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![](https://files.manualsfile.com/73158691-01681-001/bge.png)
AXISP5655-EPTZDomeNetworkCamera
Troubleshooting
Troubleshooting
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Pressandholdthecontrolbuttonandthepowerbuttonfor15–30secondsuntilthestatusLEDindicatorashesamber.
SeeProductoverviewonpage3.
2.ReleasethecontrolbuttonbutcontinuetoholddownthepowerbuttonuntilthestatusLEDindicatorturnsgreen.
3.Releasethepowerbuttonandassembletheproduct.
4.Theprocessisnowcomplete.Theproducthasbeenresettothefactorydefaultsettings.IfnoDHCPserverisavailableon
thenetwork,thedefaultIPaddressis192.168.0.90
5.UsingtheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepasswordandaccessthevideo
stream.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>Maintenanceand
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethecoverisattachedduringupgradetoavoidinstallationfailure.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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