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15
Australian & New Zealand Product Warranty Statements of Standard Warranty Conditions
Australian Customers
Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
New Zealand Customers
Nothing herein contained shall be construed in any way as
excluding or limiting your rights under the Consumer Guarantee
Act 1993.
Our Warranty
This product is also covered by the manufacturer’s warranty set
out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the
date of purchase and for refrigeration appliances will have an
additional thirty six (36) months after the first twenty four (24)
months on the Sealed System (PARTS only) Compressor &
condenser etc. The labour cost to replace these parts is the
responsibility of the customer. This is in addition to (and does
not exclude, restrict or modify) any rights or remedies to which
you may already be entitled under the Australian Consumer Law
or the New Zealand Consumer Guarantee Act 1993 relating to
this product. Our Warranty (which is subject to the conditions
below) covers rectification free of charge of any fault arising from
defective materials or components, or faulty workmanship. The
product will be repaired or replaced at the option of Omega, and
all costs of installation, removal, cartage, freight travelling
expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
1. That the purchaser contact Omega prior to any product
repair.
2. That the purchaser carefully follows all instructions provided
with the product and complies with all relevant electrical &
plumbing regulations in their State when installing the
product.
3. That the purchaser carefully follows the instructions
provided in the owner’s handbook relating to the proper use
and care of the product and does not use the product for
any purpose other than the DOMESTIC use for which it has
been designed. If the appliance is used in commercial
applications or for rental purposes, Our Warranty is limited
to a warranty of Twelve (12) months covering all parts with
Three (3) months on any labour cost of service or repair.
Service Area
The provision of service under Our Warranty is limited by the
boundary / territory area of the nearest service centre. Travelling
cost incurred for service outside this area is not covered by Our
Warranty
and service will incur commercial cost to be paid by the
customer regulated by the number of kilometers travelled
beyond the service area. These costs will be disclosed to you for
acceptance by you prior to your claim being processed.
Microwave ovens must be returned to your nearest Authorised
Service Centre for repair as they are a carry in serviceable
appliance.
What is Covered by our Warranty
During the warranty period, Omega or its authorised Service
Centre will, at no extra charge, if your appliance is readily
accessible without the need of special equipment and subject to
the terms and conditions of this warranty, repair or replace any
parts which it considers defective.
What is not Covered by our Warranty
1. Products installed damaged or incomplete or not in
compliance with the relevant electrical & plumbing
regulations in their State.
2. Normal wear and tear e.g. cleaning, light globes, filters etc.
3. Failure resulting from power surges and electrical storms.
4. Insect or vermin infestation.
5. Unauthorised repairs or use of non-genuine Omega parts.
6. Any failure caused by the product not being used in
accordance with the instruction and the installation manual
provided with the product.
7. Misuse or abuse, including failure to properly maintain or
service.
8. The clearing of blockages in pumps and hoses.
9. Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid spill-
overs, accidental damage or damage caused from cleaning
products not recommended by Omega.
How to Claim Our Warranty
While registering your warranty is not a requirement, for peace
of mind you can register your warranty at
omegaappliances.com.au.
To make a claim under Warranty you will need to contact
Omega in Australia or New Zealand by using the contact details
below.
If you are contacting Omega regarding any warranty claims and
spare parts inquiries, please make sure you have the following
information on hand:
1. Product Name/Model Number
2. Serial Number/s
3. Purchase Date (as per invoice or proof of purchase)
4. Purchased From
5. Warranty Registration Number (if registered)
Contact Us Australia
Omega is a division of Shriro Australia Pty Ltd
Phone: 1300 739 033
Email: customercare@omegaappliances.com.au
Contact Us New Zealand
Omega is a division of Monaco Corporation (member of Shriro)
Phone: 09 415 6000
Email: customercare@monacocorp.co.nz
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