15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 1 of 56
TRUE RESIDENTIAL
®
15 INCH CLEAR ICE MACHINE
INSTALL GUIDE AND USER’S MANUAL
PRESERVE THE MOMENT
®
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 2 of 56
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 3 of 56
As a family-owned business, we believe in the importance of service,
so we’ve always made sure that good help isn’t hard to find, whether
that means providing design inspiration or product information. For 70
years, we’ve been pioneers in cold, but we’ve also been leaders in warm
customer service and support. We hope that this guide offers you what
you need for the True Residential
®
products in your customers’ (or your
own) homes. If you don’t see what you’re looking for, please contact True
customer service at 888-616-8783 or info@true-residential.com or you
may also visit our website at true-residential.com
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 4 of 56
PRESERVE THE MOMENT
®
LUXURY REFRIGERATION WITH COMMERCIAL DNA
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 5 of 56
INSTALLATION CHECKLIST ................................................................................................. 7
15 INCH TRUE
ICE
®
MACHINE MODELS ................................................................................ 7
FEATURES OF THE TRUE
ICE
®
MACHINE ............................................................................. 12
OWNERSHIP ................................................................................................................... 12
SAFETY PRECAUTIONS .................................................................................................... 12
PROPER DISPOSAL AND CFC DISPOSAL ............................................................................. 13
WARNING & SAFETY LABELS ............................................................................................ 13
UNCRATING ................................................................................................................... 14
ELECTRICAL SPECIFICATIONS ........................................................................................... 15
OUTDOOR USE ............................................................................................................... 15
INSTALLATION SPECIFICATIONS ....................................................................................18-22
INSTALLATION SPECIFICATIONS FOR SOLID PANEL AND INTEGRATED PANEL (OP) ............... 21-25
INSTALLING DOOR STOP .................................................................................................. 26
PLUMBING CONNECTIONS ............................................................................................... 26
LEVELING ICE MACHINE .................................................................................................. 27
WATER SUPPLY .............................................................................................................. 27
DRAIN CONNECTION ....................................................................................................... 28
WATER FILTER ............................................................................................................... 29
POSITION THE UNIT ....................................................................................................... 29
PUMPING HEIGHTS ..................................................................................................... 30-31
DRAIN ALARM (DRN) ...................................................................................................... 32
TRUE PRECISION CONTROL
®
OPERATION AND TRUE ICE
®
MACHINE COMPONENTS ............. 34-36
BEFORE OPERATING ....................................................................................................... 37
ICE MAKING SEQUENCE ................................................................................................... 37
POWER AND BIN LIGHT ................................................................................................... 38
CUBE SIZE ADJUSTMENT ................................................................................................. 38
BIN THERMOSTAT / ICE LEVEL ADJUSTMENTS .................................................................... 39
BREAKER RESET ............................................................................................................ 39
WATER QUALITY SETTING ................................................................................................ 39
GENERAL MAINTENANCE ................................................................................................. 42
WATER SHUTTERS, ICE GUIDE, SPRAY BAR, AND PUMP CLEAN-OUT CAP
DISASSEMBLY & POSITIONING .................................................................................... 43-45
WATER FILTER REPLACEMENT & REPLACEMENT PARTS ....................................................... 46
CONDENSER CLEANING INSTRUCTIONS ............................................................................. 46
STAINLESS STEEL EQUIPMENT CARE AND CLEANING .......................................................47-48
DESCALING AND SANITIZING ...................................................................................... 49-50
EXTERIOR CLEAN, WINTERIZING AND RESTART INSTRUCTIONS ............................................ 50
FREQUENTLY ASKED QUESTIONS ...................................................................................... 51
WARRANTY ................................................................................................................5 2-5 3
C O N T EN T S
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 6 of 56
NOTES
TEC_TM_073 | REV. D | EN
12/03/2021 Page 7 of 56
INSTALLATION CHECKLIST
Use this checklist during installation to ensure that no part of the process has been overlooked.
Has an authorized True dealer or licensed installer inspected stainless steel surfaces for imperfection?
(Cosmetic defects are covered by a limited 30-day warranty)
Have all packaging materials and tape been removed?
Is the water temperature always between 40˚F (4˚C) and 100˚F (38˚C)?
Is the power cord plugged into a properly grounded three-prong outlet in accordance
with all applicable electrical codes?
Have the water supply and drain connections been made?
Has the ice machine drain line been routed into an open drain with no more than 7’ (2.13 m) of rise and
100 feet (33 m) of run?
Is the unit leveled properly with all leveling legs making contact with the floor?
Has the door stop been installed? (If required)
Are panels attached securely and properly aligned? (Overlay cabinets only)
Has the machine been set for the local water quality?
Has the water filter been installed?
Is the water supply turned on?
Have the connections been checked for water leaks?
Is the machine turned on and working properly?
Have the first two batches of ice been discarded?
Does the machine shut off when ice is held against the thermostat tube?
Has the customer reviewed the unit’s operation in this manual?
Has the customer reviewed the schedule of maintenance of the machine?
TRUE RESIDENTIAL
®
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NOTES
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 9 of 56
SOLID PANEL READY DOOR (OP)SOLID PANEL READY DOOR (OP)
15 INCH TRUE
TM
ICE MACHINE
TUI-15-R/L-OP-B
15 INCH OVERLAY PANEL
STAINLESS STEEL DOOR (SS)STAINLESS STEEL DOOR (SS)
15 INCH TRUE
TM
ICE MACHINE
TUI-15-R/L-SS-B
15 INCH STAINLESS STEEL
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
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NOTES
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 11 of 56
FEATURES OF THE ICE MACHINE
OWNERSHIP
SAFETY PRECAUTIONS
PROPER DISPOSAL AND CFC DISPOSAL
WARNING & SAFETY LABELS
UNCRATING
ELECTRICAL SPECIFICATIONS
OUTDOOR USE
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 12 of 56
FEATURES OF THE TRUE™ ICE MACHINE
• Produces up to 70 pounds of ultra-clear gourmet
ice cubes per day.
• Stores 28 pounds of ice cubes.
• Three-Character LED display tells you what your
machine is doing.
• Auto-clean sequence for walk-away cleaning
simplicity.
• Cleaning time remaining is shown on the display.
• Drain pump standard on all models.
• Built-in water filter insures that no parts are
exposed to unfiltered water.
• Fourteen-Color LED bin light.
• High quality ice scoop and built-in scoop holder
included.
• Automatic filter change reminder.
• UL approved for outdoor use.
• Industry-leading True Warranty on page 42.
OWNERSHIP
TO INSURE THAT YOUR UNIT WORKS PROPERLY
FROM THE FIRST DAY, IT MUST BE INSTALLED
PROPERLY.
NOTE: WE HIGHLY RECOMMEND A TRAINED
INSTALLER, PLUMBER OR ELECTRICIAN INSTALL
YOUR TRUE RESIDENTIAL
®
ICE MACHINE. THE
COST OF A PROFESSIONAL INSTALLATION IS
MONEY WELL SPENT.
Before you start to install your True Residential
®
Ice
Machine, carefully inspect it for freight damage. If
damage is discovered, immediately file a claim with
the delivery freight carrier. True is not responsible for
damage incurred during shipment.
Any questions about the installation please
contact your True dealer or True Technical Service
Department at 844-746-9423. Please have your
model and serial numbers available when you call our
Service Department.
SAFETY PRECAUTIONS
• This ice machine must be properly installed
and located in accordance with the installation
instructions before it is used.
• Do not allow children to climb, stand or hang
on the ice machine. They could damage the ice
machine and seriously injure themselves.
• Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any
other appliance.
• Keep hands away from the “pinch point” areas and
gaps between the doors and cabinet. Small areas
are not necessarily safe.
• Unplug the ice machine before cleaning behind
the kickplate or making repairs.
• Setting power switch to OFF only removes power
from the refrigeration system, it does not remove
power from other circuits. To fully power-down the
machine it must be unplugged.
