Table of Contents
1. Important ...................................... 1
1.1 Safety precautions and
maintenance ..................................1
1.2 Notational Descriptions ..............3
1.3 Disposal of product and packing
material ............................................4
2. Setting up the monitor .............. 5
2.1 Installation ......................................5
2.2 Operating the monitor ................7
2.3 Remove the Base Assembly for
VESA Mounting .......................... 10
2.4 MultiView ..................................... 11
3. Image Optimization ................. 14
3.1 SmartImage ................................. 14
3.2 SmartContrast ............................. 16
4. Adaptive Sync ............................17
5. Ambiglow ................................... 18
6. Windows Dynamic Lighting ...19
7. HDR ..............................................21
8. Screen maintenance ................. 22
9. Designs to prevent computer
vision syndrome (CVS) .............25
10.TechnicalSpecications ...........26
10.1 Resolution & Preset Modes ... 29
11. Power Management ................31
12. Customer care and warranty ..32
12.1 Philips’ Panel Monitors Pixel
Defect Policy ................................ 32
12.2 Customer Care & Warranty ... 35
13. Troubleshooting & FAQs .........36
13.1 Troubleshooting ...................... 36
13.2 General FAQs ............................ 38
13.3 Multiview FAQs ........................ 40
1
1. Important
This electronic user’s guide is intended
for anyone who uses the Philips
monitor. Take time to read this user
manual before you use your monitor.
It contains important information and
notes regarding the operation of your
monitor.
The Philips guarantee applies
provided that the product is handled
for its intended use, by its operating
instructions, and accompanied by the
presentation of the original invoice or
cash receipt that indicates the date of
purchase, dealer’s name and model, and
production number of the product.
1.1 Safety precautions and
maintenance
Warnings
The use of controls, adjustments, or
procedures other than those specied
in this document may result in exposure
to shock, electrical hazards, and/or
mechanical hazards.
Read and follow these instructions when
connecting and using your monitor.
Excessive sound pressure from
earphones and headphones can
cause hearing loss. Adjustment of the
equalizer to maximum capacity increases
the earphones and headphones output
voltage; thereby increasing the sound
pressure level.
Operation
• Please keep the monitor out of
direct sunlight. Lengthy exposure to
this type of environment may result
in discoloration and damage to the
monitor.
• Keep the display away from oil. Oil
may damage the plastic cover of the
display and void the warranty.
• Remove any object that could fall
into ventilation holes or prevent
proper cooling of the monitor’s
electronics.
• Do not block the ventilation holes in
the cabinet.
• When positioning the monitor, make
sure the power plug and outlet are
easily accessible.
• If turning off the monitor by
detaching the power cable or DC
power cord, wait for 6 seconds
before attaching the power cable or
DC power cord before returning to
normal operation.
• Please use the approved power
cord provided by Philips all the
times. If your power cord is missing,
please contact your local service
center. (Please refer to the Service
contact information located in the
Important information manual.)
• Operate under the specified power
supply. Use of incorrect voltage will
cause malfunction and may cause
fire or electric shock.
• Protect the cable. Do not pull or
bend the power cable and signal
cable. Do not place the monitor
or any other heavy objects on the
cables. If damaged, the cables may
cause fire or electric shock.
• Do not subject the monitor to severe
vibration or high-impact conditions
during operation.
• To avoid potential damage, like
the panel peeling from the bezel,
ensure that the monitor does not tilt
downward by more than -5 degrees.
If the -5 degree downward tilt angle
maximum is exceeded, the monitor
2
damage will not be covered under
warranty.
• Do not knock or drop the
monitor during operation and/or
transportation.
• Excessive usage of the monitor
can cause eye discomfort. It’s
recommended to take shorter breaks
more often at your workstation
than longer breaks and less often.
For example, a 5-10 minute break
after 50-60-minute continuous
screen use is likely to be better than
a 15-minute break every two hours.
Prevent eye strain while using the
screen for a constant period by :
• Looking at something varying
distances after a long period of
focusing on the screen.
• Conscious Blinking while you
work.
• Gently closing and rolling your
eyes to relax.
• Reposition your screen to the ap-
propriate height and angle.
• Adjust the brightness and con-
trast to an appropriate level.
• Adjust the environment light-
ing similar to that of your screen
brightness. Avoid uorescent
lighting and surfaces that don’t
reect too much light.
• Seeing a doctor if your symptoms
worsen.
Maintenance
• To protect your monitor from
possible damage, do not put
excessive pressure on the QD OLED
panel. When moving your monitor,
grasp the frame to lift; do not lift
the monitor by placing your hand or
fingers on the QD OLED panel.
• Oil-based cleaning solutions may
damage the plastic parts and void
the warranty.
• Unplug the monitor if you are not
going to use it for an extensive
period.
• Unplug the monitor if you need to
clean it with a slightly damp cloth.
The screen may be wiped with a
dry cloth when the power is off.
However, never use organic solvents,
such as alcohol or ammonia-based
liquids.
• To avoid the risk of shock or
permanent damage to the set, do
not expose the monitor to dust, rain,
water, or excessive moisture.
• If your monitor gets wet, wipe it
with a dry cloth as soon as possible.
• If a foreign substance or water
gets in your monitor, please
turn the power off immediately
and disconnect the power cord.
Then, if damaged, send it to the
maintenance center.
• Do not store or use the monitor in
locations exposed to heat, direct
sunlight, or extreme cold.
• To maintain the best performance of
your monitor and use it for a longer
lifetime, please use the monitor
in a location that falls within the
following temperature and humidity
ranges:
• Temperature: 0-40°C 32-104°F
• Humidity: 20-80% RH
Important information for Burn-in/
Ghost image
• Please always turn on the Screen
Saver and Pixel Orbiting functions
from the On Screen Display (OSD)
menu. For additional information,
please refer to Chapter 8 on Screen
Maintenance.
3
• “Burn-in”, “after-imaging”, or
“ghost imaging” is a well-known
phenomenon in QD OLED panel
technology. In most cases, the
“burn-in”, “after-imaging” or “ghost
imaging” will disappear gradually
over some time after the power has
been switched off.
Warning
It is highly recommended that you
always turn on the Screen Saver and
Pixel Orbiting function from On Screen
Display (OSD) menu in order to best
protect the screen.
Service
• The casing cover should be opened
only by qualified service personnel.
• If there is any need for any
document for repair or integration,
please contact your local service
center. (You can refer to the service
contact information listed in the
important information manual.)
• For transportation information,
please refer to “Technical
Specifications”.
• Do not leave your monitor in a car
under direct sunlight.
Note
Consult a service technician if the
monitor does not operate normally or
you are not sure what procedure to take
when the operating instructions given in
this manual.
1.2 Notational Descriptions
The following subsections describe the
notational conventions used in this
document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text
may be accompanied by an icon and
printed in bold or italic type. These
blocks contain notes, cautions, and/or
warnings.
They are used as follows:
Note
This icon indicates important
information and tips that help you make
better use of your computer system.
Caution
This icon indicates information that
tells you how to avoid either potential
damage to the hardware or loss of data.
Warning
This icon indicates the potential for
bodily harm and tells you how to avoid
the problem.
Some warnings may appear in alternate
formats and may not be accompanied
by an icon. In such cases, the specic
presentation of the warning is
mandated by the relevant regulatory
mechanism.
4
1.3 Disposal of product and
packing material
Waste Electrical and Electronic
Equipment-WEEE
This marking on the product or its
packaging illustrates that, under
European Directive 2012/19/EU
governing used electrical and electronic
appliances, this product may not be
disposed with normal household waste.
You are responsible for the disposal of
this equipment through a designated
waste electrical and electronic
equipment collection. To determine the
locations for dropping o such waste,
contact your local government oce,
the waste disposal organization that
serves your household, or the store at
which you purchased the product.
Your new monitor contains materials
that can be recycled and reused.
