15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 1 of 64
15 INCH TRUE ICE
®
MACHINE
INSTALL GUIDE AND USER'S MANUAL
TRUE RESIDENTIAL
®
PRESERVE THE MOMENT
®
*829867*
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 2 of 64
THANK YOU
FOR YOUR PURCHASE
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 3 of 64
PRESERVE THE MOMENT
®
LUXURY REFRIGERATION WITH COMMERCIAL DNA
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 4 of 64
INSTALLATION CHECKLIST 6
15 INCH TRUE ICE
®
MACHINE MODELS 7
SAFETY INFORMATION & OWNERSHIP
FEATURES OF THE TRUE ICE
®
MACHINE 10
OWNERSHIP 11
REFRIGERANT SAFETY & WARNING
INFORMATION 11
SAFETY LABELS & LOCATIONS 11
BASIC SAFETY PRECAUTIONS & WARNINGS 13
PROPER DISPOSAL OF THE CABINET 13
CABINET LOCATION & SPECIFICATIONS 14
CONTACT US 14
OUTDOOR USE 14
PRIOR TO INSTALLATION
ROUGH OPENING 16
ANTI-SWEAT FOAM END PANELS 16
WATER LINE, DRAIN LINE, AND POWER CORD
LOCATIONS 16
PLAN VIEWS 17
CUSTOM PANEL SPECIFICATIONS 19
CUSTOM PANEL INSTALLATION 20
ELECTRICAL INSTALLATION & SAFETY 22
DRAIN CONNECTION 23
WATER SUPPLY 25
INSTALLATION
UNCRATING 28
LEVELING LEGS 29
LEVELING 29
KICKPLATE INSTALLATION 29
WATER FILTER INSTALLATION 30
CONTENTS
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 5 of 64
CONTENTS
CABINET SETUP
ICE SCOOP 32
90˚DOORSTOP INSTALLATION
(OPTIONAL ACCESSORY) 32
CABINET OPERATION
BEFORE OPERATING 34
BREAKER RESET 34
POWER SEQUENCE 34
ICE MAKING SEQUENCE 35
ELECTRONIC CONTROL OPERATION 36
MAINTENANCE, CARE, & CLEANING
GENERAL MAINTENANCE 44
WATER FILTER REPLACEMENT 45
CONDENSER COIL CLEANING 46
STAINLESS STEEL EQUIPMENT CARE AND
CLEANING 47
DESCALING & SANITIZING 49
INTERIOR COMPONENTS 51
WINTERIZING 54
SERVICING, REPLACING
COMPONENTS & ADJUSTMENTS
SERVICING & REPLACING COMPONENTS 56
REVERSING DOOR 56
DOOR ADJUSTMENT 59
CONTACT US 59
WARRANTY
LIMITED ICE MACHINE WARRANTY 60
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 6 of 64
INSTALLATION CHECKLIST
To ensure no part of the installation process has been overlooked, complete the checklist below.
Has an authorized True dealer or licensed installer inspected stainless steel surfaces
for imperfection?
(Cosmetic defects are covered by a limited 30-day warranty)
Have all packaging materials been removed?
Is the unit properly leveled with all leveling legs contacting the floor?
Has the water filter been installed? Has the water supply been turned on?
Have the water supply and drain connections been made?
Is the water supply temperature always between 40-100˚F (4.4-7.8˚C)?
Has the ice machine drain line been routed into an open drain with no more than 48”
(1,219.2 mm) vertical rise for 1/2” I.D. tubing and no more than 100’ (30.48 m) run?
Has the water supply been turned on?
Is the power cord plugged into a properly grounded three-prong outlet in accordance with all
applicable electrical codes?
Have all connections been checked for water leaks? If not, pour water directly into the ice
storage bin to ensure drain pump operation and inspect for leaks.
Were the ice maker and storage bin disinfected prior to use? If not, see “Sanitizing” (page 50).
Has the ice machine been turned on? During the initial fill, can you hear the water valve turn
on and see water filling the reservoir tank?
After the first ice cycle, did all 24 ice cubes fall into the bin during harvest?
Have the first two batches of ice been discarded?
Has the customer reviewed the unit’s operation in this manual?
Has the customer reviewed the schedule of maintenance of the machine?
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 7 of 64
15 INCH TRUE ICE
®
MACHINE MODELS
FINISH
15” STAINLESS STEEL 15” OVERLAY PANEL
15” CUSTOM FINISH
HARDWARE
TUI-15-R-SS-D
TUI-15-L-SS-D
TUI-15-R-OP-D
TUI-15-R/L-OP-D-DSK-103-H08
CUSTOMIZE YOUR TRUE WITH
A VARIETY OF FINISH AND
HARDWARE OPTIONS AT
https://true-residential.com/custom/
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 8 of 64
NOTES
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 9 of 64
FEATURES OF THE TRUE ICE
®
MACHINE
OWNERSHIP
REFRIGERANT SAFETY & WARNING INFORMATION
SAFETY LABELS & LOCATIONS
BASIC SAFETY PRECAUTIONS & WARNINGS
PROPER DISPOSAL OF THE CABINET
CABINET LOCATION & SPECIFICATIONS
CONTACT US
OUTDOOR USE
PRESERVE THE MOMENT
®
SAFETY INFORMATION & OWNERSHIP
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 10 of 64
SAFETY INFORMATION & OWNERSHIP
FEATURES OF THE TRUE ICE MACHINE
• Produces up to 85 lb (38.5 kg) of ultra-clear
gourmet ice cubes per day.
• Stores 28 lb (12.7 kg) of ice cubes.
• Precision Ice-Size control for adjusting to the
perfect cube size.
• Time-of-Flight technology allows for adjusting the
ice level with the push of a button.
• Three-Character LED display tells you what your
machine is doing.
• Auto-clean sequence for walk-away cleaning
simplicity.
• Cleaning time remaining shown on the display.
• Drain Pump standard on all models.
• Built-in water filter with automatic filter change
reminders.
• Fourteen-Color LED bin light.
• High quality True magnetic ice scoop.
• Advanced diagnostics for safe reliable operation.
• Reversible Soft-Close hinges for installation
flexibility.
• U.L. approved for outdoor use.
• Industry-leading True Warranty.
PERFORMANCE SPECIFICATIONS
*Max Ice Production 85 lb (38.5 kg) / day
**Rated Ice Production 75 lb (34 kg) / day
**Rated Water Consumption 25 gal / 100 lb
**Rated Electrical Consumption 6.95 kwH / 100 lb
*Performance rated at 70˚F (21.1˚C) air / 50˚F (10˚C) water / 30 psig (206.8 kPa) water pressure
**Performance rated at 90˚F (32.2˚C) air / 70˚F (21.1˚C) water / 30 psig (206.8 kPa) water pressure
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 11 of 64
SAFETY INFORMATION & OWNERSHIP
OWNERSHIP
To ensure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained refrigeration mechanic and
electrician install your True equipment. The cost of a
professional installation is money well spent.
Before you start to install your TRUE unit, carefully
inspect it for freight damage. If damage is discovered,
immediately file a claim with the delivery freight carrier.
TRUE is not responsible for damage incurred during
shipment.
For any questions about installation, please contact
your True dealer or True Residential Technical Service
at 844-746-9423 or TrueResidentialService@TrueMfg.com.
Please have your model and serial number available.
WARNING – PROPER INSTALLATION REQUIRES
A CONNECTION TO THE WATER SUPPLY,
A DRAIN, AND A DEDICATED ELECTRICAL
CIRCUIT. THESE CONNECTIONS ARE THE
RESPONSIBILITIES OF THE INSTALLER.
IMPROPER CONNECTIONS CAN RESULT IN
PERSONAL INJURY, PROPERTY DAMAGE AND
IMPROPER OPERATION. THE ICE MACHINE
MUST BE INSTALLED ACCORDING TO ALL
APPLICABLE NATIONAL, STATE AND LOCAL
CODES AND REGULATIONS.
REFRIGERANT SAFETY & WARNING
INFORMATION
This unit contains hydrocarbon refrigerant (R-290).
Please carefully and completely read all safety labels
and the warnings below:
DANGER – Risk of fire or explosion.
Flammable refrigerant used. DO NOT use
mechanical devices to defrost refrigerator.
DO NOT puncture refrigerant tubing; follow
handling instructions carefully. To be
repaired only by trained service personnel.
DANGER – Risk of fire or explosion
(flammable refrigerant used), consult
repair manual/owner’s guide before
attempting to service this product. All
safety precautions must be followed.
Dispose of properly in accordance with
local and federal regulations. Follow all
safety precautions.
CAUTION – Keep all ventilation openings
clear of obstruction in the appliance
enclosure or in the structure housing the
appliance.
SAFETY LABELS & WARNING
Your new ice maker has labels placed in specific
locations throughout the cabinet which identify
important safety information. Please take a moment
to familiarize yourself with the content and label
locations.
FIG. 1.
