About this document
This manual is intended for admin istrators and users of the AXIS Q1602
Network Camera, and is applicable to firmware 5.40 and later. It
includes instructions for using and managing the product on your
network. Previous experience of networking will be of use when using
this product. Some knowledge of UNIX or Linux-based systems may also
be bene ficial, for developing shell scripts and applications. Later version
of this document will be posted to the Axis website, as required. See
also the product ’s online help, available via the web-based interface.
Liability
Every care has been taken in the preparation of this manual. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and m anuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within th is docum e nt, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material.
Intellectual Property Rights
Axis AB has intellect ua l property rights relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rights may includ e one or more
of th e patents liste d at http://www.axis.com/pa tent.htm and one or
more additional patents or pending patent applications in the US and
other countries.
This product cont ains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc.,underthetermsofApplePublicSourceLicense2.0(see
http://www.opensource.ap ple.com/apsl). The source code is available
from http://developer.apple.com/darwin/projects/bon jou r/
Equipment Modifications
This equipm ent must be installed and used in strict accordance wit h the
instructions given in the user docum entation. This equipment contains
no user-serviceable components. Un authorized equ ipment changes or
modifications will invalidate all applicable regulatory certifications
and approvals.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Int ernet Explorer, Linux, Microsoft,
Mozilla, Real, SMPTE, QuickTime, UNIX, W indows, WWW are registered
trademarks of the respective holders. Java and all Java-based
trademarks and logos are trademarks or registered trad em arks of O racle
and/or its affiliates. UPnP
TM
is a certification mark of the UPnP
TM
Implementers Corporation.
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answer
ed immediately, your
reseller will forward your queries through the a ppropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
• download user documentation and software updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
• report problems to Axis support staff by lo gging in to your private
support area
• chat with Axis support staff (selected countries only)
• visit Axis Support at www.axis.co m/techsup/
AXIS Q1602 Network Camera
Table of contents
Hardwareoverview .......................................... 4
Connectors .................................................... 5
LEDindicators .................................................. 7
StatusLEDwhenusingFocusAssistant .............................. 8
Replacingthelens ............................................... 8
Accessingtheproduct ....................................... 9
Accessfromabrowser ........................................... 9
AccessfromtheInternet .......................................... 10
Settherootpassword ............................................ 10
TheLiveViewpage .............................................. 11
Mediastreams .............................................. 13
HowtostreamH.264 ............................................ 13
MJPEG ........................................................ 13
AXISMediaControl(AMC) ........................................ 13
Alternativemethodsofaccessingthevideostream .................... 14
Accessingaudiostreams .......................................... 15
Settinguptheproduct ....................................... 16
BasicSetup .................................................... 16
VideoandAudio ............................................ 17
VideoStream ................................................... 17
Stream Profiles ................................................. 18
CameraSettings ................................................ 18
Overlay ........................................................ 19
PrivacyMask ................................................... 20
Focus ......................................................... 20
AudioSettings .................................................. 20
AudioClips .................................................... 21
Live View Config ............................................ 22
Detectors .................................................. 24
CameraTampering .............................................. 24
Motiondetection ............................................... 24
Audiodetection ................................................. 25
Applications . .............................................. 26
Events .................................................... 27
SettingupanActionRule ......................................... 27
Recipients ..................................................... 28
Schedules ...................................................... 28
Recurrences .................................................... 28
Recordings ................................................. 29
RecordingList .................................................. 29
Continuousrecording ............................................ 29
SystemOptions ............................................. 30
Security ....................................................... 30
Date&Time .................................................... 31
Network ....................................................... 32
Storage ....................................................... 36
Ports&Devices ................................................. 37
Maintenance ................................................... 37
Support ....................................................... 38
Advanced ...................................................... 39
Resettofactorydefaultsettings ................................... 40
Troubleshooting ............................................ 41
Checking the firmware ........................................... 41
Upgrading the firmware .......................................... 41
Emergencyrecoveryprocedure ..................................... 41
Symptoms,possiblecausesandremedialactions ...................... 42
Technical Specifications ...................................... 46
Performanceconsiderations ....................................... 48
3
AXIS Q1602 N etwork Camera
Hardware overview
Hardware overview
1
2
3
4
5
6
7
8
1.
Focus puller
2.
Zoom puller
3.
Status LED
4.
Internal microphone
5.
SD memory card slot
6.
Network connector (PoE)
7.
Audio out
8.
Audio in
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AXIS Q1602 N etwork Camera
Hardware overview
1.
Power LED
2.
Network LED
3.
Control button
4.
Iris connector
5.
Power connector
6.
I/O terminal connector
Connectors
Network connector - RJ-45 Ethernet connector. Sup ports Power over Ethernet (PoE). A shielded network cable (STP) must be
used to protect the product against power surges.
Audio in (pink) - 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio out (green) - 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active s peaker
with a built-in a mplifier. A stereo connector must be used fo r the audio out.
SD card slot - A standard or high-capacity SD card (not included) can be used for local recording with removable storage. For
instructions on how to insert and remove an SD card, please refer to the Installation G uide.
Note
Before removal, the SD card should be unmounted to prevent corruption of recordings. To unmount the SD card, go to Setup
>SystemOptions>Storage>SDCardand click Unmount.
Control button - The control button is used for:
• Enabling the Focus Assistant. Press and very quickly release the Control button.
• ConnectingtoanAXISVideoHostingSystemservice.Seepage 33. To connect, press and hold the button for ab out 1
second until the Status LED flashes green.
5
AXIS Q1602 N etwork Camera
Hardware overview
• Connecting to AXIS Internet Dynamic DNS Service. See page 33. To connect, press and hold the button for about 3
seconds.
• Resetting the product to factory default settings. See pag e 40.
Power connector - 2-pin terminal block for power input.
I/O connector
DC power input
Note
For technical specifications, see page 46.
I/O terminal connector - Use in applications for e .g. motion detection, event triggering, time lapse recording and alarm notifications.
In addition to an auxiliary pow er and a GND pin, the I/O terminal connector provides the interface to:
• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by the
VAPIX® Application Programming Interface, output buttons on the Live View page or by a n Action Rule. The output will
show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
• Digital input — An alarm input for connecting devices that can toggle between an open and closed circuit, for example:
PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input
becomes active (shown under System Options > Ports & Devices).
Function Pin Notes
Specifications
GND
1
Ground
3.3 V DC Power
2
Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
Max load = 50 mA
Digital Input
3
Connect to GND to activate, or leave floating (unco
nnected)
to deactivate.
0to+40VDC
Digital Output
4
Internal connection to ground when activated, floating
(unconnected) when deactivated. If used with an external
relay, a diode must be connected in parallel with the load, for
protection against voltage transients.
Max load =100 mA
Max voltage = +40 V DC
6
AXIS Q1602 N etwork Camera
Hardware overview
LED indicators
LED
Color
Indication
Green
Steady for connection to a 100 MBit/s network. Flashes for network activity.
Amber
Steady for connection to a 10 MBit/s network. Flashes for network activity.
Network
Unlit No network connection.
Green Steady green for no rmal operation.
Amber
Steady during startup and when restoring settings.
Status
Red
Slow flash for failed upgrade.
Green
Normal op eration.
Power
Amber
Flashes green/amber during firmware upgrade.
Note
• The Status LED can be configured to be unlit during normal operation, or to flash only when the prod uct is accessed. To
configure, go to Setup > System Options > Ports & Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is a ctive.
• The Status LED can be co
nfigured to flash for identifying the unit. This can be done under Setup > System Options >
Maintenance.
7
AXIS Q1602 N etwork Camera
Hardware overview
Status LED when using Focus Assistant
Status Color
Indication
Green
Focus Assistant is enabled
The lens is optimally adjusted
Amber The camera has been moved, or an object has been inserted in front of the lens. Exit and
restart the Focus Assistant.
The lens is less optimally a djusted
Red The camera has been moved, or an object has been inserted in front of the lens. Exit and
restart the Focus Assistant.
