How do I setup my QuietComfort Ultra Earbuds?

And install the free Bose app from your mobile device's app store. The Bose app lets you set up and control your product from any mobile device, such as a smartphone or tablet.

How do I connect my QuietComfort Ultra Earbuds to my Bluetooth device?

1. Ensure Bluetooth is enabled on your device

How do I update the firmware/software of my QuietComfort Ultra Earbuds?

Updating the earbuds: When an update is available, the Bose app automatically s it. Tap Install Update.

How do I reset my earbuds?

Open the Bose app and tap on the "Account" icon in the upper right corner.

How do I clear the Bluetooth pairing list?

Press and hold the button on the back of the case for 15 seconds with the earbuds inside and case lid open. Wait until the status light blinks white twice and then slowly blinks blue. Then delete the earbuds from Bluetooth list on your device.

Bose 882826-0050 QuietComfort Ultra Wireless Earbuds, Noise User Manual

QUIETCOMFORT ULTRA EARBUDS

Cue the

music.

IMPORTANT SAFETY INSTRUCTIONS

ENG

Please read and keep all safety and use instructions.

Bose Corporation hereby declares that this product is in compliance with the essential requirements

and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive

requirements. The complete declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other

applicable UK regulations. The complete declaration of conformity can be found at:

www.Bose.com/compliancewww.Bose.com/compliance

Bose Corporation hereby declares that this product is in compliance with the essential requirements

per Radio Equipment Regulations 2017 and all other applicable UK regulations. The complete

declaration of conformity can be found at: www.Bose.com/compliancewww.Bose.com/compliance

Important Safety Instructions

Clean only with a dry cloth.

Only use aachments/accessories specified by the manufacturer.

Refer all servicing to qualified personnel. Servicing is required when the apparatus has been damaged in any

way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the

apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has

been dropped.

WARNINGS/CAUTIONS

• To avoid accidental ingestion, keep the product away from children and pets. The product contains a baery,

and may be hazardous if swallowed. If ingested, seek immediate medical aention. When not in use, store

the product out of reach of children and pets.

• Product is not intended for use by children.

• To avoid hearing damage, do not use your headphones at a high volume. Turn the volume down on your

product before placing the headphones in/on your ears, then turn the volume up gradually until you reach a

comfortable, moderate listening level.

• Use of these headphones while operating a vehicle is not recommended and may be prohibited by law in

some locations. Use caution and follow applicable laws regarding headphone use while operating a vehicle.

Stop using your headphones immediately if they interfere with your ability to remain aentive or if they

interfere with your ability to hear surrounding sounds, including alarms and warning signals, while operating

a vehicle.

• Use caution if using these headphones while performing any activity that requires your aention. Do not use

the headphones when the inability to clearly hear surrounding sounds may present a danger to yourself or

others, for example while riding a bicycle or walking in or near traic, a construction site, railroad, etc.

• Do NOT use the earbuds if they emit any loud unusual noise. If this happens, remove the earbuds and

contact Bose customer service.

• Do NOT submerge the product in water or expose the product to water for extended periods.

• Remove product immediately if you notice heat coming from the product.

IMPORTANT SAFETY INSTRUCTIONS

ENG

Contains small parts which may be a choking hazard. Not suitable for children under age 3.

This product contains magnetic material. Consult your physician on whether this might aect your

implantable medical device.

• Do NOT make unauthorized alterations to this product.

• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted

candles, on or near the product.

• Do NOT use the earbuds without the supplied eartips aached.

• Use this product only with an agency-approved LPS power supply that meets local regulatory requirements

(e.g., UL, CSA, VDE, CCC).

• The baery provided with this product may present a risk of fire or chemical burn if mishandled, incorrectly

replaced or replaced with an incorrect type.

• If the baery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek

medical advice.

• Do not expose products containing baeries to excessive heat (e.g. from storage in direct sunlight, fire or

the like).

• Wipe o sweat from the earbuds and the charging case before charging.

• IPX4 is not a permanent condition, and resistance might decrease as a result of normal wear.

• To avoid hazardous radiation exposure from the internal laser component, use the product only as specified

in the instructions. The earbuds should not be adjusted or repaired by anyone except properly qualified

service personnel.

• Do not place or install near any heat sources, such as fireplaces, radiators, heat registers, stoves or other

apparatus (including amplifiers) that produce heat.

• Complies with 21 CFR 1040.10 and 1040.11 except for conformance with IEC 60825-1 Ed. 3 as described in

Laser Notice 56, date May 8, 2019.

These earbuds are classified as a CLASS 1 LASER PRODUCT according to EN / IEC

60825-1:2014.

ENG

REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or television reception,

which can be determined by turning the equipment o and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving product or antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to

operate this equipment.

This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause

undesired operation.

This device complies with FCC and ISED Canada radiation exposure limits set forth for general population. This

transmier must not be co-located or operating in conjunction with any other antenna or transmier.

FCC ID: A94408L / A94408R | IC: 3232A-408L / 3232A-408R

Case Model: 441408 | Right Earbud Model: 408R | Left Earbud Model: 408L

The earbuds in this system have been certified in accordance with the provisions set out in the Radio Law.

020-230152 (L)

020-230144 (R )

CAN ICES-3(B)/NMB-3(B)

For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than

20 dBm EIRP.

SAR Information

Earbud

Measured

1-g SAR W/kg

Measured

10-g SAR W/kg

Left 0.381 0.161

Right 0.211 0.092

This symbol means the product must not be discarded as household waste, and should be delivered to

an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural

resources, human health and the environment. For more information on disposal and recycling of this

product, contact your local municipality, disposal service, or the shop where you bought this product.

Low-power Radio-frequency Devices Technical Regulations

Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency,

enhance transmiing power or alter original characteristic as well as performance to an approved low power

radio-frequency devices. The low power radio-frequency devices shall not influence aircraft security and

interfere legal communications; If found, the user shall cease operating immediately until no interference is

achieved. The said legal communications means radio communications is operated in compliance with the

Telecommunications Management Act. The low power radio-frequency devices must be susceptible with the

interference from legal communications or ISM radio wave radiated devices.

ENG

REGULATORY AND LEGAL INFORMATION

DON’T aempt to remove the rechargeable lithium-ion baery from this product. Contact your local Bose

retailer or other qualified professional for removal.

Please dispose of used baeries properly, following local regulations. Do not incinerate.

R-R-Bos-408L (L)

R-R-Bos-408R (R )

R-R-Bos-441408 (Case)

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

Toxic or Hazardous Substances and Elements

Part Name

Lead

(Pb)

Mercury

(Hg)

Cadmium

(Cd)

Hexavalent

(CR(VI))

Polybrominated

Biphenyl

(PBB)

Polybrominated

diphenylether

(PBDE)

PCBs X O O O O O

Metal Parts X O O O O O

Plastic Parts O O O O O O

Speakers X O O O O O

Cables X O O O O O

This table is prepared in accordance with the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for

this part is below the limit requirement of GB/T 26572.

X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous

materials used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table

Equipment name: Earbuds and Charging Case Type designation: 441408

Restricted substances and its chemical symbols

Unit

Lead

(Pb)

Mercury

(Hg)

Cadmium (Cd)

Hexavalent

chromium

(Cr+6)

Polybrominated

biphenyls (PBB)

Polybrominated

diphenyl ethers

(PBDE)

PCBs -

b b b b b

Metal Parts -

b b b b b

Plastic Parts

b b b b b b

Speakers -

b b b b b

Cables -

b b b b b

Note 1: “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference

value of presence.

