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Trouble-Shooting Guidance
Errors
Causes
Flame out while using
Non-ignition after opening
the cold water valve
Deflagration after ignition
Yellow flame with smoke
Abnormal flame with
s
trange smell
Ignition with strange sounds
Water still not hot,when turning
to the high temperature position
Water too hot, when turning to
the low temperature position
Flame out when turning to the
low temperature position
Flame not out when the cold
water valve is closed
Solutions
Main gas valve off ●
Turn on the main gas valve
widely or change new gas.
Main gas valve half
on
● ●
Turn on the main gas valve
widely
There is air in the gas
pipe
●
Constantly continue to turn
on the water supply
control valve
Supply gas
pressure
inappropr
iate
High ● ●
Contact the technician to
check the gas source
pressure adjustment
valve
Low ● ●
Main cold water valve
off
●
Turn on the water supply
main valve
Frozen ● Reuse it until melting
Pressure of cold
water too low
● ● ●
Contact the technicians to
check water pressure
Adjust water
temperature wrongly
● ●
Rotate the water flow
adjustment rod
appropriately
Air supply not enough ● ●
Improve air exchange, and
let more fresh air in
External wind
pressure too high
● ● ● Stop using it
Burner assembly
blocked
● ● ● Contact after-sales services
Heat exchanger
assembly blocked
● ● ●
The same as mentioned
above
Errors in the water
control device
● ● ● ● ●
The same as mentioned
above
22
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