The lens is poorly adjusted
Replacing the lens
It is possible to use optional lenses for this Axis product. To rep lace the lens in the camera:
1. Disconnect the iris cable.
2. Unscrew the standard lens; attach and s crew on the new lens.
Note
There is no need to restart the camera after changing the lens. The camera must however be restarted if you are
interchanging between a P-iris, DC-Iris or fixed/manual iris lens. In order to set the focus and po sition the lens, the camera
must be connected to the network.
To select the Iris Configuration:
1. Go to Video and Audio > Camera Settings from the Setup link in the camera’s webpage.
2. Click Edit... against Iris configuration:. In the dialog that appears, choose the iris that corresponds to the camera’s
lens from the drop-down list and click Ok.
Note
ForP-Irislensesnotlistedinthedrop-down list, download the iris configuration file from www.axis.com
To do this click the Upload tab, b rowse to the file and click Upload.Afterthefile has been uploaded, select the iris from
the drop -down list
and press Ok. In case you select a DC iris configuration for a P-iris lens, an error messag e appears
against Iris configuration in the Camera Settings page.
8
AXIS Q1602 N etwork Camera
Accessing the product
Accessing the product
To install the Axis product, refer to the Installa tion Guide supplied with the pro duct.
The product can be used with most operating systems and browsers. The recommended bro wsers are Internet Explorer with Windows,
Safari with Macintosh and Firefox with other operating systems. See Technical Specifications, on page 46.
Note
• To view s treaming video in Internet Explorer, al low installation of AXIS Media Control (AMC) when prompted.
• QuickTime
TM
is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java
applet for viewing Motion JPEG.
• The Axis product includes (1) H.264 decoder license for viewing video streams and (1) AAC audio license. These licenses are
automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installatio n of
unlicensed copies.
Access from a browser
1. Start a browser (Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address fi eld. To access the product from a
Macintosh computer (Mac OS X), click on the Bonjour tab and select the product from the drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For more information on how to
discover and assign an IP address, refer to the Installation Guide.
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
configured; for instructions see Set the root password, on page 10.
4. The product’s Live View page appears in your browser.
Note
The layout of the Live View page mayhavebeencustomizedtospecificrequireme
nts. Consequently, some of the examples
and functions featured her e may differ from those displayed in your own Live View page.
9
AXIS Q1602 N etwork Camera
Accessing the product
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to t he product. To do this, enable the NAT-traversal feature , which
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Ad vanced.
For more information, please see NAT traversal (port mapping) for IPv4, on page 34.SeealsoAXISInternetDynamicDNSServiceat
www.axiscam.net For Technical notes on this and other topics, visit the Axis Support web at www.axis.com\techsup
Set the root password
To gain access to the Axis product, you must set the password for the d efa ult administrator user root. This is done in the Configure
Root Password dialog, w hich appears when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
HTTPS certificate ensures encrypted exchange of information.
To set the password via a stand ard HTTP connection, enter it directly in the first dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Create self-signed certificate.
2. Provide the requested information and click OK.Thecertificate is created and the password can now be set securely. All
traffic to and from the product is encrypted from this point on.
3. Enter a password and then re-ente r to c onfirm the spelling. Click OK. The password has now been configured.
Note
• The default administrator user name root is permanent and cannot be deleted.
• If the password for root is lost, the product must be reset to the factory default settings. See Reset to factory default
settings, on page 40.
10
AXIS Q1602 N etwork Camera
Accessing the product
The Live View page
If the Axis product has been customized to meet specific requirements, not all the ite ms described below will appear in the Live View
page. The following provides an overview of each available button.
Controls on the Live View page
The Stream Profile drop-down list allows you to select a customized or pre-programmed stream pro file. Stream
profiles are configured under Video & Audio > Stream Profiles.SeeStream Profiles, on page 18.
Click Pulse to activate the output for a defined period of time, such as switching a light on for 20 seconds.
Click the Active/Inactive buttons to manually start and stop a connected device — e.g. switch a lig ht on and off.
The Manual Trigger button can trigger an event directly from the Live V iew page. The button is con figured under
Live View Config > Action Buttons.
Click Snapshot to save a snapshot of the video image. Right-click the video image to save it in JPEG format on your
computer. This button is primarily intended for use wh en the AXIS Media Control viewer toolbar is not availab le.
Enable this button from Live View Config > Action Buttons.
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the audio
clip and click the Play button.
AXIS Media Control viewer tool bar
The AXIS Me d ia Control vie wer toolbar is available in Internet E xplorer only. See AXIS Media Control (AMC), on page 13 for more
information. The toolbar displ ays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the video stream.
The Snapshot button takes a snapshot of the video i mage. The location where the image is saved can be specified
in the AM C Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel full screen view.
The Record button is used to record the current video stream. The location where the recording is saved can be specified
in the AM C Control Panel.
AMC Audio controls
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when
audio is enabled.
11
AXIS Q1602 N etwork Camera
Accessing the product
Speaker button — Click to turn the speakers on or off.
Microphone button – Click to mute or unmute the microphone. In Simplex - Network Camera speaker only mode,
click this button to stop sending audio to the product.
Use the slider to control the volume of the speakers and the microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured
from the A udio tab in the AMC Control panel:
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.
• Toggle mode: Click once to s witch between talking and listening.
Simplex – Network Camera speaker only mode
To send audio, the Talk and Micro phone buttons must both be enabled. Click either button to stop audio
transmission.
12
AXIS Q1602 N etwork Camera
Media streams
Media streams
The Axis product provides several image and video stream formats. Your requirements and the properties of your network will
determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to stream H.264
The video compression standard H.264 makes good use of bandwidth, and can provide high quality video streams at less than 1 Mbit/s.
Deciding which combination of protocols and methods to use depends on your viewing requirements, a nd on the properties of
your network. The available options in AXIS Media Control are:
Unicast RTP
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some images are dropped.
RTP over RTSP
This unicast method (RTP tunneled over RTSP)
is useful as it is relatively simple to configure
firewallstoallowRTSPtraffic.
RTP over RTSP over HTTP
This unicast method can be used to traverse
firewalls. Firewalls are commonly con figured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
Multicast RTP
This method (RTP o ver UDP) should be used for live multicast video. The video stream is al
ways
up-to-date, even if some images are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network ro
uter unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20
simultaneous connections.
AXIS Media Control negotiates with the Axis product to d etermine the transport protocol to use. The order o f priority, listed in the
AMC Control Panel, can be chang ed and the op
tions disa bled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the clients is prohibited. To purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses
standard JPEG still images fo r the video stream. These images are then displayedandupdatedataratesufficient
to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image qualityandaccesstoeveryimage
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media
Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Med ia Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis p roduct.
13
AXIS Q1602 N etwork Camera
Media streams
TheAMCControlPanelcanbeusedtoconfigure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC Control Panel is au tomatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
• Windows Control Panel (from the Start menu)
• Alternatively, right-click the vi deo image in Internet Explorer and c lick Settings.
Alternative methods of accessing the video stream
You can also access video and images from the Axis product in the following ways:
• Motion JPEG server push (if supported by the client, F irefox, for example) . This option maintains an open HTTP connection
to the browser and sends data a s and when required, for as long as required.
• Still JPEG images in a browser.Enterthepathhttp://<ip>/axis-cgi/jpg/image.cgi
• Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTSP, tunneled v ia HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
. The following paths can be used :
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
14
AXIS Q1602 N etwork Camera
Media streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime adds latency to the video stream.
• It may be possible to u se other players to view the H.264 stream using the paths above, although Axis do es not guarantee
this.
Accessing audio streams
The Live View page provides access to audio through AXIS Me d ia Control; in addition audio can be accesse d in the following ways:
• VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/techsup
• Windows Media Player supports simplex audio. The following paths can be used:
-UnicastviaRTP:axrtpu://<ip>/axis-media/media.amp
- Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
- Unicast via RTSP, tunneled v ia HTTP: axrtsphttp://<ip>/axis-media/media.amp
-Multicast:axrtpm://<ip>/axis-media/media.amp
• QuickTime
TM
supports G.711 and AAC audio encoding. The following paths can be used:
- rtsp://<ip>/axis-media/media.amp
- rtsp://<ip>/axis-media/media.3gp
•TheJava applet supports simplex audio with G.711 encoding.
