Axis 01147-031~ EOL Axis Queue Monitor User Manual

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AXISQueueMonitor

Troubleshooting

Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.

IssueAction

ThesoftwaredoesnotuploadtoAXISStoreDataManager.

Themostcommonreasonisnetworkcommunicationproblems.

RuntheconnectiontestunderSettings>Reportingtoget

informationabouttherootcausefortheproblem.

Howtorestarttheapplication

Ifthecountingisinaccurateorthewebinterfaceunusuallyslow,youcantryrestartingtherunningservicesorrestartthecamera.

GotoMaintenance>Restart.

Howtoresettheapplication

GotoMaintenance>Resetanddooneofthefollowing:

•Toclearallcountingdatafromthecamera,clickCleardata.

•Torestoreallsettingsoftheapplicationtodefault,clickRestoresettings.

Howtobackupthesettings

1.Tobackuptheapplicationsettings,gotoMaintenance>Parameterbackups.

2.ClickBackup.Thecomputersavestheleinyourbrowser’sdefaultfolderfordownloads.

Howtorestorethesettings

1.GotoMaintenance>Parameterbackups.

2.BrowsetoselectthepreviouslysavedbackupleandthenclickRestore.

Howtogeneratealogreport

Ifyouhaveanytroublewithyourcamerayoucangeneratealogreport.

1.GotoMaintenance>Logs.

2.ClickGeneratelogs.

3.Thebrowsersavestheleonthedefaultdownloadbrowseronthecomputer.

4.Attachthelogreportwhensubmittinganissuetosupport.

Howtomanageyourlicense

GotoMaintenance>Registration.

•Toregisteralicense,clickontheRegistrationpage.

•Ifyouwanttoremoveyoulicensefromthisproduct,clickClearregistration.

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Axis 01147-031~ EOL Queue Monitor e-License 01147-031