Note 2: The “−” indicates that the restricted substance corresponds to the exemption.

ENG

REGULATORY AND LEGAL INFORMATION

Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “3” is 2013 or

2023. | Location of Manufacture: The seventh digit in the serial number indicates the location of manufacture.

China Importer: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang

District, Shanghai 201100 | EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands

| Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia

Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202)

3545 | Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan

Dist. Taipei City 10480, Taiwan Phone Number: +886-2-2514 7676 | UK Importer: Bose Limited, Bose House,

Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom

Input Rating: 5V p 1.2A | Output Voltage: 5VDC | Output Current: 160mA x 2 | Output Capacity: 680mAh |

IPXX Rating: IPX4 (for the earbuds)

The CMIIT ID is located on the carton.

The Bose Terms of Use apply to this product: worldwide.Bose.com/termsofuseworldwide.Bose.com/termsofuse

License Disclosures: To view the license disclosures that apply to the third-party software packages included

as components of the Bose QuietComfort Ultra Earbuds, use the Bose Music app. You can access this

information from the Seings menu.

Apple, the Apple logo, iPad, iPhone, and macOS are trademarks of Apple Inc., registered in the U.S. and other

countries. The trademark “iPhone” is used in Japan with a license from Aiphone K.K. App Store is a service

mark of Apple Inc.

Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the

Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance

standards. Apple is not responsible for the operation of this device or its compliance with safety and

regulatory standards.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of

such marks by Bose Corporation is under license.

Google, Android, and Google Play are trademarks of Google LLC.

Microsoft Teams is a trademark of the Microsoft group of companies.

Snapdragon Sound is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm,

Snapdragon and Snapdragon Sound are trademarks or registered trademarks of Qualcomm Incorporated.

Spotify is a registered trademark of Spotify AB.

USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

Bose, Bose Music, the Bose Music logo, ActiveSense, SimpleSync, and QuietComfort are trademarks of Bose

work may be reproduced, modified, distributed, or otherwise used without prior wrien permission.

Please complete and retain for your records

The earbud date code is located on the earbud under the band. The charging case serial number is located in

the charging case well between the earbuds. The model numbers are located in the charging case lid.

Serial number: ___________________________________________________________________________

Model number: 441408

Please keep your receipt. Now is a good time to register your Bose product.

You can easily do this by going to worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration

CONTENTS

ENG

WHAT’S IN THE BOX

Contents ............................................................................................................................................................................. 11

BOSE MUSIC APP SETUP

Download the Bose Music app.................................................................................................................................. 12

Add the earbuds to an existing account ............................................................................................................... 12

SWEAT AND WEATHER RESISTANCE ............................................................................................... 13

HOW TO WEAR

Insert the earbuds .......................................................................................................................................................... 14

Check your fit .................................................................................................................................................................... 15

Eartips ....................................................................................................................................................................... 15

Stability bands ....................................................................................................................................................... 16

Try another size ................................................................................................................................................................ 17

Eartips ....................................................................................................................................................................... 17

Stability bands ...................................................................................................................................................... 17

Change the eartips ......................................................................................................................................................... 18

Change the stability bands ......................................................................................................................................... 19

POWER

Power on ............................................................................................................................................................................. 21

Power o ............................................................................................................................................................................. 22

Standby ............................................................................................................................................................................... 22

CONTENTS

ENG

TOUCH CONTROL

Touch surface area ......................................................................................................................................................... 23

Media playback and volume ....................................................................................................................................... 23

Phone calls ......................................................................................................................................................................... 24

Call notifications ................................................................................................................................................... 25

Modes................................................................................................................................................................................... 25

Immersive audio seings ............................................................................................................................................. 25

Mobile device voice control ........................................................................................................................................ 26

SHORTCUTS

Use your shortcut ............................................................................................................................................................ 27

Change or disable your shortcut .............................................................................................................................. 27

IN-EAR DETECTION

Auto play/pause ............................................................................................................................................................... 28

Auto answer call .............................................................................................................................................................. 28

Auto transparency .......................................................................................................................................................... 28

NOISE CANCELLATION

Change the noise cancellation seing .................................................................................................................. 29

Noise cancellation while on a call ............................................................................................................................ 29

Use noise cancellation only ........................................................................................................................................ 29

IMMERSIVE AUDIO

Immersive audio seings ............................................................................................................................................. 30

Change the immersive audio seing ...................................................................................................................... 31

Change the mode ................................................................................................................................................ 31

Use your shortcut ................................................................................................................................................. 31

Immersive audio while on a call ................................................................................................................................ 31

CONTENTS

ENG

LISTENING MODES

Modes................................................................................................................................................................................... 32

Aware mode with ActiveSense ....................................................................................................................... 32

Change the mode ........................................................................................................................................................... 33

Add or remove modes from the earbuds ................................................................................................... 33

BATTERY

Charge the earbuds ....................................................................................................................................................... 34

Charge the charging case ............................................................................................................................................ 35

Check the earbud baery level ................................................................................................................................. 36

While using the earbuds ................................................................................................................................... 36

While charging the earbuds ............................................................................................................................. 36

Check the charging case baery level ................................................................................................................... 37

Charging time ................................................................................................................................................................... 38

EARBUD AND CHARGING CASE STATUS

Earbuds status light ....................................................................................................................................................... 39

Bluetooth® status ................................................................................................................................................. 39

Baery, update, and error status ................................................................................................................... 39

Charging case status light ........................................................................................................................................... 40

Baery, update, and error status ................................................................................................................... 40

BLUETOOTH CONNECTIONS

Connect using the Bose Music app ........................................................................................................................ 41

Connect using the Bluetooth menu on your mobile device ......................................................................... 41

Disconnect a mobile device ....................................................................................................................................... 42

Reconnect a mobile device ........................................................................................................................................ 42

Clear the earbuds device list ...................................................................................................................................... 43

Android™ devices only ................................................................................................................................................. 44

Connect using Fast Pair .................................................................................................................................... 44

Snapdragon Sound™ technology .................................................................................................................. 45

CONTENTS

ENG

CONNECT BOSE PRODUCTS

Connect to a Bose Smart Speaker or Soundbar ................................................................................................ 46

Benefits .................................................................................................................................................................... 46

Compatible products .......................................................................................................................................... 46

Connect using the Bose Music app ............................................................................................................. 47

Connect using the product controls ............................................................................................................ 48

Reconnect to a Bose Smart Speaker or Soundbar ........................................................................................... 48

CARE AND MAINTENANCE

Store the earbuds ........................................................................................................................................................... 49

Clean the earbuds and charging case.................................................................................................................... 49

Replacement parts and accessories ...................................................................................................................... 49

Limited warranty .............................................................................................................................................................. 49

Update the earbuds ....................................................................................................................................................... 50

Update the charging case ........................................................................................................................................... 50

View the earbud date code ......................................................................................................................................... 50

View the charging case serial number ................................................................................................................... 50

TROUBLESHOOTING

Try these solutions first ................................................................................................................................................. 51

Other solutions................................................................................................................................................................. 51

Reboot the earbuds and charging case ................................................................................................................ 63

Restore the earbuds to factory seings ................................................................................................................ 64

ENG

WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included:

Bose QuietComfort Ultra Earbuds Charging case

Eartips (sizes small and large)

NOTE: Medium eartips are aached to the

earbuds. For help identifying the eartip

sizes, see page 17.

Stability bands (sizes 2 and 3)

NOTE: Size 1 bands are aached to the earbuds.

For help identifying the band sizes, see

page 17.

USB Type-C® to USB-A cable

NOTE: If any part of your product appears to be missing or damaged, don’t use it.