Specialized companies can recycle your
product to increase the number of
reusable materials and minimize the
amount to be disposed of.
All redundant packing material has
been omitted. We have done our utmost
to make the packaging easily separable
into mono materials.
Please nd out about the local
regulations on how to dispose of your
old monitor and packing from your sales
representative.
Taking back/Recycling Information for
Customers
Philips establishes technically and
economically viable objectives
to optimize the environmental
performance of the organization's
products, services, and activities.
From the planning, design, and
production stages, Philips emphasizes
the importance of making products
that can easily be recycled. At Philips,
end-of-life management primarily
entails participation in national take-
back initiatives and recycling programs
whenever possible, preferably in
cooperation with competitors, which
recycle all materials (products and
related packaging material) following
all Environmental Laws and taking back
programs with the contractor company.
Your display is manufactured with high-
quality materials and components which
can be recycled and reused.
To learn more about our recycling
program please visit:
http://www.philips.com/a-w/about/
sustainability.html
5
2. Setting up the
monitor
2.1 Installation
1
Package contents
*DP *HDMI
*USB A-B
Screw
M4 x 4VESA Bracket
Power
Quick Start
34M2C6500
Register your product and get support at www.philips.com/welcome
*Dierent according to region
2
Install the base
1. To well protect this monitor and
avoid scratching or damaging of
the monitor, keep the monitor face
down in the cushion for the base
installation
2. Hold the stand with both hands.
(1) Gently attach the base to the
stand.
(2) Use your ngers to tighten the
screw located at the bottom of
the base, and secure the base to
the stand tightly.
(3) Gently attach the stand to the
VESA mount area until the latch
locks the stand.
1
3
2
3. After attaching the base, erect
the monitor with both hands
holding the monitor together with
styrofoam rmly. Now you can pull
out the styrofoam. When you pull
out the styrofoam, do not squeeze
the panel .
1
2
Warning:
This product is a curve design. When
attaching/detaching the base, place the
protective material under the monitor
and do not press down on the monitor.
6
3
Connecting to your PC
1
2 43 5 76 8
9
Headphone hook
USB hub
USB USB
HDMI 1 HDMI 2
AUDIO
OUT
USB UP
USB UP
USB
USB
USB A-B
1
2
1
AC power input
2
HDMI 1 input
3
HDMI 2 input
4
DisplayPort input
5
Audio Out
6
USB UP
7
USB downstream
8
USB downstream
9
Kensington anti-theft lock
Connect to PC
1. Connect the power cord to the back
of the monitor rmly.
2. Turn o your computer and unplug
its power cable.
3. Connect the monitor signal cable to
the video connector on the back of
your computer.
4. Plug the power cord of your
computer and your monitor into a
nearby outlet.
5. Turn on your computer and monitor.
If the monitor displays an image,
installation is complete.
Note
The headphone holder is securely
integrated with the monitor stand and
is specically designed for headset
storage. Please note that excessive
pulling/dragging on the hook, which
eectively goes beyond its intended use,
may result in damage.
4
USB hub
To comply with International energy
standards, the USB hub/ports of this
display are disabled during Standby and
Off modes.
Connected USB devices will not work in
this state.
To permanently put the USB function in
the “ON” state, please go to OSD Menu,
then select “USB standby mode”, and
switch it to the “ON” state. Somehow
if your monitor resets to the factory
setting, ensure to select “USB standby
mode” to “ON” state in the OSD menu.
7
2.2 Operating the monitor
1
Description of the control buttons
Press to switch power on.
Press more than 3 seconds to
switch power o.
Access the OSD menu
.
Conrm the OSD adjustment.
Adjust the Game Setting.
Adjust the OSD menu.
Change the signal input
source.
Adjust the OSD menu.
SmartImage Game menu.
There are multiple selections:
Console Mode, Standard,
Illustrator, FPS, Racing, RTS,
Movie, LowBlue Mode,
EasyRead, Economy, Game 1
and Game 2
When the monitor receives
HDR signal, SmartImage will
show the HDR menu. There
are multiple selections in
this menu:HDR Game, HDR
Movie, HDR Vivid, HDR True
Black, Personal, HDR 1000
Max and O.
Return to previous OSD level.
2
Description of the On-Screen Display
What is On-Screen Display (OSD)?
On-Screen Display (OSD) is a feature
in all Philips QD OLED monitors. It
allows an end user to adjust screen
performance or select functions of the
monitors directly through an on-screen
instruction window. A user-friendly OSD
interface is shown below:
SmartImage
Resolution
3440x1440 60Hz HDMI 1 On Standard
Refresh Rate Input Source Adaptive Sync SmartImage
Game Mode Input Audio System Setup Close
Console Mode
Standard
Illustrator
FPS
Racing
RTS
Movie
Brightness
Contrast
SmartContrast
Gamma
Sharpness
Color Space
Color Temperature
90
50
Off
2.2
50
Native
6500K
Ambiglow
Select
OK
Close
ambiglow
Basic and simple instructions on the
control keys
To access the OSD menu on this Philips
display, simply use the single toggle
button located on the rear side of the
display. The single button operates like
a joystick. To move the cursor, simply
toggle the button in four directions.
Press the button to select the desired
option.
The OSD Menu
Below is an overall view of the structure
of the On-Screen Display. You can use
this as a reference when you want to
work your way around the dierent
adjustments later on.
8
Main menu Sub menu
SmartImage(HDR)
(HDR source)
SmartImage
HDR True Black
O
Personal, HDR 1000 Max
HDR Game, HDR Movie, HDR Vivid
Console Mode( Xbox Mode/
Switch Mode/PS5 Mode ),
Standard, Illustrator, FPS, Racing, RTS,
Movie, LowBlue Mode, EasyRead,
Economy, Game1, Game2
Brightness
Contrast
SmartContrast
Gamma
Sharpness
Color Space
Color Temperature
R.G.B. Settings
0~100
0~100
On, O
Native, sRGB, DCI-P3, Adobe RGB
1.8, 2.0, 2.2, 2.4, 2.6
0~100
Native, Preset, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K
On, O
Red 0~100
Green 0~100
Blue 0~100
Reset Yes, No
Brightness 0~100
Contrast 0~100
Light Enhancement 0~3
Color Enhancement 0~3
Reset Yes, No
Brightness 0~100
Contrast 0~100
Light Enhancement 0~3
Color Enhancement 0~3
Reset Yes, No
Input
Audio
Game Mode
System
Setup
Close
Ambiglow
0~100
Volume
Mute
Audio Source
Mute (On, O)
HDMI1, HDMI2, DisplayPort
HDMI 1
HDMI 2
DisplayPort
Auto
On, O
Smart Sniper
SmartFrame
Crosshair
Size O, 1.0, 1.5, 2.0
Position Top, central
Low Input Lag
Low Input Lag On, Low Input Lag O
O, On, Smart Crosshair On
Stark Shadow Boost
O, Level 1, Level 2, Level 3
Adaptive Sync
Adaptive Sync On, Adaptive Sync O
SmartFrame O
Size
Brightness
SmartFrame On
Contrast
H. Position
V. Position
1, 2, 3, 4, 5, 6, 7
0~100
0~100
0~Max
0~Max
0~100
OSD Setting
Horizontal
Vertical
Transparency
OSD Time Out
0~100
0~100
O, 1, 2, 3, 4
5s, 10s, 20s, 30s, 60s
PIP/ PBP
PIP/PBP Mode
PIP/PBP Input
Swap
O, PIP, PBP
HDMI1, HDMI 2, DP
PIP Size Small, Middle, Large
PIP Position Top-R, Top-L, Bottom-R, Bottom-L
Smart Size
Screen Size
1:1
4:3
34"W, 27''W, 24''W, 23''W, 22''W, 21.5''W,
20''W, 19.5''W, 19''W, 19'', 18.5''W
USB Standby Mode
On, O
Over Scan
Over Scan On, Over Scan O
Language
0~4
Power LED
English, Deutsch, Español, Ελληνική, Français, Italiano, Magyar，Nederlands, Português, Português do Brasil，
Polski，Русский , Svenska，Suomi，Türkçe，Čeština，Українська, 简体中文, 繁體中文，日本語，한국어
Resolution Notice On, Resolution Notice O
Resolution Notice
CEC (On, O)
CEC
O, Slow, Fast
Screen Saver
O, Slow, Normal, Fast
Pixel Orbiting
Proceed
Pixel Refresh
On, O
Auto Warning
OLED Panel Care
Model
SN
Information
Yes, No
Reset
Light Mode
Follow Video
Color Shift
Color Wave
Color Breathing
Starry Night
Static Mode
Ambiglow Setting
Colors
Brightness
Speed
Reset
Ambiglow O
Yes, No
Bright, Brighter, Brightest
Low, Normal, High
Rainbow, White, Red, Rose, Magenta, Violet, Blue,
Azure, Cyan, Aqua, Green, Pear, Yellow, Orange
Working Time
Time after Pixel Refresh
Pixel Refresh Counts
Panel Refresh Counts
OLED Information
9
Note
• Please refer to Chapters 8 on Screen
Maintenance for details of OLED
Panel Care.