Example of safety label locations. Not all labels or locations shown.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 12 of 64
SAFETY INFORMATION & OWNERSHIP
INSIDE THE COMPRESSOR COMPARTMENTON THE REAR PANEL
BENEATH THE EVAPORATOR COVER’S TOP PANEL
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 13 of 64
BASIC SAFETY & WARNING
PRECAUTIONS
• Take care during operation, maintenance or repairs
to avoid cuts or pinching from any part/component
of the cabinet.
• Units may pose a tipping hazard while uncrating,
during installation, or when moving the unit.
• Ensure the unit is properly installed and located in
accordance with the Installation Instructions before
use.
• This appliance is not to be used, cleaned or
maintained by persons (including children) with
reduced physical, sensory or mental capabilities or
lack of experience and knowledge, unless they have
been given supervision or instruction.
• DO NOT allow children to play with the appliance
or climb, stand, or hang on the unit’s shelves to
prevent damage to the refrigerator and personal
injury.
• DO NOT touch the cold surfaces in the freezer
compartment when hands are damp or wet. Skin
may stick to these extremely cold surfaces.
• Unplug the ice maker before cleaning and making
repairs.
• Powering off the ice maker will not remove power
from all components (e.g., light circuit and drain
pump).
• DO NOT store or use gasoline, or other flammable
vapors and liquids, in the vicinity of this or any
other appliance.
• DO NOT store explosive substances such as aerosol
cans with a flammable propellant in this appliance.
• Keep fingers out of the "pinch point" areas;
clearances between the doors and cabinet are
necessarily small; be careful closing doors when
children are in the area.
• DO NOT use electrical appliances inside the food
storage compartments of the units unless the
appliances are of the type recommended by the
manufacturer.
NOTE: ALL SERVICING MUST BE
PERFORMED BY A QUALIFIED TECHNICIAN.
PROPER DISPOSAL OF THE CABINET
DANGER! RISK OF CHILD
ENTRAPMENT
Child entrapment and suffocation are not problems
of the past. Junked or abandoned appliances are still
dangerous, even if they will sit for "just a few days." If
you are getting rid of your old appliance, please follow
the instructions below to help prevent accidents.
Before throwing away your old ice machine:
Take off the door.
DANGER – Risk of fire or explosion.
Flammable insulation and/or refrigerant
used. Dispose of all in accordance with
local and federal regulations. Follow all
safety precautions.
SAFETY INFORMATION & OWNERSHIP
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 14 of 64
CABINET LOCATION &
SPECIFICATIONS
For more information regarding the installation
location or cabinet specifications, please see “Prior to
Installation” starting on page 16.
• Appliance is Certified to NSF Standard 12.
• Appliance is UL rated for outdoor use.
• Appliance is not suitable for an area where a
pressure washer or hose may be used.
• Ensure the location will provide adequate
clearances and sufficient airflow for the cabinet.
• Ensure the power supply for the cabinet matches
the cabinet specification sheet or cabinet data plate
and is within the rated voltage (±5%) Also, ensure
the amperage rating of the circuit is correct and the
circuit is properly grounded.
• The cabinet should always be plugged into its own
individual dedicated electrical circuit. The use of
adapter plugs and extension cords is prohibited.
CONTACT US
For any questions about installation, please contact
your TRUE dealer or TRUE Residential Technical
Service. Please have your model and serial number
(see serial label location below) available so we can
better assist you with your service- or parts-related
inquiries.
Customer Service
Phone: 888-616-8783
info@true-residential.com
Warranty Department
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
Technical Service Department
Phone: 844-746-9423
TrueResidentialService@truemfg.com
SERIAL LABEL LOCATION
Your serial label contains important information such
as your model and serial number. The label is located
on the upper left interior wall.
OUTDOOR USE
All True undercounter ice machines are rated for
outdoor use.
• The unit must be covered or otherwise protected
from direct exposure to rain.
• For the safest possible outdoor installation, build
the unit into an undercounter kitchenette area
within stone, brick, wood, etc.
• If the unit is expected to be exposed to low air
temperatures for a prolonged period of time,
please turn the unit off and winterize the unit. See
“Winterizing” (page 54).
CAUTION: DO NOT ALLOW THE ICE MACHINE
TO BE EXPOSED TO TEMPERATURES BELOW
32˚F (0˚C) WITHOUT WINTERIZING THE UNIT
AS THIS WILL CAUSE ANY WATER IN THE
MACHINE TO FREEZE. FAILURES CAUSED BY
EXPOSURE TO FREEZING TEMPERATURES ARE
NOT COVERED BY THE WARRANTY.
SAFETY INFORMATION & OWNERSHIP
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 15 of 64
PRIOR TO INSTALLATION
ROUGH OPENING
ANTISWEAT FOAM END PANELS
WATER LINE, DRAIN LINE, AND POWER CORD LOCATIONS
PLAN VIEWS
CUSTOM PANEL SPECIFICATIONS
CUSTOM PANEL INSTALLATION
ELECTRICAL INSTALLATION & SAFETY
DRAIN CONNECTION
WATER SUPPLY
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 16 of 64
BACK
PRIOR TO INSTALLATION
ALLOWABLE AIR TEMPERATURES
Air Temperature Water Temperature Water Pressure
Minimum 40˚F (4.4˚C) 40˚F (4.4˚C) 20 psig (1.4 bar)
Maximum 100˚F (37.8˚C) 100˚F (37.8˚C) 80 psig (5.5 bar)
Avoid running
wires or
plumbing in this
area.
SURROUNDING CABINETRY
SURROUNDING CABINETRY
9"
(228.6 mm)
16"
(406.4 mm)
11
½
"
(292.1 mm)
FRONT VIEW OF CABINETRY OPENING
ANTISWEAT FOAM END PANELS
When installing two or more True units side-by-side,
be sure to leave at least a 5/8” (15.88 mm) gap
between the cabinets, or install foam pads between
the cabinets and on any side with 0” clearance, to
prevent moisture from developing on applications.
If installing anti-sweat foam end panels, True
recommends applying a panel to each of the
units being joined together. To order foam pads,
contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
WATER LINE, DRAIN LINE, AND
POWER CORD LOCATIONS
The ice maker must be installed with adequate
clearance for water and drain connections at the rear
of the unit.
ROUGH
OPENING
HEIGHT
34½" min
(876.3 mm)
ROUGH
OPENING
WIDTH
15" min
(381 mm)
ROUGH
OPENING
DEPTH
24" min
(609 mm)
9 7/32"
234mm
15 27/32"
402mm
11 5/8"
295mm
10 19/32"
269mm
8 13/32"
214mm
6 17/32"
166mm
1 23/32"
44mm
WATER LINE
3 7/32"
82mm
DRAIN LINE
3 11/32"
85mm
POWER CORD
ROUGH OPENING
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 17 of 64
PRIOR TO INSTALLATION
PLAN VIEW DIMENSIONS
STAINLESS STEEL DOOR
STAINLESS & FINISHED SOLID UNITS
Dimensions may vary by ± 1/8" (3.2 mm)
CUSTOM FINISH (DSK)
TUI-15-R/L-OP-D-DSK-103-H08
TUI-15-L-SS-D
TUI-15-R-SS-D
SIDE TOPFRONT
34 7/32"
869mm
14 7/8"
377mm
3 3/4"
95mm
22 13/16"
580mm
23 19/32"
599mm
20 3/16"
513mm
1"
25mm
16 7/8"
429mm
37 15/16"
964mm
90°
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 18 of 64
*Measures include 3/4" (19 mm) thick panel (not provided by True)
Dimensions may vary by ± 1/8" (3.2 mm)
TUI-15-L-OP-D
TUI-15-R-OP-D
PRIOR TO INSTALLATION
SOLID OVERLAY UNITS
PLAN VIEW DIMENSIONS
SOLID PANEL - READY DOOR (OP)
NOTE: Unit shown with overlay panel provided by others.
SIDE TOPFRONT
*
*
34 7/32"
869mm
14 7/8"
377mm
3 23/32"
94mm
23 9/16"
599mm
21 13/16"
554mm
1"
25mm
20 3/16"
513mm
16 7/8"
429mm
37 15/16"
964mm
90°
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 19 of 64
PRIOR TO INSTALLATION
Overlay units can be fitted with custom panels to
match adjacent cabinetry. The integrated panel option
extends above the door to conceal the hinge assembly
to match full overlay cabinet doors.
See the picture below for reference. For installation
instructions, please see “Custom Panel Installation”.
(page 20).
CUSTOM PANEL SPECIFICATIONS
SPECIFICATIONS
Panel Width 14-5/8” (371.5 mm)
Panel Height 30-1/8” (765.2 mm)
Panel Depth 3/4” (19 mm) max
Panel Weight 20 lb (9.1 kg) max
Rail Style Dimension 2” (50.8 mm) min
30-1/8”
(765.2 mm)
14-5/8”
(371.5 mm)
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 20 of 64
PRIOR TO INSTALLATION
CUSTOM PANEL INSTALLATION
Your new ice machine comes with articulating, or soft-
closing, hinges. The hinges can be installed on either
the left of right to change the direction the door opens.
Before installing panels, be sure the door assembly is
oriented as desired. See “Reversing Door” (page 56).