Visit support.Bose.com/QCUEsupport.Bose.com/QCUE for troubleshooting articles, videos, and

product repair or replacement.

ENG

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device,

such as a smartphone or tablet.

Using the app, you can verify the earbud fit, manage Bluetooth connections, manage

earbud seings, adjust the audio, choose your voice prompt language, and get any

future updates and new features made available by Bose.

NOTE: If you have already created a Bose account for another Bose product,

see “Add the earbuds to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.

NOTE: If you’re located in Mainland China, download the Bose8 app.

BOSE MUSIC

2. Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT

To add your Bose QuietComfort Ultra Earbuds, open the Bose Music app and add

your earbuds.

ENG

SWEAT AND WEATHER RESISTANCE

The earbuds are rated IPX4 water resistant. They are designed to be sweat and

weather resistant but aren’t meant to be submerged under water.

CAUTIONS:

• Do NOT swim or shower with the earbuds.

• Do NOT submerge the earbuds.

NOTES:

• To prevent corrosion, regularly clean the charging contacts on the earbuds with a

dry, soft coon swab or equivalent.

• IPX4 isn’t a permanent condition, and resistance might decrease as a result of

normal wear.

ENG

INSERT THE EARBUDS

1. Insert the earbud so the eartip gently rests at the opening of your ear canal.

NOTE: Each earbud is marked with either an R (right) or L (left).

R/L marking

2. Slightly rotate the earbud back until the eartip creates a comfortable seal at your

ear canal and the stability band rests against your ear ridge.

NOTE: You may need to rotate the earbud back and forth for the eartip to create a

comfortable seal. However, rotating it too far back or forward may impact

audio and microphone sound quality.

Insert Rotate

Ear ridge

Stability band

3. Check the fit (see page 15).

4. Repeat steps 1 – 3 to insert the other earbud.

When you insert the earbuds, the audio is personalized to your ears for the best

audio performance and noise cancellation.

NOTE: If you’re sharing the earbuds, place them in the charging case to clear the

audio personalization between each user.

HOW TO WEAR

ENG

CHECK YOUR FIT

For the best fit, audio performance, and noise cancellation, use a mirror to make sure

you’re using the correct size eartips and stability bands. You may need to try a

dierent size eartip or stability band for each ear.

TIP: You can also check your fit using the Earbud Seal Test in the Bose Music app. You

can access this option from the Seings menu.

Eartips

FIT WHAT TO CHECK

Proper fit

The eartip gently rests at the opening of

your ear canal to create a comfortable seal.

Background noise should sound muled.

NOTE: Noise cancellation may impact the

ability to hear muled noise.

Too much pressure

The eartip feels uncomfortable and

squished in your ear canal.

Too loose

The eartip rests too deep in your ear canal,

feels loose in your ear, or falls out when you

move your head.

HOW TO WEAR

ENG

Stability bands

FIT WHAT TO CHECK

Proper fit

The band doesn’t stick out or feel squished

against your ear ridge.

Too big

The band is sticking out or feels squished

under your ear ridge.

Too small The band doesn’t reach your ear ridge.

HOW TO WEAR

ENG

TRY ANOTHER SIZE

Wear the earbuds for an extended period of time. If the earbuds don’t feel

comfortable or secure, or noise cancellation or sound quality isn’t as expected, try

another size eartip or stability band.

You may need to try all three eartip or band sizes or use a dierent size eartip or band

for each ear.

Eartips

Three sizes of eartips are included with the earbuds: small, medium, and large.

Medium eartips come aached to the earbuds. If they feel too small, try large eartips.

If they feel too big, try small eartips.

Stability bands

The stability bands are marked with size 1 (small), 2 (medium), or 3 (large) and an R

(right) or L (left).

Size 1 bands come aached to the earbuds. If they feel too small, try size 2 bands.

HOW TO WEAR

ENG

CHANGE THE EARTIPS

1. Holding the earbud, gently squeeze the eartip and peel it away from the earbud.

Squeeze and peel Separate

CAUTION: To prevent tearing, do NOT pull on the edge of the eartip.

2. Choose a new eartip size (see page 17).

3. Align the eartip with the earbud nozzle and press the eartip onto the nozzle until

you feel it snap securely into place and hear it click.

Align

Press

4. Repeat steps 1 – 3 for the other earbud, as needed.

NOTE: You may need to use a dierent size eartip for each ear.

5. Insert the earbuds (see page 14).

6. Check the fit (see page 15).

NOTES:

• If you change the eartip, you may need to change the stability band so the band

rests comfortably against your ear ridge (see page 19).

• To see how-to videos about changing the eartips, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

• If you need additional eartip sizes, contact Bose customer service or visit:

support.Bose.com/QCUEsupport.Bose.com/QCUE

HOW TO WEAR

ENG

CHANGE THE STABILITY BANDS

1. Holding the earbud, gently grab the stability band scoop and peel the band toward

you, over the eartip, and away from the earbud.

Stretch

Peel Separate

Stability band scoop

CAUTION: To prevent tearing, do NOT pull on the thin part of the band.

2. Choose a new band size (see page 17). Select the band marked with either an R

(right) or L (left), depending on the earbud.

3. With the band markings facing you and the band scoop facing away from you,

align the dot on the band with the gray dot on the boom of the earbud.

4. Gently stretch the band over the eartip, making sure the dots align and the tab on

the band fits in the notch on the top of the earbud.

NOTE: Aligning the band correctly makes sure that the hole on the side of the

band is over the earbud microphone so the microphone isn't blocked.

5. Press down until the band fits securely into place, then check for alignment.

CheckAlign

Earbud dot

Stability band dot

Stretch

Microphone

Hole

HOW TO WEAR

ENG

6. Repeat steps 1 – 5 for the other earbud, as needed.

NOTE: You may need to use a dierent size band for each ear.

7. Insert the earbuds (see page 14).

8. Check the fit (see page 15).

NOTES:

• To see how-to videos about changing the bands, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

• If you need additional stability band sizes, contact Bose customer service or visit:

support.Bose.com/QCUEsupport.Bose.com/QCUE

ENG

POWER

POWER ON

Open the charging case.

The earbuds power on. The earbuds status light blinks white and then glows

according to the charging status (see page 39). The charging case status light

glows according to the baery level (see page 40).

Earbuds status light

Charging case status light

NOTE: When you remove the earbuds from the charging case, close the case to help

preserve the baery life and keep the case free of debris.

POWER

ENG

POWER OFF

1. Place both earbuds in the charging case.

The earbuds disconnect from your mobile device.

2. Close the case.

The earbuds power o. The charging case status light glows according to the

baery level (see page 40).

STANDBY

Standby conserves the earbud baery when an earbud is out of the case and not

in use. The earbud switches to Standby when you remove it from your ear and don't

move it for 10 minutes.

To wake the earbud, insert the earbud in your ear.

ENG

TOUCH CONTROL

Use touch control by tapping or swiping the touch surface of either earbud. With

touch control, you can play/pause audio, change the volume, perform basic call

functions, and use a shortcut to change the mode or change immersive audio

seings (see page 27).

TOUCH SURFACE AREA

The touch surface is located on the outer surface of both earbuds. It controls media

playback, volume, phone calls, and your shortcut.

Touch surface

MEDIA PLAYBACK AND VOLUME

CONTROL WHAT TO DO

Play/Pause Tap an earbud.

Increase the volume

Swipe up on

an earbud.

Decrease the volume

Swipe down on

an earbud.

TOUCH CONTROL

ENG

CONTROL WHAT TO DO

Skip to the next track Double-tap an earbud.