Game mode: This model is equipped
with new features in OSD which gives
you high-quality visual experience.
• Stark Shadow Boost
This feature enhances dark scenes
without overexposing lightened
areas. The Stark Shadow Boost
feature has three selectable levels
that offer texturized images with
better color saturation with higher
contrast so you can see better in
both light and dark environments. In
addition, this feature helps you fine-
tune your sight so that enemies get
exposed more quickly when gaming.
• Smart Crosshair
Color of Crosshair is set by default.
When Smart Crosshair is on, the
color will change as complementary
color to the background color. Smart
Crosshair enhances the accuracy of
aiming so you can spot the enemies
more easily.
• Smart Sniper
This feature enables you to zoom
in to multiple targets at once;
ultimately making it easier to aim
and hit your enemies.
3
Resolution notication
This monitor is designed for
optimal performance at its native
resolution:3440 x 1440.
When the monitor is powered on at a
dierent resolution, an alert is displayed
on the screen as follows: Use 3440 x
1440 for best results.
Display of the native resolution alert can
be switched o from Setup in the OSD
(On Screen Display) menu.
4
Firmware
The over-the-air (OTA) rmware update
is through the Evnia Precision Center
software and is easily downloadable
through the Philips website. What
does Evnia Precision Center do? It is an
additional software that helps control
the photo, audio, and the other on-
screen graphic settings of the monitor.
In the “Setup” section, you can check
which rmware version you currently
have and if you need to upgrade or not.
In addition, it is important to note that
the rmware upgrades must be done
through the Evnia Precision Center
software. It is necessary to be connected
to a network when updating the
rmware on Evnia Precision Center over-
the-air (OTA).
10
5
Physical Function
Tilt
20°
-5°
Swivel
-30°
+30°
Height adjustment
130mm
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
2.3 Remove the Base Assembly
for VESA Mounting
Before you start disassembling the
Display base, please follow the
instructions below to avoid any possible
damage or injury.
1. Place the monitor face down on a
smooth surface. Pay attention not to
scratch or damage the screen.
2. While keeping the release button
pressed, tilt the stand and slide it
out.
3. Gently attach the latch to the VESA
until the latch locks the VESA.
11
Note
VESA-Compliant mounting interface.
VESA Mounting Screw M4. Always
contact the manufacturer for wall-
mount installation.
Warning:
This product is a curve design, when
attaching/detaching the base, place the
protective material under the monitor
and, to avoid damage, do not press
down on the monitor.
-5°
0° 90°
* Display design may dier from those
illustrated in this manual.
Warning
• To avoid potential screen damage,
such as panel peeling, ensure that
the monitor does not tilt downward
by more than -5 degrees.
• Do not press the screen while
adjusting the angle of the monitor.
Grasp only the bezel.
2.4 MultiView
What is it?
Multiview enables active variety to
connect and view so that you can
work with multiple devices like PC and
Notebook side-by-side simultaneously,
thereby making complex multitasking
work a breeze.
Why do I need it?
With the ultra-high-resolution Philips
MultiView display, you can comfortably
experience a world of connectivity in the
oce or at home. With this display, you
can conveniently enjoy multiple content
sources on one screen. For example, You
may want to keep an eye on the live
news video feed with audio in the small
window, while working on your latest
blog... or you may want to edit an Excel
le from your Ultrabook, while logged
into a secured company intranet to
access les from a desktop.
How to enable MultiView by OSD
menu?
SmartImage
Resolution
3440x1440 60Hz HDMI 1 On Standard
Refresh Rate Input Source Adaptive Sync SmartImage
Game Mode Input Audio System Setup Close
OSD Setting
PIP/ PBP
Smart Size
USB Standby Mode
Over Scan
Ambiglow
ambiglow
PIP/PBP Mode
PIP/PBP Input
PIP Size
PIP Position
Swap
Off
HDMI 2
Small
Top-R
Off
PIP
PBP
Select
OK
Back
12
1. Toggle to the right to enter OSD
Menu Screen.
2. Toggle to the up or down to select
main menu [PIP / PBP], then toggle
to the right to conrm.
3. Toggle to the up or down to select
[PIP / PBP Mode], then toggle to the
right.
4. Toggle to the up or down to select
[PIP], [PBP], then toggle to the right
to conrm your selection.
5. Now you can move backward to set
the [PIP / PBP Input], [PIP Size], [PIP
Position] or [Swap].
Toggle to the right to conrm your
selection.
MultiView in OSD menu
• PIP / PBP Mode: There are two
modes for MultiView: [PIP] and
[PBP].
[PIP]: Picture in Picture
Open up a sub-window
of another signal source.
B
A (main)
When the sub source is
not detected:
B
A (main)
[PBP]: Picture by Picture
Open up a sub-window
side-by-side of other
signal sources.
BA (main)
When the sub source is
not detected.
A (main)
Note
The black strip located on the top
and the bottom of the screen is for
measuring the correct aspect ratio when
in the PBP mode. If you expect to see full-
screen, adjust your device's resolutions
to pop-up attention resolution and you
will able to see 2 devices' source screen
project to this display without black
strips. It is important to note that the
analog signal is not supported on full
screen in PBP mode.
• PIP / PBP Input: There are different
video inputs to choose from as the
sub-display source: [HDMI 1], [HDMI
2], [DP].
Please refer to the table below for
compatibility of the main/sub-input
source.
SUB SOURCE POSSIBILITY (xl)
Inputs HDMI 1 HDMI 2 DisplayPort
MAIN
SOURCE
(xl)
HDMI 1
● ● ●
HDMI 2
● ● ●
DisplayPort
● ● ●
PIP Size: When PIP is activated, there are
three sub-window sizes to choose from
[Small], [Middle], and [Large].
B
A (main)
Small
Middle
Large
• PIP Position: When PIP is activated,
there are four sub-window positions
to choose from.
13
Top-Left Top-Right
B
A (main)
B
A (main)
Bottom-Left Bottom-Right
B
A
(main)
A (main)
B
• Swap: The main picture source and
the sub-picture source are
swapped on the display.
Swap A and B source in [PIP] mode:
B
A (main)
↔
B (main)
A
Swap A and B source in [PBP] mode:
A (main) B
↔
B (main) A
• Off: Stop MultiView function.
A (main)
Note
When you activate the SWAP function,
the video and its audio source will swap
at the same time.
14
3. Image Optimization
3.1 SmartImage
1
What is it?
SmartImage provides presets that
optimize display for dierent types
of content, dynamically adjusting
brightness, contrast, color, and sharpness
in real-time. Whether you're working
with text applications, displaying images,
or watching a video, Philips SmartImage
delivers great monitor performance.