NOTE: WE STRONGLY RECOMMEND
THAT ANY SERVICING BE PERFORMED
BY A QUALIFIED INDIVIDUAL.
WARNING: PROPER INSTALLATION REQUIRES
CONNECTION TO THE WATER SUPPLY, A DRAIN
AND A DEDICATED ELECTRICAL CIRCUIT. THESE
CONNECTIONS ARE THE RESPONSIBILITIES OF
THE INSTALLER. IMPROPER CONNECTIONS CAN
RESULT IN PERSONAL INJURY, PROPERTY DAMAGE
AND IMPROPER OPERATION. THE ICE MACHINE
MUST BE INSTALLED ACCORDING TO ALL
APPLICABLE NATIONAL, STATE AND LOCAL
CODES AND REGULATIONS.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 13 of 56
PROPER DISPOSAL OF
THE OLD ICE MACHINE
Child entrapment and suffocation are not problems
of the past. Junked or abandoned ice machines are
still dangerous, even if they will sit for “just a few
days.” If you are getting rid of your old ice machine,
please follow the instructions below to help prevent
accidents.
BEFORE YOU THROW AWAY YOUR OLD ICE MACHINE, TAKE
OFF THE DOORS.
CFC DISPOSAL
Your old ice machine may have a cooling system that
used CFCs (chlorofluorocarbons). CFCs are believed
to harm stratospheric ozone. If you are throwing away
your old ice machines, make sure the CFC refrigerant
is removed for proper disposal by a qualified service.
If you intentionally release this CFC refrigerant you
can be subject to fines and imprisonment under
provisions of the environment legislation.
WARNING & SAFETY LABELS
CAUTION:
Located on the
back of the unit.
WARNING:
Located on the
back of the unit.
NOTICE:
Behind front
door next to
water filter.
Do not operate without a lter installed. Replace
lter annually. Reset “FLT” reminder by holding
CLEAN and LIGHT buttons for 5 seconds.
No opere sin el ltro instalado. Reemplace el
ltro una vez al año. Reinicie el recordatorio
“FLT” manteniendo presionados los botones
CLEAN y LIGHT por 5 segundos.
TRUE RESIDENTIAL
®
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12/03/2021Page 14 of 56
UNCRATING
Required Tools:
• Cutting utensil (utility knife)
• Hammer
• Crowbar
• Phillips screwdriver
INSPECT FOR CONCEALED DAMAGE. AGAIN,
IMMEDIATELY FILE A CLAIM WITH THE FREIGHT
CARRIER IF THERE IS DAMAGE.
The following procedure is recommended for
uncrating the unit:
Move your unit as close to the final location as
possible before removing the wooden skid.
A. Remove staples securing cardboard box to the
wooden skid. Then discard any outer packaging
(cardboard, clear plastic). Cut off all strapping.
B. IMPORTANT: Remove Styrofoam block before
removing ice machine from pallet.
C. Remove skid by carefully lifting the ice machine
off and place skid aside.
D. Open the unit and remove any packing material.
Styrofoam, tape, and any other material used for
shipping purposes.
E. Remove kickplate located inside ice bin. The
kickplate attaches to the front of the ice machine
with magnets.
PACKING MATERIAL
KICKPLATE INSTALLED
A
B
C
D
REMOVE KICKPLATE
FROM ICE BIN
E
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 15 of 56
ELECTRICAL SPECIFICATIONS
WARNING: THIS APPLIANCE MUST BE PROPERLY
GROUNDED. DO NOT, UNDER ANY CIRCUMSTANCES,
CUT OR REMOVE THE THIRD (GROUND) PRONG
FROM THE POWER CORD. FOR PERSONAL SAFETY,
THIS APPLIANCE MUST BE PROPERLY GROUNDED.
The electrical outlet must be within three feet of
the center of the back wall of the ice maker’s final
location. Outlet must be flush with wall and comply
with local electrical codes.
Before your new unit is connected to a power supply,
check the incoming voltage with a volt meter. If
anything less than 100% of the rated voltage for
operation is noted, correct immediately.
The power cord of this appliance is equipped with
a three-prong (grounding) plug which mates with
a standard three-prong (grounding) wall outlet to
minimize the possibility of electric shock hazard from
this appliance. A 115V AC, 60 Hz, 15 amp circuit
breaker and electrical supply are required.
Each unit requires a dedicated circuit. Have the wall
outlet and circuit checked by a qualified electrician to
make sure the outlet is properly grounded.
If the outlet is a standard
two-prong outlet, it is your personal
responsibility and obligation to have
it replaced with the properly
grounded three-prong wall outlet.
Do not use an extension cord or
two-prong adaptor. Electrical ground
is required on this appliance.
The unit should always be plugged into its own
individual electrical circuit which has a voltage rating
that matches the rating plate. This provides the best
performance and also prevents overloading house
wiring circuits which could cause a fire hazard from
overheated wires. Never unplug your ice machine by
pulling on the power cord. Always grip plug firmly and
pull straight out from the outlet.
Repair or replace immediately all power cords that
have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage
along its length or at either end. When moving the ice
machine away from the wall, be careful not to roll over
or damage the power cord.
The unit is approved by UL for outdoor installation.
OUTDOOR USE
All True undercounter ice machines are UL-rated for
outdoor use.
When installing outdoors, keep in mind that certain
regions may experience colder ambient temperatures
than others. When this decrease in temperature
occurs, the unit may stop producing ice before it is
full and begin showing FUL on the display. This is
caused because the internal thermostat has reached
the cut off temperature. Furthermore, these stainless
steel cabinets are very heavily insulated and will retain
the cold temperature for long periods of time.
The location of the unit will also play a factor in the
false full reading. If the unit is built into a kitchenette
area, within stone, brick, or wood etc., this will
further delay the reaction time. Basically, even if your
temperatures increase during the day, your cabinet
may be holding the colder temperature from the
evening before.
If your unit is showing a false full reading, rub your
hand on the inside ice level bar.
Once it senses the warm temperature it will start ice
production again. It is recommended during colder
periods to increase the ice level using the adjustment
screw. It is located behind the louver grill on the front
of the cabinet. The level can be increased by turning
the screw clockwise.
TRUE RESIDENTIAL
®
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12/03/2021Page 16 of 56
NOTES
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 17 of 56
INSTALLATION SPECIFICATIONS
INSTALLATION SPECIFICATIONS FOR SOLID PANEL
AND INTEGRATED PANEL (OP)
INSTALLING DOOR STOP
PLUMBING CONNECTIONS
LEVELING ICE MACHINE
WATER SUPPLY
DRAIN CONNECTION
WATER FILTER
PUMPING HEIGHTS
DRAIN ALARM (DRN)
TRUE RESIDENTIAL
®
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12/03/2021Page 18 of 56
TOP
VIEW
SIDE
VIEW
FRONT
VIEW
ICE MACHINE TUI-15-R/L-SS-B
23
7/8
"
1
½
"
14
7/8
"
34
¼
"
37
7/8
"
16
¼
"
30
3
11/16
"
4
3/16
"
Dimensions may vary by ± 1/8"
25
¾
"
SURROUNDING CABINETRY
SURROUNDING CABINETRY
15 INCH STAINLESS STEEL
TOP VIEW
OF
ICE MACHINE
SIDE VIEW
OF
ICE MACHINE
FRONT
VIEW
OF
ICE MACHINE
A
B
C
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 19 of 56
CAUTION: DO NOT ALLOW THE
ICE MACHINE TO BE EXPOSED TO
TEMPERATURES BELOW 32°F (0°C)
AS THIS WILL CAUSE ANY WATER IN
THE MACHINE TO FREEZE. FAILURES
CAUSED BY EXPOSURE TO FREEZING
TEMPERATURES ARE NOT COVERED BY
THE WARRANTY.
INSTALLATION SPECIFICATIONS - (ALL TUI-15 INCH UNDERCOUNTER MODELS)
True’s Stainless Solid Door units are designed to be inserted into a cabinet opening or free standing.
