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FOR MORE DETAILS AND INFORMATION, PLEASE VISIT OUR WEBSITE
WWW.KUCHT.COM
29
KUCHT.COM | STYLE AND SIMPLICITY
TM
RETURN POLICY
WARRANTY
Kucht will accept return requests for purchases within the first 90 days after delivery. Shipping discrepancies or
products that arrive damaged must be reported to Kucht Customer Support within 5 business days of delivery in order
to be eligible for a full refund.
Once a return request is approved, Kucht will send a Return Merchandise Authorization (RMA). From this time, the
customer will have 15 calendar days to return the item to Kucht.
All merchandise returned to Kucht must be in original packaging with all original items (e.g., manuals, remotes, cables,
etc.) that came in the box. Returns with missing items will result in a partial refund.
Returns without an RMA number will not be accepted and credit will not be issued.
Part(s) must be returned in new condition, including: all components, manuals, registration cards and original
undamaged packaging.
FOR MORE INFORMATION VISIT WWW.KUCHT.COM/ONLINE/WARRANTY/
KUCHT Warranty covers defects in Parts and Labor for functional parts that are the result of normal usage for a period
of time of 4 Years for Parts and Labor * from date of purchase. Functional parts are those components parts that are
critical to the performance of the product’s essential function. Nonfunctional parts are those that are not critical like
knobs, handles, or cosmetic parts. KUCHT will repair or replace the unit or any parts, therefore, as required, subject to
these terms and conditions.
General Conditions:
a. Warranty does not cover failure as a result of misuse, abuse, rust or corrosion, spilled liquids or foreign objects found
inside the unit; repair of damage caused by accident, theft, fire, flood, external causes such as, but not limited to, blow
fuses, inadequate electrical power, water and gas lines beyond the equipment, or any use of the product not authorized
by the manufacturer.
b. The maximum liability of the warranty for product replacement or repair shall not exceed the original purchase price
of the product.
c. KUCHT reserves the right to repair or replace the covered product with a comparable feature model of like kind.
d. Warranty does not cover deterioration of the appearance of the product, any cosmetic part such as paint, porcelain,
glass, dents, scratches, chips, rust or peeling.
e. Any damage resulting from unauthorized replacement parts, improper service, or modifications made to the covered
product are not covered.
f. KUCHT is released from all liability due to indirect, consequential, or incidental damages.
Kucht Liability is limited to the original price of the covered equipment.
(*): 4-Year Warranty period is valid for every appliance bought after September 1st, 2020 in the U.S. territory. – Not
valid for accessories, parts, or wine coolers. All the appliances acquired before September 1st, 2020, and Wine
Coolers, are covered with a 2-year warranty for parts and labor.
In addition, Kucht gives full UNLIMITED LIFETIME SUPPORT. This means that if our customers come across any
problem after the warranty has expired, a qualified Kucht member will provide assistance using video chat in any repair
process. Users and technicians will also have access to repair videos, tutorials, manuals, and any extra help that is
available.
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