2
Why do I need it?
It is ideal to have a monitor that delivers
an optimized display of all your favorite
types of content. Our SmartImage
software dynamically adjusts brightness,
contrast, color, and sharpness in real-
time to enhance your monitor viewing
experience.
3
How does it work?
SmartImage is an exclusive, leading-edge
Philips technology that analyzes the
content displayed on your screen. Based
on the scenario you select, SmartImage
dynamically enhances the contrast, color
saturation, and sharpness of images to
enhance the contents being displayed
- all in real time by the press of a single
button.
4
How to enable SmartImage?
1. Toggle to the left to launch the
SmartImage on-screen display.
2. Toggle the up or down to select
between the SmartImage modes.
3. The SmartImage on-screen display will
remain on screen for 5 seconds, or you
can also toggle to the left to make
conrmation.
There are multiple selections: Console
Mode, Standard, Illustrator, FPS, Racing,
RTS, Movie, LowBlue Mode, EasyRead,
Economy, Game 1 and Game 2
SmartImage
GAME
OK
Console Mode
Standard
Illustrator
FPS
Racing
RTS
Movie
LowBlue Mode
EasyRead
Economy
• Console Mode : Play on different
consoles, this mode can recognize
different consoles and change the
title name of the mode. Example:
Xbox Mode, PS5 Mode, Switch Mode.
• Standard: Enhances text and dampens
brightness to increase readability
and reduce eye strain. This mode
significantly enhances readability
and productivity when working with
spreadsheets, PDF files, scanned
articles, or other similar office
applications.
• Illustrator:Catering to creators, this
setting enables users to select a color
space that best suits their needs.
• FPS: For playing FPS (First Person
Shooters) games. Improves dark
theme black level details.
15
• Racing: For playing Racing games.
Provides the fastest response time
and high color saturation.
• RTS: For playing RTS (Real Time
Strategy) games, a user-selected
portion can be highlighted for RTS
games (through SmartFrame). The
picture quality can be adjusted for
the highlighted portion.
• Movie: Ramped up luminance,
deepened color saturation, dynamic
contrast, and razor sharpness
displays every detail in darker areas
of your videos without experiencing
color washout.
• LowBlue Mode: LowBlue Mode
for easy-on-the-eyes productivity.
Studies have shown that just as
ultra-violet rays can cause eye
damage, shortwave length blue light
rays from LED displays can cause
eye damage and affect vision over
time. Developed for well-being, the
Philips LowBlue Mode setting uses
smart software technology to reduce
harmful shortwave blue light.
• EasyRead: Helps improve reading
of text-based applications like PDF
ebooks. By using a special algorithm
that increases the contrast and
boundary sharpness of text content.
The display is optimized for a
stress-free reading by adjusting
the brightness, contrast, and color
temperature of the monitor.
• Economy:Under this profile,
brightness and contrast are adjusted
and backlighting is fine-tuned
to produce the right display for
everyday office applications.
• Game 1: User’s preference settings
saved as Game 1.
• Game 2: User’s preference settings
saved as Game 2.
When this display receives an HDR signal
from the connected device, select a
picture mode that best ts your needs.
There are multiple selections:HDR Game,
HDR Movie, HDR Vivid, HDR True Black,
Personal, HDR 1000 Max, and O.
SmartImage
HDR
OK
HDR
HDR Game
HDR Movie
HDR Vivid
HDR True Black
Personal
HDR 1000 Max
Off
• HDR Game: Ideal setting to optimize
for playing video games. With
brighter white and darker black, the
gaming scene is vivid and reveals
more details, easily spotting enemies
hiding in the dark corner and
shadows.
• HDR Movie: Ideal setting for
watching HDR movies. Deliver better
contrast and brightness for a more
realistic and immersing viewing
experience.
• HDR Vivid: Enhancing red, green,
and blue for true-to-life visuals.
• HDR True Black: Meet VESA HDR
True Black standard.
• Personal: Customize available
settings in the picture menu.
• HDR 1000 Max: The EOTF Curve
of HDR 1000 Max mode is close to
standard.
• Off: No optimization by SmartImage
HDR.
16
Note
To switch o the HDR function, please
disable the Input device and its content.
Inconsistent HDR settings between the
input device and monitor may cause
unsatisfying images.
3.2 SmartContrast
1
What is it?
It is a unique technology that
dynamically analyzes displayed content
and automatically optimizes a monitor's
contrast ratio for maximum visual clarity
and viewing enjoyment.
2
Why do I need it?
Because SmartContrast oers the best
visual clarity and viewing comfort for
every type of content. It dynamically
controls contrast and adjusts
backlighting for bright gaming and
video imagery. In addition, by reducing
your monitor's power consumption, you
save on energy costs and extend the
lifetime of your monitor.
3
How does it work?
When you activate SmartContrast, it will
analyze the content you are displaying
in real time to adjust colors and control
backlight intensity. This function will
dynamically enhance contrast for a great
entertainment experience when viewing
videos or playing games.
17
4. Adaptive Sync
Adaptive Sync
PC gaming has long been an imperfect
experience because GPUs and monitors
update at dierent rates. Sometimes
a GPU can render many new pictures
during a single update of the monitor,
and the monitor will show pieces of each
picture as a single image. This is called
“tearing.” Gamers can x tearing with
a feature called “v-sync,” but the image
can become jerky as the GPU waits on
the monitor to call for an update before
delivering new pictures.
The responsiveness of mouse input and
overall frames per second are reduced
with v-sync, too. AMD Adaptive Sync
technology eliminates all of these
problems by letting the GPU update the
monitor the moment a new picture is
ready, leaving gamers with unbelievably
smooth, responsive, tearing-free games.
Followed by the graphic card that are
compatible.
■ Operating system
• Windows 11/10
■ Graphic Card: R9 290/300 Series &
R7 260 Series
• AMD Radeon R9 300 Series
• AMD Radeon R9 Fury X
• AMD Radeon R9 360
• AMD Radeon R7 360
• AMD Radeon R9 295X2
• AMD Radeon R9 290X
• AMD Radeon R9 290
• AMD Radeon R9 285
• AMD Radeon R7 260X
• AMD Radeon R7 260
■ Processor A-Series Desktop and
Mobility APUs
• AMD A10-7890K
• AMD A10-7870K
• AMD A10-7850K
• AMD A10-7800
• AMD A10-7700K
• AMD A8-7670K
• AMD A8-7650K
• AMD A8-7600
• AMD A6-7400K
• AMD RX 6500 XT
• AMD RX 6600 XT
• AMD RX 6700 XT
• AMD RX 6750 XT
• AMD RX 6800
• AMD RX 6800 XT
• AMD RX 6900 XT
18
5. Ambiglow
Ambiglow
Ambiglow
ambiglow
What is it?
Ambiglow adds a new dimension to
your viewing experience. The innovative
and exclusive Ambiglow processor
continuously adjusts the overall
color and brightness of the gamer's
surroundings to match the on-screen
image. User options like Auto mode and
3-step brightness settings allow you to
adjust the ambiance to your liking and
available wall surface. Whether you
are playing games or watching movies,
Philips Ambiglow oers you a unique
and immersive viewing experience.
How does it work?
It is recommended that you dim the
lighting conditions in your room for
maximum eect. Ensure that Ambiglow
is set to “on” mode. Start a movie or
play a game from your computer. The
monitor will react with appropriate
colors creating a halo eect and will
match the image on the screen. You can
also manually select Bright, Brighter,
Brightest mode, or o mode. depending
on your preference.
How to enable Ambiglow
The Ambiglow function can be selected
through the OSD menu by pressing the
right button to choose and pressing
the right button again to conrm the
selection:
1. Press right button.
2. To switch Ambiglow o or select
dierent modes, you can choose
from:[Follow Video], [Color Shift],
[Color Wave], [Color Breathing],
[Starry Night], [Static Mode].