Please closely read all instructions before installing
your panels.
REQUIRED TOOLS
Required tools include (but may not be limited to) the
following.
• Surface protection*
• 2+ Clamps ≥ 2” (51 mm)
• 1/8” Hex Head Allen Wrench
• Phillips Screwdriver or Bit Driver
• 1/8” Drill Bit
• (Qty 6) #6 x 1/2” Screws**
• Drill
*Cardboard, moving blanket, foam padding, etc.
**Screw type varies by panel material.
INSTALLATION
1. Carefully lay the door overlay panel face down on a
protected surface.
2. With a 1/8” hex head Allen wrench, loosen the
cabinet hinge bolts. Then, remove the door.
See fig.1.
NOTE: DO NOT REMOVE THE HINGE FROM THE
DOOR ASSEMBLY.
3. If NSF Cover is present, carefully pry screw caps
from the cover to access the door bracket screws.
See fig. 2.
NOTE: THE CAPS ARE INSTALLED WITH A
TACKY GLUE THAT CAN BE EASILY REMOVED
AND REINSTALLED.
4. Place the door front face down on the overlay
panel. Then, align the bottom door bracket’s
bottom edge with the overlay panel’s bottom edge.
See figs. 3 and 4.
5. Clamp the door assembly panel.
NOTE: IF THE CLAMP JAWS ARE NOT PADDED,
INSERT PADDING BETWEEN THE CLAMP AND
THE OVERLAY TO PROTECT THE PANEL’S
FINISH.
6. If desired, install a handle before proceeding to the
next step. For best installation, fasten the handle
with recessed screws.
7. With a 1/8” drill bit, carefully drill pilot holes into
the door front. See fig. 5.
NOTE: TAKE CARE TO NOT DRILL THROUGH THE
FRONT OF THE PANEL.
8. With the appropriate hardware, fasten the overlay
panel to the door front. Then, remove the clamps.
9. Install the door assembly. Be sure to fully tighten
the hinge screws.
10. Verify the door closes correctly and seals without
gaps. Adjust the door as needed; see “Door
Adjustment” (page 59).
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 21 of 64
PRIOR TO INSTALLATION
FIG. 1.
Slide the door off the hinge bolts through the keyhole slots.
FIG. 3.
Align along the bottom door bracket edge. Front of door assembly
shown.
FIG. 4.
The bottom edge of the panel should align with the bracket
as shown.
FIG. 2.
Remove the NSF cover screw caps.
NSF Cover
Screw cap
Align along
this edge
FIG. 5.
Carefully fasten the overlay panel to the door front.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 22 of 64
The unit is approved by UL for outdoor installation.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! An adapter plug alters the
original OEM plug configuration when
connecting it to a power source.
TRUE will not warranty any refrigerator/
freezer that has been connected to an
adapter plug.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! An extension cord is
determined to be any component that adds length to
the original OEM power cord when connecting it to a
power source.
TRUE will not warranty any refrigerator/
freezer that has been connected to an
extension cord.
HOW TO CONNECT ELECTRICITY
• The ice maker should always be
plugged into a dedicated electrical circuit. This
provides the best performance and prevents
building wiring circuits from being overloaded, which
could cause
a fire hazard from overheated wires.
• Before your new unit is connected to a power
supply, check the incoming voltage with a voltmeter.
If the recorded voltage is less than the rated voltage
for operation (+/-5%) and amp rating, correct
immediately. Refer to cabinet data plate for this
voltage requirement.
• The electrical outlet must be within 36” (914.4 mm)
of the center of the back wall of the ice maker’s final
location. Outlet must be flush with wall and comply
with local electrical codes.
• The wall outlet and circuit should be checked by
a licensed electrician to make sure the outlet is
properly grounded.
PRIOR TO INSTALLATION
• The power cord of this appliance is equipped
with a 3-prong (grounding) plug which mates
with a standard 3-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard
from this appliance. A 115V AC, 60 Hz, 15 amp
circuit breaker and electrical supply are required.
• If the outlet is a standard 2-prong outlet, it is your
personal responsibility and obligation to have it
replaced with the properly grounded wall outlet.
• DO NOT, under any circumstances, cut or remove the
ground prong from the power cord. For personal
safety, this appliance must be properly grounded.
• When moving the ice maker, for any reason, be
careful not to roll over or damage the power cord.
• Repair or replace immediately all power cords that
have become frayed or otherwise damaged. DO NOT
use a power cord that shows cracks or abrasion
damage along its length or at either end.
• If the supply power cord is damaged, it should be
replaced with original equipment manufacturer
(OEM) components. To avoid hazard this should be
done by a licensed service provider.
• NEVER unplug your ice maker by pulling on the
power cord. Always grip plug firmly and pull straight
out from the outlet.
ELECTRICAL INSTALLATION & SAFETY
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 23 of 64
Rear wall of cut out
DO NOT INSTALL
OUTLET IN THIS AREA!
Countertop
PRIOR TO INSTALLATION
ELECTRICAL OUTLET LOCATION
To minimize the depth of the cutout opening, the
electrical outlet must be positioned as shown below.
Outlet must be flush with wall.
15” (381 mm)
opening
DRAIN CONNECTION
The True Ice
®
machine has a built-in drain pump.
WARNING: PROPER INSTALLATION REQUIRES
CONNECTION TO THE WATER SUPPLY AND
A DRAIN. THESE CONNECTIONS ARE THE
RESPONSIBILITIES OF THE INSTALLER. TR U E
WILL NOT WARRANT LEAKS OR DAMAGE
CAUSED BY IMPROPER INSTALLATION.
IMPROPER CONNECTIONS CAN RESULT IN
PERSONAL INJURY, PROPERTY DAMAGE AND
IMPROPER OPERATION. THE ICE MACHINE
MUST BE INSTALLED ACCORDING TO ALL
APPLICABLE NATIONAL, STATE AND LOCAL
CODES AND REGULATIONS.
DO NOT
reduce drain connections any smaller than
3/8” I.D.
• 48” (1,219.2 mm) Clear PVC drain hose, 1/2”
male NPT connector, and 1/2” hose clamp
provided by True
• Using hose larger than 1/2” I.D. may require a
larger pump. A check valve may be required to
prevent excessive cycling of the drain pump.
• Be sure to use the correct I.D. hose for your vertical
rise to ensure the proper flowrate and prevent drain
time alarms. For more information, see “Drain Time
Alarm” (page 38).
• If the installation requires a vertical rise greater
than 84” (2,133.6 mm) include an external drain
pump to cover the additional required pumping
height. Connect the drain tube outlet from the ice
maker to the external drain pump inlet. Do not
remove the internal drain pump provided with the
ice maker. Altering the internal components in any
way will void the warranty.
• DO NOT USE HOSE SMALLER THAN 3/8” I.D.
• The floor drain must be large enough to
accommodate additional drainage.
• The drain pump discharge line must terminate at an
open site drain.
• Be sure to thoroughly inspect all connections after
installation to ensure there are no leaks. Use of
thread sealant recommended.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 24 of 64
PRIOR TO INSTALLATION
MAXIMUM
VERTICAL RISE
MAX RUN
3/8” I.D. Hose 84” (2,133.6 mm) 100’ (30.84 m)
1/2” I.D. Hose
(provided by TRUE)
48” (1,219.2 mm) 100’ (30.84 m)
Hose larger than 1/2" I.D. may require an external pump.
Vertical rise higher that 84” will require external pump.
INSTALLATION
1. Thread the 1/2” NPT connector into the drain
fitting. See fig. 1.
2. With the clamp on the hose, connect the clear
drain hose to the barbed fitting. See fig. 1.
3. Tighten the hose clamp.
NOTE: VERIFY THE ICE MAKER DRAINS
THROUGH TWO CYCLES WITHOUT ANY DRAIN
ALARM DURING INSTALLATION.
For more information, see “Drain Time Alarm"
(page 38).
FIG. 1.
Be sure to tightly clamp the drain line into the barbed fitting.
Thread sealant recommended.
1
2
48” MAX
(1,219.2 mm)
84” MAX
(2,133.6 mm)
E xternal
Pump
1/2” I.D. Hose
(Provided
by TRUE)
E x t e r n a l
Pump
3/8” I.D. Hose
(Not provided
by TRUE)
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 25 of 64
PRIOR TO INSTALLATION
WATER SUPPLY
• The ice maker comes with a 1/4” O.D. copper tube
for connecting the water supply. See fig. 1. for water
inlet location.
• Water pressure must be between 20-80 psig (1.4–
5.5 bar). If the water pressure exceeds the maximum
pressure, install a water pressure regulator.
• A reverse osmosis system can be used if there is
constant water pressure of 20-80 psig (1.4-5.5 bar).
• Cold water supply required. Incoming water
temperature must remain 40-100˚F (4.4-7.8˚C).
• Never connect to a hot water supply. Be sure all
hot water restrictors installed for other equipment
are working, such as check valves on sink faucets,
dishwashers, etc.
• Water regulating valve recommended for pressures
higher than 80 psig (5.5 bar). If so desired, installing
a water hammer valve can reduce the noise and
shock from the valve closing.
