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Page 11
PROBLEMS WITH THE APPLIANCE
Many problems can be resolved without the need for a service call. Try the following list
as a reference to potential solutions of common problems.
PROBLEM: The appliance is not operating.
• Is the power supply cord unplugged? Plug into a grounded 3-prong outlet.
• Has a fuse blown or a circuit breaker been tripped? Replace the fuse or reset the
circuit.
• Is the thermostat incorrectly set? See Temperature Control section on pages 11-12.
PROBLEM: The motor is constantly running, or running too much
• Is it hotter than usual where the refrigerator is? At normal temperatures, the motor will
typically run between 40% and 80% of the time. The motor will run even longer when
the unit is in an unusually warm environment.
• Has a large amount of product been added to the appliance? The more that is added,
the longer it will take for the unit to cool down. During this process, the motor will run
longer.
• Is the door frequently opened? Warm air entering the appliance causes the motor to
run longer. Keep the door closed as much as possible.
• Is the thermostat set correctly? See Temperature Control on pages 11-12.
• Is the door completely closed? Push the door firmly shut.
• Are the condenser coils dirty? This prevents proper air transfer, and causes the motor
to work harder. Clean the condenser coils. See Cleaning the Appliance section on
pages 12 - 13, and refer to #7.
PROBLEM: The temperature in the cabinet is too warm
• Have you just added a large amount of product to the appliance? This will warm the
interior of the unit until it is able to cool down to the correct temperature.
• Is the thermostat set correctly? See Temperature Control on pages 11-12.
PROBLEM: There is excessive moisture inside the appliance
• Is the door opened frequently? If so, humidity from the room will enter the appliance
and cause moisture to build up. This will happen even more if the air in the room is
very humid.
PROBLEM: The door is hard to open
• Is the door gasket dirty or sticky? Clean the gasket and the surfaces that it touches. Rub
a thin coat of paraffin wax on the gasket after cleaning.
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