Axis 025XX-001 Axis S1264 Rack User Manual

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AXISCameraStationS1264RackRecordingServer

Troubleshooting

2.InsertaUSBdriveintoyourcomputer.

-UseaUSBdrivewithaminimumof16GBto32GB.

-TheUSBdrivewillbeformatted,andallexistingdatawillbeerased.

3.RuntheAXISISOtoUSBToolandfollowtheonscreeninstructions.

WritingdatatotheUSBdrivetakesapproximately10to15min.Don’tremovetheUSBdriveuntiltheprocessiscomplete.

4.AftertheISOtoUSBtooliscomplete,taketheUSBdriveandplugitintoyourdevice.

5.Startyourdevice.

6.WhenyouseetheAXISsplashscreen,pressF1 1.

7.ClickOne-shotUEFIBootMenu.

8.NavigatetoyourUSBdriveandpressENTER.ThesystembootsintotheAXISRecoveryKit.

9.ClickReinstallOperatingSystem.

Therecoverytakesroughly10to15mintocomplete.Younddetailedinstructionsinthedownloadfortherecoverykit.

ExportaSupportAssistcollection

YoucanexporttheSupportAssistcollectiontoaUSBdriveoranetworkshare(CIFS/NFS).Thecollectionincludesthefollowingdata:

•Hardware

•RAIDcontrollerlogs

ToexporttheSupportAssistcollection:

1.DuringPower-on-self-test(POST),pressF10tostartLifecycleController.

2.GotoHardwareDiagnostics>ExportSupportAssistcollection.

3.ReadthetermsandconditionsandclickNext.

YoumustacceptthetermsandconditionstoallowtechnicalsupporttousetheSupportAssistcollectiondata.

4.SelectthedataoptionswhichyouwanttoincludeintheSupportAssistcollectionandclickNext.

5.EntertherequiredexportsettingsinformationandclickNext.

-ToexporttoaUSBdrive:selecttheUSBdriveoptionandthenselectthenameoftheUSBDriveandenterthe

lepathdetailstowherethecollectionistoexport.

-ToexporttoNFS:selecttheNFSoptionandentertherequiredinformation.

-ToexporttoCIFS:selecttheCIFSoptionandentertherequiredinformation.

ClickTestNetworkConnectiontoverifyiftheLifecycleControllercanconnecttotheIPaddressthatisprovided.

Bydefault,itpingstheGatewayIP,DNSServerIP,hostIPandProxyIP.

6.VerifyyourselectionandclickFinish.

LifecycleControllerretrievestheselectedcollectiondataandexportstothespeciedlocation.Thiscantakeafewminutes.

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Axis 025XX-001 Camera Station S1264 Rack Recording Server