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Shure Incorporated
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Issue Solution
Check to see how the microphone works using a different device.
Close and restart the application.
Powering down and rebooting the device will clear the cache and can sometimes help
with software performance.
Factory Reset
In the event that the MoveMics, charge case, receiver or app become unresponsive, it
may be necessary to perform a factory reset to restore the item to factory settings.
MoveMic: Perform a factory reset by toggling the MoveMic button off. Then press the
power button quickly 2 times, press and hold for 10 seconds or longer on the third press
to reset. MoveMic will triple flash green and red during the reset.
Charge Case: The inside of the case has a pin hole reset.
Receiver: Factory Reset can be found near the bottom of the hardware receiver menu.
MOTIV app: Close and restart the application.
System Requirements
System Requirements and Compatibility: iOS
iOS: iOS 15 and higher
iPhone: iPhone 12 and higher
iPad: iPad Pro (USB-C)
System Requirements and Compatibility: Android
Will work with any Android device that has:
Android 12.0 (Snow Cone) and higher
USB Audio Class 2.0 support and higher
Bluetooth 5.0 and higher
Android is a trademark of Google Inc.
Note: See the compatibility tab on product pages for information on recommended Android devices.
MoveMic One, MoveMic Two, MoveMic Two Receiver Kit
and MoveMic Receiver.
Accessories
Furnished Accessories
MV-ONE
1 MoveMic Lav
1 foam windscreen
AMV-USBC-USBC15: 1 USB-C to USB-C cable, 15"
1 Charge Case
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