15
AXIS Q1602 N etwork Camera
Setting up the product
Setting up the product
The Axis product can be configur ed by users with a d minis t rator or operator rights. Click Setup in the top right-hand corner of
theLiveViewpage.
• Administrators have unrestricted access to all settings.
• Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings thatshouldbemadebeforeusingtheAxisproduct:
1. Users. See page 30.
2. TCP/IP. See page 32.
3. Date & Time. See page 31.
4. Video Stream. See pa ge 17.
5. Focus. See page 20
6. Audio Settings. See page 20.
The Basic Setup menu can be disab led from System Options > Security > Users.
16
AXIS Q1602 N etwork Camera
Video and Audio
Video and Audio
The video and audio settings c a n be used to optimize video a n d a udio quality. You can configure the following:
• Video stream settings. See page 17.
•Streamprofiles. See p age 18.
• Camera settings. See page 18.
• Overlay image. See page 19.
•Privacymask.Seepage 20.
•Focus.Seepage 20.
• Audio settings. See page 20.
• Audio clips. See page 21.
Video Stream
You can define the following video stream settings from Video & Audio > Video Stream:
•Image.Seepage 17.
• H.264. See page 18.
•MJPEG.Seepage 18.
Image
You can modify the image resolution and compression, and rotate the image from the Image tab (Video & Audio > Video Stream).
Setting the compression level affects the image quality and bandwidth; the lower the compression, the higher the image quality
with higher bandwidth requirements.
To avoid bandwidth problems on the netw ork, you can limit the frame rate allowed to each viewer. The maximum frame rate can be
set to Unlimited, or you can limit the frame ra te to a value.
17
AXIS Q1602 N etwork Camera
Video and Audio
An image or text can be superimposed over the image as overlay. See Overlay, on page 19.
Save your settings before they can take effect.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high q uality video streams at low bit rates.
An H .264 video stream consists of different types of frames such as I-frames, P-frames and B-fra mes. An I-frame is a comple te image
whereas P-frames and B-frames only contain the differences from previous/future frames.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length saves considerably on
bandwidth but may have an adverse affect on image quality.
The Axis product supports two H.264 profiles.TheMainprofile provides higher compression than the Baseline pr ofile with the same
video quality, b u t requires more processing power to decode.
ThebitratecanbesetasVariable Bit Rate (VBR) or Constant Bit Rate (CBR). VBR adjusts the bit rate according to the image
complexity, using up more bandwidth for incre as ed activity in the image, and less for lower image activity. CBR a llow s you to s et a
fixed Target bit rate that consumes a predictable amount of bandwidth. As the bit rate wo uld usually need to increase for increased
image activity, but in this case cannot, frame rate and image quality are affected negatively. To partly c ompensate for this, it is
possible to prioritize either frame rate or image quality. Not setting a priority means that frame rate and image qua lity are equally
affected. You must save your settings before they can take effect.
The current bit rate can be set to appear as text overlay. To do this, select the Include text check box option under Overlay Settings
and enter the code #b in the field.
MJPEG
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the
bandwidth and storag e used by the Motion JPEG video stream in these situations. Setting the fram
esizetotheDefault setting
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage,
the ma ximum frame size should be set to an optimal value.
Stream Profiles
There are four pre-programmed stream profiles available for quick set up. The settings for these can be adjusted. Ne w customized
profiles can also be created. Each profile has a descriptive name, indicating its purpose.
•Thestreamprofiles can be accessed from the Stream profile drop-down list in the Live View page.
• To add, copy, modify, and remove stream profiles go to Video & Audio > Stream Pro files.
• To select the default stream profile go to Live View Config > Stream Profile and choose the profile from the drop-down list.
For more information
seetheonlinehelp
on this page.
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
Increasing the Color level increases the color saturation. The value 100 gives m aximum color saturation. The value 0 gives a
black and white i mage.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharpe r image might incre ase image noise es pecially in l o w light
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
18
AXIS Q1602 N etwork Camera
Video and Audio
The Contrast can be adjusted using the slidebar.
White balance
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Ax is
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a de scription of each available setting, see the online h e lp
.
Wide Dynamic Range
Wide dynamic range can improve the exp osure when there is a considerable contrast between light and dark areas in the image.
Exposure Settings
Configure the exposure settings to s uit the image quality requirements in relation to lighting, frame r ate and bandwidth
considerations.
Exposure value - Click in the bar to fine-tune the exposure.
Exposure control - These settings is used to adapt to the amount of light used. Automatic is the de fault settings can be used in most
situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove
flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.
Enable Backlight compensation - Enable this option if a bright spot of light, for example a light bulb, causes other areas in
the image to appear too dark.
Exposure zones - This settings determines which part of the image is used to calculate the exposure. For most situations, the Auto
setting can be used. For particular requirement, select a predefined area.
IR cut filter
The IR cut filter prevents infrared (IR) light from reaching the imag e sensor. In poor lighting conditions, for example at night, or
when using an IR lamp, set the IR cut filter to Off. This increases light sensitivity and allows the product to “see” infrared lig ht. The
image is shown in black and white when the IR cut filter is off.
If using automatic Exposure control,settheIRcutfilter to Auto to automatically switch between On and Off accordingtothe
lighting conditions.
Overlay
Overlays can be used to provide extra information and are superimposed over the video image. With overlay text it is possible to
include date and time or view the current bit rate a s overlay text.
To include the current bit rate as overlay text go to Video & Audio > Video Stream > Overlay Settings,selecttheInclude text check
box option, a nd enter the code #b in the field. See the online help
for supported formats.
Overlay i mage
An overlay ima ge can be us ed to provide e x tra information, o r to mask a part of the video image.
To use your own image, such as a logo, first upload the image to the Axis product. Go to Video & Audio > Overlay Image,browsefor
anduploadtheimagefile on the computer. The fi lecanthenbeselectedfromtheUse overlay image drop-down list.
To place an overlay image at specificcoordinates,gotoVideo & Audio > Video Stream and select the Include overlay image at
coordinates check box option and enter the X and Y coordinates.
For more information see the online help
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AXIS Q1602 N etwork Camera
Video and Audio
Privacy Mask
A privacy mask is an area of solid color that prohibits users from viewing parts of the monitored area. Privacy masks canno t be
bypassed via the VAPIX® Application Programming Interface (API).
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and
indicates if they are enabled.
You can add a new mask, re-size the mask with the mouse,chooseacolorforthemask,andgivethemaskaname.
For more information, see the online help
Focus
You can focus the network camera under Video & Audio > Focus by following the instructions on this page. For most applications,
the adjustments under the Basic tab are sufficient to define zoom and focus. If required, additional adjustments can be made under
the Advanced tab to find the optimal focus position. Before focusing, alwa ys click Open iris to open the iris to its m aximum. This
gives the smallest depth of field and thus best conditions for correct focusing. After focusing, click Enable iris to enable the iris again.
Note
The back focus (step 2) should o nly be reset if the camera has been focused previously.
Set focus as precisely as possib le using the focus puller on the lens (step 3) before starting the automatic fine-tuning (step 4).
Ifthecameraisplacedsothatitisdifficult to look at the image and move the pullers at the same time, you can use the
Focus Assistant to focus the camera; for instructions, see the Installation Guide supplied with the product.
Audio Settings
The audio functionality for each video stream is enabled under Video & Audio > Video Stream > Audio.
Audio Channels
Select the type of audio transmis sion from the Audio mode: drop-down list (Video & Audio> Audio Settings). The diffe rent types are:
Full duplex - Simultaneous two-way audio allowing you to transmit and receive audio (talk and listen) at the same time. There is no
echo cancellation; i f feedback loops appear, try moving the microphone or the speaker.
Half-duplex - Audio can b e transmitted in both directions between the Axis product and the client computer, but only in one
direction at a time. You must actively receive sound using the Talk/Listen button visible in the Live View page (see AXIS Media
Control viewer toolbar). In Push
-To-Talk mode, click and hold the button to s peak and release it whe n done. In Toggle mode, click
once to switch between speaking and listening.
