill
bean container’
is briefly
displayed although the
bean container has been
filled.
The sliding catch for the
bean container has not
been pulled out or has not
been pulled out com-
pletely.
T Open the service cover on the back of
the machine and pull the sliding catch
all the way out (see Chapter 5
‘Maintenance – Cleaning the bean
container’).
‘Fill water tank’ is not
displayed although the
water tank is empty.
There is a lot of limescale
in the water tank.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
‘Empty drip tray’ is
always displayed.
The metal contacts of the
drip tray are dirty or wet.
T Clean and dry the metal contacts on
the back of the drip tray.
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