• Use tight-fitting, leak-proof permanent connections
for the water supply. Soldered connections are
always best. In the absence of soldering, use
compression-type fittings for more reliability.
• While push fittings are acceptable, they are prone to
leaks when installed incorrectly and/or not according
to the manufacturer’s specifications.
• TRUE recommends coiling extra length of supply
hose behind the machine to allow proper servicing
of the unit. See fig. 1.
• Connect the water supply line to the house supply
with an easily accessible shut-off valve in your
installation. See fig. 1.
• Insulate the supply line to prevent condensation.
• When switching to PEX, the tubing must be rated for
150 psi (10.3 bar) burst pressure minimum and
180˚F (82.2˚C).
WATER
TEMPERATURE
WATER PRESSURE
Minimum 40˚F (4.4˚C) 20 psig (1.4 bar)
Maximum 100˚F (37.8˚C) 80 psig (5.5 bar)
PLUMBING MATERIAL
Water Supply • 1/4” O.D. copper
• braided stainless steel
• PEX tubing and compression fittings
(1/4” lines and fittings not provided by
TRUE)
Drain Connection
1/2” O.D. Female NPT Fitting
(see fig. 1.)
W A T E R
INLET
D R A I N
FITTING
C O I L E D E X T R A
SUPPLY HOSE
FOR PROPER
SERVICING
SHUT-OFF
VALVE
T O W AT E R
SUPPLY
FIG. 1.
Example of a water supply installation.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 26 of 64
NOTES
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 27 of 64
INSTALLATION
UNCRATING
LEVELING LEGS
LEVELING
KICKPLATE INSTALLATION
WATER FILTER INSTALLATION
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 28 of 64
UNCRATING
REQUIRED TOOLS
• Cutting Tool
• Hammer
• Crowbar
• Phillips Screwdriver
• Floor Protector
PROCEDURE
The following procedure is recommended for uncrating
the unit:
1. Remove the outer packaging (cardboard and clear
plastic). See fig. 1.
2. Inspect the unit for concealed damage. Immediately
file a claim with the freight carrier if there is damage.
3. Cut the plastic band and remove the foam block.
See fig. 2.
NOTE: MOVE THE UNIT AS CLOSE AS
POSSIBLE TO ITS FINAL LOCATION BEFORE
REMOVING THE SKID.
4. Position the floor protector next to the skid.
5. Carefully lift the unit off the skid and place the unit
on the floor protector. See fig. 3.
6. Remove the interior packaging.
INSTALLATION
FIG. 1.
Pull the staples from the skid.
FIG. 3.
Carefully move the unit off the skid.
FIG. 2.
Remove the foam block after moving the unit as
close as possible to the final installation location.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 29 of 64
INSTALLATION
LEVELING LEGS
PROCEDURE
With access to the bottom of the cabinet, turn the
leveling legs to adjust the level as needed.
See figs. 1 and 2.
1.
LEVELING
Proper leveling of your ice maker is critical to
operating success. Leveling effects drainage and door
operation.
PROCEDURE
1. Set the unit in its final location. Be sure there is
adequate ventilation in your room.
2. Verify the unit’s level. On the unit’s top, check the
level front-to-back and side-to-side. See fig. 1.
3. Turn the leveling legs as needed to adjust the
level. See “Leveling Legs” (page 29).
FIG. 1.
Check the level from the top of the unit.
FIG. 1.
Attach the kickplate to the magnets below the door.
FIG. 2.
Adjust the kickplate as needed.
FIG. 1.
Turn the leveling legs clockwise to lower the unit.
FIG. 2.
Turn the leveling legs counterclockwise to raise the unit.
KICKPLATE INSTALLATION
The kickplate is shipped unattached to the unit to allow
easy access for levelling. The kickplate attaches to the
unit with magnets at the bottom of the unit.
INSTALLATION
1. After leveling the unit, position the kickplate below
the door. See figs. 1 and 2.
2. Verify the kickplate is correctly aligned. Adjust
as needed.
REMOVAL
Pull the kickplate away from the unit.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 30 of 64
INSTALLATION
WATER FILTER INSTALLATION
The built-in water filter removes any unpleasant
taste/odor, as well as inhibiting scale. The filter life
expectancy is 12 months for low-scale water and 6
months for high-scale water. The ice maker monitors
how long the filter has been in operation; the display
will show rtr when the filter needs to be replaced. See
water filter replacement instructions on page 45.
CAUTION – Install the water filter before
turning on the water supply to the
machine. DO NOT install the water filter
while the water supply is pressurized.
Always relieve the water pressure before
changing the filter.
CAUTION: DO NOT ALLOW THE ICE MACHINE
TO BE EXPOSED TO TEMPERATURES BELOW
32˚F (0˚C) WITHOUT WINTERIZING THE
MACHINE AS THIS WILL CAUSE ANY WATER
IN THE MACHINE TO FREEZE. FAILURES
CAUSED BY EXPOSURE TO FREEZING
TEMPERATURES ARE NOT COVERED BY THE
WARRANT Y.
To order a replacement water filter, go to https://
store.trueresidential.com/collections/maintenance-1
or contact our parts department at 844-849-6226 or
TrueResidentialParts@TrueMfg.com.
INSTALLATION
1. Align the filter with the filter head’s teeth inside the
machine. See fig. 1.
2. Insert the water filter and rotate the water filter
clockwise. See figs. 1–3.
FIG. 1.
Teeth inside the filter head.
FIG. 2.
Insert the water filter and rotate it clockwise.
FIG. 3.
Installed water filter.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 31 of 64
CABINET SETUP
ICE SCOOP
90˚DOORSTOP INSTALLATION OPTIONAL ACCESSORY
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 32 of 64
CABINET SETUP
ICE SCOOP
For easy storage, position the ice scoop on the door’s
interior. See fig. 1.
1. Orient the door as desired. See “Reversing Door”.
(page 56).
2. Locate the ice scoop in the interior packaging.
3. Position the ice scoop on the door’s interior.
See fig. 1.
FIG. 1.
Attach the ice scoop to the door.
90° DOORSTOP INSTALLATION
OPTIONAL ACCESSORY
The doorstop restricts the door from opening past
approximately 90˚ to prevent damage to surrounding
cabinets.
NOTE: BE SURE TO PUT A DOORSTOP PIN IN BOTH
THE TOP AND BOTTOM HINGES. SEE FIGS. 1 AND 2.
FIG. 1.
Drop the doorstop pin into the articulated hinge.
FIG. 2.
Install a doorstop pin in both hinges.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 33 of 64
CABINET OPERATION
BEFORE OPERATING
BREAKER RESET
POWER SEQUENCE
ICE MAKING SEQUENCE
ELECTRONIC CONTROL OPERATION
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 34 of 64
CABINET OPERATION
BEFORE OPERATING
To ensure ice quality, please clean and sanitize this
machine prior to first use. See “Descaling & Sanitizing”
(page 49). To ensure proper operation, follow the
installation checklist at the front of this manual.
NOTE: COSTS ASSOCIATED WITH
ADJUSTMENTS, CLEANING AND SANITIZING
PROCEDURES IN THIS GUIDE ARE NOT
COVERED BY THE WARRANTY.
WARNING: DO NOT USE THE ICE MACHINE TO
STORE ANYTHING OTHER THAN ICE.
WARNING: DO NOT OPERATE EQUIPMENT THAT
HAS BEEN MISUSED, NEGLECTED, DAMAGED,
ALTERED OR MODIFIED IN ANY WAY.
BREAKER RESET
The breaker switch is located behind the kickplate
(see fig. 1). If the unit trips, press the breaker to reset
the switch.
FIG. 1.
Breaker switch location.
POWER SEQUENCE
• Press the power button once to begin ice
making operation. Press the button a second time
to turn the ice machine off.
• When unit is plugged in, the control board goes
through a sequence of checks to verify all sensors
are working properly.
• The drain system is energized when power is
supplied to the unit. It automatically turns on when
it senses water in the drain tube.
• Display will show oFF until the power button is pressed.
• If the unit powers the drain pump but the drain remains
clogged for five minutes, the display will show drn and
cut power to the unit.
• If unit is too cold / too hot, or if the temperature probe is
unplugged / failed, the unit shuts down and displays an
error message.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 35 of 64
CABINET OPERATION
ICE MAKING SEQUENCE
Your TRUE Ice
®
machine will produce one batch of
ice (24 cubes) approximately every 20 minutes. The
following steps occur during ice making–
INITIAL FILL / INITIAL HARVEST
The ice machine always begins in Fill mode.
During Fill or Harvest modes–
• The display will read FiL (Fill mode) or hAr
(Harvest mode).
• The reservoir fills with water (for 2–3 minutes)
• Excess / residual water drains.
• Any residual ice cubes from a previous cycle are
melted free from the evaporator by warming the
evaporator with a warm refrigerant (Harvest mode).
ICE MAKING
When making ice–
• The display will read ICE
• Water sprays into the inverted ice cups as the
evaporator cools, forming ultra-clear ice cubes in
each cup
• The compressor, condenser fan motor, and water
pump operate.
