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12
Troubleshooting
Before Calling for Service
If the unit appears to be malfunctioning, read through the “Operation” section of this manual
first. If the issue persists, check the Troubleshooting Guide below. Some of the problems
mentioned in the Troubleshooting Guide can be solved easily without a service call.
Problem
Possible Cause
Probable Correction
The ice maker doesn’t operate.
The ice maker is unplugged.
Plug in the ice maker.
The breaker is tripped.
Check the breaker. If the
problem occurs again, call for
service to check for a short
circuit in the unit.
The ice maker’s power button
is set to OFF.
Switch the ice maker’s power
button to ON.
The ice storage bin is full of ice
or wire shut-off arm is locked in
the up position.
Remove some of the ice. Be
sure the wire shut-off arm is
lowered.
The water doesn’t feed in after
the ice maker starts.
The water supply tap is turned
off.
Turn on the water supply tap.
The water supply pipe is not
properly connected.
Reconnect the water supply
pipe.
The machine makes ice, but at
a very slow rate.
The condenser is dirty.
Clean the condenser.
The air flow to the ice maker is
obstructed.
Check the installation to ensure
the air flow to the ice maker is
not blocked.
The ambient temperature is
high, or the unit is near a heat
source.
Check the installation to ensure
the ambient temperature is in
the proper range.
Ice harvest control is set too
low.
Adjust ice harvest control to
higher setting (pg. 8).
Water is leaking out of the unit.
The water supply connection is
leaking.
Tighten the fitting.
The unit accumulates frost and
has to be defrosted often.
The door is left open or opened
too often.
Defrost the ice maker as
needed. Keep the door closed
as much as possible.
The ice cubes are partially
formed.
There is not enough water in
the water trough.
Check if the water supply
pressure is below 20 psig. The
water supply or filter may be
restricted.
There is noise during operation.
The unit may not be leveled
and secure.
Level and secure the unit.
No ice is produced.
The wire shut-off arm is locked
in the upright position.
Lower the wire shut-off arm.
No water is being supplied to
the unit.
Turn on the water or contact a
plumber.
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