Axis AXIS P3818-PVE User Manual

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AXISP3818-PVENetworkCamera

Troubleshooting

Important

Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.

Note

Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality

available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe

rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.

AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.

Towatchthisvideo,gotothewebversionofthisdocument.

www.axis.com/products/online-manual/60260#t10095327

Howtoupgradethermware

1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.

2.Logintotheproductasanadministrator.

3.GotoSettings>System>Maintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the

productrestartsautomatically.

Technicalissues,cluesandsolutions

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

Problemsupgradingthermware

FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason

isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele

correspondstoyourdeviceandtryagain.

Problemsafterrmware

upgrade

Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion

fromtheMaintenancepage.

ProblemssettingtheIPaddress

Thedeviceislocatedona

differentsubnet

IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe

devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork

administratortoobtainanIPaddress.

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Axis AXIS P3818-PVE 13MP 180° Panoramic Network Dome Camera