10 MOTORS MASSAGE MAT WITH
SHIATSU NECK MASSAGER
SL-336
Use & care manual
Thank you for purchasing Snailax 10 Motors Massage Mat with Shiatsu Neck Massager
Please be sure to read this User Manual carefully before use, and save it for future
reference.
Massage mat
Safety Instructions
Product Information
2
• The massage device conforms to recognized technical principles and the latest safety
regula�ons.
• Do not wet,do not use pins, never remove cover.
• This items is NOT A TOY. Close supervision is necessary when this appliance is used by ,
on,or near children or disabled persons.
• This appliance should never be le� una�ended when plugged in.
• Any possible repairs may only be carried out by authorized expert staff. Improper use
and unauthorized repairs are not permi�ed for safety reasons and lead to loss of
warranty.
• Never touch the power plug with wet hands.
• Please avoid contact of the device with water, high temperatures and direct sunlight.
• Do not use any damaged cables, plugs or loose sockets.
• Never operate under blankets where the air opening may be blocked.
• If plugs or cords are damaged, they must be replaced by the manufacturer,a service
representa�ve or by qualified personnel.
• In case of malfunc�on, disconnect immediately from the mains.
• Do not use if you have skin disorders, open wounds,or swollen or inflamed areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use while you sleep.
• In order to avoid excessively s�mula�ng the muscles and nerves, the recommended
massage �me should not be exceeded 30 minutes at a �me.
• Do not use with infants,a helpless person or a person insensi�ve to heat.
• Overlong applica�on can result in skin burns.
• Each massage – even a hand massage – must be refrained from during pregnancy or if
one or more of the following complaints are present in the massage area: recent injuries,
thrombo�c diseases, all kinds of in flamma�ons and swellings, and cancer.
It is recommended to consult a doctor before having a massage for the treatment of
ailments and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to consult your
doctor for medical advice before taking a massage.
• Do not use this product for medical treatment.
Home adapter
Tel: 734-709-6982 Monday-Friday 9:00AM-4:30PM
Email: [email protected]
Have ques�on ?
3
Technical Data
69.5 x 24.2 inches
10.5lbs
Input: AC 100-240V ~50/60Hz
Output: 12VDC 4.0A
max. 48 Wa�
15 minutes
Measurements
Weight
Voltage
Nominal Power
Automatc runtme
:
:
:
:
:
:
Features
Pillow cover
Capable to use as individual massage
pillow when connect to home adapter
Control bu�on
for neck massager
Power input
(pillow part)
Connect to the
Pillow input cable
Power input
(Mat part)
adjustable strap
Pillow/mat
zipper
Massage mat
Home adapter
Hand
controller
Opt1.
Detachable Pillow
Opt2.
Setup and Operation
1. A�ach the massage mat to a chair with elas�c straps or place it on other support.
2. Connect the adapter cable to the corresponding cable on the mat.
3. Plug the home adapter into an outlet between 100-240V.
4. Turn on the device using the controller (Refer to below controller instruc�on.)
5. When finished place the controller in the pouch at the side of the mat.
4
Pillow Control Bu�on:
Press to ac�ve shiatsu,
Press again to turn on
shiatsu & heat;
Press & Hold on 3 seconds
to turn off neck massage.
LEG
BACK
SHOULDER
HEAT
MODE
ON/OFF
INTENSITY
L M H
LUMBAR
HEAT:
Press to ac�vate heat,
the heat can be used
independently
MODE:
Press to change the
MODE between M1
to M5.
MODE indicators
Five Preprogrammed
massage modes
ON/OFF:
Press to turn the
massage mat on or off.
INTENSITY:
Press to choose Low,
Medium, High intensity of
vibra�on.
Massage Regions:
Each massage regions
may be turned off or on
as desired by press the
bu�on for any
combina�on of regions
and while any of the five
MODES are ac�ve.
NOTE: the “LEG” bu�on
controls the leg and feet
regions.
Intensity indicators:
Low, Medium, High
5
Care and Cleaning Instructions
1. Do not wash in washing machine or immerse the product or the adapter in water.
2. Always switch off before cleaning and remove the adapter from the socket with clean,
dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly.
Do not wipe the product with alcohol or harsh chemicals such as thinner or bleach.
4. Keep away from heat, fire or exposure to direct sunlight.
5. Store the massager in a cool, dry place out of reach of children.
6. Avoid contact with sharp edges or pointed objects which might cut or puncture the
fabric surface.
TROUBLESHOOTING GUIDE
Fault Solutions
The massage is not ac�ve in
all regions.
The massage motor for that region may have
been switched off. Press the bu�on that
corresponds to that region to ac�vate.
Device switches off suddenly
The device will switch off when the �mer runs
out.Con�nue using by pressing the ‘Power’
bu�on. If the device has run for 60 mins., turn
back on a�er res�ng the unit for 15 mins.
Over-heat protec�on func�on ac�vated. Device
is switched off for your safety . Please rest
device for 15-30mins before restar�ng.
Device fail to start
Check if device has been used for more than
30 mins.If so, let device rest for 15 mins before
con�nuing. Device may require longer �me to
cool in warmer environments.