The Talk/Listen mode is configured from the Audio tab in the AMC control panel (see AXIS Media Control on page 13),
Simplex - Network Camera speaker only - Audio is transmitted from the client to the Axis product and played by the speaker
connected to the product. To send audio, the Talk and Microphone buttons in the AMC toolbar must both be enabled. Click either
button to stop audio transmission.
Simplex - Network Camera m icrophone only - A udio captured by the microphone connected to the Axis product is transmitted from
the pro
duct to one or mo re clients.
For
more information about these settings, please see the online help
.
Audio Input
An external microphone or a line source can be connected to the product’s Audio-in connector. Configure the audio input settings
under Video & Audio > Audio Settings.
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AXIS Q1602 N etwork Camera
Video and Audio
Source - Select Microphone for an external microphone or Line for a Line in device, e.g. an audio mixer for multiple microphones or
a microphone with a built-in amplifier.
Microphone power - Microphone power should only be used with e lectric microphones that have no battery and when using the
internal microphone. This setting should not be enabled when using a dynamic or battery powered microphone.
Input gain - Control the volume (dB Full Scale) of the audio input. If the sound is too low, choose a higher dB. If the sound is too
high, choose a lower dB. The Level bar gives a visual representation of the audio signal in dB Full Scale.
• Green — the signal is at a good level.
• Yellow — the signal is becoming distorted.
• Red — The signal is distorted
Encoding - Select digital audio encoding format.
• G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system.
• G726 is an unlicensed speech codec that is most commonly used within the security industry.
• ACC requires a license for both encoding and decoding. AAC is the least complicated a n d most widely used code c. If
achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included
in the Axis product.
Sample rate - The number of times per second the sound is sampled. A higher sample rate will provide bette r audio quality, but
also requires a greater bandwidth.
Bit rate - Set the required bit rate depending on the selected encoding. A higher bit ra te will give better audio quality. A lowe r bi t
rate may have latency or delay, but will require less bandwidth.
For more information about these settings, please see the online help
.
Audio Output
An external speaker can be connected to the product’s Audio-out conn
ector. Confi gure the audio output settings under Video
&Audio> Audio Settings.
Output gain - Control the volume (dB Full Scale) of the line audio output. The output can be used with high impedance headphones or
connected to another am plifier with speakers. If the sound is too low, choose a higher dB. If the sound is too high, choose a lower dB.
Audio Clips
An audio clip is a sound file that can be played either when an event occurs or manually from the Live View page. Audio clips can
be uploaded to the product or recorded by a microphone connected to the produ ct.
You can add, play, download, modify and remove audio clips from Video & Audio > Audio Clips. For more in formation see the
online help
.
Note
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio
tab under Video & Audio > Video Stream.
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AXIS Q1602 N etwork Camera
Live View Config
Live View Config
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of
theLiveViewpage.
•StreamProfile. See page 18.
• Default Viewer for Browser. See page 22.
• Viewer Settings. See page 23.
• Action Buttons. These are the buttons described in Controls on the Live View page, on page 11.
•UserDefined Links. See page 23.
• Output Buttons. See page 23.
Default viewer for browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.
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AXIS Q1602 N etwork Camera
Live View Config
Browser Viewer Description
AMC
Recommended viewer in Internet Explorer (H.264/Motion JPEG)
QuickTime
H.264
Java applet
A slower imaging alternative to AMC. Requires one of the following installed
on the client:
• JVM (J2SE) 1.4.2 or higher
• JRE (J2SE) 5.0 or higher
Windows Internet Explorer
Still image Displays still images only. Click the Refres h button in your browser to view a
new image
Server Push
Recommended viewer for other browsers (Motion JPEG).
QuickTime
H.264
Java applet
A slower imaging altern ative to Server Push (Motion JPEG only).
Other browsers
Still image Displays still images only. Click the Refres h button in your browser to view a
new image
For more information, please see the online h elp .
Viewer Settings
Options for the viewer are configured under Live View Config > Viewer Settings.
•TheShow viewer toolbar option will display the AX IS Media Control (AMC) or the QuickTime viewer toolbar unde r the
video image in your browser.
• H.264 decoder installation. The administrator can disable install
ation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decod er licenses can be purchased from your
Axis reseller.
• You can enable recording from the Live View page. The recordings are saved to the location specified in the AMC Control
Panel. See AXIS Media Control (AMC), on page 13.
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL
to link to. When defining a web link do not rem ove the 'http://' from the URL address. Custom links can be used to run scripts or
activate external devices
connected to the product, or they can link to a web p age . Custom links defined as cgi links will run the
script in the background, in a hidden frame. D efining the link as a web link will open the link in a new window.
Output Buttons
An output on the Axis product can be controlled directly from the Live View page, by enabling the display of output buttons. To
display the
output buttons in the Live View page, select the type of control to use for the port from the drop-down list under
Live View Config > Output Buttons:
• Pulse activates the output for a defined period of time. The pulse time can be set as short as 1/100 second, and as
long as 60 seconds
• Active/Inactive displays two buttons (on/off). The output ports must first be configured under System Options> Ports &
Devices > I/O Ports.SeeI/O Ports, on page 37.
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AXIS Q1602 N etwork Camera
Detectors
Detectors
Camera Tampering
Camera Tamper ing can generate an alarm whene ver the camera is repositioned, or when the lens is covered, sprayed or severely
defocused. To send an alarm, for example an email, an action rule must be set up.
To configure tampering:
1. Go to Detectors > Camera Tampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. This ca n help prevent false
alarms for known conditio ns that affect the image.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,
covered, or rende red severely out of focus.
4. Click Save.
To configure the product to send an alarm when tampering occurs:
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name for the action rule.
4. Under Condition, select Detectors from the Events list.
5. Select Tampering from the list of detectors.
6. Optionally, select a schedule and set additional conditions.
7. Select the action. To send an email, select Send Notification a
nd select a Recipient from the list of defined recipie nts.
For more information on actions rules, see Events, on
page 27.
Motion detection
Motion detection is used t
ogenerateanalarmwhenevermovementoccurs(orstops)intheview.Upto10IncludeandExclude
windows can be configured:
• Include windows — target specific areas within the who le video image
• Exclude windows —define areas within an Include window that should be ignored (areas outside Include windows
are automatically ignored)
Once configured, motion detection windows appear in the list of Detectors in Action rule setup. See Setting up an Action Rule, on
p
age 27.
Note
Using the motion detection feature may decrease the product’s overall performance.
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AXIS Q1602 N etwork Camera
Detectors
Audio detection
The Axis product can be configured to generate an alarm when audio rises above, falls below or passes the audio alarm level.The
alarm level can be set in the range 0–100 where 0 is the most s ensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
2. Set the audio alarm level and click Save.
3. Go to Events > Action Rules and s et up an action rule, see Setting up an Action Rule, on page 27.
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AXIS Q1602 N etwork Camera
Applications
Applications
Third party applications can be uploaded to and instal led on the Axis product. For more information, go to www . ax is.com/applications
To upload an application, go to Applications > Packages, click Browse to locate the file and then click Upload Package. Click on the
uploaded application’s name to open the menu options Settings, License and About.Forconfiguration instructions, please refer to
the documentation provided with the application.
Most applications need a license to run. To install the license, select the License menu option. If the product is connected
to the Internet, Automatic Installation appears in the web page. If the product is not connected to the Internet, go to
www.axis.com/applications to acquire a License key. You will need a license code and the product’s serial number (found on the label
and under System Options > Support > System Overview) to receive a license key.
Installed Applications lists installed applications with information about the version and the ve n dor , the status of the applica tion
(running or not running), and information about the license.
Use the Start and Stop buttons to start and stop the application.
To generate a log file f or the application, select the application and click Log.
Note
It is recommended to run one application at a time. Avoid running applications when motion detection is active.
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AXIS Q1602 N etwork Camera
Events
Events
The Axis product can be configured to perform actions when different events occur, for example, start a recording w h e n motion is
detected. The set of conditions that defines how and when the action is triggered is called an Action Rule. The action rule will apply
at specific periods called Schedules. It is possible to specify how often the action rule will recur. This is called Recurrences.