Skip to the previous track Triple-tap an earbud.

PHONE CALLS

CONTROL WHAT TO DO

Answer a call Tap an earbud.

End/Decline a call Double-tap an earbud.

Answer a second

incoming call and put

the current call on hold

Tap an earbud.

TOUCH CONTROL

ENG

CONTROL WHAT TO DO

Decline a second

incoming call and stay

on current call

Double-tap an earbud.

Call notifications

A voice prompt announces incoming callers and call status.

To stop call notifications, disable voice prompts using the Bose Music app. You can

access this option from the Seings menu.

MODES

For information about changing the mode, see page 33.

IMMERSIVE AUDIO SETTINGS

For information about changing the immersive audio seing, see page 31.

TOUCH CONTROL

ENG

MOBILE DEVICE VOICE CONTROL

You can set a shortcut to access your mobile device voice control using the earbuds.

The microphone on the earbuds acts as an extension of the microphone on your

mobile device.

NOTE: To access mobile device voice control using the earbuds, it must be set as a

shortcut (see page 27).

CONTROL WHAT TO DO

Access mobile device

voice control

Touch and hold an

earbud until you hear a

tone. Release, then say

your request.

Stop mobile device

voice control

Tap an earbud.

ENG

SHORTCUTS

A shortcut enables you to quickly and easily access one of the following functions:

• Cycle through modes (see page 32)

• Cycle through immersive audio seings (see page 30)

• Use your mobile device voice control (see page 26)

NOTE: By default, cycling through modes is enabled on both earbuds.

USE YOUR SHORTCUT

Touch and hold an earbud.

CHANGE OR DISABLE YOUR SHORTCUT

To change or disable a shortcut or to assign a dierent shortcut to each earbud, use

the Bose Music app. To access this option, tap Shortcut on the main screen.

NOTE: If you assign a dierent shortcut to each earbud, you must touch and hold the

appropriate earbud. If you remove an earbud, you can only use the shortcut

assigned to the earbud in your ear.

ENG

In-ear detection uses sensors to identify when you’re wearing both earbuds or just a

single earbud.

You can automatically play/pause audio, answer phone calls (if enabled), and adjust

noise cancellation by inserting or removing an earbud.

NOTE: To manage in-ear detection features, use the Bose Music app. You can access

this option from the Seings menu.

AUTO PLAY/PAUSE

When you remove an earbud, audio pauses on both earbuds.

To resume audio, reinsert the earbud.

NOTE: If you want to use a single earbud, you can tap the earbud in your ear to

resume audio.

AUTO ANSWER CALL

You can answer phone calls by inserting an earbud.

NOTE: To enable this feature, use the Bose Music app. You can access this option

from the Seings menu.

AUTO TRANSPARENCY

When you remove an earbud, the mode adjusts to Aware mode on the earbud in your

other ear (see page 32).

When you reinsert the earbud, the earbud in your ear adjusts to the previous noise

cancelling level.

NOTE: If you want to use a single earbud, you can use your shortcut to cycle through

the modes and choose the appropriate mode.

IN-EAR DETECTION

ENG

NOISE CANCELLATION

Noise cancellation reduces unwanted noise, providing a clearer, more lifelike

audio performance.

By default, the earbuds power on in Quiet mode. Noise cancellation is fully enabled

(see page 32).

CHANGE THE NOISE CANCELLATION SETTING

You can switch between preset noise cancellation seings by changing the mode. For

information about modes, see page 32.

NOISE CANCELLATION WHILE ON A CALL

When you make or receive a call, the earbuds remain at the current noise

cancellation seing and self voice is activated. Self voice helps you hear yourself

speak more naturally.

To adjust noise cancellation while on a call, change the mode (see page 33).

NOTES:

• Auto transparency is disabled while on a call (see page 28).

• To adjust self voice, use the Bose Music app. You can access this option from the

Seings menu.

USE NOISE CANCELLATION ONLY

You can use noise cancellation only, without audio or interruptions from phone calls.

1. Do one of the following:

• If you’re wearing the earbuds, disconnect your mobile device (see page 42).

• If the earbuds are in the charging case, turn the Bluetooth feature o on your

mobile device. Then, remove the earbuds from the case and insert them in

your ears.

2. Touch and hold an earbud to change the mode (see page 33).

NOTE: To reconnect your mobile device, select the earbuds from the Bluetooth list on

your device.

ENG

Immersive audio takes what you're hearing out of your head and places it in front of

you—like you're always in the acoustic sweet spot. It feels like the sound is coming

from outside the earbuds, resulting in a more natural listening experience. Immersive

audio works on any streaming content from any source, taking it to new heights with

beer sound clarity and richer sound quality.

NOTE: When you make or receive a phone call, immersive audio is temporarily set to

O (see page 31).

IMMERSIVE AUDIO SETTINGS

SETTING DESCRIPTION WHEN TO USE

Motion

Audio sounds like it's coming from two

stereo speakers in front of you that follow

the movements of your head.

NOTE: This seing is used by default in

Immersion mode.

Use for the most

consistent experience.

Best for when you're

doing activities

that require you to

frequently turn your

head or look down.

Still

Audio sounds like it's coming from two

stereo speakers in front of you that stay

where they are when you move your head.

NOTES:

• A few seconds after you stop moving

your head, the speakers recenter on

your position.

• To access this seing, use the Bose Music

app. Tap Immersive Audio on the

main screen.

Use for the most

realistic and powerful

experience. Best for

when you're stationary.

Off

Audio sounds like it's coming from

your earbuds.

Use when you want

a classic listening

experience or want to

conserve baery life.

IMMERSIVE AUDIO

ENG

CHANGE THE IMMERSIVE AUDIO SETTING

You can change the immersive audio seing by changing the mode or using a

shortcut to cycle through immersive audio seings.

TIP: You can also change the immersive audio seing using the Bose Music app. You

can access this option from the main screen.

Change the mode

For information about changing the mode, see page 33.

NOTES:

• Changing the mode changes both the immersive audio and noise

cancellation seings.

• You can also create a custom mode with your preferred immersive audio and noise

cancellation seings (see page 32).

Use your shortcut

You can change your shortcut to cycle through immersive audio seings without

aecting your current mode's noise cancellation seing. This temporarily customizes

the current mode until you power the earbuds o or change the mode.

NOTE: To change the immersive audio seing using the earbuds, it must be set as a

shortcut (see page 27).

1. Touch and hold an earbud.

A voice prompt announces each immersive audio seing in a loop.

2. When you hear the name of your preferred seing, release the earbud.

IMMERSIVE AUDIO WHILE ON A CALL

When you make or receive a phone call, immersive audio is temporarily set to O.

When you end the call, the earbuds return to the previous immersive audio seing.

ENG

LISTENING MODES

Listening modes are preset audio seings that you can switch between based on

your listening preferences and environment. They consist of noise cancellation and

immersive audio seings.

You can choose between three pre-configured modes — Quiet, Aware, and Immersion

— or create up to seven of your own custom modes.

MODES

MODE DESCRIPTION

Quiet

Full noise cancellation with Bose-optimized stereo audio. Allows you

to block out distractions using the highest level of noise cancellation.

Aware

Full transparency with Bose-optimized stereo audio. Allows you to

hear your surroundings while enjoying your audio in stereo.

Immersion

Full noise cancellation with immersive audio set to Motion. Allows you

to block out distractions and immerse yourself in lifelike audio.

Custom

Custom noise cancellation and immersive audio seings based on

your listening preferences and environment.

NOTE: You can create up to seven custom modes using the Bose

Music app. To access this option, tap Modes on the

main screen.

