Sony WFC700N/W User Manual

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Help Guide

Wireless Noise Canceling Stereo Headset

WF-C700N

No sound, no sound from one side

Common

Pair the headset and the Bluetooth device again.

When playing music, check that the headset and the transmitting Bluetooth device are connected via an A2DP

Bluetooth connection.

Charge the charging case.

Set the headset units into the charging case, and close the charging case lid.

You may be able to resolve some issues by setting the headset units into the charging case.

Restart the smartphone or the computer you use.

Reset the headset.

Initialize the headset, and pair the headset and the device again.

When connecting to a computer

If you are connecting a computer to the headset, make sure the audio output on the computer is set for a Bluetooth

device.

Restart the music app or video app.

When using a video calling application on a computer, check that the headset and the computer are connected via an

HFP or HSP Bluetooth connection.

Depending on the video calling application you are using, microphone settings may not be available.

When there is no sound on only one side

Depending on the smartphone app or computer application (which requires HFP (Hands-free Profile)/HSP (Headset

Profile)), you may hear a voice from only one headset unit.

Sony WFC700N/W WF-C700N Truly Wireless Noise Canceling in-Ear Bluetooth Earbud Headphones