Events that can trigger an action include:
• Detectors, for example audio detection and motion detection
• Hardware — if the temperature falls outside the operating range of the product
• Input Signal — when the product’s I/O port receives a signal from an external device, such as a smoke detector or switch
• Storage — when a storage device is a vailable, locked or full
• System — when the pro duct is started
•Time
Possible actions include:
• Day/Night Vision Mode
• Output Port — activate an output to, for example, sound an alarm or lock a door
• Play Audio Clip
• Record Video — record video and save to a selected storage
•SendImagesandNotificatio ns — once recipients have been set up, a notification can be sent that an event has occurred
•StatusLED
Setting up an Action Rule
An action rule defines the conditions that must be met for the p roduct to perform an action, for example record video or send email
notifications. If multiple condit
ions are defined, all m ust be met to trigger the action.
The following example descr
ibes ho w to set up an action rule to send an email if there is movement in the product’s field of view:
1. Go to Events > Action Ru
les and click Add.
2. Select the Enabl
eruleoption and enter a descriptive name for the rule.
3. Select D
etectors from the Event drop-down list.
4. Sel
ect Motion Detection from the drop-down list.
5. Set one of the available pre-programmed time intervals from the Schedule drop-down list.
6. Select Send Notification from the Ty pe drop-down list.
7. Select where to send the no tification from the Recipient drop-down list.
To add additional criteria, select the Additional conditions option. Add and select the desired options as described above.
To copy, modify or remove an action rule, select the action rule in the Action Rule List and click Copy, Modify or Remove.
For more information, see the online help
.
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AXIS Q1602 N etwork Camera
Events
Recipients
Recipients receive image files and notification messages. A recipient can be an FTP, HTTP or TCP server, a network share or an email
address. TCP servers are used for notification messages only.
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Schedules
An action can be s et up to occur on a schedule. Included in the list are predefined schedules for after and during office hours,
weekdays or weekends.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the info rmatio n needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an Action Rule, select the schedule from the Sch
edule drop-down list in the Action Rule Setup page.
Recurrences
An action can be set up to recur a specific number of
times in a period, for example every 2 minutes or every hour.
To set u p a recurrence :
1. Go to Events > Recurrence
s and click Add.
2. Enter a descriptiv
e name and recurrence pattern.
3. Click OK.
To use
the recurrence in an Action Rule, first select Time from the Event drop-down list in the Ac tion Rule Setup page a nd then select
the recurrence from the second drop-down list.
To modify or remove re currences, select the recurrence in the Recurrences List and click Modify or Remove.
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AXIS Q1602 N etwork Camera
Recordings
Recordings
TheAxisproductcanbeconfigured to record video continuously or according to an action rule:
• To start a continuous recording, see page 29.
• To set up a ction rules, see page 27.
• To access recordings, see Recording List, on page 29 .
•Toconfigure came ra controlled storag e, see Storage, on page 36.
Recording List
Recordings made to the SD card and network share are listed on the Recordings > List page. The list shows each recor ding’s start
date an d time, duratio n and the event that triggered the recording.
To play or download a continuous recording, follow these steps:
1. Go to Recordings > List.
2. Use the filter to narrow the list of recordings. Enter the desired filter criteria and click Filter. Some filters may take
a long tim e to complete.
3. Select the recording .
4. Click Play to play the recording, or click Download to download the recording.
Multiple recordings can be downloaded at the same time. Select the recordings and click Download. The downloaded file is a zip file
containing a minimum of three files, of which the Matroska (mkv) files are the actual recordings. The recordings are time-stamped
with the date and time they were downloaded (that is, not the date the
recordings we re made).
Note
To play recordings in Windows Media Player, A XIS Matroska File Splitter must be installed. AXIS Matroska File Splitter
can be downloaded from www.axis.com/techsup/software
For detailed recording and video information, select a recording and click Properties.
To remove a recording, select the recording and click Remove.
Continuous recording
The Axis product can be configured to continuously save video to an SD card or network share. To prevent the disk from becoming
full, it is recommended to configure the disk to automatically remove old recordings se e Storage, on page 36.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select from the SD card or network share from the Disk list.
4. Select a Stream profile to use for continuous recordings.
5. Click Save to save and start the recording.
Note
An ongoing recording will be restarted and all p re vious continuous recordings will be removed if a new stream profile is
selected.
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AXIS Q1602 N etwork Camera
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also po ssible to allow anonymous viewer login, which means
that anybody may access the Live View page.
The user list displays authorized users and user groups ( acces s levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSPPasswordSettings, select the type of password to allow. You may need to allow unencrypted passwords if there
are viewing clients that d o not suppo rt encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in aga in and be configuredtousethisfunctionality.
Under User Settings, select the enable anonymous viewer login option to allow a nonymous usersaccesstotheLiveViewpage.
Deselect the option Enable Basic Setup to hide the Basic S etup menu. Basic Setup provides quick access to settings that should be
made before using the Axis product.
ONVIF
ONVIF (Open Ne twork Video Inte rface Forum) is a global interfa ce standard that makes it easie r for end users, integrators, consulta n ts,
and manufactur ers to take advantage of the po ss ibilities offered by network video technology. ONVIF e nables intero p erablity be tween
different vendor pro ducts, increased flexibility, reduced cos
t and future -proof systems.
By creating a user you automatically enable ONVIF commu
nication. Use the user name and password with all ONVIF communication
with the product. For more information see the Developer pages at www.axis.com
IP Address Filter
IP address filtering is ena ble d on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are
allowed or denied access to th
e Axis product. Select Allow or Deny from the list a nd click Apply to enab le IP address filtering.
The administrator can a
dd up to 256 IP address entries to the list (a single entry can contain multiple IP addresses). The users from
these IP addresses need to be specified in the user list with the appropriate access rights. See System Options > Security > Users.
HTTPS
The Axis product supports encrypted browsing using HTTPS. This is configured on the System Options > Security > HTTPS page.
A self-signed ce rtificate can be used until a Certificate Authority-issued certificate has been obtained. Click Create self-signed
cert
ificate to install a self-signed certificate. Although self-signed certificates are free and offer some protection, true security is only
implemented after the installation of a signed certificate issued by a Certificate Authority.
To obtain a signed certificate from an issuing Certificate Author ity, click Create Certificate Request. When the signed certificate
is returned, click Install signed certificate to import the certificate. The properties of any certificate request currently resident in
the product or installed can be viewed by clicking Properties.
To enable HTTPS in the Axis product, the HTTPS Connection Policy must be set for each user group.
For more information, see the online help
.
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AXIS Q1602 N etwork Camera
System Options
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on E AP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must authenticate themselves. The authentication is perfo rmed by a
third-party entity called an authentication s erver, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft
Internet Authentication Service.
In Axis' implementation, the netw ork de vice and the authentication server authenticate themselves with the help of digital
certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security). The certificates a re provided by an
Certification Authority (CA). You need:
•aCAcertificate to validate the identity of the authentication server
• a CA-signed client certificate and a private key to authenticate the network device.
To allow the netwo rk device to access a network protected by IEEE 802.1X:
1. Obtain a CA certificate, a client certificate and a client private key (contact your network administrator).
2. Go to Setup > System Options > Security > IEEE 802.1X and upload the CA certificate, the client certificate and the
client private key.
3. Under Settings, select the EAPOL version, provide your EAP id entity and private key password.
4. Check the box to enable IEEE 802.1X and click Save.
Certificates
CA Certificate The CA certificate is used to validate the identity of the authentication server. Enter the path to
the certificate directly, or locate the file using the Browse button. Then click U
pload.Toremove
acertificate , click Remove.
Client certificate
Client private key
The client certificate and private key are used to authenticate the network device. They can be
uploaded as separate files or in one combined file (e.g. a PFX file or a PEM file). Use the Client
private k ey field if uploading one combined file. For each file, enter the path to the file, or locate the
file using the Brow
se button. Then click Upload.Toremoveafile, click Remove.
Settings
EAPOL version
SelecttheEAPOLversion(1or2)asusedinyournetworkswitch.