Below are recommended minimum dimensions for rough opening.
Avoid running
wires or
plumbing in
this area.
SURROUNDING CABINETRY
SURROUNDING CABINETRY
9"
16"
11
½
"
FRONT
VIEW OF
CABINETRY
OPENING
BACK VIEW
OF
ICE MACHINE
* Max Ice Production 70 lbs/day
** Rated Ice Production 57 lbs/day
* Performance Rated at 70°F air / 50°F water / 30 psig water pressure.
**
Performance Rated at 90°F air / 70°F water / 30 psig water pressure.
ALLOWABLE TEMPERATURES AND PRESSURES
MINIMUM MAXIMUM
AIR TEMPERATURE 40˚ F 4˚ C 100˚ F 38˚ C
WATER TEMPERATURE 40˚ F 4˚ C 100˚ F 38˚ C
WATER PRESSURE
20
PSI
1.4
BAR
80
PSI
5.5
BAR
ROUGH
OPENING
DEPTH
24" (min.)
ROUGH
OPENING
WIDTH
15"(min.)
TOP VIEW
OF UNIT
BETWEEN
CABINETRY
TRUE RESIDENTIAL
®
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12/03/2021Page 20 of 56
ICE MACHINE TUI-15-R/L-OP-B
15 INCH OVERLAY PANEL
NOTE: UNIT IS SHOWN WITH OPTIONAL PANEL / HANDLE PROVIDED BY OTHERS.
TOP VIEW
OF
ICE MACHINE
SIDE VIEW
OF
ICE MACHINE
FRONT
VIEW
OF
ICE
MACHINE
23
7/8
"
¾
"
23
1/8
"
14
7/8
"
34
¼
"
16
¼
"
29
¾
"
*3
¾
"
4
1/8
"
21
5/8
"
SURROUNDING CABINETRY
SURROUNDING CABINETRY
1
½
"
A
B
C
Dimensions may vary by ± 1/8"
*Including 3/4" thick panel (provided by others)
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 21 of 56
INTEGRATED OVERLAY PANEL
STANDARD OVERLAY PANEL
Overlay units can be fitted with custom panels to match adjacent cabinetry. Two specification options for panels
sizes are given in these instructions for overlay units: Standard overlays and Integrated Panels. The standard
overlay panel dimensions fully cover the provided appliance door. The integrated panel options extend above the
door and conceal the hinge assembly to match full overlay cabinet doors. See pictures below for reference.
CUSTOM PANEL INSTALLATION
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 22 of 56
SOLID DOOR PANEL DIMENSIONS
Door Panel Width 14 5/8
"
Door Panel Height
29 23/32
"
Door Panel Depth 3/4" max
Door Panel Weight 10 lb. max.
SIDE
VIEW
23
7/8
"
¾
"
23
1/8
"
34
¼
"
*3
¾
"
4
1/8
"
1
½
"
CUSTOM PANEL INSTALLATION - SOLID PANEL PANEL
*Including 3/4" thick panel (provided by others)
PANEL BRACKETS (988675) MOUNT
IN THESE TWO LOCATIONS TO
HOLD BOTTOM OF OVERLAY PANEL
STANDARD OVERLAY PANEL
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 23 of 56
STANDARD OVERLAY PANEL
INTEGRATED OVERLAY PANEL
SOLID DOOR 15 INCH
DOOR PANEL WIDTH 14 5/8"
DOOR PANEL HEIGHT 29 23/32"
DOOR PANEL DEPTH 3/4" max
DOOR PANEL WEIGHT 20 lb. max
RAIL STYLE DIMENSION 2" min
SOLID DOOR 15 INCH
DOOR PANEL WIDTH 14 5/8"
DOOR PANEL HEIGHT 30 1/8"
DOOR PANEL DEPTH 3/4" max
DOOR PANEL WEIGHT 20 lb. max
RAIL STYLE DIMENSION 2" min
30 1/8"
14 5/8"
30 1/8"
14 5/8"
15 INCH
15 INCH
29 23/32"
FRONT
FRONT
3/4"
A
1"
B
14 5/8"
5/8"
9/16"
DETAIL A
SCALE 1 : 1
1"
DETAIL B
SCALE 1 : 1
15 INCH
BACK
CUSTOM PANEL INSTALLATION
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 24 of 56
CUSTOM PANEL INSTALLATION
Required Tools:
•
Phillips Screwdriver
•
3/8" Wrench
•
1/8" Drill Bit
•
Three (3) Screws #6
SEE PAGE 16 FOR OVERLAY PANEL DIMENSIONS
BEFORE INSTALLING.
FOR EASY OVERLAY INSTALLATION, ICE MACHINE
DOOR REMOVAL IS REQUIRED.
1. Open front door and pull kickplate forward
to remove.
2. To remove door, back out two bottom hinge
screws with a 3/8" wrench. Secure door while
removing screws. Remove two Phillips screws
from the top hinge. Save all these screws for later
reinstall.
3. Lay door on a safe solid surface. Lay cardboard
or other safe material down before working on
the door.
4. Remove door gasket from the inside of the door
frame. Place gasket to the side for later reinstall.
5. There are pre-marked areas on the front of the
door. Drill these pre-marked holes with 1/8" drill
bit. Make sure to drill all the way through the
door.
NOTE: IF HANDLE IS BEING USED ON OVERLAY,
INSTALL IT BEFORE STEP 8 (SEE IMAGE A ON
PAGE 22). FOR BEST INSTALLATION, SCREWS
ATTACHING HANDLE SHOULD BE RECESSED.
6. It is recommended to clamp the door front on
top of the overlay before drilling pilot holes and
installing anchor screws. The clamp ensures the
overlay panel and door stay aligned with each
other while installing. Once panel is clamped in
place, pilot holes may be drilled into the panel
from the rear side of the door. Mark to only drill
1/2" into rear side of door.
1
3 & 4
2
Remove screws
from top and
bottom hinge
6
5
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 25 of 56
Reinstall screws
on top and
bottom hinge
Door Layers - General View
GASKET
DOOR
HANDLE
OVERLAY PANEL
IMAGE A
OVERLAY PANEL
8
CUSTOM PANEL INSTALLATION
7. O nce all holes are pre-drilled, use the appropriate
specified screws to secure the overlay panel onto
the front of the ice machine door. Be sure to
attach the bottom of the panel to the door using
the brackets.
8. Reinstall all components in reverse order. Door
gasket snaps back into place. Overlay panel and
door stay aligned with each other while installing.
7
TRUE RESIDENTIAL
®
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INSTALLING THE DOOR STOP
All units are provided with an optional door stop.
When installed, the door stop will restrict the door
from opening past approximately 120º to prevent
damage to surrounding cabinetry. To install the
door stop, use the two screws provided and secure
the bracket to the bottom of the door on the same
side as the hinge.
PLUMBING CONNECTIONS
The ice machine must be installed with adequate
clearance for water and drain connections at the rear
of the unit. Prepare the water supply line and drain
connections before installing your ice machine.
Cabinet door
Door stop
Installed
Kickplate
Hinge
Door stop
DRAIN HOSE
WATER INLET
POWER CORD
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
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12/03/2021 Page 27 of 56
LEVELING ICE MACHINE
1. Set unit in its final location. Be sure there is
adequate ventilation in your room.
2. Proper leveling of your True unit is critical to
operating success. Effective drainage and door
operation will be affected by leveling. Adjust leg
levelers on the front and back of the cabinet if
needed to level the unit.
3. The unit should be leveled from the top of the unit
front to back and side to side with a level. If the
ice machine is not level adjust the stainless steel
leg levelers. The leg levelers can be adjusted by
turning to reach the desired leveling height as
shown in the illustration above.
4. Free plug and cord from back of ice machine
(do not plug in).
5. The unit should be placed close enough to
the electrical supply so that extension cords
are never used.