Check if adapter is plugged into socket.
Check if adapter output is connected to device
power inlet wire.
Jerky mo�on of vibra�ons
from device
Excessive pressure may have been applied
onto the device. Reduce the load and try again.
6
WARRANTY
If the product(s) is damaged or defec�ve within a reasonable �me, Snailax offers the
warranty as below.
Valid proof of purchase under this Warranty:
Order numbers from online purchases made through Snailax official store (www.snailax.com)
or Snailax's direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s)
obtained from other Channels, please contact the customer service of the Channel directly for
appropriate solu�on.
Warranty Claim Procedures:
1. Any product the customer believes is defec�ve and seeks for warranty, the customer must
provide to Customer Support:
2. If the warranty claim is jus�fied by Snailax Customer Support, customer(s) will obtain from
Snailax a Warranty/Return Authoriza�on Number (RMA Number)
3.Snailax reserves the right to specify that items be returned to the designated warehouse for
inspec�on or be inspected by our representa�ve in the field or be retained by customer.
4. Any claim for defec�ve merchandise returns must be packed in original packaging
5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s)
are delivered. When returning items with RMA# and a prepaid shipping label provided by
Snailax, Snailax takes responsibility for any damage or loss incurred in transit.
a) Valid proof of purchase (see below the defini�on of valid proof of purchase);
b) Pictures and/or descrip�on are required to claim defec�ve merchandise;
c) Model number and Series Number label a�ached to each product
Period
Within 30 Days
31- 90 Days
91 Days - 1 Year
1 Year - 3 Years
Return for refund
Yes
Yes a�er being jus�fied
No
No
Return for replacement
Yes if undamaged
Yes a�er being jus�fied
Yes a�er being jus�fied
Who paid shipping?
Snailax
Snailax
Buyer
Only to buyers who have
received extended warranty
Buyer
Snailax warrants the product to be free from defects in workmanship and materials, under
normal use, for a period of 12 months from the original invoice date, except as noted below.
Snailax products can be repaired or replaced within warranty period or returned for refund
within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is
effec�ve only if the product is purchased and operated in the country in which the product is
purchased. Warranty claims for product defects, unless extended warranty is registered,
expire 12 months from the purchase day. Warranty claims CANNOT be processed for items
that have exceeded the warranty period. The warranty does NOT cover the replaced,
refurbished product. The warranty does have other limita�ons as below “Warranty
Limita�ons”. To obtain warranty service on Snailax products, follow “Warranty Claim
Procedures” below.
7
WARRANTY
Extend Warranty for Free
1) Enter the following URL or scan the QR code below to find Snailax facebook page and
like it, enter“Warranty” to messenger to extend your warranty from 1 year to 3 years.
h�ps://www.facebook.com/snailax
OR 2) Email us at [email protected] with “Warranty” as subject line to extend your
warranty from 1 year to 3 years.
Warranty Limita�ons(this warranty does not include):
Refund Procedures:
(Refer to h�ps://www.snailax.com/pages/refund-policy for detail instruc�ons)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. SNAILAX
SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION
OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT,
INCLUDING, WITHOUT LIMITATION
(1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
(2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION,
RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
(3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND
WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Snailax reserves all the right for final interpreta�on of these Terms of Warranty and Return
Policy above and the aright to change, modify, add or remove por�ons of these terms at any
�me without prior no�fica�on.
Normal wear and tear; Any condi�on resul�ng from other than ordinary residen�al wear or
any use for which the product was not intended, such as use in rental or contract trade or
commercial use; Any condi�on resul�ng from incorrect or inadequate maintenance or care;
Damage resul�ng from misuse, abuse, negligence, accidents or shipping damage, exposed to
environmental condi�ons temperatures, water, improper opera�on,improper installa�on,
improper use of electrical supply; transporta�on damage; the�,vandalism or;Damage
resul�ng from the a�achment or modifica�on of any unauthorized accessories;Fail to show
the valid proof of purchase;Lost or stolen products;Items that have expired their warranty
period; No quality-related issues (a�er 30 days of purchase);Free product/ Gi� offer by Snailax;
unauthorized repairs or modifica�on; Replaced or refurbished product.Dissa�sfac�on due to
buyer’s remorse (a�er 30 days of purchase).
2750 Carpenter Road, Suite 1 B, Ann Arbor, 48108
Tel: 734-709-6982 (
Monday-Friday 9:00AM-4:30PM)
Email: [email protected]
Web: www.snailax.com
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protec�on against harmful interference in a residen�al installa�on. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instruc�ons, may cause harmful interference to radio communica�ons.
However, there is no guarantee that interference will not occur in a par�cular installa�on.
If this equipment does cause harmful interference to radio or television recep�on, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separa�on between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio / TV technician for help.
This device complies with Part 15 of the FCC Rules. Opera�on is subject to the following two
condi�ons:
(1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired opera�on.
WARNING: Changes or modifica�ons to this unit is not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
FCC STATEMENT
*Please provide your order number before contac�ng customer support
SNAILAX CORPORATION
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