EAP identity
Enter the user identity (maximum 16 characters) associated with your certificate.
Private key password
Enter the password (maximum
16 characters) for the private key.
Enable IEEE 802.1X
Check the box to enable the IEEE 802.1X protocol.
Audio Support
Select Enable audio support to allow clie nts to retrieve audio streams from the Axis product. For information on how to con figure
audio settings, see Audio Settings, on page 20.
Note
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
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AXIS Q1602 N etwork Camera
System Options
To change the date and time settings, select the preferred Time mode under New Server Time :
• Synchronize with computer time sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
• Synchronize w ith NTP Server obtains date a nd time from an NTP server. With this option, date and time settings are
updated continuously. For information on N TP settings, see NTP Configuration, on page 33.
If using a host name fo r the NTP server, a DNS server must be configured. See DNS Configuration, on page 33.
• Set manually allows you to manually set date and time.
If using a n NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the
predefined formats or see File Naming & Date/Time Formats in the online help
for info rmation on how to create custom date and
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
Network
Basic T CP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of IP
addresses. DHCP should only be enabled if using dynamic IP address notification,oriftheDCHPcanupdateaDNSserver,which
when allows you to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 40) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Con figuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The IP address can be set using ARP and Ping. Fo r instructions, see the product’s Installation Guide.
ARP/Ping is enabled by default. To disa b le , uncheck the box under System Options > Network > TCP/IP > Basic.
The ARP/Ping service is automatically disabled two minutes after the product is started, or as soon as an IP address is set. To reset the
IP address, the product must be restarted to activate ARP/Ping for an additional two minutes.
Pinging the product is still possible when this service is disabled.
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AXIS Q1602 N etwork Camera
System Options
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
any location. For more information and help to find a local AVHS Service Provider go to w ww.axis.com/hosting
AVHS is enabled by default. The settings are configured under System Options > Network > TCP IP > Basic .
One-click enabled - Press the product’s control button (see Hardware overview, on page 4 ) to connect to an AVHS service over the
Internet. Once registered, Always will be enabled and the Axis product stays connected to the AVHS service. If the product is not
registered within 24 hours from when the button is pressed, the product will disconnect from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with A X IS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic.Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translatio n of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address v ia DHCP to use the DNS settings pro vided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Mu ltiple domains can be separated by
semicolons. The host name is always the firstpartofafullyqualified domain name, for example, myserver is the host name in the
fully qualified domai n name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary a nd secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Pr otocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be access ed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running o n IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help
.
33
AXIS Q1602 N etwork Camera
System Options
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the p roduct from o ther hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP ad dress at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. Any port in the
range 1024–65536 can be used. The default setting is 80.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. Any port in the
range 1024–65536 can be used. The default setting is 443.
To enable HTTPS, go to System Options > Security > HTTPS. Fo r more information, see page 30.
NAT traversal (port mapping) for IPv4
A network router allows de vices on a private network (LAN) t o sha re a single connection to the Internet. This is done by for warding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intrane t (LAN) and you wish to make it available from the other
(WAN) side of a N AT route r. With NAT trave rsal properly configured, all HTTP traffic to an external HTTP port in the NAT router
isforwardedtotheproduct.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnP
TM
.
• The router has many d ifferent names: “NAT router”, “Network router”, “Internet Gateway”, ”Broadband router”, “Broadband
sharing device” or “Home firewall” but the essential purpose of the device is the sa
me.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnP
TM
.
Note that UP nP
TM
must be enabled in the product (see System Options > N etwork > UPnP).
Use manually selected NAT router - Select this option to m anually s elect a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router i s selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter the port number in the field. If no port is
entered here, a port number is automatically selected when NAT traversal is enabled.
Note
• An alterna tive HTTP port can be used or be active even if NAT traversal is disabled . This is useful if your NAT router does
not support UPnP a nd you need to manually configure p ort forwarding in the NAT router.
• If you attempt to man
ually enter a port that is already in use, anothe r available port is automatically selected .
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firm ware, user applications, etc. The FTP server can be d isabled
under System Options > Network > TCP/IP > Advanced.
34
AXIS Q1602 N etwork Camera
System Options
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other l ocations a nd servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port numb er can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 vide o streams will not be ava ilable if the RTSP server is disabled.
SOCKS
SOCKS is a netwo rking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a fire wall, and
notifications, uploads, alarms, etc need to be send to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
TheQoSsettingsareconfigured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark the following types of traffic: live vide o, live audio, event/alar m traffic and management traffic.
Note
Live audio DSCP will be equal to live video DSCP if H.264 ove r RTSP is used.
SMTP (email)
To send event and error email messages from the Axis product via SMTP (Simple Mail Tr ans fer Protocol), an SMTP mail server must be
set up. This is done under System Options > Network > SMTP (email).
Enter the host names o r IP addresses and port numbers for the primary and secondary mail servers in the fields provided. A From
email address is also required. If the mail server requires a
uthentication, check Use authentication to log in to this server and enter
the necessa ry information.
SNMP
The Simple Network Management Protocol (SNM P) allows remote management of network devices. An SNMP com munity is the
group of devices and management stati
on running SNMP. Community names are used to identify groups.
The Axis product can be configured
to support SNMP on the System Options > Network > SNMP page.
Depending on the level of sec
urity required, select the version on SNMP to use.
SNMP v1/v2 provides the
lowest level of security. The community name can be specified as a password for read or read/write
access to all s upported SNMP devices. The default password for the Read community is public and the default password for the
Write community is write.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send mess age s to a management system on important events and status
change
s. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.
35
AXIS Q1602 N etwork Camera
System Options
The following trap s are available:
•Coldstart
•Warmstart
•Linkup
• Authentication failed
SNMP v3 provides encryption and s ecure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be e nabled, see HTTPS, on page 30. To enable SNMP v3, check the b ox and provide the initial user
password.
Note
The initial passwo rd can o nly be set once. If the password is lost, the Axis product must be reset to factory default, see
Reset to factory default settings, on page 40.
UPnP
TM
The Axis product includes support for UPnP
TM
.UPnP
TM
is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
UPnP
TM
can be disa bled under System Options > N etwork > UPnP
TM
.
RTP/H.264
The RTP port range and multicast settings a re configured under System Options > Network > RTP.
The RTP port range defi nes the range of ports from which the video/audio ports are auto
matically selected. For multicast streams,
only certain IP addresses and port numbers should be used.
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by op erating
systems and clients that support this protocol.
Bonjour can be disabled under System Options
>Network>Bonjour.
Storage
SD card
The SD/SDHC memory card (not included) is managed on the System Options > Storage page. Click SD card to open Storage
Management.
Mounting is done automatically when the card is inserted or when the product boots. SD cards are normally preformatted w hen
purchased, but if needed, click Format to forma t the card.
Note
To pre
vent corruption of recordings, the SD card should always be unmounted before removal.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Re pair.
To avoid filling the card, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the share a nd protect recordings from being removed, select Lock under Recording Settings.
36
AXIS Q1602 N etwork Camera
System Options
For more information, see the online help .
Network Share
Network share allows you to add network storage such as a NAS (Network Attached Storage) or any server that uses CIFS (Common
Internet File System) and use them for storage of recording s.
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field.
5. If required, select The share requires login and enter the user name a nd password.
6. Click Connect.
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings,selectRemove recordings
older than and select the number of days or weeks.
To stop writing to the share a nd protect recordings from being removed, select Lock under Recording Settings.
Ports & Devic es
I/O Ports
The Axis product provides one input port and one output port for co
nnection of exte rnal devices . For inform ation on how to
connect external devices, see Connectors, on page 5 .
The I/O ports are configured under System Options > Ports & Devices > I/O Ports. The ports can be given descriptive names and their
Normal states can be configured as Open circuit or Grounded circuit.
Port Status
The list on the System Options >
Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis prod
uct provides several maintenance functions. These are available under System Options > Maintenance.
