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Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: WESTINGHOUSE RANGEHOODS
This document sets out the terms and conditions of the
product warranties for Westinghouse Appliances. It is an
important document. Please keep it with your proof of
purchase documents in a safe place for future reference
should there be a manufacturing defect in your Appliance.
This warranty is in addition to other rights you may have
under the Australian Consumer Law.
1. In this warranty:
(a) 'ACL' or 'Australian Consumer Law' means Schedule 2 to
the Competition and Consumer Act 2010;
(b) 'Appliance' means any Bectrolux product purchased by
you and accompanied by this document;
(c) 'ASC' means Electrolux authorised serviced centres;
(d) 'Westinghouse' is the brand controlled by Electrolux
Home Products Pty Ltd of 163 O'Riordan Street, Mascot
NSW 2020, ABN 51 004 762 341 in respect of Appliances
purchased in Australia and Electrolux (NZ) Limited
(collectively "Electrolux") of 3-5 Niall Burgess Road,
Mount Wellington, in respect of Appliances purchased in
New Zealand;
(e) 'Warrarrty Period' means the period specified in clause 3
of this warranty;
(f) 'you' means the purchaser of the Appliance not having
purchased the Appliance for re-sale, and 'your' has a
corresponding meaning.
2. Application: This warranty only applies to new Appliances,
purchased and used in Australia or New Zealand and is in
addition to (and does not exclude, restrict, or modify in any
way) other rights and remedies under a law to which the
Appliances or services relate, including any non-excludable
statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions,
this warranty continues for in Australia for a period of
24 months and in New Zealand for a period of 24 months,
following the date of original purchase of the Appliance.
4. Repair or replace warranty: During the Warranty Period,
Electrolux or its ASC will, at no extra charge if your
Appliance is readily accessible for service, without special
equipment and subject to these terms and conditions, repair
or replace any parts which it considers to be defective.
Electrolux may, in its absolute discretion, choose whether
the remedy offered for a valid warranty claim is repair or
replacement. Bectrolux or its ASC may use refurbished
parts to repair your Appliance. You agree that any replaced
Appliances or parts become the property of Electrolux.
5. Travel and transportation costs: Subject to clause 7,
Electrolux will bear the reasonable cost of transportation,
travel and delivery of the Appliance to and from Electrolux
or its ASC. Travel and transportation will be arranged by
Electrolux as part of any valid warranty claim.
6. Proof of purchase is required before you can make a claim
under this warranty.
7. Exclusions: You may not make a claim under this warranty
unless the defect claimed is due to faulty or defective parts
or workmanship. This warranty does not cover:
(a) light globes, batteries, filters or similar perishable parts;
(b) parts and Appliances not supplied by Electrolux;
(c) cosmetic damage which does not affect the operation
of the Appliance;
(d) damage to the Appliance caused by:
(i) negligence or accident;
(ii) misuse or abuse, including failure to properly
maintain or service;
(iii) improper, negligent or faulty servicing or repair
works done by anyone other than an Electrolux
authorised repairer or ASC;
(iv) normal wear and tear;
(v) power surges, electrical storm damage or
incorrect power supply;
(vi) incomplete or improper installation;
(vii) incorrect, improper or inappropriate operation;
(viii) insect or vermin infestation;
(ix) failure to comply with any additional instructions
supplied with the Appliance;
In addition, Electrolux is not liable under this warranty if:
(a) the Appliance has been, or Electrolux reasonably
believes that the Appliance has been, used for purposes
other than those for which the Appliance was intended,
including where the Appliance has been used for any
non-domestic purpose;
(b) the Appliance is modified without authority from
Electrolux in writing;
(c) the Appliance's serial number or warranty seal has been
removed or defaced
8. How to claim under this warranty: To enquire about
claiming under this warranty, please follow these steps:
(a) carefully check the operating instructions, user manual
and the terms of this warranty;
(b) have the model and serial number of the Appliance
available;
(c) have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
9. Australia: For Appliances and services provided by
Electrolux in Australia: Electrolux goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled
to have the Appliance repaired or replaced if the Appliance
fails to be of acceptable quality and the failure does not
amount to a major failure. 'Acceptable quality' and 'major
failure' have the same meaning as referred to in the ACL.
10. New Zealand: For Appliances and services provided by
Electrolux in New Zealand, the Appliances come with a
guarantee by Electrolux pursuant to the provisions of the
Consumer Guarantees Act, the Sale of Goods Act and the
Fair Trading Act. Where the Appliance was purchased
in New Zealand for commercial purposes the Consumer
Guarantee Act does not apply.
11. Confidentiality: You accept that if you make a warranty
claim, Electrolux and its agents including ASC may
exchange information in relation to you to enable Electrolux
to meet its obligations under this warranty.
Important Notice
Before calling for service, please ensure that the steps listed in clause 8 above have been followed.
AUSTRALIA
FOR SERVICE
or to find the address of your nearest
authorised service centre in Australia
PLEASE CALL 13 13 49
For the cost of a local call
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in Australia
PLEASE CALL 13 13 50
For the cost of a local call
NEW ZEALAND
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
PLEASE CALL 0800 10 66 10
FOR SPARE PARTS
or to find the address of your nearest
spare parts centre in New Zealand
PLEASE CALL 0800 10 66 20
WRange_War_Jul19
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