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Network Camera User Manual
64
2. Click Forget Password.
3. Select the verification mode to E-mail Verification.
4. Read the Privacy Policy and click OK.
5. Click Export QR Code and save the code to local.
6. Send the code to pw_recovery@hikvision.com as an attachment. Your email
account for password recovery will receive a verification code in 5 minutes.
Note:
The verification code is valid within 48 hours.
7. Input the verification code in the text field below.
Reset Password
8. Click Next.
9. Input the password and confirm.
10. Follow the instructions to create a new password.
Note:
User IP address is locked for 30 minutes after 7 failed attempts of answering security
questions.
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