Click Re
start to perform a co rrect restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Click Restore to reset most settings to the factory default values. The fo llowing settings are not affected:
• the boot protocol (DHCP or static)
• the static IP address
• the default router
• the subn et mask
•thesystemtime
37
AXIS Q1602 N etwork Camera
System Options
• the IEEE 802.1X settings
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to factory default settings, on page 40.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same locati on.
For information about firmware upgrade, see Upgrading the firmware, on page 41.
Support
Support Overview
The System Options > Support > Support Overview page provides information on trou
bleshooting and contact information,
should you require technical assistance.
See also Troubleshooting, on page 41.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmwar e vers ion,
IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup p age.
Logs & Reports
The System Options > Support > Logs & R eports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support
, please provide a v alid Server Report with your query.
System Log - Provide
s information about system events.
Access Log - Lis
ts all failed attempts to access the product. The Access Log can also be configured to l ist all connections to the
product (see below).
Server Report - Provides information about the product status in a popup window. The A ccess Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server r eport creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s
Live View that also shows the settings specified under Video Stream>Image>Image Appearance. The server report .zip file should
always be included when contacting support.
38
AXIS Q1602 N etwork Camera
System Options
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media stream s.
Crash Report - Ge ne rates an archive with debugging informa tion. The r epo rt takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration.
The Access Log can be co nfigured t o list all connections to the product (select Critical, W arnings & Info). If required, a different log
level can be used when sending emails.
Advanced
Scripting
Scripting allow s experience d users to customize and use their own scr ipts.
Caution
Improper use may cause unexpected behavio r and loss of contact with the Axis product.
Axis strongly recommends that you
do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problem s with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. It is recommended to create a b ackup fi le be fore
customizing the scripts. If a script causes problems, reset the product to its factory default settings, see page 40.
For m ore information, see www.axis.com/developer
File Upload
Files, f o r e
xample web p ages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.
Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the
selected user group ( viewer, operator or administrator) for the uploaded file.
39
AXIS Q1602 N etwork Camera
System Options
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. All parameters can be set and modified from this
page. Help is available from the standard help pages.
To open Plain Config, go to System Options > Advanced > Plain Config.
Reset to factory default settings
This will reset all param eters, including the IP address, to the factory default settings:
1. Disconnect power from the product.
2. Press and hold the Control button and reconnect power (see Hardware overview, on page 4 ).
3. Keep the Control button pressed for about 15 seconds until the Status indicator flashes amber.
4. Release the Control button. The process is complete after about 1 minute (when the Status indicator turns green). The
product has been reset to the factory d efault settings. The d efault IP address is 192.168.0.90
5. Re-assign the IP address.
6. Refocus the product.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
40
AXIS Q1602 N etwork Camera
Troubleshooting
Troubleshooting
Checking the firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may conta in a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > System Options > About.
Upgrading the firmware
When you upgrade the product with the latest firmware fr om Axis website, the product receives the latest functionality available.
Always read the upgrade instr u ctions and release notes available with eac h new release, before upgrading the firmware.
To upgrade, follow these instructions:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
at www.axis.com/techsup
2. Go to Setup > System Options > Maintenance in the pro ducts web pages.
3. Under Upgrade Server, click Browse and locate the fi le on your co mputer . Click Upgrade .
After starting the upgrade process, a lways wait at least 5–10 minutes before restarting the p roduct, even if you suspect the
upgrade has failed.
AXIS Camera Manag ement can be used f or multiple upgrades. See www.axis.com f or more information.
Note
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
•Preconfigured and customized settings are saved when the firmw are is upgraded (providing the feature s are available in
the new firmware) although this is not guaranteed by Axis Communication s AB.
Emergency recovery procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indica t es a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
In Windows, type the following from a command/DOS prompt:
arp -s <IP address> <serial number> temp
ping -l 408 -t <IP address>
2. If the product does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that appears, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the Status
indicator.
5. Reinstall the product, referring to the Installation Guide.
If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com /techsup/
41
AXIS Q1602 N etwork Camera
Troubleshooting
Symptoms, possible causes and remedial actions
Problems setting the IP address
When using ARP/Ping
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. See the Installation Guide for
detailed instructions.
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the c omputer used to access the
product are located on different subnets, you will not be able to set the IP a ddress. Contact your
network administrator to obtain an IP address.
The IP addre ss is being use d
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product:
•Ifyoureceive:Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network adm inistrator and reinstall the product.
•Ifyoureceive:Request timed out, this means that the IP address is available for
use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynam ic address.
This means that if the same default static IP addressisalsousedbyanotherdevice,theremay
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
The IP address has been
changed by DHCP
If the product and the cl ient are on the same netw ork, run AXIS IP Utility to locate the product.
Identify the product using its model or serial number.
Move the Axis product to an isolated network, or to one with no DHCP or BOOTP server. Set the IP
address again, using AXIS IP Utility or ARP/Ping (see the Installation Guide). Open the Setup pages
and disabled DHCP in the TCP/IP settings. Return the product to the main network. The product
now has a fixed IP address that will not change.
Certificate error when using
IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis product should be
synchronized with an NTP server. See Date & Time, on page 31.
The product is accessible locally but not externa
lly
Router configuration To config ure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
product, see NAT traversal (port mapping) for IPv4, on page 34. The router must support UPnP
TM
.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings.
Problems with the H.264 format
No H.264 displayed in the
client
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
Control Pan el (streaming tab). See AXIS Media Control (AMC), on page 13.
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
No multicast H.264
displayed in t he client
Check with your network administrator that the multicast addresses used by the Axis product
arevalidforyournetwork.
Check with your network administrator to see if there is a firewall preventing viewing.
42
AXIS Q1602 N etwork Camera
Troubleshooting
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router s ettings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
Poor rendering of H.264
images
Color depth set incorrectly on clients. Set to 16–bit or 32–bit color.
If text overlays are blurred, or if there are other rendering problems, you may need to enable
Advanced Video Rendering fromv the Video tab in the AMC Control Panel.
Ensure that your graphics card is using the latest driver. The latest drivers can usua lly be
downloaded from the manufacturer’s website.
Color saturation is different
in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the numb er of simultaneous viewers.
Check with the network administrator that the re is enough bandwid th available.
Check in the AMC C ontrol Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
Why do I not get maximum
frames per second?
See Perform ance considerations, on page 48.
The max imum frame s per second is dependent on the utility frequency (60/50 Hz) of the Axis
product. See Technical Specifications, on page 46.
Image degeneration
Decrease the GOV length. Go to Video & Audio > Video Stream and select the H.264 tab
to modify the GOV length.
Status and Network indicator LEDs a re flashing red rapidly
Hardware failure
Contact you Axis reseller.
Status indicator LED is flashing red and the product is inaccessible
A firmware upgrade has
been interrupted or the
firmware has otherwise been
damaged
See Emergency recovery proced ure, on page 41.
No images displayed on web page
Problems with AXIS M edia
Control (Internet Explorer
only)
To enable the updating of
video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
Installat
ion of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in Internet Explorer. Go
to Setup > Live View Config and select Java applet under Default viewer.
Video and image problems, general
Image too dark or too light
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering
the frame rate or the upload period.
43
AXIS Q1602 N etwork Camera
Troubleshooting
Slow image update Configuring pre-buffe rs , motion detection, high-resolution images or high frame rates will affect
the performance of the Axis product.
Poor performance Poor performance may be caused by heavy network traffic, multiple use rs accessing the product,
low performance clients, use of features such as m otion detection, event handling or uploaded
applications.
Poor quality snapshot images
Screen incorrectly
configured on your computer
Configure your screen to show at least 65000 colors, that is, at least 16 bits. Using only 16 or 256
colors will produce dithering artifacts in the image.
Overlay image is not displayed
Incorrect size or location of
overlay image
The overlay image may have been positioned incorrectly or may be to o large. See Overlay Image
Settings in the online help for more information.
Privacy mask is not displayed
Incorrect size or location of
privacy mask
The privacy mask may have been positioned incorrectly or may be too large.
Browser freezes
Firefox 1.4 (or later) can
sometimes freeze on a slow
computer
Lower the image resolution
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Delete existing files to free
up space.
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden chang es in t he lighting, motion detecti o n may trigger mistakenly. Lower the sensitivity
setting to avoid p roblems with luminance.