• As ice is produced on the evaporator, the reservoir's
water level will lower.
• Adjusting the ice cube size alters the water level
needed for completing the cycle.
• The ice making cycle ends when
○ The reservoir's water level has dropped to a
sufficient level based on the ice cube size
setting OR
○ When the t1 evaporator probe detects the
minimum temperature threshold.
ICE HARVEST
When harvesting ice–
• The display will read hAr
• The compressor remains on, but the condenser fan
motor and pump turn off. The hot gas bypass and
water valves open.
• As the evaporator warms, ice cubes begin to fall
into the ice bin.
• The reservoir refills with water and overflows to
flush impurities down to the drain pump.
• The harvest cycle ends when the evaporator
reaches 47˚F (8.3˚C) and then a completion
timer expires.
• All 24 ice cubes should fall into the ice storage bin
before the next ice making cycle begins.
FULL BIN
When the ice bin is full–
• The display will read FUL
• The ice machine shuts off automatically when the
ice level sensor determines the amount of ice has
reached the set level (see "Adjust Ice Level",
page 39).
• The condenser fan will turn on in reverse to clean
the condenser; this removes any built-up dust or
debris, which prolongs the time needed between
full condenser coil cleanings.
• The drain pump will periodically run to remove any
residual water in the bin from melted ice cubes.
• The ice machine turns back on when the ice level
sensor determines the amount of ice has decreased
to below the set level (see "Adjust Ice Level",
page 39).
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 36 of 64
CABINET OPERATION
ELECTRONIC CONTROL OPERATION
WATER FILTER REMINDER
CLEANING REMINDER
AIR FILTER REMINDER
ELECTRONIC CONTROL LEGEND
A B C
D
E
F
A. TOGGLES POWER/STANDY
B. TOGGLES BIN LIGHT COLORS/
SCROLL UP (IN MENU MODE)
C. DISPLAY
D. INITIATE AUTOMATIC CLEAN/
SCROLL DOWN (IN MENU MODE)
E. ADJUST CUBE SIZE
F. ADJUST BIN ICE LEVEL
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 37 of 64
CABINET OPERATION
ELECTRONIC DISPLAY CODES
Display Definition Detailed Description
Clean cycle reminder
In Menu Mode: view the number days elapsed since the
automatic clean cycle was performed
Drain pump failure
Clogged or kinked drain line. Drain was not able to clear
within 5 minutes of running.
Thermistor 1 Failure
Thermistor 1 is located on the evaporator outlet tube
and is used for terminating the harvest. E1 means the
probe has a bad or loose connection.
Thermistor 2 Failure
Thermistor 2 is located on the condenser outlet tube
and is used for fan cycling. E2 means the probe has a
bad or loose connection.
Fill mode
Water fills the reservoir for 2-3 minutes
Condenser coil cleaning reminder
In Menu Mode: view the number of days elapsed since
the last condenser coil cleaning.
Freeze time
In Menu Mode: view the most recent freeze times in
minutes. View history of five previous cycles:
-1 (most recent), -2, -3, -4, -5
Ice storage bin is full
Ice has reached the full level and the unit is in standby
.
Water level sensor
In Menu Mode: h1 is the water level reading inside the
sump tank read in mm of H
2
O.
Ice level sensor
In Menu Mode: h2 is the ice level reading inside the ice
storage bin in cm.
Full = 35.0 and Empty = 55.0
Harvesting ice
Ice cubes drop in the storage bin and water fills the
reservoir for the next batch of ice.
Harvest time
In Menu Mode: view the most recent harvest times in
minutes. View history of five previous cycles
-1 (most recent), -2, -3, -4, -5
Making ice
Circulation pump is running, machine sprays water into
the molds to make cubes.
High Pressure sensor
In Menu Mode: P1 is the high side pressure transducer
taken at the compressor discharge read in PSI (lb/in
2
)
Low Pressure sensor
In Menu Mode: P2 is the low side pressure transducer
taken at the compressor suction read in PSI (lb/in
2
)
Water filter reminder
In Menu Mode: view the number of days elapsed since
the last water filter replacement
Evaporator temperature
In Menu Mode: t1 is the evaporator outlet temperature
read in degrees Fahrenheit
Condenser temperature
In Menu Mode: t2 is the condenser outlet temperature
read in degrees Fahrenheit
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 38 of 64
RESET REMINDERS
Press both LIGHT and CLEAN.
CABINET OPERATION
DRAIN TIME ALARM
If the drain does not clear within 5 minutes of
running, the display will show drn to signal a clogged /
kinked drain line or a drain pump failure. The control
automatically shut off the water supply.
If a clogged drain clears, the display will show drn
and oFF.
CAUTION: ADHERE TO LOCAL AND STATE
PLUMBING CODES.
DO NOT EXCEED THE MAXIMUM PLUMBING
HEIGHTS FOR THE GIVEN SETUP. SEE "DRAIN
CONNECTION" (PAGE 23). THE DRAIN ALARM
IS INITIATED BY THE CONTROL BOARD IN THE
EVENT OF IMPROPER DRAINAGE.
NOTE: VERIFY THE ICE MAKER DRAINS
THROUGH TWO CYCLES WITHOUT ANY ALARM
DURING INSTALLATION.
Water Filter reminder
Cleaning reminder
Air Filter reminder
CONDENSER CLEANING REMINDER
Days elapsed since last condenser coil cleaning.
WATER FILTER REMINDER
Days elapsed since last water filter replacement.
AUTOMATIC CLEANING REMINDER
Days elapsed since last performed automatic cleaning.
MAINTENANCE REMINDERS
Your ice machine will remind you to clean, when to
perform the automatic clean, when to clean condenser
coil, and when to replace your water filter.
NOTE: RESETTING THE REMINDERS RESETS
BOTH THE CONDENSER CLEANING AND THE
WATER FILTER REPLACEMENT REMINDERS.
NOTE: THE AUTOMATIC CLEAN REMINDER
CAN ONLY BE RESET BY COMPLETING THE
AUTOMATIC CLEANING CYCLE.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 39 of 64
BIN LIGHT
Press LIGHT to control the bin light.
• Press LIGHT repeatedly to cycle through the 14
preset designer light colors
• Press and hold LIGHT for 5 seconds to toggle the
bin light on or off.
ADJUST CUBE SIZE
The ice cube size is easily adjustable to meet your
usage.
The available cube sizes range from -6 (smallest) to
+6 (largest). The default is 0. Please see fig. 1.
To adjust the cube size, press SIZE until the display
shows the desired setting.
CABINET OPERATION
ADJUST ICE LEVEL
The ice bin level determines how much ice will be in
the storage bin before the ice level sensor considers
full (see fig. 1). The default setting is 100%. the level
adjusts in 5% increments.
To adjust the ice level, press LEVEL until the display
shows the desired setting.
FIG. 1.
Water quality setting range.
ADJUST FOR WATER QUALITY
The water quality setting allows your ice machine to
easily accommodate different levels of water quality /
hardness / scale. The available settings range from 0
(soft water / low scale) to 5 (hard water / high scale).
The default setting is 0. Please see fig. 1.
If you are unsure of your water quality, check your
water with a water quality test kit (not provided
by TRUE).
To adjust for water quality, press both LIGHT and
CLEAN.
0
Soft water/
low scale
5
Hard water/
high scale
1 2 3 4
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 40 of 64
Command Key Combination
Display
Code
Detailed Description
Power unit
on / o
Press and hold POWER
for 3 seconds
(3 sec)
Turns the unit on and o.
Adjust ice
level
Press
LEVEL until the
display shows the
desired setting
Digitally adjust your "full" ice level lower in incre-
ments of 5%. The ice storage bin will be considered
full at that value. Default 100%.
Change light
color
Press
LIGHT
Switch between the 14 LED colors.
Adjust cube
size
Press
SIZE until the
display shows the
desired setting
Adjusts cube size in increments from 1 to 6 for
larger cubes, then -6 to -1 for smaller cubes. Ice
Size default
is 0.
Clean Mode
Press and hold CLEAN
for 3 seconds
(3 sec)
Press and hold Clean for 3 seconds to begin (or
end) the automatic cycle. Follow the prompts to
select the settings and start the cycle.
Add cleaning
chemicals
After adding cleaning
chemicals,
press CLEAN
Add chemicals +
I
In Clean Mode, the "Add" notification notifies when
to add cleaners to the sump tank. Once complete,
push any button to continue the automatic cycle.
Adjust for
water quality
Press both
LIGHT and
SIZE
Soft water / low scale setting is 0. Hard water / high
scale setting is 5. Adjusting the value higher flushes
more water between cycles, resulting in clearer ice
cubes.
CABINET OPERATION
COMMANDS AND KEY COMBINATIONS
See the table below for commands and their corresponding key combinations (continued on next page).
+
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 41 of 64
Command Key Combination
Display
Code
Detailed Description
Reset
maintenance
reminders
Press both LIGHT and
CLEAN
Resets the condenser cleaning and water filter
replacement reminders. Both are reset when
pressed. See "Maintenance Reminders"
(page 38).