6. Once installed in final location, attach kickplate to
the magnets on the front of the unit.
WARNING: COMPRESSOR WARRANTIES ARE VOID
IF THE UNIT IS MORE THAN SEVEN FEET (2.1 M)
FROM PLUG-IN CONNECTION OR IF AN
EXTENSION CORD IS USED.
WATER SUPPLY
Locate the water supply.
The water supply line should be connected to the
house supply with an easily accessible shut-off valve
between the water supply and the ice machine. A
reverse osmosis system can be used, provided there
is constant water pressure of 20 psi (1.4 bar) to 80
psi (5.5 bar) supplied to the ice machine at all times.
A copper line is not recommended for this application.
CAUTION: WATER PRESSURE MUST BE BETWEEN
20 PSI (1.4 BAR) AND 80 PSI (5.5 BAR).
A REVERSE OSMOSIS SYSTEM CAN BE USED,
PROVIDED THE WATER PRESSURE STAYS
WITHIN THE REQUIRED RANGE ABOVE. IF THE
WATER PRESSURE EXCEEDS THE MAXIMUM
PRESSURE, INSTALL A WATER PRESSURE
REGULATOR.
A cold water supply line must be supplied to the ice
machine. Use 1/4" OD copper, braided stainless steel
or PEX tubing and compression fittings (not included).
The incoming water temperature must remain between
40°F (4°C) and 100°F (38°C).
Do not connect the ice machine to a hot water supply.
Be sure all hot water restrictors installed for other
equipment are working, such as check valves on sink
faucets, dishwashers, etc.
Insulate the water supply line to prevent condensation.
ELECTRICAL & PLUMBING
ELECTRICAL PLUMBING
Voltage: 115/60/1
Water Supply: 1/4” O.D. copper,
braided stainless steel or PEX tub-
ing and compression fittings (not
included)
Drain Pump Connection: Supplied
with 7’ (2.13 m) of 3/8” O.D. plastic
tubing
Min Circuit Ampacity (amps): 15
Power Cord Length: 8' (2.4 m)
Annual kWh Consumption:
9.5 kwh/100 lb
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3/8” O.D. HOSE
(Provided)
3/8” union
adapter
(Provided)
DRAIN CONNECTION
CAUTION: NO MATTER WHAT DRAIN
OPTION IS USED WE SUGGEST
THOROUGHLY INSPECTING ALL
CONNECTIONS AFTER INSTALLED TO
ASSURE THERE ARE NO LEAKS.
The True Ice
®
machine has a built-in drain pump
that will pump water up to a drain point, such as
a sink.
• Eight feet of 3/8" O.D. plastic tubing is
supplied with the ice machine.
• The drain pump has a maximum rise of 7’
(2.13 m) and a maximum run of 100’ (33 m).
If higher than 7’, an optional pump may be
required.
• The floor drain must be large enough to
accommodate drainage from all drain lines.
• The drain pump discharge line must terminate
at an open site drain.
OTHER DRAIN CONNECTIONS
To accommodate your installation we have also
provided a few pieces which allow for different
drain configurations:
Fitting 1 - 3/8” to 3/8” union adapter
CAUTION: FOR CONNECTION TO WORK
AS DESIGNED, TUBING SHOULD BE
CUT AT PERFECT 90º DEGREE ANGLE
BEFORE INSTALLING ON UNION ADAPTER.
Fitting 2 - 3/8” O.D. to 1/2” I.D. barb fitting.
OPTION 1
Extending current 3/8” O.D. drain line.
• To do this install, use provided 3/8” O.D.
union adapter.
CAUTION: THIS MUST NOT BE EXTENDED
MORE THEN 100 FOOT RUN OR HIGHER
THAN A 7 FOOT RISE.
OPTION 2
Adapting provided 8 foot 3/8” O.D. drain line to
1/2” I.D. / 5/8” O.D. drain line.
• To do this connect 3/8” union adapter to
current drain line. (Make sure drain line is cut
at perfect 90º degree angle before installing
union adapter).
• Push smooth end of barb fitting into the
3/8” O.D. union adapter & then connect
1/2” I.D. / 5/8” O.D. to barbed end of plastic
fitting securely.
NOTE: 1/2” I.D. / 5/8” O.D. TUBING NOT
PROVIDED.
CAUTION: IF THIS OPTION IS CHOSEN, THE
MAXIUM PUMP RISE IS 4 FOOT.
3/8” push to
1/2” I.D. barb
(Provided)
5/8” O.D. HOSE
(Not provided)
3/8” O.D. HOSE
(8 ft. provided)
3/8” O.D. HOSE
(Additional not
provided)
3/8” union
adapter
(Provided)
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
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12/03/2021 Page 29 of 56
WATER FILTER
The built-in water filter is designed to filter sediment,
remove unpleasant taste and odor and inhibit scale.
The life expectancy of the filter is twelve months for
low scale water and six months if the water has a high
level of scale. The ice machine monitors how long
the filter has been in operation and will display “FLT”
when the filter needs to be replaced. See water filter
replacement instructions on page 46.
Replacement water filters are available through your
True dealer or online store at www.true-residential.
com.
CAUTION: INSTALL THE WATER FILTER BEFORE
TURNING ON THE WATER SUPPLY TO THE ICE
MACHINE.
CAUTION: DO NOT ALLOW THE ICE MACHINE
TO BE EXPOSED TO TEMPERATURES BELOW
32°F (0°C) AS THIS WILL CAUSE ANY WATER
IN THE MACHINE TO FREEZE. FAILURES
CAUSED BY EXPOSURE TO FREEZING
TEMPERATURES ARE NOT COVERED BY THE
WARR ANTY.
POSITION THE UNIT
Once the unit has been leveled and connected to a
drain, the water supply can be connected and turned
on. The unit can then be plugged in and energized.
Once these steps are complete, slide the unit into
its final desired position, presumably inside the
cabinetry. You should then proceed to the “BEFORE
OPERATING” step on page 30.
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84"
(7FT MAX)
STANDARD PUMP
WITH 3/8" O.D. HOSE
PUMPING HEIGHTS
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 31 of 56
STANDARD PUMP WITH
3/8" O.D. HOSE TO 5/8" O.D. HOSE
3/8” O.D. HOSE
(Provided)
3/8” union
adapter
(Provided)
3/8” push to
1/2” I.D. barb
(Provided)
5/8” O.D. HOSE
(Not provided)
TRUE RESIDENTIAL
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DRAIN ALARM (DRN)
• The control will automatically signal and shut off
the water supply in the event of a drain failure.
• If a clogged drain clears the display will read
“DRN- OFF”.
CAUTION: ADHERE TO LOCAL AND STATE
PLUMBING CODES.
DO NOT EXCEED THE MAXIMUM PLUMBING
HEIGHTS FOR THE GIVEN SETUP. THE DRAIN
ALARM IS INITIATED BY THE CONTROL
BOARD IN THE EVENT OF IMPROPER
DRAINAGE.
VERIFY THE ICE MAKER DRAINS THROUGH
TWO CYCLES WITHOUT ANY ALARM DURING
INSTALLATION.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
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12/03/2021 Page 33 of 56
TRUE PRECISION CONTROL
®
OPERATION AND
TRUE ICE
®
MACHINE COMPONENTS
BEFORE OPERATING
POWER AND BIN LIGHT
ICE MAKING SEQUENCE AND CUBE SIZE ADJUSTMENT
BIN THERMOSTAT / ICE LEVEL ADJUSTMENTS
BREAKER RESET
WATER QUALITY SETTING
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TRUE PRECISION CONTROL
®
OPERATION
1. Power Button
2. Bin Light
3. Initiate Cleaning Sequence
4. Adjust Cube Size
5. Display
KE Y
COMBINATIONS
LCD READOUTS DESCRIPTION
Off / On (hold 3 sec)
º
F
ICE
º
C
Power unit off / on.
