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Issues
Cause
38
Hands-free call quality
Mobile device
Microphone
Check cellular strength on mobile device.
End call and redial number.
Microphone placement needs to be relocated.
Check to see if microphone is properly
plugged in.
Enable Bluetooth connec�on (on the home screen,
go to Handsfree > Device then tap ).
For wired CarPlay/Android Auto connec�on, unplug
the connec�on cable.
Apple CarPlay
Bluetooth streaming/phone call not possible Bluetooth connec�on disabled
Bad Lightning
SB cable
Wi-Fi or Bluetooth disabled
Wireless CarPlay/Android Auto
connec�on disabled
Replace the cable for wired connec�on.
Enable Wi-Fi and Bluetooth on your phone.
Allow wireless CarPlay/Android Auto use when
prompted during first �me connec�on/pairing.
For CarPlay use, make sure CarPlay is enabled
on your iPhone (Se�ngs > General > CarPlay >
Paired device > Open CarPlay).
Enable CarPlay/Android Auto connec�on (on
the home screen, go to Handsfree > Device
then tap the paired phone name).
Make sure your mobile device is within range.
Enable Bluetooth on your mobile device.
Android Auto unable to start
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