SmartImage
Resolution
3440x1440 60Hz HDMI 1 On Standard
Refresh Rate Input Source Adaptive Sync SmartImage
Game Mode Input Audio System Setup Close
Light Mode
Ambiglow Setting
Reset
Ambiglow Off
Ambiglow
ambiglow
Follow Video
Color Shift
Color Wave
Color Breathing
Starry Night
Static Mode
Select
OK
Back
19
6. Windows Dynamic
Lighting
This monitor is equipped with Microsoft
Windows Dynamic Lighting feature,
which enables users with Windows 11
or later to synchronize and manage the
RGB lighting of all their monitors and
peripherals from one menu. By doing
this, the Dynamic Lighting feature
creates a complete and consistent
RGB lighting ecosystem with Philips
Evnia Ambiglow across all devices that
ultimately caters to a customizable user
experience.
1
How does it work?
From the computer, users need to select
the function from the laptop’s system
menu. Under the section of Settings >
Personalization > Dynamic Lighting.
There are some items available that
can be customized for user preference.
For further information about these
items, kindly see the explanations of
each personalized item in the steps
below. After these steps, the feature is
activated.
Step1
Simply connect your USB cable from
your laptop to the USB B or USB C port
of the monitor.
Step2
Users need to activate the function of
Dynamic Lighting from the laptop by
going to Settings > Personalization >
Dynamic Lighting.
Step3
When you nd Dynamic Lighting
settings, Make the selection based on
your personal preference.
• Use Dynamic Lighting on connected
devices: Turn Dynamic Lighting On
or O. When Dynamic Lighting is
o, devices should function with
their default non-Dynamic Lighting
behavior. Dynamic Lighting includes
a built-in set of basic eects.
• Compatible apps in the foreground
always control lighting: Turns the
default Dynamic Lighting app
behavior On or O. When this
feature is turned o, a background
app can control devices even when a
foreground app that wants control
is active.
• Background light control: This
section lets you prioritize installed
apps that have registered
themselves as ambient background
controllers.
• Brightness: This lets you set the LED
brightness on your devices. Selecting
Reset for all devices will reset the
brightness to the default value.
• Eects: Selecting this will open a
dropdown that lets you select colors
and eects for your connected
devices.
20
Note
• The function is only available for
Windows-approved devices/apps.
• The connected computer must
equipped with a Windows 11
operation system or later.
21
7. HDR
HDR Settings in Windows11/10 system.
Steps
1. Right-click on the desktop, and enter
Display settings.
2. Select the display/monitor.
3. Select an HDR-capable display under
Rearrange your displays.
4. Select Windows HD Color settings.
5. Adjust Brightness for SDR content.
Note
Windows 11/10 edition is required.
Always upgrade to the most updated
version. The link below is for further
information from the Microsoft ocial
website.
https://support.microsoft.com/en-
au/help/4040263/windows-10-hdr-
advanced-color-settings
STEP 2
STEP 3
STEP 4
STEP 1
STEP 5
Note
To switch o the HDR function, please
disable it from an Input device and
its content. Inconsistent HDR settings
between the input device and monitor
may cause unsatisfying images.
22
8. Screen maintenance
Following the characteristics of QD
OLED displays, there are automatic
mechanisms used to protect the screen
and reduce image sticking which may
request an opportunity to run the refresh
process. These mechanism settings may
be adjusted in the On-Screen Display
(OSD) menu under QD OLED Panel Care.
SmartImage
Resolution
3440x1440 60Hz HDMI 1 On Standard
Refresh Rate Input Source Adaptive Sync SmartImage
Game Mode Input Audio System Setup Close
Power LED
Language
Resolution Notice
CEC
OLED Panel Care
OLED Information
Information
Ambiglow
ambiglow
Screen Saver
Pixel Orbiting
Pixel Refresh
Auto Warning
Slow
Slow
Proceed
On
Select
OK
Back
Off
Slow
Normal
Fast
• Screen Saver
When a static image is detected for a
certain period of time, the screen saver
function will dim the screen to protect
the panel from sticking. When a moving
image is detected, the monitor will
recover luminance to previous working
status. Default setting is Slow and may
change as Fast to active Screen Saver
sooner. Would highly recommend that
you always turn on Screen Saver as Slow
or Fast to protect the screen. It is also
recommended that you also set your
device to use a screen saver.
• Pixel Orbiting
Pixel shift moves the image a couple
of pixels at regular intervals to avoid
potential sticking. This is not noticeable
in normal circumstances. Default setting
is Slow and you can select Normal or
Fast to adjust the frequency of shifting.
Would highly recommend that you
always turn on Pixel Orbiting to protect
the screen.
Pixel Refresh:
Pixel Refresh is activated when the
screen has passed accumulative usage
of over 4 hours. This is an eort to avoid
the image sticking on the monitor.
Before self-activating Pixel Refresh,
a pop-up message will appear after
the 4 hour time limit and the user can
choose to activate or skip the refreshing
process. If the user chooses to skip the
initial Pixel refresh, then a reminder
will appear every two hours. When the
cumulative usage time reaches 16 hours,
the screen will automatically refresh.
In addition, six countdown warning
messages will appear before reaching
the 16 hour time limit and will be
presented in the sequence of 10, 5 , 4, 3,
2, and 1 minute(s). it will automatically
refresh. You cannot skip the Pixel
Refresh process.
When Pixel refresh is activated, the
screen will go into standby mode
for a between 6-15 minutes while it
completes the entire process and the
LED indicator will begin to blink on and
o. After the 6-15 minutes of standby
mode is done and the Pixel Refresh has
nished, the LED indicator will stop
blinking. When it is apparent that the
Pixel Refresh has nished, turn the
monitor back on and resume activity.
Please note that if it is not possible to
activate the Pixel Refresh upon receiving
the reminder, then it is possible to
program Pixel Refresh on the OSD menu
at a time that works best.
23
A reminder message that pops up after 4 hours
of continuous use, and will then appear every 2
hours after.
To maintain the panel quality, Pixel Refresh will automatically
run after in use for a periods of time.
Pixel Refresh will take few minutes and Power LED will blink until
it is �nished.
Please do not unplug the power cable during the process.
Accumulative usage: 4HOURS
Do you want to activate Pixel Refresh now?
Yes No
Compulsory execution message
To maintain the panel’s quality, Pixel Refresh will automatically run after
the monitor is in use for 16 continuous hours. This message serves as an
advisory that Pixel Refresh will begin in 10 minutes. It is important to note
that Pixel Refresh is mandatory for proper care of your panel and cannot
be skipped. While in process,Pixel Refresh will be indicated by a
blinking LED indicator until �nished. It is recommended that you do not
unplug the power cable during the process.
Panel Refresh:
After a cumulative usage of 2000 hours,
Panel Refresh will automatically run
and adjust the uniformity of QD OLED
to prevent image retention caused by
static content. When it is activated, the
screen will go into Standby mode for
approximately 1 hour while it nishes
the process. It is important to note that
you cannot skip Panel Refresh process
and when the Panel Refresh has nished,
the LED indicator will stop blinking.
When it is apparent that the Panel
Refresh has nished, turn the monitor
back on and resume activity.
Compulsory execution message
To reduce the risk of image retention, Panel Refresh will automatically run after in use
for a long periods of time.
Panel Refresh will take around an hour and Power LED will blink until it is �nished.
While in process, Panel Refresh will be indicated by a blinking LED indicator until
�nished.
It is recommended that you do not unplug the power cable during the process.
• Auto Warning
Default setting is On to provide
messages as reminders of Pixel Refresh
automatically. You can go to OSD menu
> Setup > OLED Panel Care > Auto
Warning to turn o Auto Warning
messages. If you turn o Auto Warning,
the messages will not appear, yet the
calculation of cumulative usage hours
continues. If Auto Warning is set to
O, the cumulative usage exceeds 16
hours, Pixel Refresh will be activated
automatically when you press the power
button or the monitor goes into Standby
mode.