Circulate
pump motor
Press clean twice
Press
CLEAN twice
X2
In Standby: Circulates the Pump motor
(on / o).
Initiate
manual
drain pump
operation
Press and hold both CLEAN
and SIZE
n/a
Bypasses the background operations and runs
the drain pump only while buttons are held.
Initiate
manual fill
Press clean 3 times
Press
CLEAN 3 times
X3
In Standby: Starts a Manual Fill Routine.
Initiate
manual
harvest
Press and hold both
POWER
and CLEAN for 3 seconds
(3 sec)
In Standby of Freeze: Starts a Manual Harvest
Cycle.
Initiate
reverse
condenser
cleaning
Press and hold
POWER and
SIZE for 3 seconds
(3 sec)
In Standby: Starts a Reverse Condenser
Cleaning.
Clear the
alarm history
Press
POWER twice
X2
n/a
Removes any alarms from the machine's
memory.
CABINET OPERATION
+
+
+
+
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 42 of 64
NOTES
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 43 of 64
GENERAL MAINTENANCE
WATER FILTER REPLACEMENT
CONDENSER COIL CLEANING
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
DESCALING & SANITIZING
INTERIOR COMPONENTS
WINTERIZING
PRESERVE THE MOMENT
®
MAINTENANCE, CARE & CLEANING
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 44 of 64
MAINTENANCE, CARE & CLEANING
GENERAL MAINTENANCE
You are responsible for maintaining the ice machine
in accordance with the instructions in this manual.
Maintenance procedures are not covered by warranty.
True recommends performing the following
maintenance procedures a minimum of once every six
months to ensure reliable, trouble-free operation.
WARNING: IF YOU DO NOT UNDERSTAND
THE NECESSARY PROCEDURES OR SAFETY
PRECAUTIONS, CALL YOUR LOCAL TRUE
SERVICE REPRESENTATIVE TO PERFORM
MAINTENANCE PROCEDURES FOR YOU.
CAUTION: TAKE CARE DURING OPERATION,
MAINTENANCE, OR REPAIRS TO AVOID CUTS
OR PINCHING FROM ANY CABINET PART/
COMPONENT
EXTERIOR CLEANING
Clean the exterior as needed. Follow stainless steel
cleaning recommendations (page 47) to ensure your
machine always looks like new.
DESCALING & SANITIZING
Descale and sanitize every 6 months. See "Descaling &
Sanitizing" (page 49).
WATER FILTER REPLACEMENT
Replace the water filter at least once every 12 months.
More frequent replacement may be required based
on your water quality. See "Water Filter Replacement"
(page 45).
CONDENSER CLEANING
For optimum operation, clean your condenser coil
every 6 months. See "Condenser Coil Cleaning"
(page 46).
MAINTENANCE WEEKLY SEMI-ANNUAL ANNUAL
AFTER
PROLONGED
SHUTDOWN
AT START-UP
CLEAN CABINET
EXTERIOR
X X X
SANITIZE ICE
MACHINE
X X X X
DESCALE ICE
MACHINE
X X X X
CLEAN
CONDENSER COIL
X X X
CHANGE THE
WATER FILTER
X X X
CHECK ICE
QUALITY
X X X X X
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 45 of 64
MAINTENANCE, CARE & CLEANING
WATER FILTER REPLACEMENT
To order a replacement water filter, go to https://store.
trueresidential.com/collections/maintenance-1
or contact our parts department at 844-849-6226
or TrueResidentialParts@TrueMfg.com.
NOTE: BE SURE TO RESET THE WATER FILTER
REPLACEMENT REMINDER AFTER REPLACING
THE WATER FILTER. SEE "MAINTENANCE
REMINDERS" (PAGE 38).
CAUTION:
DO NOT install the water
filter while the water supply is
pressurized. Always relieve the water
pressure before changing the filter.
1. Relieve the water pressure.
2. Rotate the water filter counterclockwise and pull
the filter from the unit. See fig. 1.
3. Insert the replacement water filter and rotate the
filter clockwise. See fig. 2.
FIG. 1.
Rotate the existing water filter counterclockwise.
FIG. 2.
Insert the replacement water filter and rotate it clockwise.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 46 of 64
MAINTENANCE, CARE & CLEANING
FIG. 1.
Pull the kickplate off the magnets.
CONDENSER COIL CLEANING
Keeping the condenser coil clean minimizes required
servicing and lowers electrical cost. Warranty does not
cover cleaning the condenser coil.
NOTE: BE SURE TO RESET THE CONDENSER
COIL CLEANING REMINDER AFTER CLEANING
THE CONDENSER COIL. SEE "MAINTENANCE
REMINDERS" (PAGE 38).
WARNING
– Electrical shock or burn
hazard. Unplug the unit or turn off the
power supply before proceeding. DO NOT
clean appliance with a pressure washer or
hose.
CAUTION – Risk of eye injury from debris.
Eye protection is recommended.
CAUTION – Coil fins are sharp. Gloves are
recommended.
REQUIRED TOOLS
Required tools include (but may not be limited to) the
following.
FIG. 2.
Never brush across the coil fins.
FIG. 3.
Verify all blockages have been removed.
CLEANING STEPS
1. Remove the kickplate. See fig. 1.
2. With a stiff bristle brush, carefully clean
accumulated dirt from the front coil fins.
3. With the dirt removed from the surface of the coil,
use a flashlight to verify you can see through the
coil and observe the condenser fan blade spinning.
See fig. 3.
4. If the view is clear, reinstall the kickplate, restore
power, and verify correct operation.
• Gloves
• Eye Protection
• Stiff Bristle Brush
• Vacuum Cleaner
• Flashlight
• Tank of Compressed Air
5. If the view is not clear, gently blow compressed air
or CO
2
through the coil until it is clean.
6. Carefully vacuum any dirt around the condensing
unit area.
7. Reinstall the kickplate, restore power, and verify
correct operation.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 47 of 64
MAINTENANCE, CARE & CLEANING
CAUTION: DO NOT USE ANY STEEL
WOOL, ABRASIVE OR CHLORINE
BASED PRODUCTS TO CLEAN
STAINLESS STEEL SURFACES.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow corrosion
to rear its ugly head.
• Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can leave spots.
You may have hard or soft water depending on what
part of the country you live in. Hard water can leave
spots. Hard water that is heated can leave deposits
if left to sit too long. These deposits can cause the
passive layer to break down and rust your stainless
steel. All deposits left from food prep or service
should be removed as soon as possible.
• Chlorides are present in table salt, food, and water.
Household and industrial cleaners are the worst
type of chlorides to use.
STAINLESS STEEL EQUIPMENT CARE
AND CLEANING
STAINLESS STEEL CLEANING AND
RESTORATION
Do not use stainless steel cleaners or similar solvents
to clean plastic or powder-coated parts. Instead, use
warm soapy water.
• For routine cleaning and removal of grease and
oil, apply white vinegar, ammonia, or any good
commercial detergent* with a soft cloth or sponge.
• Stainless steel polish (i.e., Zep
®
Stainless Steel
Polish, Weiman
®
Stainless Steel Cleaner & Polish,
Nyco
®
Stainless Steel Cleaner & Polish, or Ecolab
®
Ecoshine
®
) and olive oil can act as a barrier against
fingerprints and smears.
• Degreasers* (i.e., Easy-Off
®
Specialty Kitchen
Degreaser or Simple Green
®
Industrial Cleaner &
Degreaser) are excellent for removal of grease, fatty
acids, blood and burnt-on foods on all surfaces.
• For restoration/passivation or removing stubborn
stains and discoloration, Brillo
®
Cameo
®
, Zud
®
Cleanser, Ecolab
®
Specifax
™
First Impression
®
Metal Polish, Sheila Shine, or talc can be applied
by rubbing in the direction of the polish lines.
* Do not use detergents or degreasers with chlorides
or phosphates.
NOTE: THE USE OF PROPRIETARY NAMES IS
INTENDED FOR EXAMPLE ONLY AND DOES NOT
CONSTITUTE OR IMPLY AN ENDORSEMENT.
OMISSION OF PROPRIETARY CLEANSERS FROM
THIS LIST DOES NOT IMPLY INADEQUACY.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 48 of 64
MAINTENANCE, CARE & CLEANING
• Maintain the Cleanliness of Your Equipment – Avoid
build-up of hard stains by cleaning frequently. Use
cleaners at the recommended strength (alkaline
chlorinated or non-chloride).
• Use the Correct Cleaning Tools – Use non-abrasive
tools when cleaning your stainless steel products.
The stainless steel’s passive layer will not be
harmed by soft cloths and plastic scouring pads.
• Clean Along Polishing Lines – Polishing lines ("grain")
are visible on some stainless steels. Always scrub
parallel to polishing lines when visible. Use a plastic
scouring pad or soft cloth when you cannot see the
grain.
• Use Alkaline, Alkaline-Chlorinated or Non-Chloride
Cleaners – While many traditional cleaners are
loaded with chlorides, the industry is providing an
ever increasing choice of non-chloride cleaners. If
you are not sure of your cleaner’s chloride content,
contact your cleaner supplier. If they tell you that
your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing
quaternary salts, as they can attack stainless steel,
causing pitting and rusting.