NOTES:

• By default, the earbuds power on in Quiet mode. To set the earbuds to power on

with the last mode used, use the Bose Music app. You can access this option from

the Seings menu.

• For information about noise cancellation and immersive audio seings, see

page 29 and page 30.

Aware mode with ActiveSense

The dynamic noise cancellation of Aware mode with ActiveSense technology allows

you to hear your surroundings while reducing unwanted noise.

Aware mode with ActiveSense allows the earbuds to automatically increase noise

cancellation when sudden or loud noises occur near you, so you can maintain

awareness without intermient noise interrupting your audio. Once the noise stops,

noise cancellation automatically returns to the previous seing.

To enable ActiveSense, use the Bose Music app. To access this option, on the main

screen, tap Modes > Aware > .

LISTENING MODES

ENG

CHANGE THE MODE

NOTE: To change the mode using the earbuds, it must be set as a shortcut

(see page 27).

1. To cycle through modes, touch and hold an earbud.

A voice prompt announces each mode in a loop.

2. When you hear the name of your preferred mode, release the earbud.

TIP: You can also change the mode using the Bose Music app. To access this option,

tap Modes on the main screen.

Add or remove modes from the earbuds

To access modes on the earbuds, they must be set as favorites in the Bose Music app.

By default, Quiet, Aware, and Immersion modes are set as favorites.

To add or remove modes from the earbuds, tap Modes on the main screen and

customize which modes are set as favorites.

ENG

BATTERY

CHARGE THE EARBUDS

1. Align the charging contacts on the left earbud with the charging pins on the left

side of the charging case.

Charging pins

NOTE: Before charging, make sure the earbuds are at room temperature, between

46° F (8° C) and 102° F (39° C).

2. Place the earbud in the case until it magnetically snaps into place.

The earbuds status light blinks white and then glows according to the charging

status (see page 39).

3. Repeat steps 1 – 2 for the right earbud.

NOTE: The earbuds charge if the case is open or closed.

BATTERY

ENG

CHARGE THE CHARGING CASE

CAUTION: Use this product only with an agency-approved LPS power supply that

meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).

1. Connect the small end of the USB cable to the USB-C® port on the boom of the

charging case.

2. Connect the other end to a USB-A wall charger (not provided) or computer.

The charging case status light glows solid amber (see page 40).

NOTE: Before charging, be sure the case is at room temperature,

between 46° F (8° C) and 102° F (39° C).

BATTERY

ENG

CHECK THE EARBUD BATTERY LEVEL

While using the earbuds

• When you remove the earbuds from the charging case and insert them into your

ears, a voice prompt announces the earbud baery level.

• Use the Bose Music app. The earbud baery level is displayed on the main screen.

NOTE: If one earbud has a lower baery level than the other, the voice prompt

announces the lower baery level. If the baery is low, you hear “Baery low.”

While charging the earbuds

When you place the earbuds into the charging case, the earbuds status light blinks

white and then glows according to the charging status (see page 39).

NOTE: If one earbud has a lower baery level than the other, the earbuds status light

reflects the lower baery level.

BATTERY

ENG

CHECK THE CHARGING CASE BATTERY LEVEL

Open the charging case.

The charging case status light glows according to the baery level (see page 40).

BATTERY

ENG

CHARGING TIME

COMPONENT CHARGING TIME

Earbuds Up to 2 hours

Charging case Up to 3 hours

NOTES:

• When the earbud baery level is low, a 20-minute charge with the case closed

powers the earbuds for up to 2 hours.

• A full charge powers the earbuds for up to 6 hours with immersive audio set to O

(up to 4 hours with immersive audio set to On).

• When the case is fully charged, you can fully charge the earbuds up to 3 times.

• When the earbuds are inside of the case, the case charging time varies.

1 Testing conducted by Bose in July 2023 using production-representative Bose QuietComfort Ultra Earbuds and Bose

QuietComfort Ultra Earbuds charging case. Quick charge testing consisted of inserting earbuds with baery depleted (to the

point of no audio playback) into a fully charged case and charging earbuds for 20 minutes, then resuming Bluetooth A2DP

audio playback with volume set to loudness of 75dBSPL, 3-band EQ set to zero, in Quiet Mode (full noise cancellation) with

Immersive Audio switched o, resulting in up to 2 hours playback time before baery depletion. Time to achieve fully charged

earbuds was determined by inserting earbuds with baery depleted (to the point of no audio playback) into a fully charged

case and charging earbuds to 100% baery charge. Baery life varies based on seings and usage.

2 See 1.

3 Testing conducted by Bose in June 2023 using production-representative Bose QuietComfort Ultra Earbuds and a variety of

music tracks using A2DP Bluetooth audio. Volume set to playback loudness of 75dBSPL, 3-band EQ set to zero, in Quiet Mode

(full noise cancellation). With Immersive Audio o, playback time was up to 6 hours before baery depletion. With Immersive

Audio on, playback time was up to 4 hours before baery depletion. Baery life varies based on seings and usage.

4 Testing conducted by Bose in July 2023 by inserting production-representative Bose QuietComfort Ultra Earbuds with baery

depleted (to the point of no audio playback) into a fully charged Bose QuietComfort Ultra Earbuds charging case and charging

earbuds to 100%, then resuming audio playback until baery depletion. Testing resulted in three complete charging cycles by

the case before a full charge was no longer possible.

ENG

EARBUD AND CHARGING CASE STATUS

EARBUDS STATUS LIGHT

The earbuds status light is located on the inside surface of the charging case.

Earbuds status light

Bluetooth status

Shows the Bluetooth connection status to mobile devices.

LIGHT ACTIVITY SYSTEM STATE

Slowly blinks blue Ready to connect

Quickly blinks blue Connecting

Solid blue (5 seconds) Connected

Blinks white 2 times Device list cleared

Battery, update, and error status

Shows the earbud baery, update, and error status.

LIGHT ACTIVITY SYSTEM STATE

Blinks white, then glows solid white

(5 seconds)

Fully charged

Blinks white, then glows solid

amber (5 seconds)

Charging

Blinks white 2 times, slowly blinks

blue, and turns off

Reboot complete

EARBUD AND CHARGING CASE STATUS

ENG

LIGHT ACTIVITY SYSTEM STATE

Blinks white 3 times (repeated) Updating software

Blinks amber (3 seconds) Restoring factory seings

Blinks amber and white Error – contact Bose customer service

CHARGING CASE STATUS LIGHT

The charging case status light is located on the front of the charging case.

Charging case status light

Battery, update, and error status

Shows the charging case baery, update, and error status.

LIGHT ACTIVITY SYSTEM STATE

Solid white Fully charged (100%) and plugged in

Solid white (5 seconds) Charged (34% – 99%)

Solid amber (5 seconds) Low charge (10% – 33%)

Blinks amber 2 times Need to charge (less than 10%)

Solid amber Charging

Blinks white 3 times (repeated) Updating software

Blinks amber and white Error – contact Bose customer service

ENG

BLUETOOTH CONNECTIONS

You can connect the earbuds to your mobile device using the Bose Music app, the

Bluetooth menu on your device, or Fast Pair (Android devices only).

You can store up to six devices in the earbud device list. You can connect and play

audio from only one device at a time.

NOTES:

• For the best experience, use the Bose Music app to set up and connect your mobile

device (see page 12).

• For information about connecting using Fast Pair, see page 44.

CONNECT USING THE BOSE MUSIC APP

To connect the earbuds and manage Bluetooth seings using the Bose Music app,

see page 12.

CONNECT USING THE BLUETOOTH MENU ON YOUR

MOBILE DEVICE

1. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case until the earbuds status light slowly blinks blue.