A reminder message that pops up after 4 hours
of continuous use, and will then appear every 2
hours after.
To maintain the panel quality, Pixel Refresh will automatically
run after in use for a periods of time.
Pixel Refresh will take few minutes and Power LED will blink until
it is �nished.
Please do not unplug the power cable during the process.
Accumulative usage: 4HOURS
Do you want to activate Pixel Refresh now?
Yes No
Note
1. When the monitor is in standby
mode for over two hours, Refresh will
recognize this and run automatically.
Also, if the user turns o the monitor,
Refresh will run automatically.
This ensures your display has
the best possible performance
while minimizing the amount of
interruptions.
2. Please note that if the temperature
inside the monitor’s shell reaches
a temperature of over 45 degrees
Celsius, Pixel Refresh nor Panel Refresh
can be activated.
24
LED Indicator
Status LED Color
Power On White
Standby White (breathing)
Pixel Refresh White (blinking)
Panel Refresh Amber (blinking)
Panel Error Amber
Power O No LED
25
9. Designs to prevent
computer vision
syndrome (CVS)
Philips monitor is designed to prevent
eye strain caused by prolonged
computer use.
Follow the below instructions and
use a Philips monitor to efficiently
reduce fatigue and maximize working
productivity.
1. Appropriate environment lighting:
• Adjust the environment lighting
similar to that of your screen
brightness, avoid fluorescent
lighting, and surfaces that don’t
reflect too much light.
• Adjust the brightness and contrast
to the appropriate level.
2. Good working habits:
• Excessive usage of the monitor
can cause eye discomfort, it’s
better to take shorter breaks more
often at your workstation than
longer breaks and less often; for
example a 5-10 minute break after
50-60-minute continuous screen
use is likely to be better than a
15-minute break every two hours.
• Looking at something varying
distances after a long period of
focusing on the screen.
• Gently closing and rolling your
eyes to relax.
• Conscious blinking often while
working.
• Gently stretch your neck, and
slowly tilt your head forward,
backward, and side for pain relief.
3. Ideal working posture
• Reposition your screen to
the appropriate measurment
according to your own height.
4. Choose a Philips monitor for viewing
that is easy on the eyes.
• Anti-glare screen: This feature
efficiently reduces annoying and
distracting reflections that is
associated with eye fatigue.
• Flicker-free technology is designed
to regulate brightness and reduce
flicker for more comfortable
viewing.
• LowBlue mode: Blue light may
cause eye strains. This feature
allows you to set different blue
light filter levels for a variety of
working situations.
• EasyRead mode for a paper-like
reading experience, giving a more
comfortable viewing experience
while dealing with long
documents on the screen.
26
10. Technical Specifications
Picture/Display
Monitor Panel Type QD OLED
Panel Size 34" W (86.36 cm)
Aspect Ratio 21:9
Pixel Pitch 0.2315 (H) mm x 0.2315 (V) mm
Contrast Ratio (typ.) 1M:1
Recommended
Resolution
3440 x 1440 @ 60 Hz
Maximum Resolution
3440 x 1440 @ 100 Hz (HDMI)
1
3440 x 1440 @ 175 Hz (DP)
1
Viewing Angle 178° (H) / 178° (V) @ C/R > 10000 (typ.)
Picture Enhancement SmartImage Game /SmartImage HDR
Vertical Refresh Rate
48 Hz - 100 Hz (HDMI)
48 Hz - 175 Hz (DP)
Horizontal Frequency
30 KHz - 160 KHz (HDMI)
30 KHz - 275 KHz (DP)
sRGB YES
Flicker Free YES
LowBlue Mode YES
Monitor Colors 1.07 B (10 bits)
Adaptive Sync YES
EasyRead YES
Delta E YES
HDR VESA Certied DisplayHDR™ True Black 400
Ambiglow YES
Over-the-air rmware
update
YES
Connectivity
Signal Input source HDMI, DisplayPort
Connectors
2 x HDMI 2.0 (HDCP 1.4, HDCP 2.2)
1 x DisplayPort 1.4 (HDCP 1.4, HDCP 2.2)
1 x Audio out
1 x USB-B (upstream)
2 x USB-A (downstream)
Sync input Separate Sync
USB
USB Ports
USB UP x1 (upstream)
USB-A x2 (downstream)
Super Speed USB-A: USB 3.2 Gen1, 5 Gbps
Convenience
MultiView PIP/PBP mode, 2×devices
27
OSD Languages
English, German, Spanish, Greek, French, Italian, Hungarian,
Dutch, Portuguese, Brazil Portuguese, Polish, Russian,
Swedish, Finnish, Turkish, Czech, Ukranian, Simplied
Chinese, Traditional Chinese, Japanese, Korean
Other Convenience VESA mount (100 x 100 mm), Kensington Lock
Plug & Play
Compatibility
DDC/CI, sRGB, Windows 11/10, Mac OS X
Stand
Tilt -5 / +20 degree
Swivel -30° / +30°
Height adjustment 130 mm
Power
Consumption
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC, 50Hz
Normal Operation 99.2 W (typ.) 98.9 W (typ.) 97.1 W (typ.)
Sleep (Standby mode) 0.5 W (typ.) 0.5 W (typ.) 0.5 W (typ.)
O mode 0.3 W (typ.) 0.3 W (typ.) 0.3 W (typ.)
Heat Dissipation*
AC Input Voltage
at 100VAC ,
60Hz
AC Input Voltage
at 115VAC ,
60Hz
AC Input Voltage
at 230VAC ,
50Hz
Normal Operation
338.57 BTU/hr
(typ.)
337.54 BTU/hr
(typ.)
331.40 BTU/hr
(typ.)
Sleep (Standby mode)
1.71 BTU/hr
(typ.)
1.71 BTU/hr
(typ.)
1.71 BTU/hr
(typ.)
O mode
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
1.02 BTU/hr
(typ.)
Power LED indicator On mode: White, Standby/Sleep mode: White (blinking)
Power Supply Built-in, 100-240VAC, 50/60Hz
Dimensions
Product with stand (WxHxD) 813 x 555 x 311 mm
Product without stand
(WxHxD)
813 x 367 x 164 mm
Product with packaging
(WxHxD)
900 x 525 x 226 mm
Weight
Product with stand 7.72 kg
Product without stand 6.15 kg
Product with packaging 10.64 kg
Operating Condition
Temperature range
(operation)
0°C to 40°C
Relative humidity
(operation)
20% to 80%
28
Atmospheric pressure
(operation)
700 to 1060hPa
Altitude
(operation)
0~ 5000 m (0~ 16404ft )
Temperature range
(Non-operation)
-20°C to 60°C
Relative humidity
(Non-operation)
10% to 90%
Atmospheric pressure
(Non-operation)
500 to 1060hPa
Altitude
(Non-operation)
0~ 12192m (0~ 40000ft )
Environmental and energy
ROHS YES
Packaging 100% recyclable
Specic Substances 100% PVC BFR free housing
Cabinet
Color White
Finish Texture
1
Active pixels: 3440(H) x 1440(V). Number of total pixels: 3456(H) x 1456(V), extra 8
pixels on each side, space reserved for pixel orbiting.
Note
1.The data mentioned in this section is subject to change without notice. Go to www.
philips.com/support to download the latest version of the leaet.
2.In order to update the monitor’s rmware to the latest version, Please download the
Evnia Precision Center software from Philips website. It is necessary to be connected to
a network when updating the rmware on Evnia Precision Center over-the-air (OTA).