Making Ice
º
F
ICE
º
C
Circulation pump is running, spraying water into the
molds to make cubes.
Harvesting Ice
Water will fill for the next batch of ice and drop the
ice in the molds.
Fill
Water is filling the reservoir and will run for 2-3
minutes.
Bin is Full
Ice has reached the bar located on the interior right
hand wall.
+
Replace Water Filter (hold 3 sec)
Unit will shut down. Change water filter, clean, and
sanitize machine.
Color
Switch LED colors - Slowly press and release to
switch between 14 colors.
Cube Size Setting
Factory default cube size is “2” the size can be
changed from 1 to 5. 1 being the smallest and 5
being fuller interior cube.
1 2 3 4 5
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
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12/03/2021 Page 35 of 56
KE Y
COMBINATIONS
LCD READOUTS DESCRIPTION
Clean Mode (hold 3 sec)
Press and hold “CLn” for 3 seconds. Unit will count
down from 30 to “off”.
Add Cleaning Chemicals
In the clean mode. “Add” notification will give you 45
seconds to add the cleaners.
+
Low-scale Water (hold 3 sec)
Average water quality setting. Low scale is factory
setting. Normal operation. Filter change reminder set
at 1 year.
+
High-scale Water (hold 3 sec)
Below average water quality setting. Adds time to harvest.
Filter change reminder set at 6 months.
Drain Pump Failure
Clogged or kinked drain line. Drain was not able to
clear within 5 minutes of running.
Thermistor 1 Failure
Thermistor 1 is located in condenser discharge air.
Probe is open or has a loose connection at control
board.
Thermistor 2 Failure
Thermistor 2 is located on the suction line by
the evaporator coil. Probe is open or has a loose
connection at control board.
Ambient too Hot
Condenser discharge thermistor reached 155ºF.
System too Hot
Suction line evaporator thermistor reached 125ºF
TRUE PRECISION CONTROL
®
OPERATION
1. Power Button
2. Bin Light
3. Initiate Cleaning Sequence
4. Adjust Cube Size
5. Display
1 2 3 4 5
TRUE RESIDENTIAL
®
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TRUE PRECISION CONTROL
®
OPERATION
1. Power Button
2. Bin Light
3. Initiate Cleaning Sequence
4. Adjust Cube Size
5. Display
1 2 3 4 5
KE Y
COMBINATIONS
LCD READOUTS DESCRIPTION
Ambient too Cold Condenser discharge thermistor reached 50ºF.
System too Cold
Suction line evaporator thermistor reached 5 degrees
within the first 10 minutes of “ice” mode.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 37 of 56
BEFORE OPERATING
To insure ice quality, please clean and sanitize
this machine prior to first use. To ensure proper
operation, follow the installation checklist at the
front of this manual.
NOTE: COSTS ASSOCIATED WITH ADJUSTMENTS,
CLEANING AND SANITIZING PROCEDURES
IN THIS GUIDE ARE NOT COVERED BY THE
WARRANTY.
WARNING: DO NOT USE THE ICE MACHINE TO
STORE ANYTHING OTHER THAN ICE.
WARNING: DO NOT OPERATE EQUIPMENT THAT
HAS BEEN MISUSED, NEGLECTED, DAMAGED,
ALTERED OR MODIFIED IN ANY WAY.
ICE MAKING SEQUENCE
Your True Ice
®
machine will produce one batch
of ice (24 cubes) roughly every 30 minutes. The
following steps occur during ice making:
HARVEST / FILL – The ice machine always begins
in the harvest mode. Display will read “HAr.” During
harvest all the ice cubes are melted free from the
evaporator. The ice machine does this by warming
up the evaporator with warm refrigerant. During
harvest the ice machine will also fill with water and
drain off any excess/residual ice making water. At
start up the harvest will last two minutes.
ICE MAKING – During ice making the display will
read “ICE.” Water is sprayed into the inverted ice
cups while the evaporator is cooled. This causes
ultra-clear ice cubes to form inside each ice cup.
The compressor, condenser fan and water pump
all operate during this mode. The ice machine
automatically adjusts the freeze time based on the
ambient air temperature.
FULL BIN – The ice machine shuts off automatically
when the bin is full of ice. A full bin is detected
when ice touches the bin thermostat tube. The
machine will come back on when ice is no longer in
contact with the thermostat tube.
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POWER
• Press the power button once to begin ice
making operation. Press the button a second
time to turn the ice machine off.
• When unit is plugged in, the control board
goes through a sequence of checks to verify all
sensors are working properly.
• The drain system is energized when power is
supplied to the unit. It automatically turns on
when it senses water in the drain tube.
• Display will show “OFF” until the power button
is pressed.
• If the unit powers the drain pump but the drain
remains clogged for five minutes, the display will
show “drn” and cut power to the unit.
• If unit is too cold (below 50˚F), too hot, or
if the temperature probe is unplugged or
has failed, the unit shuts down and displays
an error message.
BIN LIGHT
Use the
LIGHT
button as follows:
•
PRESS THE
LIGHT
BUTTON REPEATEDLY TO
CYCLE THROUGH THE 14 PRESET DESIGNER
COLORS.
•
HOLD THE
LIGHT
BUTTON FOR FIVE SECONDS
TO TOGGLE THE BIN LIGHT ON OR OFF.
CUBE SIZE ADJUSTMENT
Pressing the
SIZE
button repeatedly allows you to
toggle between the available cubes sizes.
There are five cube sizes possible, where
“1” = smallest, “5” = largest.
NOTE: CUBE SIZE VARIATION IS RELATIVELY SMALL.
WHEN SET TO “1”, THE CUBES WILL BE HOLLOW, LIKE
A THIMBLE OR SHOT GLASS. WHEN SET TO “5”, THE
CUBES WILL BE SOLID. ALWAYS LET THE MACHINE
MAKE TWO BATCHES OF ICE BEFORE RESETTING THE
THICKNESS.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 39 of 56
BIN THERMOSTAT / ICE LEVEL
AD JUS TMENT
The bin thermostat senses when ice has reached
the top of the bin and shuts the machine off.
The thermostat is adjusted at the factory for
room-temperature operation and normally will not
require adjustment.
To check the operation of the bin thermostat, hold
three ice cubes in contact with the thermostat tube
in the bin. The machine should stop making ice
within five minutes. Display will read “FUL”. Then
remove the ice cubes. The machine should then
restart within five minutes.
If necessary, the level of ice in the bin can be
adjusted by turning the bin thermostat screw. This
screw is located just behind the kickplate on the
left side of the machine. Turn the screw clockwise
to raise the ice level, counter-clockwise to lower the
ice level.
Bin thermostat / Ice level adjustment is located
behind front kickplate. Remove front kickplate.
Use a standard screwdriver:
RAISE ICE LEVEL - Turn adjustment clockwise to
raise ice level.
LOWER ICE LEVEL - Turn adjustment counter-
clockwise to lower ice level.
BREAKER RESET
The breaker switch is located behind the kickplate.
If the unit trips, flip the switch down. To reset, flip
the switch up.
WATER QUALITY SETTING
Your True Ice
®
machine may operate differently
depending on the water quality setting of the
machine. To determine your water quality, it is
recommend to purchase a water quality test kit from
a local source.
LOW SCALE (“LSC” ON THE DISPLAY):
When set to LSC, the machine will make ice more
quickly, harvest more quickly and will require a filter
change every 12 months.
HIGH SCALE (“HSC” ON THE DISPLAY):
When set to HSC, the machine will allow more time
for freezing and harvesting ice to compensate for
the presence of scale. The water filter should be
replaced more frequently.
Press and hold the
CLEAN
and
SIZE
buttons
simultaneously for three seconds to toggle between
the LOW SCALE (“LSC”) and HIGH SCALE (“HSC”)
water quality settings on the machine. Set unit
to LSC when the total dissolved solids (TDS) are
below 300 mg/L. Set unit to “HSC” when the total
dissolved solids (TDS) are above 300 mg/L.
