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ninjakitchen.com
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-855-427-5130 to assist with product support and
warranty service options, including the possibility of upgrading to our VIP warranty service options
for select product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-855-427-5130 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
NJA_1_YR_IB_LMTD_WRNTY_US_ENG_BEVERAGE
SYSTEM TIPS
• NEVER put the water reservoir or Flavored Water Drops in the freezer.
• ALWAYS store water reservoir in the refrigerator for cold, ready-to-carbonate water.
• Set your refrigerator to 37°F to ensure water will reach optimally cold temperature.
• ALWAYS empty the drip tray before or as soon as the orange “full” indicator is visible.
BEVERAGE MAKING TIPS
• The colder the water, the greater the carbonation.
• Higher carbonation enhances the sweetness of the Flavored Water Drops.
• Each 60L CO
2
Canister will make 50-100 12,oz. drinks depending on level of carbonation.
HELPFUL TIPS
HOW DO I TURN MY THIRSTI DRINK SYSTEM OFF?
• The Thirsti Drink System will enter a sleep mode after 10 minutes of no use. To wake the system, press
any button.
• To completely shut down the Thirsti Drink system, unplug the unit.
WHY IS MY UNIT NOT CARBONATING?
• Ensure CO
2
canister is fully installed inside the CO
2
door. If canister can still turn to the right, continue to
twist until it can no longer turn.
• Reminder to only use Ninja Thirsti CO
2
canisters as other screw in style canisters might not be compatible.
HOW DO I ENTER ULTRA LOW SPARKLING MODE?
• Use Ultra Low Carbonation to make a very lightly carbonated drink. To initiate Ultra Low sparkling, hold
down the
button + button. A single Sparkling LED will blink to confirm Ultra Low Sparkling state
has been entered. Ultra Low Sparkling will turn o when another Sparkling level is chosen or the unit is
unplugged and plugged back in.
WHY IS THE BUTTON ORANGE?
• The Sparkling button turns orange to indicate low CO
2
. When the button turns orange, there is enough
CO
2
for approximately 25 12oz. drinks.
• After installing a new canister, reference pg. 5 for instructions on resetting the CO
2
Low indicator.
DID YOU END YOUR CYCLE BY PRESSING START?
• If you pressed the start button during a cycle the product will prompt you to drain. See below for
instruction on completing a Drain Dispense.
WHY IS "DRAIN" SHOWING ON MY UNIT?
• If the last dispense cycle was interrupted, then water must be drained from the unit. Place a cup under
the nozzle and press the start button to allow a Drain Dispense to complete. The unit must run a Drain
Dispense before another drink can be made. Always empty the Drip Tray Bucket before, or as soon as the
orange full indicator appears.
WHY WON'T MY UNIT RUN?
• Check that the Mixing Chamber is installed into the Flavor Carriage and in the raised position.
• Ensure the unit is plugged into a working outlet. The display panel will illuminate when power is detected.
• Ensure water has been added to the water reservoir and there is no blockage on the docking station.
WHY CAN’T I MAKE A COMBO DRINK ON 6OZ?
• The combo function is only available when a 12oz., 18oz., or 24oz. size is selected.
BEVERAGE DISPLAY LIGHT IS BLINKING.
• An error has occurred. Unplug the unit and reseat the water reservoir, ensuring it is filled. Wait 30 seconds
before plugging back in. If the issue persists, contact Ninja Customer Support.
NO OR LOW FLAVOR IN DRINK.
• Remove Flavored Water Drops from Flavor Carriage and ensure that it is not empty. When empty, the
Flavored Water Drops bottle will feel light and have a minimal amount of flavor left inside.
• Install the Flavored Water Drops into the Flavor Carriage, ensuring it is seated completely and the Mixing
Chamber is in the raised position. Set corresponding flavor strength on the display panel to Classic or
High strength.
WHY IS WATER SPLATTERING?
• Some splatter is normal. Use the cup tray, when possible, to reduce the distance between the cup and the
dispense outlet.
WHY DOES MY SYSTEM FLASH DIFFERENT COLORS WHEN I OPEN THE FLAVOR CARRIAGE?
• The Ninja Thirsti features innovative flavor line detection. The flashing occurs to signify to the machine to
dispense the correct amount of fluid based on the type of Flavor Water Drops installed.
QUESTIONS?
• 1-855-427-5130
TROUBLESHOOTING GUIDE