No audio
Incorrect s etup
Check t he sound card in the computer. Ensure that mute is not selected a nd that the volume
settings are correct.
No audio or very poor audio
quality
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
CPU overloaded
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video
Synchronize the product’s d
ate and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
44
AXIS Q1602 N etwork Camera
Troubleshooting
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Feedback loops Feedback loops might appear in full-duplex mode. Try moving the microphone or the speaker, or
use half-duplex mode instead.
Storage and disk management problems
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mo unt.
45
AXIS Q1602 N etwork Camera
Technical Specifications
Technical Specifications
Function/group
Item
Specifications
Model
AXIS Q1602: Extended D1 resolution (768x576), indoor
Image sensor
Progressive scan RGB CMOS 1/3”
Lens
Varifocal 2.8-8mm, F1.2, DC-iris, IR corrected, CS-mount
Horizontal angle of view 101°-35°
Vertical angle of view 75°-26°
Diagonal angle of view 135°-43°
Remote back focus
Focus range 0.3m to in fi nity
Day and Night Automatically removable infrared-cut filter
Minimum
illumination
Color: 0.05 lux, F1.2
B/W: 0.008 lux, F1.2
Camera
Shutter time
1/59000 s to 2 s
Video
compression
H.264 (MPEG-4 Part 10/AVC)
H.264 Baseline and Main Profile
Motion JPEG
Resolutions
768x576 to 160x90
Frame rate H.26 4 30 fps in all resolutions
Frame rate
Motion JPEG
30 fps in all res o lutions
Video streaming
Multi-stream H.264 and Motion JPEG
H.264: 3 individually configuredstreamsinD1andful
l frame rate
Motion JPEG: 3 individually configured stre ams in D1 and full frame rate
1 H.264 and 1 MJPEG streams in D1 and full frame rate
More strea m s if identical or limit
ed in frame rate or resolution
Controllable frame rate and bandwi dth
VBR/CBR H.264
Image settings
Compression, color, br
ightness, sharpness, contrast, white balance, exposure control,
exposure zones, backlight compensation, fine tuning of behavior at low light, wide
dynamic range - dynamic contrast
Rotation: 0°,
90°, 180°, 270°
Text and image overlay
Privacy mask
Mirrorin
gofimages
Corridor Format™
Video
Users 20 simultaneous users
Unlimited numbers of users using mulicast (H.264)
46
AXIS Q1602 N etwork Camera
Technical Specifications
Function/group
Audio streaming Two-way, full duplex
Audio
compression
AAC LC 8 kHz 32kbit/s, 16 kHz 64 kbit/s
G.711 P CM 8 kHz 64 kbit/s
G.726 ADPCM 8 kHz 32 kbit/s or 24 kbit/s
Configurable bit rate
Audio
input/output
External microphone input or line input, line output
Built-in microphone
Audio input
3.5mm jack for mic/line in. Max 80mVpp for microphone/ M ax 6.2 mVpp for line signal
Impedance: Min 1kΩ, Mic-power activated; Min 4 kΩ line
Tip: Signal/Bias
Ring: Bias
Sleeve: Ground
Power to external electret microphone: 1.3V - 2.6V (DC)
SNR: >40dB
Audio output 3.5 m m jack for line out. M ax 2.8Vpp
Impedance: Max 100Ω,normal<1Ω
SNR: >40dB
Audio
Built in
microphone
specification
Sensitivity: -36dB ±2dB (0db=1V/Pa, 1kHz)
Max input (SPL): 100dB
Security Password protection, IP address filtering, HTTPS encryption**, IEEE 802.1X network access
control**, digest authentication, user access log
Network
Supported
protocols
IPv4/v6, HTTP, HTTPS **, QoS Layer 3 DiffServ, FTP, SMTP , Bonjour, UPnP,
SNMPv1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGM P, RTCP, ICMP,
DHCP, ARP, SOCKS ** This product includes software developed by the Open SSL Project
for use in the Open SSL Tool kit (www.openssl.org)
Application
Programming
Interface
Open API for software integration, including the ONVIF specification available at
www.onvif.org, as well as VAPIX® and A XIS Camera A pplication Platform fro m Axis
Communications, specifications available at www.axis.com
Support for AXIS Video Hosting System (AVHS) with One-Click Camera connection
Intelligent video Video motion detection, active tampering alarm, audio detection
Support for AXIS Camera Application Platform enabling installation of additional
applications
Events Intelligent video, external input
Alarm actions File upload via FTP, HTTP and email
Notification via ema
il, HTTP and TCP
External output activation
Video and audio recording to edge storage
Pre- and post-a
larm video buffering
Day/Night switching
Status LED activation
Playing au
dio clips
Video buffer
48 MB pre- and post alarm
Video access from
web browser
Camera live view
Video and audio recording to file (ASF)
Customizable HTML pages
Windows 7, Vista, XP, Server 2008, Server 2003
DirectX 9c or higher
For other operating systems and browse rs see www.ax is .com/ techs u p
System
Integration
47
AXIS Q1602 N etwork Camera
Technical Specifications
Function/group
Installation aids
in software
Focus assistant, remote back focus, pixel counter,
Installation,
management and
maintenance
Axis Camera Management tool on CD and web-based configuration
Configuration of backup and restore
Firmware upgrades over HTTP or FTP, firmware available at www .axis.com
Casing
Metal (zinc)
Processor,
memory
ARTPEC-4, 256 MB RAM, 128 MB Flash
Battery backed-up real-time clock
Power
Power over Ethernet (PoE) IEEE 802.3af, max. 6.8 W, PoE Class 3
Connectors
RJ-45 10BASE-T/100BASE-TX PoE
Terminal block for 1 alarm input and 1 output
3.5 mm jack for mic in (max 80mVpp ) or line mono input (max 6.2mVpp)
3.5 mm jack for line mono output (max 2.8Vpp) to active speaker
Edge storage
SD/SDHC memory card slot (card not included)
Support for recording to network share (Network Attached Storage or file server)
Operating
conditions
0 °C to 50 °C (32 °F to 122 °F)
humidity 20 - 80% RH (non-condensing)
Approvals
EN 55022 Class B, EN 61000-3-2, EN 61000-3-3, EN 61000-6-1, EN 61000-6-2, EN
55024, FCC Part 15 Subpart B Class B, ICES-003 Class B, VCCI Class B, C-tick AS/NZS
CISPR 22, KC, EN 60950- 1, IEC60950-1
Dimensions
(HxWxD)
46 x 78 x 205 mm (1.8" x 3.1" x 8.1")
Weight
0.6 kg (1.3 lb)
Included
accessories
Stand, connector kit, Installation Guide, CD with installation tools, recording software
and User’s Manual, Windows decoder 1- user license
General
Video
management
software (not
included)
AXIS Camera Station - Video manageme n t software for viewing and recording up to 50
cameras
See www.axis.com/products/video/software/ for more software applications via partners
Optional
accessories
• AXIS T90A Illuminato
rs
• AXIS T8412 Installation Display
• AXIS Power over Ethernet Midspan 1-port, AXIS T8122 DC midspan
•AXISCameraSta
tion and video management softw are from Axis’ Application
Development Partners
Perfo
rmance considerations
When settings up y our system, it is important to consider how various settings and situations will affect performance. Some factors
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this will a lso af fe ct the frame rate.
The following factors are among the most important to consider:
• High image resolution and/or lower c ompression levels result in larger images. Bandwidth affected.
• Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
• Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and bandwidth.
• Accessing Motion JPEG and H.264 video streams simultaneous ly. Frame rate and bandw idth affected.
48
AXIS Q1602 N etwork Camera
Technical Specifications
• Heavy usage of event settings a ffect the product’s CPU load. Frame rate affected.
• Heavy network utilization due to poor i n fra structure. Bandwidth a ffected.
• Viewing on poorly performing c lient computers lowers perceived performance. Frame rate affected.
49
User's Manual Ver. M1.7
AXIS Q1602 N
etwork Camera Date: July 2011
© Axis Communications A B, 2011
Part No. 43
795