ICE LEVEL ADJUSTMENT
BREAKER SWITCH
TRUE RESIDENTIAL
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NOTES
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 41 of 56
GENERAL MAINTENANCE
WATER SHUTTERS, ICE GUIDE, SPRAY BAR, AND
PUMP CLEAN-OUT CAP DISASSEMBLY & POSITIONING
WATER FILTER REPLACEMENT AND REPLACEMENT PARTS
CONDENSER CLEANING
STAINLESS STEEL CLEANING INSTRUCTIONS
DESCALING AND SANITIZING
WINTERIZING INSTRUCTIONS AND RESTART
FREQUENTLY ASKED QUESTIONS
WARRANTY
TRUE RESIDENTIAL
®
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12/03/2021Page 42 of 56
Maintenance Weekly Semi-Annual Annual
After Prolonged
Shutdown
At Start-Up
Clean Cabinet Exterior
x x x
Sanitize Ice Machine
x x x x
Descale Ice Machine
x x x x
Clean Condenser Coil
x x x
Change the
Water Filter
x x x
Check Ice Quality
x x x x x
GENERAL MAINTENANCE
You are responsible for maintaining the ice machine
in accordance with the instructions in this manual.
Maintenance procedures are not covered by the
warranty.
WARNING: IF YOU DO NOT UNDERSTAND
THE PROCEDURES OR SAFETY PRECAUTIONS
THAT MUST BE FOLLOWED, CALL YOUR
LOCAL TRUE SERVICE REPRESENTATIVE TO
PERFORM THE MAINTENANCE PROCEDURES
FOR YOU.
True recommends that you perform the following
maintenance procedures a minimum of once every
six months to ensure reliable, trouble-free operation.
1. EXTERIOR CLEANING:
Perform as needed. Follow the stainless steel
cleaning instructions listed on page 38 to insure
your machine always looks like new.
2. DESCALING AND SANITIZING:
Perform every six months. Follow the
instructions on pages 38-39 or the instructions
on the inside of the ice machine door.
3. WATER FILTER REPLACEMENT:
Replace the water filter a minimum of every
twelve months. More frequent replacement
may be required if you have poor water quality.
Follow the instructions on page 37.
4. CONDENSER CLEANING:
For optimum operation, clean your condenser
every six months using the instructions on
p ag e 3 7.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 43 of 56
SPRAY BAR
SPRAY BAR
WATER
SHUTTERS
WATER
SHUTTERS
ICE GUIDE
ICE GUIDE
PUMP CLEAN-OUT CAP
WATER SHUTTER
The water shutter hangs in front of the spray bar and
ice guide. It prevents spraying water from escaping the
evaporator compartment.
REMOVAL
Lift the shutter rod's ends from the recesses in the
sidewall.
INSTALLATION
Insert the shutter rod's ends into the recesses in the
sidewall. To be correctly installed, the water shutter
must–
• Hang from a shutter rod fully seated in the recessed
end supports.
• Conceal the ice guide finger holes.
INCORRECT.
Ice guide finger holes are visible.
CORRECT.
Ice guide finger holes are hidden; ice guide slotted holes are
visible.
TRUE RESIDENTIAL
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12/03/2021Page 44 of 56
INCORRECT.
Ice guide positioned too far inside the water trough.
INCORRECT.
Ice guide positioned outside the water trough.
CORRECT.
Ice guide positioned in the guide channel and flush against the
back side of the water trough opening.
ICE GUIDE
The ice guide sits over the spray nozzles and directs
falling ice into the bin.
REMOVAL
Lift the front of the guide and pull the guide forward.
INSTALLATION
Position the ice guide over the spray bar. To be
correctly installed, the ice guide must–
• Be firmly positioned over the spray bar.
• Sit with its front edge inside the water trough.
• Have its slots aligned with the spray nozzles.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 45 of 56
INCORRECT.
Spray bar positioned with clean-out caps on the left.
INCORRECT.
Spray bar is not fully seated or level.
CORRECT.
Spray bar is fully seated, level, and positioned with the clean-
out caps on the right..
SPRAY BAR
The spray bar, located in the water trough, supplies
water to the individual ice cube cups.
REMOVAL
Carefully pull the spray bar from the water supply hose.
INSTALLATION
To be correctly installed, the spray bar must–
• Be positioned with the clean-out caps on the right.
• Sit fully seated and horizontally level.
PUMP CLEAN-OUT CAP
REMOVAL
1. Remove the pump clamp. See fig. 1.
2. Pull the clean-out cap down.
INSTALLATION
1. Slide the clean-out cap over the hole beneath
the pump.
2. Reinstall the pump cap clamp.
FIG. 1.
Pump cap and clamp locations.
Pump cap
Clamp
TRUE RESIDENTIAL
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WATER FILTER REPLACEMENT
The built-in water filter is designed to filter sediment,
remove unpleasant taste and odor and inhibit scale.
Filter life expectancy is twelve months for low-scale
water and six months for high-scale water.
The ice machine monitors how long the filter has
been in operation and will display “FLT” when the
filter needs to be replaced. Replacement water filters
are available through your True dealer.
THE ICE MACHINE WILL NOT MAKE ICE IF THE
WATER FILTER IS NOT INSTALLED.
1. Press and hold “CLEAN” and “LIGHT” to reset the
filter reminder.
2. Rotate the water filter counterclockwise and pull
the filter from the unit.
WARNING: TRUE RECOMMENDS TURNING
OFF THE WATER SUPPLY BEFORE
REPLACING THE WATER FILTER TO PREVENT
WATER FILTER DAMAGE OR LEAKS
NOTE: IF THE WATER FILTER WILL NOT TURN
OR IS DIFFICULT TO REMOVE, PRESS AND HOLD
THE POWER BUTTON UNTIL THE DISPLAY SHOWS
“FIL”. THEN, PRESS AND HOLD THE POWER
BUTTON UNTIL THE DISPLAY SHOWS “OFF”.
3. Insert the replacement water filter and rotate the
filter clockwise.
NOTE: LUBRICATE THE FILTER O-RINGS
PRIOR TO FILTER INSTALLATION.
4. Verify the water supply is on.
5. Press and hold the power button until the display
shows “FiL”.
KICKPL ATE
REPLACEMENT PARTS
True maintains a record of the serial number
for your unit. If at any time during the life of
your unit, a part is needed, you may obtain
that part by furnishing the model number and
serial number to the company from whom you
purchased your machine.
For replacement parts contact your True dealer
or call True parts department at 844-849-6179.
Inquiries can be sent to:
info@true-residential.com
(636) 240-2400 • toll free (888) 616-8783
CONDENSER CLEANING
INSTRUCTIONS
• Keeping the condenser coil clean will minimize
required service and lower electrical cost.
• The condenser coil should be cleaned by
removing dust and other build-up from the
tube assembly with vacuum or a clean rag.
1. Remove kickplate.
2. Vacuum or use clean rag to remove dust
build-up from coil.
3. Re-install kickplate.v
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 47 of 56
STAINLESS STEEL EQUIPMENT CARE AND CLEANING
CAUTION: DO NOT USE ANY STEEL WOOL,
ABRASIVE OR CHLORINE BASED PRODUCTS
TO CLEAN STAINLESS STEEL SURFACES.
STAINLESS STEEL OPPONENTS
There are three basic things which can break down
your stainless steel’s passivity layer and allow corrosion
to rear its ugly head.
• Scratches from wire brushes, scrapers, and steel
pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
• Deposits left on your stainless steel can leave spots.
You may have hard or soft water depending on what
part of the country you live in. Hard water can leave
spots. Hard water that is heated can leave deposits
if left to sit too long. These deposits can cause the
passive layer to break down and rust your stainless
steel. All deposits left from food prep or service
should be removed as soon as possible.
• Chlorides are present in table salt, food, and water.
Household and industrial cleaners are the worst
type of chlorides to use.