29
10.1 Resolution & Preset Modes
H. freq (kHz) Resolution V. freq (Hz)
31.47 720 x 400 70.09
31.47 640 x 480 59.94
35.00 640 x 480 66.67
37.86 640 x 480 72.81
37.50 640 x 480 75.00
35.16 800 x 600 56.25
37.88 800 x 600 60.32
46.88 800 x 600 75.00
48.08 800 x 600 72.19
47.73 832 x 624 74.55
48.36 1024 x 768 60.00
56.48 1024 x 768 70.07
60.02 1024 x 768 75.03
44.77 1280 x 720 59.86
63.89 1280 x 1024 60.02
79.98 1280 x 1024 75.03
55.94 1440 x 900 59.89
65.29 1680 x 1050 59.95
89.48 1720 x 1440
PBP Mode
59.97
67.50 1920 x 1080 60.00
44.41 3440 x 1440 29.99
88.82 3440 x 1440 59.97
150.97 3440 x 1440 99.98
181.2 3440 x 1440 120.00
(DP)
214.56 3440 x 1440 144.00
(DP)
244.366 3440 x 1440 165.001
(DP)
259.175 3440 x 1440 175.00
(DP)
30
Note
Please note that your display works best at the native resolution of 3440 x 1440. For
best output performance, please always ensure that your graphic card is capable of
achieving the maximum resolution and refresh rate of this Philips display.
Display Input Format
422/420 444/RGB 422/420 444/RGB
(HDMI2.0) (HDMI2.0) (DP1.4) (DP1.4)
3440 x 1440 @175Hz, 10bits N/A N/A OK N/A
3440 x 1440 @144Hz, 10bits N/A N/A OK OK
3440 x 1440 @100Hz, 10bits OK N/A OK OK
Lower resolution
8 bits/10 bits
OK OK OK OK
Note
In order for the monitor to function properly, your PC’s graphics card must support
DisplayPort 1.4 or HDMI 2.0.
31
11. Power Management
If you have a VESA DPM compliance
display card or software installed on
your PC, the monitor can automatically
reduce its power consumption when
not in use. If an input from a keyboard,
mouse, or other input device is detected,
the monitor will 'wake up' automatically.
The following table shows the power
consumption and signaling of this
automatic power saving feature:
Power Management Denition
VESA Mode Video H-sync V-sync
Power
Used
LED
Color
Active ON Yes Yes
98.9 W
(typ.)
131.7 W
(max.)
White
Sleep
(Standby
mode)
OFF No No
0.5 W
(typ.)
White
(blink)
O mode OFF - -
0.3 W
(typ.)
OFF
The following setup is used to measure
power consumption on this monitor.
• Native resolution: 3440 x 1440
• Contrast: 50%
• Brightness: 90%
• Color temperature: 6500k with full
white pattern
Note
This data is subject to change without
notice.
32
together form an image. When all the
sub-pixels of a pixel are lit, the three
colored sub-pixels together appear as
a single white pixel. When all are dark,
the three colored sub-pixels together
appear as a single black pixel. Other
combinations of lit and dark sub-pixels
appear as single pixels of other colors.
Types of Pixel Defects
Pixel and sub-pixel defects appear on
the screen in dierent ways. There are
two categories of pixel defects and
several types of sub-pixel defects within
each category.
Bright Dot Defects
Bright dot defects appear as pixels or
sub-pixels that are always lit or 'on'.
Meaning, a bright dot is a sub-pixel
that stands out on the screen when the
monitor displays a dark pattern. There
are three types of bright dot defects:
One lit red, green, or blue sub-pixel.
One lit red, green or blue sub pixel.
Two adjacent lit sub-pixels:
- Red + Blue = Purple
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue)
12. Customer care and
warranty
12.1 Philips’ Panel Monitors
Pixel Defect Policy
Philips strives to deliver the highest
quality products. We use some of the
industry's most advanced manufacturing
processes and practice stringent quality
control. However, pixel or sub-pixel
defects on the TFT Monitor panels used
in at panel monitors are sometimes
unavoidable. No manufacturer can
guarantee that all panels will be free
from pixel defects, but Philips guarantees
that any monitor with an unacceptable
number of defects will be repaired
and/or replaced under warranty. This
notice explains the dierent types of
pixel defects and denes acceptable
defect levels for each type. To qualify
for repair or replacement under
warranty, the number of pixel defects
on a TFT Monitor panel must exceed
these acceptable levels. For example,
no more than 0.0004% of the sub-
pixels on a monitor may be defective.
Furthermore, Philips sets even higher
quality standards for certain types or
combinations of pixel defects that are
more noticeable than others. This policy
is valid worldwide.
Sub pixels
Pixels
Pixels and Sub pixels
A pixel, or picture element, is composed
of three sub-pixels in the primary colors
of red, green, and blue. Many pixels
33
Three adjacent lit sub pixels (one white
pixel).
Note
A red or bright blue dot must be
more than 50 percent brighter than
neighboring dots, while a bright
green dot is 30 percent brighter than
neighboring dots.
Black Dot Defects
Black dot defects appear as pixels or
sub-pixels that are always dark or 'o'.
Meaning, a dark dot is a sub-pixel that
stands out on the screen when the
monitor displays a light pattern. These
are the types of black dot defects.
Proximity of Pixel Defects
Because pixel and sub pixels defects
of the same type that are near to one
another may be more noticeable,
Philips also species tolerances for the
proximity of pixel defects.
Pixel Defect Tolerances
To qualify for repair or replacement due
to pixel defects during the warranty
period, a TFT Monitor panel in a Philips
at panel monitor must have pixel
or sub-pixel defects exceeding the
tolerances listed in the following tables.
34
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 0
2 adjacent lit subpixels 0
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* 0
Total bright dot defects of all types 0
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 1 or fewer
Distance between two black dot defects* ≥5mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
Note
1 or 2 adjacent sub pixel defects = 1 dot defect
35
12.2 Customer Care & Warranty
For warranty coverage information and additional support requirements valid for your
region, please visit www.philips.com/support website for details or contact your local
Philips Customer Care Center.
For an extended warranty, if you would like to extend your general warranty period, an
Out of Warranty service package is oered via our Certied Service Center.
For the Warranty Period please refer to Warranty Statement in the Important
information manual.
If you wish to make use of this service, please be sure to purchase the service within 30
calendar days of your original purchase date. During the extended warranty period, the
service includes pickup, repair, and return service, however, the user will be responsible
for all costs accrued.
If the Certied Service Partner cannot perform the required repairs under the oered
extended warranty package, we will nd alternative solutions for you, if possible, up to
the extended warranty period you have purchased.
Please contact our Philips Customer Service Representative or local contact center (by
Consumer care number) for more details.
Philips Customer Care Center number listed below.
• Local Standard
Warranty Period
• Extended Warranty
Period
• Total Warranty Period
• Depend on
dierent Regions
• + 1 Year • Local Standard warranty period
+1
• + 2 Years • Local Standard warranty period
+2
• + 3 Years • Local Standard warranty period
+3
**Proof of original purchase and extended warranty purchase required.
Note
Please refer to the Important information manual for the regional service hotline,
which is available on the Philips website support page.
36
13. Troubleshooting &
FAQs
13.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
persists after you have tried these
solutions, contact a Philips customer
service representative.
1
Common Problems
No Picture (Power LED not lit)
• Make sure the power cord is
plugged into the power outlet and
the back of the monitor.
• First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
• Make sure the computer is turned
on.
• Make sure the signal cable is
properly connected to your
computer.
• Make sure the monitor cable has no
bent pins on the connecting side. If
yes, repair or replace the cable.
• The Energy Saving feature may be
activated Screen says
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable has
bent pins.
• Make sure the computer is turned
on.
The AUTO button doesn't function
• The auto function is applicable only
in VGA-Analog mode. If the result
is not satisfactory, you can make
manual adjustments via the OSD
menu.
Note
The Auto Function is not applicable in
DVI-Digital mode as it is not necessary.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from the
mains power source immediately for
safety
• Contact Philips customer service
representative immediately.
2
Imaging Problems
Image is not centered
• Adjust the image position using
the “Auto” function in OSD Main
Controls.