NOTE: Make sure both earbuds are in the case and the case is open.

ENG

BLUETOOTH CONNECTIONS

2. On your device, enable the Bluetooth feature.

NOTE: The Bluetooth feature is usually found in the Seings menu.

3. Select the earbuds from the device list.

NOTE: Look for the name you entered for your earbuds in the Bose Music app. If

you didn’t name your earbuds, the default name appears.

BOSE QC ULTRA EARBUDS

The earbuds name appears in the mobile device list. The earbuds status light

glows solid blue (see page 39).

DISCONNECT A MOBILE DEVICE

Place the earbuds in the charging case.

TIP: You can also use the Bose Music app or your Bluetooth seings to disconnect

your device. Disabling the Bluetooth feature on your device disconnects the

earbuds and all other devices.

RECONNECT A MOBILE DEVICE

When the earbuds are removed from the case, they try to connect with the most

recently-connected device.

To connect to a dierent previously-connected device, use the device's Bluetooth

seings to connect to the earbuds.

NOTES:

• The device must be within range (30 ft or 9 m) and powered on.

• Make sure the Bluetooth feature is enabled on your mobile device.

ENG

BLUETOOTH CONNECTIONS

CLEAR THE EARBUDS DEVICE LIST

1. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case for 15 seconds until the earbuds status light blinks

white 2 times and then slowly blinks blue.

NOTE: Make sure both earbuds are in the case and the case is open.

2. Delete the earbuds from the Bluetooth list on your device.

All devices are cleared, and the earbuds are ready to connect (see page 12).

ENG

BLUETOOTH CONNECTIONS

ANDROID DEVICES ONLY

If you have an Android mobile device, you can access the following additional

connection features.

Connect using Fast Pair

In one tap, the earbuds enable quick, eortless Bluetooth pairing with your

Android devices.

NOTES:

• To use Fast Pair, you need an Android device running Android 6.0 or higher.

• Your Android device must have the Bluetooth and Location features enabled.

1. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case until the earbuds status light slowly blinks blue.

NOTE: Make sure both earbuds are in the case and the case is open.

2. Place the case next to your Android device.

A notification appears on your device prompting you to pair the earbuds.

NOTE: If you don't see a notification, check that notifications are enabled for the

Google Play Services app on your device.

3. Tap the notification.

Once the earbuds are connected, a notification appears confirming that the

connection is complete.

ENG

BLUETOOTH CONNECTIONS

Snapdragon Sound technology

Bose QuietComfort Ultra Earbuds feature Snapdragon Sound technology. Snapdragon

Sound optimizes Qualcomm® audio technologies across connected devices to ensure

the best sound quality, connection stability, and latency for your streaming audio.

To experience Snapdragon Sound, you need a Snapdragon Sound-certified device,

such as a compatible Android mobile device. Once you connect the earbuds, your

device will automatically stream audio using the aptX Adaptive Bluetooth codec.

NOTE: To see which Snapdragon Sound features the earbuds support and check if

your device is compatible, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

ENG

CONNECT BOSE PRODUCTS

CONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR

Using SimpleSync technology, you can connect the earbuds to a Bose Smart Speaker

or Bose Smart Soundbar for a personal listening experience.

Benefits

• Use independent volume controls on each product to lower or mute your Bose

Smart Soundbar while keeping the earbuds as loud as you like.

• Hear your music clearly from the next room by connecting the earbuds to your Bose

Smart Speaker.

NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and

construction materials can aect reception.

Compatible products

You can connect the earbuds to any Bose Smart Speaker or Bose Smart Soundbar.

Popular compatible products include:

• Bose Smart Soundbar 900

• Bose Smart Soundbar 700/Bose Soundbar 700

• Bose Smart Soundbar 600

• Bose Soundbar 500

• Bose Smart Speaker 500/Bose Home Speaker 500

• Bose Home Speaker 300

• Bose Portable Smart Speaker/Bose Portable Home Speaker

New products are added periodically. For a complete list and more information, visit:

support.Bose.com/Groupssupport.Bose.com/Groups

CONNECT BOSE PRODUCTS

ENG

Connect using the Bose Music app

1. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case until the earbuds status light slowly blinks blue.

NOTE: Make sure both earbuds are in the case and the case is open.

2. Use the Bose Music app to connect the earbuds to a compatible Bose product.

For more information, visit: support.Bose.com/Groupssupport.Bose.com/Groups

NOTES:

• It could take up to 30 seconds to connect.

• Make sure that the earbuds are within 30 ft (9 m) of your soundbar or speaker.

• You can connect the earbuds to only one product at a time.

CONNECT BOSE PRODUCTS

ENG

Connect using the product controls

1. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case until the earbuds status light slowly blinks blue.

NOTE: Make sure both earbuds are in the case and the case is open.

2. On your soundbar remote or the top of your speaker, press and hold the Bluetooth

buon until the light bar or light ring pulses blue.

The earbuds connect to your soundbar or speaker, and you hear the same audio

through both devices.

NOTES:

• It could take up to 30 seconds to connect.

• Make sure that the earbuds are within 30 ft (9 m) of your soundbar or speaker.

• You can connect the earbuds to only one product at a time.

RECONNECT TO A BOSE SMART SPEAKER

OR SOUNDBAR

Use the Bose Music app to reconnect the earbuds to a previously-connected

compatible Bose product. For more information, visit: support.Bose.com/Groupssupport.Bose.com/Groups

NOTES:

• Your soundbar or speaker must be within range (30 ft or 9 m) and powered on.

• If the earbuds don’t reconnect, see “Earbuds don’t reconnect to a

previously-connected Bose Smart Soundbar or Speaker” on page 62.

ENG

CARE AND MAINTENANCE

STORE THE EARBUDS

When you’re not using the earbuds, store them in the charging case. Close the

charging case to help preserve baery life and keep the charging case free of debris.

CLEAN THE EARBUDS AND CHARGING CASE

COMPONENT PROCEDURE

Eartips and stability bands

Remove the eartips and bands from the earbuds and wash

them with a mild detergent and water.

NOTE: Make sure you thoroughly rinse and dry the eartips

and bands before re-aaching them to the earbuds.

Earbud nozzles

Wipe only with a dry, soft coon swab or equivalent.

CAUTION: Never insert any cleaning tool into the nozzle.

Charging contacts

(on earbuds)

To prevent corrosion, wipe with a dry, soft coon swab

or equivalent.

Charging case Wipe only with a dry, soft coon swab or equivalent.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

LIMITED WARRANTY

The earbuds are covered by a limited warranty. Visit our website at

worldwide.Bose.com/Warrantyworldwide.Bose.com/Warranty for details of the limited warranty.

To register your product, visit worldwide.Bose.com/ProductRegistrationworldwide.Bose.com/ProductRegistration for

instructions. Failure to register will not aect your limited warranty rights.

CARE AND MAINTENANCE

ENG

UPDATE THE EARBUDS

The earbuds begin updating automatically when connected to the Bose Music app

and an update is available. Follow the app instructions.

UPDATE THE CHARGING CASE

Update the charging case using the Bose updater website. On your computer, visit:

btu.Bose.combtu.Bose.com and follow the on-screen instructions.

VIEW THE EARBUD DATE CODE

Remove the stability band from the earbud (see page 19).

The date code is located on the earbud in the wide area near the microphone.

XXXX

Date code

VIEW THE CHARGING CASE SERIAL NUMBER

Remove the earbuds from the charging case.

The charging case serial number is located below the earbuds status light inside the

earbud well.