STAINLESS STEEL CLEANING AND
RESTORATION
Do not use stainless steel cleaners or similar solvents
to clean plastic or powder-coated parts. Instead, use
warm soapy water.
• For routine cleaning and removal of grease and
oil, apply white vinegar, ammonia, or any good
commercial detergent* with a soft cloth or sponge.
• Stainless steel polish (i.e., Zep
®
Stainless Steel
Polish, Weiman
®
Stainless Steel Cleaner & Polish,
Nyco
®
Stainless Steel Cleaner & Polish, or Ecolab
®
Ecoshine
®
) and olive oil can act as a barrier against
fingerprints and smears.
• Degreasers* (i.e., Easy-Off
®
Specialty Kitchen
Degreaser or Simple Green
®
Industrial Cleaner &
Degreaser) are excellent for removal of grease, fatty
acids, blood and burnt-on foods on all surfaces.
• For restoration/passivation or removing stubborn
stains and discoloration, Brillo
®
Cameo
®
, Zud
®
Cleanser, Ecolab
®
Specifax
™
First Impression
®
Metal Polish, Sheila Shine, or talc can be applied
by rubbing in the direction of the polish lines.
* Do not use detergents or degreasers with chlorides
or phosphates.
NOTE: THE USE OF PROPRIETARY NAMES IS
INTENDED FOR EXAMPLE ONLY AND DOES NOT
CONSTITUTE OR IMPLY AN ENDORSEMENT.
OMISSION OF PROPRIETARY CLEANSERS FROM
THIS LIST DOES NOT IMPLY INADEQUACY.
TRUE RESIDENTIAL
®
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STAINLESS STEEL EQUIPMENT CARE AND CLEANING
8 TIPS TO HELP PREVENT RUST ON
STAINLESS STEEL
Maintain the Cleanliness of Your Equipment – Avoid
build-up of hard stains by cleaning frequently. Use
cleaners at the recommended strength (alkaline
chlorinated or non-chloride).
Use the Correct Cleaning Tools – Use non-abrasive
tools when cleaning your stainless steel products. The
stainless steel’s passive layer will not be harmed by
soft cloths and plastic scouring pads.
Clean Along Polishing Lines – Polishing lines ("grain")
are visible on some stainless steels. Always scrub
parallel to polishing lines when visible. Use a plastic
scouring pad or soft cloth when you cannot see the
grain.
Use Alkaline, Alkaline-Chlorinated or Non-Chloride
Cleaners – While many traditional cleaners are
loaded with chlorides, the industry is providing an
ever increasing choice of non-chloride cleaners. If
you are not sure of your cleaner’s chloride content,
contact your cleaner supplier. If they tell you that your
present cleaner contains chlorides, ask if they have an
alternative. Avoid cleaners containing quaternary salts,
as they can attack stainless steel, causing pitting and
rusting.
Rinse – When using chlorinated cleaners, you must
rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as
possible. Allow the stainless steel equipment to air dry.
Oxygen helps maintain the passivity film on stainless
steel.
Never Use Hydrochloric Acid (Muriatic Acid) on Stainless
Steel – Even diluted, hydrochloric acid can cause
corrosion, pitting and stress corrosion cracking of
stainless steel.
Water Treatment – To reduce deposits, soften hard
water when possible. Installation of certain filters can
remove corrosive and distasteful elements. Salts in a
properly maintained water softener can also be to your
advantage. Contact a treatment specialist if you are not
sure of the proper water treatment.
Regularly Restore & Passivate Stainless Steel – Stainless
steel gets its stainless properties from the protective
chromium oxides on its surface. If these oxides are
removed by scouring, or by reaction with harmful
chemicals, then the iron in the steel is exposed and
can begin to oxidize, or rust. Passivation is a chemical
process that removes free iron and other contaminants
from the surface of stainless steel, allowing the
protective chromium oxides to re-form.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
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DESCALING AND SANITIZING
Please follow the instructions below when descaling
and sanitizing your machine.
Hold the
CLEAN
button for three seconds to initiate
the automatic descaling sequence. The descaling
sequence begins by harvesting all the ice from
the evaporator. Once the harvest is complete, the
machine will beep and display “Add” indicating it is
time to add cleaning chemicals to the unit.
After the chemicals have been added, the machine
will go through a sequence of rinse and drain cycles
to descale the machine and drain all the descaling
chemicals from the unit. Once complete, the
machine will resume whatever it was doing to prior
to descaling. If the machine was making ice prior
to pressing the
CLEAN
button, it will resume ice
making. If the machine was off before
CLEAN
was
pressed, it will turn off when descaling is complete.
NOTE: THE DESCALING SEQUENCE CAN BE
CANCELED BY HOLDING THE
CLEAN
BU T T ON
FOR THREE SECONDS.
A full descaling should be performed every six
months. Descaling also involves removing key ice
machine parts and rinsing them and the inside of
the machine with ice machine descaler.
Sanitizing the ice machine is done to remove any
biological contamination that may have occurred.
That process is identical to the descaling process
above except that a sanitizing agent is used in place
of the descaling chemicals.
WARNING: WEAR RUBBER GLOVES AND EYE
PROTECTION WHEN HANDLING ICE MACHINE
DESCALER OR SANITIZER.
CAUTION: DO NOT MIX DESCALER AND
SANITIZER TOGETHER.
PERFORM THE FOLLOWING STEPS EVERY SIX
MONTHS TO FULLY DESCALE OR SANITIZE
YOUR MACHINE.
PERFORM THE HIGHLIGHTED STEPS WHEN ONLY
A LIGHT DESCALING OR SANITIZING IS NEEDED.
DESCALING
1. Remove the ice from bin.
2. Press and hold the
CLEAN
button for
three seconds.
3. When machine says “Add”, pour 6 fl. oz. of
undiluted True Ice
®
Machine Descaler into the
spray compartment behind the water shutters.
4. Wait until the rinsing is complete (30 minutes).
5. Remove the four ice machine parts
illustrated below.
6. Create a descaling solution by mixing 10 fl. oz.
of undiluted True Ice
®
Machine Descaler with 1
gallon of water.
7. Using 1/2 of solution, clean removed parts with
a brush then soak them for 20 minutes.
8. Use the remaining solution to descale the ice
bin, the door, the door gasket, the inside of
spray compartment, and the top of evaporator.
9. Rinse all parts with clean water.
SPRAY BAR
WATER
SHUTTERS
ICE GUIDE
PUMP CLEAN-OUT CAP
TRUE RESIDENTIAL
®
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SANITIZING
1. Mix 1.5 fluid ounces (3 tablespoons) of 5.25%
hypochlorite solution (chlorine bleach) with 3
gallons of warm water.
2. Use 1/2 of the solution to sanitize the removed
parts. Soak the parts in the solution. Do not rinse
the parts after sanitizing.
3. Use the remaining solution to sanitize the interior
surfaces of the machine and the bin.
Do not rinse the sanitized areas.
4. Replace all components.
5. Press and hold the
CLEAN
button for
three seconds.
6. When the machine says “Add”, pour 2 teaspoons
of 5.25% hypochlorite solution (chlorine bleach)
into the spray compartment.
7. When the cleaning cycle is complete, the machine
will resume its previous mode
(either OFF or ICE).
8. Immediately rinse off and dry any exterior areas
where sanitizing solution may have spilled.
EXTERIOR CLEANING
Wipe with a damp cloth to remove dust and dirt. Use
a solution of mild dish soap and water if a greasy
residue persists. Wipe dry with a clean,soft cloth.
Never use abrasives, chlorinated or citrus-based
cleaners on exterior panels.
WINTERIZING INSTRUCTIONS
Use the following instructions to prepare your ice
machine for storage or winterization:
1. Descale and sanitize the ice machine per the
instructions in this manual or reference the
cleaning and maintenance videos on our YouTube
channel at True Residential.
2. Turn off the water supply.
3. Disconnect the incoming water line from
the back of the unit.