• Rinse – When using chlorinated cleaners, you must
rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as
possible. Allow the stainless steel equipment to air
dry. Oxygen helps maintain the passivity film on
stainless steel.
• Never Use Hydrochloric Acid (Muriatic Acid) on
Stainless Steel – Even diluted, hydrochloric acid
can cause corrosion, pitting and stress corrosion
cracking of stainless steel.
• Water Treatment – To reduce deposits, soften hard
water when possible. Installation of certain filters
can remove corrosive and distasteful elements.
Salts in a properly maintained water softener can
also be to your advantage. Contact a treatment
specialist if you are not sure of the proper water
treatment.
• Regularly Restore & Passivate Stainless Steel –
Stainless steel gets its stainless properties from the
protective chromium oxides on its surface. If these
oxides are removed by scouring, or by reaction
with harmful chemicals, then the iron in the steel
is exposed and can begin to oxidize, or rust.
Passivation is a chemical process that removes
free iron and other contaminants from the surface
of stainless steel, allowing the protective chromium
oxides to re-form.
8 TIPS TO HELP PREVENT RUST ON STAINLESS STEEL
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 49 of 64
MAINTENANCE, CARE & CLEANING
DESCALING & SANITIZING
You should fully descale your ice machine every 6
months. Descaling also involves removing key ice
machine parts and rinsing them and the inside of the
machine with ice machine descaler.
Sanitizing the ice machine removes potential biological
contaminations and molding. The sanitation process
is identical to the descaling process, except that a
sanitizing agent is used in place of the descaling
chemicals.
WARNING: WEAR RUBBER GLOVES AND EYE
PROTECTION WHEN HANDLING ICE MACHINE
DESCALER OR SANITIZER.
CAUTION: DO NOT COMBINE DESCALER AND
SANITIZER.
DESCALING
1. Press and hold CLEAN for 3 seconds. The display
will show dES.
2. Press LIGHT and / or CLEAN until the display shows
either dES (descale only) or bth (both descale
and sanitize).
3. With the display showing the desired cycle, press
the TRUE logo. The display will show Str.
4. Press LIGHT and / or CLEAN until the display shows
either Str or Stb (standby). This determines the ice
machine's action upon completion of the selected
cleaning cycle.
5. With the display showing the desired action, press
the TRUE logo. The selected cleaning cycle will
begin.
6. The display will alternate between PrE and CLn
(preclean) for approximately 3 minutes.
7. When the display shows Add, pour 6 fl. oz. of
undiluted True Ice
TM
Machine Descaler into the
spray compartment behind the water shutters.
8. After adding the descaler, press the TRUE logo.
The automatic cycle will continue.
9. Wait for the rinse and drain cycles to complete
(30 minutes). For light descaling, proceed to
step 14.
10. Remove the ice guide, water shutters, spray
bar and pump clean-out cap. See "Interior
Components" (page 51).
11. Mix a descaling solution of 10 fl. oz. undiluted
True Ice
TM
Machine Descaler and 1 gal. of water.
12. With approximately half the descaling solution,
clean the removed parts with a brush; then soak
them for 20 minutes.
13. With the remaining solution, descale the ice
bin, door, door gasket, spray compartment, and
evaporator.
14. Rinse all parts with clean water.
Run descale
cycle only
Run both descale
and sanitize cycles
Machine will begin
ice making sequence
Machine will
enter standby
Preclean stage
Add cleaning
chemicals
While running the
automatic clean cycle
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 50 of 64
MAINTENANCE, CARE & CLEANING
SANITIZING
1. Remove the ice guide, water supply, spray bar and
pump clean-out cap. See "Interior Components"
(page 51).
2. Mix 1.5 fluid ounces (3 tbsp) of 5.25%
hypochlorite solution (chlorine bleach) with 3
gallons of warm water.
3. Use 1/2 of the solution to sanitize the removed
parts. Soak the parts in the solution. DO NOT RINSE
THE PARTS AFTER SANITIZING.
4. With the remaining solution, sanitize the interior
surfaces of the machine and the bin. DO NOT
RINSE THE SANITIZED AREAS.
5. Reinstall the components.
6. Press and hold CLEAN for 3 seconds. The display
will show dES.
7. Press LIGHT and / or CLEAN until the display shows
either SAn (descale only) or bth (both descale and
sanitize).
8. With the display showing the desired cycle, press
the TRUE logo. The display will show Str.
9. Press LIGHT and / or CLEAN until the display
shows either Str (startup) or Stb (standby).
This determines the ice machine's action upon
completion of the selected cleaning cycle.
10. With the display showing the desired action,
press the TRUE logo. The selected cleaning cycle
will begin.
Run Sanitize
cycle only
Run both descale
and sanitize cycles
Machine will begin
ice making sequence
Machine will
enter standby
11. The display will alternate between PrE and CLn
(preclean) for approximately 3 minutes.
12. When the display shows Add, pour 2 teaspoons of
5.25% hypochlorite solution (chlorine bleach) into
the spray compartment behind the water shutters.
13. After adding the sanitizer solution, press the TRUE
logo. The automatic cycle will continue.
14. Wait for the sanitizing cycle to finish. Immediately
rinse off and dry any exterior areas where
sanitizing solution may have spilled.
Add cleaning
chemicals
Preclean stage
While running the
automatic clean cycle
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 51 of 64
MAINTENANCE, CARE & CLEANING
SPRAY BAR
SPRAY BAR
WATER
SHUTTERS
WATER
SHUTTERS
ICE GUIDE
ICE GUIDE
PUMP CLEAN-OUT CAP
WATER SHUTTER
The water shutter hangs in front of the spray bar and
ice guide. It prevents spraying water from escaping the
evaporator compartment.
REMOVAL
Lift the shutter rod's ends from the recesses in the
sidewall.
INSTALLATION
Insert the shutter rod's ends into the recesses in the
sidewall. To be correctly installed, the water shutter
must–
• Hang from a shutter rod fully seated in the recessed
end supports.
• Conceal the ice guide finger holes.
INCORRECT.
Ice guide finger holes are visible.
CORRECT.
Ice guide finger holes are hidden; ice guide slotted holes are
visible.
INTERIOR COMPONENTS
See the following for the removal and correct installation of the interior components.
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 52 of 64
MAINTENANCE, CARE & CLEANING
INCORRECT.
Ice guide positioned too far inside the water trough.
INCORRECT.
Ice guide positioned outside the water trough.
CORRECT.
Ice guide positioned in the guide channel and flush against the
back side of the water trough opening.
ICE GUIDE
The ice guide sits over the spray nozzles and directs
falling ice into the bin.
REMOVAL
Lift the front of the guide and pull the guide forward.
INSTALLATION
Position the ice guide over the spray bar. To be
correctly installed, the ice guide must–
• Be firmly positioned over the spray bar.
• Sit with its front edge inside the water trough.
• Have its slots aligned with the spray nozzles.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 53 of 64
INCORRECT.
Spray bar positioned with clean-out caps on the left.
INCORRECT.
Spray bar is not fully seated or level.
CORRECT.
Spray bar is fully seated, level, and positioned with the clean-
out caps on the right..
SPRAY BAR
REMOVAL
Carefully pull the spray bar from the water supply hose.
INSTALLATION
The spray bar, located in the water trough, supplies
water to the individual ice cube cups. To be correctly
installed, the spray bar must–
• Be positioned with the clean-out caps on the right.
• Sit fully seated and horizontally level.
MAINTENANCE, CARE & CLEANING
PUMP CLEAN-OUT CAP
REMOVAL
1. Remove the pump clamp. See fig. 1.
2. Pull the clean-out cap down.
INSTALLATION
1. Slide the clean-out cap over the hole beneath
the pump.
2. Reinstall the pump cap clamp.
FIG. 1.
Pump cap and clamp locations.
Pump cap
Clamp
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 54 of 64
MAINTENANCE, CARE & CLEANING
RESTARTING
Use the following instructions to restart your ice
machine after winterization:
1. Install a new water filter in the unit. See "Water
Filter Installation" (page 30).
2. Reconnect the incoming water line and turn on the
water supply.
3. Plug in the unit.
4. Descale the ice machine. See "Descaling"
(page 49).
5. Press power to start ice making.
NOTE: THE FRESH WATER THAT IS
INTRODUCED DURING DESCALING AND START-
UP WILL FLUSH THE PROPYLENE GLYCOL
DOWN THE DRAIN.
WINTERIZING
CAUTION: DO NOT ALLOW THE ICE MACHINE
TO BE EXPOSED TO TEMPERATURES BELOW
32˚F (0˚C) WITHOUT WINTERIZING THE UNIT
AS THIS WILL CAUSE ANY WATER IN THE
MACHINE TO FREEZE. FAILURES CAUSED BY
EXPOSURE TO FREEZING TEMPERATURES ARE
NOT COVERED BY THE WARRANTY.