ENG

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds, try these solutions first:

• Charge the earbuds and the charging case (see page 34).

• Power on the earbuds (see page 21).

• Check the earbuds status light (see page 39) and charging case status light

(see page 40).

• Make sure your mobile device supports Bluetooth connections (see page 41).

• Download the Bose Music app and run available software updates (see page 12).

• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any

interference or obstructions.

• Increase the volume on the earbuds, your mobile device, and the music app.

• Connect another mobile device (see page 12).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and

solutions to common problems. You can also access troubleshooting articles, videos,

and other resources at: support.Bose.com/QCUEsupport.Bose.com/QCUE

If you’re unable to resolve your issue, contact Bose customer service.

Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact

SYMPTOM SOLUTION

Earbuds don’t power on

Make sure the earbuds aren’t in Standby mode. To wake the

earbuds, insert the earbuds in your ears.

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39).

If the earbuds have been exposed to high or low

temperatures, let the earbuds return to room temperature.

See “Earbuds don’t charge” on page 61.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Earbuds don’t connect with

mobile device

Connect using the Bluetooth menu on your mobile device

(see page 41).

Disable the Bluetooth feature on your mobile device and then

re-enable.

Clear the earbud device list (see page 43). Delete the

earbuds from the Bluetooth list on your device, including any

duplicate listings labeled LE (Low Energy). Connect again

(see page 12).

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Connect again

(see page 12).

Make sure both earbuds are in the charging case securely

(see page 34).

Visit: support.Bose.com/QCUEsupport.Bose.com/QCUE to see how-to videos.

Reboot the earbuds and charging case (see page 63).

Earbuds don't reconnect

with macOS

Use the Bose Music app to select your earbuds. On the main

screen, tap Source, then use the Paired Devices list to

reconnect your earbuds to your computer.

Earbuds don’t respond

during app setup

Uninstall the Bose Music app on your mobile device. Reinstall

the app (see page 12).

Make sure you’re using the Bose Music app for setup

(see page 12).

Make sure you have given the Bose Music app access to

Bluetooth connections in your mobile device Seings menu.

Make sure the Bluetooth feature is on in your mobile device

Seings menu.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Bose Music app can’t

find earbuds

Uninstall the Bose Music app on your mobile device. Reinstall

the app (see page 12).

Make sure you have given the Bose Music app access to

Bluetooth connections in your mobile device Seings menu.

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

With the earbuds in the charging case and the case open,

press and hold the buon on the back of the case until the

earbuds status light slowly blinks blue.

If the earbuds were previously connected to a PC currently

running Microsoft Teams, quit the Microsoft Teams app. If

this does not resolve the issue, turn o Bluetooth on that PC

or leave its Bluetooth range (typically around 30 feet).

See “Earbuds don’t connect with mobile device.”

Bose Music app doesn’t

work on mobile device

Make sure your mobile device is compatible with the

Bose Music app and meets minimum system requirements.

For more information, refer to the app store on your

mobile device.

Uninstall the Bose Music app on your mobile device. Reinstall

the app (see page 12).

Eartips aren’t comfortable

at ear canal

Make sure the eartip isn’t resting too deep in your ear canal

(see page 15).

Try a larger eartip. If that doesn’t help, try a smaller eartip (see

page 18).

Try a smaller stability band (see page 19).

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Contact Bose customer service or visit

support.Bose.com/QCUEsupport.Bose.com/QCUE for additional size eartips and

stability bands or to see how-to videos.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Stability band isn’t

comfortable at ear ridge

Try a smaller stability band (see page 19). If you’re already

using the smallest stability band, try a smaller eartip (see

page 18).

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Contact Bose customer service or visit

support.Bose.com/QCUEsupport.Bose.com/QCUE for additional size eartips and

stability bands or to see how-to videos.

Earbuds aren’t secure

Make sure the eartip is resting gently at the opening of your

ear canal (see page 14).

Try a larger stability band (see page 19).

Try a larger eartip (see page 18).

Contact Bose customer service or visit

support.Bose.com/QCUEsupport.Bose.com/QCUE for additional size eartips and

stability bands or to see how-to videos.

Eartips are falling off

Make sure the eartips are securely aached to the earbuds

(see page 18).

Stability bands are

falling off

Make sure the bands are securely aached to the earbuds

(see page 19).

Make sure the bands are positioned on the earbuds correctly

(see page 19).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Intermittent Bluetooth

connection

Clear the earbud device list (see page 43). Delete the

earbuds from the Bluetooth list on your device, including any

duplicate listings labeled LE (Low Energy). Connect again

(see page 12).

Move the mobile device closer to the earbuds.

Reboot the earbuds and charging case (see page 63).

No sound

Make sure you’re using the correct eartip and band sizes for

each ear (see page 17).

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Visit: support.Bose.com/QCUEsupport.Bose.com/QCUE to see how-to videos.

Make sure the volume is turned up (see page 23).

Make sure that both eartips fit securely in your ear, and they

aren’t rotated too far back (see page 14).

Make sure your head is upright when inserting the earbuds.

Press play on your mobile device to make sure audio

is playing.

Play audio from a dierent application or music service.

Play audio from content stored directly on your device.

Clear any debris or wax buildup from the eartips and

earbud nozzles.

Restart your mobile device.

Disable in-ear detection features using the Bose Music app

(see page 28).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

No sound from one earbud

Make sure you’re using the correct eartip and band sizes for

each ear (see page 17).

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Visit: support.Bose.com/QCUEsupport.Bose.com/QCUE to see how-to videos.

Make sure the software in the Bose Music app is up to date

(see page 50).

Make sure that both eartips fit securely in your ear, and they

aren’t rotated too far back (see page 14).

Make sure your head is upright when inserting the earbuds.

Clear any debris or wax buildup from the eartips and

earbud nozzles.

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

Audio and video are out

of sync

Close and re-open the application or music service.

Play audio from a dierent application or music service.

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Poor sound quality

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Make sure you’re using the correct eartip and band sizes for

each ear (see page 17).

Visit: support.Bose.com/QCUEsupport.Bose.com/QCUE to see how-to videos.

Make sure you’re using the Bose Music app for setup

(see page 12).

Try a dierent audio track.

Play audio from a dierent application or music service.

Clear any debris or wax buildup from the eartips and

earbud nozzles.

Turn o any audio enhancement features on the device or

music app.

Make sure your earbuds are connected over the correct

Bluetooth profile: Stereo A2DP. Check your device’s

Bluetooth/audio seings menu to make sure the correct

audio profile is selected.

Disable the Bluetooth feature on your mobile device and then

re-enable.

Clear the earbud device list (see page 43). Delete the

earbuds from the Bluetooth list on your device, including any

duplicate listings labeled LE (Low Energy). Connect again

(see page 12).

If you’re sharing the earbuds, place them in the charging case

to clear the audio personalization between each user.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Microphone doesn’t

pick up sound

Make sure the stability bands are positioned properly so the

hole on the side of the band is aligned with the microphone

on the earbud (see page 19).

Make sure the earbuds aren't rotated too far back or forward

(see page 14). For the best microphone sound quality, the

earbuds should be angled so that they point towards your

mouth or chin.

Try another phone call.

Try another compatible device.

Disable the Bluetooth feature on your mobile device and then

re-enable.

Clear the earbud device list (see page 43). Delete the

earbuds from the Bluetooth list on your device, including any

duplicate listings labeled LE (Low Energy). Connect again

(see page 12).

Can’t adjust the mode

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

If you customized your shortcut to be on a specific earbud,

make sure you touch and hold the correct earbud.

See “Earbuds don’t respond to touch control” on page 60.