• Adjust the image position using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Vertical icker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
37
Horizontal icker appears
• Adjust the image using the “Auto”
function in OSD Main Controls.
• Eliminate the vertical bars using
the Phase/Clock of Setup in OSD
Main Controls. It is valid only in VGA
mode.
The image appears blurred, indistinct, or
too dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned o.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in ",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
QD OLED panel technology. In most
cases, the "burn-in" "after-imaging"
or "ghost imaging" will disappear
gradually over some time after the
power has been switched off.
• Please always turn on the Screen
Saver and Pixel Orbiting functions
from the On Screen Display (OSD)
menu. For additional information,
please refer to Chapter 8 on Screen
Maintenance.
• Failure to activate a screen saver, or
a periodic screen refresh application
may result in severe “burn-in”
“after-imaging” or “ghost imaging”
symptoms that will not disappear
and cannot be repaired. The damage
mentioned above is not covered
under your warranty.
The image appears distorted or the text
is fuzzy or blurred.
• Set the PC’s display resolution to
the same mode as the monitor’s
recommended screen native
resolution.
Green, red, blue, dark, and white dots
appear on the screen
• The remaining dots are a normal
characteristic of the liquid crystal
used in today’s technology, Please
refer to the pixel policy for more
detail.
* The "power on" light is too strong and
is disturbing
• You can adjust the “power on” light
using the power LED Setup in OSD
Main Controls.
For further assistance, refer to the
Service contact information listed in
the Important information manual
and contact a Philips customer service
representative.
* Functionality is dierent according to
display.
38
13.2 General FAQs
Q1: When I install my monitor what
should I do if the screen shows
'Cannot display this video mode'?
Ans.: Recommended resolution for this
monitor: 3440 x 1440.
• Unplug all cables, then connect your
PC to the monitor that you used
previously.
• In the Windows Start Menu, select
Settings/Control Panel. In the
Control Panel Window, select the
Display icon. Inside the Display
Control Panel, select the 'Settings'
tab. Under the setting tab, in the
box labeled 'desktop area', move the
sidebar to 3440 x 1440 pixels.
• Open 'Advanced Properties' and set
the Refresh Rate to 60 Hz, then click
OK.
• Restart your computer and repeat
steps 2 and 3 to verify that your PC is
set at 3440 x 1440.
• Shut down your computer,
disconnect your old monitor, and
reconnect your Philips QD OLED
monitor.
• Turn on your monitor and then turn
on your PC.
Q2: What is the recommended refresh
rate for an QD OLED monitor?
Ans.: Recommended refresh rate in QD
OLED monitors is 60 Hz, In case
of any disturbance on the screen,
you can set it up to 165 Hz to see
if that removes the disturbance.
Q3: What are the .inf and .icm les?
How do I install the drivers (.inf
and .icm)?
Ans.: These are the driver les for
your monitor. Your computer
may ask you for monitor drivers
(.inf and .icm les) when you
rst install your monitor. Follow
the instructions in your user
manual, and monitor drivers (.inf
and .icm les) will be installed
automatically.
Q4: How do I adjust the resolution?
Ans.: Your video card/graphic driver
and monitor together determine
the available resolutions. You
can select the desired resolution
under Windows
®
Control Panel
with the "Display properties".
Q5: What if I get lost when I am
making monitor adjustments via
OSD?
Ans.: Simply press the button, then
select [Reset] to recall all the
original factory settings.
Q6: Is the QD OLED screen resistant to
scratches?
Ans.: In general it is recommended
that the panel surface is not
subjected to excessive shocks
and is protected from sharp or
blunt objects. When handling the
monitor, make sure that there is
no pressure or force applied to
the panel surface side. This may
aect your warranty conditions.
Q7: How should I clean the QD OLED
surface?
Ans.: For normal cleaning, use a clean,
soft cloth. For extensive cleaning,
please use isopropyl alcohol. Do
not use other solvents such as
ethyl alcohol, ethanol, acetone,
hexane, etc.
Q8: Can I change the color setting of
my monitor?
Ans.: Yes, you can change your color
setting through OSD control as
per the following procedures.
39
• Press the button to show the OSD
(On Screen Display) menu
• Press the button to select the
option [Color] then press the
button to enter the color setting,
there are three settings as below.
1. Color Temperature: The settings
are as follows. Native, 5000K,
6500K, 7500K, 8200K, 9300K,
and 11500K. With settings in
the 5000K range the panel
appears "warm, with a red-white
color tone", while a 11500K
temperature yields "cool, blue-
white toning".
2. sRGB: This is a standard setting for
ensuring the correct exchange of
colors between dierent devices
(e.g. digital cameras, monitors,
printers, scanners, etc).
3. User Dene: The user can choose
his/her preferred color setting
by adjusting red, green, and blue
colors.
Note
A measurement of the color of light
radiated by an object while it is being
heated. This measurement is expressed
in terms of absolute scale, (degrees
Kelvin). Lower Kevin temperatures such
as 2004K are red; higher temperatures
such as 9300K are blue. The neutral
temperature is white, at 6504K.
Q9: Can I connect my QD OLED
monitor to any PC, workstation,
or Mac?
Ans.: Yes. All Philips QD OLED
monitors are fully compatible
with standard PCs, Macs, and
workstations. You may need a
cable adapter to connect the
monitor to your Mac system.
Please contact your Philips
sales representative for more
information.
Q10: Are Philips QD OLED monitors
Plug-and-Play?
Ans.: Yes, the monitors are Plug-and-
Play compatible with Windows
11/10, Mac OSX.
Q11: What is Image Sticking, Image
Burn-in, After Image, or Ghost
Image in QD OLED panels?
Ans.: Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or
"ghost imaging", on your screen.
"Burn-in", "after-imaging", or
"ghost imaging" is a well-known
phenomenon in QD OLED panel
technology. Please always turn
on the Screen Saver and Pixel
Orbiting functions from the On
Screen Display (OSD) menu. For
additional information, please
refer to Chapter 8 on Screen
Maintenance.
Warning
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe “burn-in” “after-image”
or “ghost image” symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Q12: Why is my Display not showing
sharp text, and is displaying
jagged characters?
Ans.: Your QD OLED monitor works
best at its native resolution of
3440 x 1440. For the best display,
please use this resolution.
40
Q13: How to unlock/lock my hotkey?
Ans.: Please press for 10 seconds
to unlock/lock the hotkey, by
doing so, your display pops out
“Attention” to show the unlock/
lock status as shown below
illustrators.
Q14: Where can I nd the Important
information manual mentioned
in EDFU?
Ans.: Important information manual
can be downloaded on the Philips
website support page.
13.3 Multiview FAQs
Q1: Can I enlarge the PIP sub-
window?
Ans.: Yes, there are 3 sizes to select:
[Small], [Middle], [Large]. You can
press to enter the OSD menu.
Select your preferred [PIP Size]
option from the [PIP / PBP] main
menu.
Q2: How to listen to Audio,
independent of a video?
Ans.: Normally the audio source is
linked to the main picture source.
If you want to change audio-
source input, you can press
enter in the OSD menu. Select
your preferred [Audio Source]
option from the [Audio] main
menu.
Please note that the next time you
turn on your display, the display
will by default select the audio
source you chose last time. In case
you want to change it again, you
need to go through the above
steps to select your new preferred
audio source, which then will
become the “default” mode.
Q3: Why do the sub-windows icker
when I enable PIP/PBP?
Ans: It’s because the sub-windows
video source is interlace timing
(i-timing), please change the
sub-window signal source to
progressive timing (P-timing).
2024 © TOP Victory Investments Ltd. All rights reserved.
This product has been manufactured by and is sold under the responsibility of Top Victory Investments Ltd., and Top Victory
Investments Ltd. is the warrantor in relation to this product. Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips N.V. and are used under license.
Specications are subject to change without notice.
Version: 34M2C6500E1T