Use the following instructions to prepare your ice
machine for storage or winterization:
1. Descale and sanitize the ice machine. See
"Descaling & Sanitizing" (page 49).
2. Turn off the water supply to the machine.
3. Disconnect the incoming water line from the back
of the unit.
4. Remove and discard the water filter. See "Water
Filter Replacement" step 1 (page 45).
5. Drain the evaporator compartment by removing the
pump clean-out cap. See "Pump Clean-out Cap"
(page 53).
6. Pour 1 gallon of propylene glycol (RV antifreeze)
into the bin drain to fill the drain pump.
7. Once the drain pump shuts off and all the
propylene glycol is drained, unplug the unit or turn
off the circuit breaker.
8. Wipe down the interior bin with a dry clean cloth.
9. Re-install the pump clean-out cap.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 55 of 64
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
REVERSING DOOR
DOOR ADJUSTMENT
CONTACT US
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 56 of 64
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
SERVICING & REPLACING
COMPONENTS
NOTE: ANY CABINET ADJUSTMENTS ARE TO
BE MADE AFTER THE CABINET HAS BEEN
VERIFIED LEVEL AND PROPERLY SUPPORTED.
• Replace component parts with original equipment
manufacturer (OEM) components.
• Contact the dealer or our parts department at
844-849-6179 or TrueResidentialParts@truemfg.com
for replacement parts.
• Have a licensed service provider service your unit
to minimize the risk of possible ignition due to
incorrect parts or improper service and to ensure
the operator’s health and safety.
• Unplug the ice machine before cleaning or making
any repairs. Powering off an electronic control may
not remove power from all components
(e.g., light circuits, perimeter heaters, and
evaporator fans).
REVERSING DOOR
The new TUI-15 models come with articulating, soft-
close hinges. The hinges can be installed on either the
left-hand or right-hand orientation.
To order additional spacers of NSF cover screw caps,
contact our parts department at 844-89-6226 or
TrueResidentialParts@TrueMfg.com.
REQUIRED TOOLS
Required tools include (but may not be limited to) the
following:
• 1/8" Hex Head Allen Wrench
• Putty Knife (if NSF cover present)
PROCEDURE
NOTE: Figures show converting a right-hinged door to a
left-hinged door.
1. Loosen the hinge bolts and remove the door.
See fig. 1.
2. If NSF Cover is present, carefully pry screw caps
from the cover to access the door bracket screws.
See fig. 2.
3. If present, remove the door skin. See fig. 3.
4. Remove the existing spacer. See fig. 3.
5. Remove the hinge assemblies from the door
assembly. See fig. 4.
6. Shift the door brackets to the opposite side.
See fig. 5.
7. Install the bottom hinge at the top and the top
hinge on the bottom. See figs. 6 and 7.
8. Install the door skin. If present, reinstall the NSF
cover screw caps.
9. Move the remaining door hardware to the opposite
sides. See fig. 8.
10. Install the reversed door. Be sure to fully tighten
the hinge screws.
NOTE: BE SURE TO INSTALL THE CORRECT
SPACER FOR YOUR DOOR ORIENTATION.
11. Verify the door closes correctly and the gasket
seals without gaps. Adjust the door as needed. See
"Door Adjustment" (page 59).
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 57 of 64
FIG. 1.
Slide the door off the hinge bolts through the keyhole slots.
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
FIG. 3.
Spacer and door bracket screw locations.
FIG. 4.
Hinge door screw locations. Top hinge shown.
FIG. 5.
Top Bracket shown.
A: Door Skin bracket screw locations.
B: Move the door skin bracket to the opposite side.
FIG. 2.
Remove the NSF cover screw caps.
NSF Cover
Screw cap
Screw cap
Top
Bottom
A
B
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 58 of 64
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
FIG. 6.
Switch the top and bottom hinge assemblies with each other.
FIG. 8.
Move the remaining door hardware to the opposite side.
FIG. 7.
Install the hinge assembly.
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 59 of 64
SERVICING, REPLACING COMPONENTS & ADJUSTMENTS
DOOR ADJUSTMENT
Door skin bracket screw holes are slotted to assist with
door adjustment. See figs. 1–3
1. If applicable, remove the NSF cover screw caps.
2. Loosen the door skin bracket and spacer screws.
See figs. 1–3
3. Adjust the door skin / panel as needed.
4. Tighten the door skin bracket and spacer screws.
5. If applicable, reinstall NSF cover screw caps.
FIG. 1.
Spacer / top door bracket screw locations.
FIG. 2.
Bottom door bracket screw locations.
FIG. 3.
Bracket screw holes are slotted for easy adjustment. Screw
removed for illustration.
CONTACT US
For any questions about installation, please contact
your TRUE dealer or TRUE Residential Technical
Service. Please have your model and serial number
(see serial label location below) available so we can
better assist you with your service- or parts-related
inquires.
Customer Service
Phone: 888-616-8783
info@true-residential.com
Warranty Department
Phone: 844-849-6179
TrueResidentialWarranty@truemfg.com
Service Department
Phone: 844-746-9423
TrueResidentialService@truemfg.com
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 60 of 64
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY STATEMENT
LIMITED 30-DAY COSMETIC WARRANTY
Stainless steel doors and handles are warranted to
be free from defective materials and workmanship for
a period of thirty (30) days from the date of original
retail purchase. Any defects must be reported to
the selling dealer within thirty (30) days from the
date of original retail purchase. This limited warranty
excludes any type of freight / concealed damage.
THREE-YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new
True Ice™ machine, the cabinet and all parts thereof, to
be free from defects in material and workmanship under
normal and proper use and maintenance as specified
by TRUE and upon proper installation and start-up in
accordance with the instruction packet supplied with
each TRUE unit. TRUE’s obligation under this warranty
is limited to a period of three (3) years from the date
of original installation or thirty-nine (39) months after
shipment date from TRUE, whichever occurs first.
Contact the factory regarding warranty for installations
in a commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR
TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier,
metering device and connecting tubing to be free from
defects in both material and workmanship under normal
and proper use and maintenance service for a period
of six (6) years from the date of original installation but
not to exceed six (6) years and three (3) months after
shipment from the manufacturer, whichever occurs
first.
DISPLAY PRODUCTS
True Residential Products on showroom display that
are sold more than 3 years (36 months) from the
invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year
sealed system, parts only warranty.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is
determined by TRUE to have been defective within
the time frame is limited to the repair or replacement,
including labor charges, of defective parts or assemblies.
The labor warranty shall include standard straight
time labor charges only and reasonable travel time, as
determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly
through TRUE. All claims should include: model
number and serial number of ice machine, proof of
purchase, and date of installation. In case of warranted
compressor, the compressor model tag, or picture of tag
must be returned to TRUE along with the above listed
information. Warranty labor claim is subject to denial if
failed part is requested for return and it is not returned.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited
to either repair or replacement of parts, subject to the
additional limitations below.
This warranty neither assumes nor authorizes any
person to assume obligations other than those expressly
covered by this warranty. This warranty does not
cover failures related to the water supply, problems in
the plumbing going to the unit, or external drain line
malfunctions. Also not covered are failures resulting
from ambient conditions that are outside the limits
specified in the owners manual.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss
or special, indirect or consequential damages, including
without limitation, losses or damages arising from ice
loss or ice replacement costs, normal maintenance,
after-install adjustments or cleaning or water damage
claims whether or not on account of refrigeration failure.
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 61 of 64
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY STATEMENT
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only in favor
of the original purchaser / user to whom delivered. Any
such assignment or transfer shall void the warranties
herein made and shall void all warranties, express or
implied, including any warranty or merchantability or
fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage
for component failure or other damages resulting from
improper usage or installation or failure to clean and /
or maintain product as set forth in the users manual
provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement of
any parts that TRUE determines have been subjected,
after the date of manufacture, to alteration, neglect,
abuse, misuse, accident, damage during transit or
installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement of
failed or damaged components resulting from electrical
power failure, high or low voltage, use of extension
cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
Some states do not allow the exclusion or limitation of
consequential damages or a limitation on how long an
implied warranty lasts, so these exclusions or limitations
may not apply to you.
This warranty gives you specific legal rights and you
may have other rights that vary from state to state.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including
environmental offset credit rights, with respect
to TRUE® refrigeration units manufactured after
September 1, 2015, shall remain the property of True
Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S. / CANADA
This warranty does not apply to, and TRUE is not
responsible for, any warranty claims made on products
sold or used outside the United States or Canada.
SUBMIT WARRANTY CLAIMS TO:
True Residential
Attn: Warranty Dept
2001 East Terra Lane
O’Fallon, MO 63366
Or
TrueResidentialWarranty@truemfg.com
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 62 of 64
NOTES
15” TRUE ICE
®
MACHINE INSTALL GUIDE
TEC_TM_155 REV. A
12/07/2021
Page 63 of 64
NOTES
TRUE RESIDENTIAL
®
TEC_TM_155 REV. A12/07/2021Page 64 of 64
CONTACT US
true-residential.com
636.240.2400
|
toll free 888.616.8783
DF_829867_11.21
PRESERVE THE MOMENT
®