4. Remove the water filter by twisting it counter
clockwise and pulling it out of the unit. Discard
the water filter.
5. Drain the evaporator compartment by removing
the pump clean-out cap.
6. Pour 1 gallon of propylene glycol (RV antifreeze)
into the bin drain to fill the drain pump.
7. Once the drain pump shuts off and all the
propylene glycol is drained, unplug the unit or
turn off the circuit breaker.
8. Wipe down the interior bin with a dry clean cloth.
9. Re-install the pump clean-out cap.
RESTART INSTRUCTIONS
Use the following instructions to restart your ice
machine after winterization:
10. Install a new water filter in the unit.
11. Reconnect the incoming water line
and turn on the water supply.
12. Plug in the unit.
13. Descale the ice machine per the instructions on
page 39.
14. Press the power button to start ice making.
NOTE: THE FRESH WATER THAT IS INTRODUCED
DURING DESCALING AND START-UP WILL FLUSH THE
PROPYLENE GLYCOL DOWN THE DRAIN.
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 51 of 56
FREQUENTLY ASKED QUESTIONS
Q. WHY IS THE MACHINE RUNNING BUT NOT MAKING ANY ICE?
A. The machine will run but not make ice if there is no
water supplied to the machine. Check to make sure the
water is turned on and that the water filter is installed
properly.
Q. WHY DOES THE MACHINE SAY “FUL” BUT THE ICE BIN ISN’T
FULL?
A. This is caused by an improperly adjusted thermostat.
Adjust the thermostat as needed using the instructions
on page 32.
Q. WHY IS THERE WARM AIR COMING FROM THE BOTTOM/FRONT
OF THE ICE MACHINE (KICKPLATE AREA)?
A. This is normal as heat dissipation is part of the ice
making process for this machine.
Q. WHY IS THE ICE MACHINE MAKING LESS ICE THAN BEFORE?
A. If the ambient temperature or the water temperature
goes up significantly, the amount of ice the machine
can make will go down. Likewise if the condenser coil
becomes obstructed or dirty, ice production will drop.
For optimal ice production, make sure the front of the
condenser coil, located behind the kickplate, is clean.
Q. WHY DOESN’T THE MACHINE MAKE ICE AFTER I PUT IT
THROUGH A CLEAN CYCLE?
A. After cleaning, the machine will resume doing whatever
it was doing before cleaning. If you want it to make ice
after a clean, make sure it is in the ICE mode when you
press the
CLEAN
button to start cleaning.
Q. WHY IS MY ICE MACHINE NOT MAKING FULL CUBES?
A. Your unit may need to be descaled and/or water filter
may need to be changed.
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 52 of 56
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
LIMITED 30-DAY COSMETIC WARRANTY
Stainless steel doors and handles are warranted to
be free from defective materials and workmanship
for a period of thirty (30) days from the date of
original retail purchase. Any defects must be
reported to the selling dealer within thirty (30) days
from the date of original retail purchase. This limited
warranty excludes any type of freight / concealed
damage.
THREE-YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new
True Ice™ machine, the cabinet and all parts thereof,
to be free from defects in material and workmanship
under normal and proper use and maintenance as
specified by TRUE and upon proper installation and
start-up in accordance with the instruction packet
supplied with each TRUE unit. TRUE’s obligation
under this warranty is limited to a period of three
(3) years from the date of original installation or
thirty-nine (39) months after shipment date from
TRUE, whichever occurs first.
Contact the factory regarding warranty for installations
in a commercial/light commercial application.
SIX-YEAR SEALED SYSTEM WARRANTY - PARTS & LABOR
TRUE warrants its hermetically sealed system:
compressor, evaporator coil, condenser coil, drier,
metering device and connecting tubing to be free
from defects in both material and workmanship under
normal and proper use and maintenance service for
a period of six (6) years from the date of original
installation but not to exceed six (6) years and three
(3) months after shipment from the manufacturer,
whichever occurs first.
DISPLAY PRODUCTS
True Residential Products on showroom display that
are sold more than 3 years (36 months) from the
invoice date to the dealer would carry a 1 year parts
and labor warranty, along with an additional 4 year
sealed system, parts only warranty.
TERMS APPLICABLE TO EACH WARRANTY
Any part covered under the above warranties that is
determined by TRUE to have been defective within
the time frame is limited to the repair or replacement,
including labor charges, of defective parts or
assemblies. The labor warranty shall include standard
straight time labor charges only and reasonable travel
time, as determined by TRUE.
WARRANTY CLAIMS
All claims for labor or parts must be made directly
through TRUE. All claims should include: model
number and serial number of ice machine, proof
of purchase, and date of installation. In case of
warranted compressor, the compressor model tag, or
picture of tag must be returned to TRUE along with
the above listed information. Warranty labor claim is
subject to denial if failed part is requested for return
and it is not returned.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited
to either repair or replacement of parts, subject to the
additional limitations below.
This warranty neither assumes nor authorizes any
person to assume obligations other than those
expressly covered by this warranty. This warranty
does not cover failures related to the water supply,
problems in the plumbing going to the unit, or external
drain line malfunctions. Also not covered are failures
resulting from ambient conditions that are outside the
limits specified in the owners manual.
NO CONSEQUENTIAL DAMAGES
TRUE is not responsible for economic loss, profit loss or
special, indirect or consequential damages, including
without limitation, losses or damages arising from ice
loss or ice replacement costs, normal maintenance,
after-install adjustments or cleaning or water damage
claims whether or not on account of refrigeration
failure.
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 53 of 56
WARRANTY IS NOT TRANSFERABLE
This warranty is not assignable and applies only
in favor of the original purchaser / user to whom
delivered. Any such assignment or transfer shall
void the warranties herein made and shall void all
warranties, express or implied, including any warranty
or merchantability or fitness for a particular purpose.
IMPROPER USAGE
TRUE assumes no liability for parts or labor coverage
for component failure or other damages resulting
from improper usage or installation or failure to clean
and / or maintain product as set forth in the users
manual provided with the unit.
ALTERATION OR NEGLECT
TRUE is not responsible for the repair or replacement
of any parts that TRUE determines have been
subjected, after the date of manufacture, to alteration,
neglect, abuse, misuse, accident, damage during
transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS
TRUE is not responsible for the repair or replacement
of failed or damaged components resulting from
electrical power failure, high or low voltage, use of
extension cords, or improper grounding of the unit.
YOUR RIGHTS UNDER STATE LAW
Some states do not allow the exclusion or limitation
of consequential damages or a limitation on how long
an implied warranty lasts, so these exclusions or
limitations may not apply to you.
This warranty gives you specific legal rights and you
may have other rights that vary from state to state.
ENVIRONMENTAL ATTRIBUTES
Any and all environmental attributes, including
environmental offset credit rights, with respect
to TRUE® refrigeration units manufactured after
September 1, 2015, shall remain the property of True
Manufacturing Co., Inc. and are not transferred.
OUTSIDE U.S. / CANADA
This warranty does not apply to, and TRUE is not
responsible for, any warranty claims made on
products sold or used outside the United States or
Canada.
SUBMIT WARRANTY CLAIMS TO:
True Residential
Attn: Warranty Dept
2001 East Terra Lane
O’Fallon, MO 63366
Or
TrueResidentialWarranty@truemfg.com
DF • 4/21 • 168057
TRUE RESIDENTIAL
®
LIMITED ICE MACHINE WARRANTY
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 54 of 56
NOTES
15 INCH TRUE
ICE
TM
MACHINE INSTALL GUIDE
TEC_TM_073 | REV. D | EN
12/03/2021 Page 55 of 56
THANK YOU
FOR YOUR PURCHASE
TRUE RESIDENTIAL
®
TEC_TM_073 | REV. D | EN
12/03/2021Page 56 of 56
EA | 05/2021 | MISC_2218
974989
CONTACT US
true-residential.com
636.240.2400
|
toll free 888.616.8783
PRESERVE THE MOMENT
®
