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Shure Incorporated
16/24
Troubleshooting
Issue Indicator Status Solution
No sound or faint sound Receiver RF bars and
battery LED illuminated
• Verify all sound system connections or adjust gain as
needed (see Adjusting Gain)
• Verify that the receiver is connected to mixer/amplifier
Receiver RF bars and
battery LED off
• Turn on transmitter
• Make sure the batteries are installed correctly
• Perform transmitter setup (see Single System Setup)
• Insert fresh batteries
Receiver screen off • Make sure AC adapter is securely plugged into electri
cal outlet.
• Make sure receiver is powered on.
Transmitter indicator
LED flashing red
Replace transmitter batteries (see Changing Batteries).
Audio artifacts or
dropouts
Receiver RF bars and
battery LED flickering
• Change receiver and transmitter to a different group
and/or channel.
• Identify nearby sources of RF interference, and shut
down or remove source.
• Replace transmitter batteries.
• Ensure that receiver and transmitter are positioned
within system parameters
• System must be set up within recommended range
and receiver kept away from metallic surfaces.
• Transmitter must be used in line of sight from receiver
for optimal sound
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