Use the Bose Music app to adjust the mode. You can access

this option from the main screen (see page 12).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Poor noise cancellation

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

Check if ActiveSense is enabled (see page 32).

Check the earbud fit using a mirror (see page 15).

Check the earbud fit using the Earbud Seal Test in the

Bose Music app. You can access this option from the

Seings menu.

Check the mode (see page 32).

Remove the earbuds from your ears and reinsert in your ears.

If you’re on a phone call or using voice control on your mobile

device, lower or turn o self voice using the Bose Music app

(see page 29).

If you’re sharing the earbuds, place them in the charging case

to clear the audio personalization between each user.

Reboot the earbuds and charging case (see page 63). If

that doesn't work, restore the earbuds to factory seings

(see page 64).

Difficulty hearing caller

while on a phone call

Increase the volume using your mobile device.

Try a dierent mode (see page 32).

Difficulty hearing own

voice while on a phone call

Change the mode to Aware mode (see page 33).

Use the Bose Music app to adjust self voice. You can access

this option from the Seings menu.

Earbuds don’t respond

Place both earbuds in the charging case until they

magnetically snap into place. Close and re-open the case.

The earbuds status light blinks white and then displays

charging status (see page 39). Remove the earbuds.

Reboot the earbuds and charging case (see page 63). If

that doesn't work, restore the earbuds to factory seings

(see page 64).

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Earbuds don’t respond to

touch control

Make sure you’re touching the correct touch control surface

(see page 23).

Make sure your finger is making good contact with the touch

control surface (see page 23).

For multi-tap functions, vary the tap pressure.

Make sure your fingers are dry.

If your hair is wet, make sure it isn’t interfering with the

touch surface.

If wearing gloves, remove them before touching the touch

control surface.

Disable in-ear detection features using the Bose Music app

(see page 28).

If the earbuds have been exposed to high or low

temperatures, let the earbuds return to room temperature.

Reboot the earbuds and charging case (see page 63).

Can’t adjust volume

Make sure volume control is enabled using the Bose Music

app (see page 23).

Make sure you’re swiping the touch control surface in the

correct direction (see page 23).

See “Earbuds don’t respond to touch control.”

Can’t access shortcut

Make sure you have set a shortcut using the Bose Music app

(see page 27).

If you customized the shortcut to a specific earbud, make

sure you touch and hold the correct earbud.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Earbuds don’t charge

Make sure the earbuds are properly placed in the charging

case. To help preserve the baery life, the case should be

closed while the earbuds are charging (see page 34).

Make sure there is no dirt or debris covering the charging

contacts on the earbuds or the charging pins in the case.

Make sure the stability bands are positioned on the earbuds

correctly (see page 19). If the bands are positioned

incorrectly, the charging contacts on the earbuds may not

align with the charging pins in the case.

Make sure the USB cable is correctly aligned with the port on

the charging case.

Secure both ends of the USB cable.

Try another USB cable.

Try another wall charger.

If the earbuds or charging case have been exposed to high

or low temperatures, let the earbuds or case return to room

temperature. Charge again (see page 34).

Charging case

doesn’t charge

Make sure the USB cable is correctly aligned with the port on

the charging case.

If the charging case baery is fully depleted, make sure the

USB cable is aached long enough for the case to gain an

initial charge. If you remove the cable and the charging case

status light goes out, reaach the USB cable.

Secure both ends of the USB cable.

Try another USB cable.

Make sure the charging case is closed. To help preserve the

baery life, the case should be closed while it’s charging.

Try another wall charger.

If the charging case has been exposed to high or low

temperatures, let the case return to room temperature.

Charge again (see page 35).

Make sure any charging case accessories are properly

installed and don't prevent the USB cable from securely

connecting to the port on the charging case.

Voice prompt language

isn’t correct

Change the voice prompt language using the Bose Music

app (see page 12). You can access this option from the

Seings menu.

TROUBLESHOOTING

ENG

SYMPTOM SOLUTION

Not receiving

call notifications

Make sure your mobile device isn’t set to Do Not Disturb.

Make sure voice prompts are enabled using the Bose Music

app (see page 12). You can access this option from the

Seings menu.

Make sure you have given the earbuds access to your

contacts in your mobile device Bluetooth menu.

Earbuds making

chirping sound

Make sure the earbud nozzles aren’t blocked

(see page 18).

Earbuds don’t connect to a

Bose Smart Soundbar

or Speaker

Make sure you are connecting to a compatible Bose product.

For a list of compatible products, visit:

support.Bose.com/Groupssupport.Bose.com/Groups

With the earbuds in the charging case and the case open,

press and hold the buon on the back of the case until the

earbuds status light slowly blinks blue.

Make sure that the earbuds are within 30 ft (9 m) of your

soundbar or speaker.

Earbuds don’t reconnect

to a previously-connected

Bose Smart Soundbar

or Speaker

With the earbuds in the charging case and the case open,

press and hold the buon on the back of the case until the

earbuds status light slowly blinks blue. Use the Bose Music

app to connect the earbuds to a compatible Bose product.

For more information, visit: support.Bose.com/Groupssupport.Bose.com/Groups

Delayed audio when

connected to a Bose Smart

Soundbar or Speaker

Download the Bose Music app and run available

software updates.

TROUBLESHOOTING

ENG

REBOOT THE EARBUDS AND CHARGING CASE

If the earbuds or charging case are unresponsive, you can reboot them.

NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear

other seings.

1. Remove the earbuds from the Bluetooth list on your device.

2. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case for 25 seconds until the earbuds status light blinks

white 2 times, slowly blinks blue, and then turns o.

NOTE: Make sure both earbuds are in the case and the case is open.

When the reboot is complete, the earbuds status light glows according to the

charging status (see page 39), and the charging case status light glows

according to the baery level (see page 40).

TROUBLESHOOTING

ENG

RESTORE THE EARBUDS TO FACTORY SETTINGS

A restore to factory seings clears all seings and return the earbuds to their original

out-of-box state. After, the earbuds can be configured as if they were being set up for

the first time.

Restoring to factory seings is only recommended if you are having issues with the

earbuds or you have been instructed to do so by Bose customer service.

1. Remove the earbuds from the Bluetooth list on your device.

2. Remove the earbuds from your Bose account using the Bose Music app.

NOTE: For more information about how to remove the earbuds from your Bose

account using the Bose Music app, visit: support.Bose.com/QCUEsupport.Bose.com/QCUE

3. With the earbuds in the charging case and the case open, press and hold the

buon on the back of the case for 25 seconds until the earbuds status light blinks

white 2 times, slowly blinks blue, and then turns o.

NOTE: Make sure both earbuds are in the case and the case is open.

4. Repeat the previous step 2 more times.

After the third time, the status light blinks amber for 3 seconds to indicate factory

seings are being restored.

When the restore is complete, the status light slowly blinks blue. The earbuds are

now in their original out-of-box state.

NOTE: If you’re unable to resolve your issue, additional troubleshooting and

support is available at: support.Bose.com/QCUEsupport.Bose.com/QCUE

AM885502-0010 Rev. 02

Bose 882826-0050 QuietComfort Ultra Wireless Earbuds, Noise Cancelling Earbuds, Bluetooth

Product's Documents

User Manual

Specifications

Bose 882826-0050 Questions and Answers

#1 How do I setup my QuietComfort Ultra Earbuds?

#2 How do I connect my QuietComfort Ultra Earbuds to my Bluetooth device?

#3 How do I update the firmware/software of my QuietComfort Ultra Earbuds?

#4 How do I reset my earbuds?

#5 How do I clear the Bluetooth pairing list?