Model: RP-EM2020W
Handheld Massager
Thank you for your purchase of RENPHO Handheld Massager. The
massager offers a powerful percussion massage. While enjoying
muscle and body relief, you should use it with care and safety in
mind. To ensure safety and avoid any property damage, please read
this manual carefully and use as indicated. Non-compliance may
cause serious injuries or death and/or severe property damage.
Read all instructions before using this product.
This product is not intended for use by persons (including children)
with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision
or instruction concerning use of the product by a person responsible
for their safety.
Children should be supervised to ensure that they do not play with
the product.
Cleaning and user maintenance shall not be made by children
without supervision.
CAUTIONS
DO NOT enable the heat function when attaching the additional
massage head.
DO NOT put your hands in the gap between the head and the body of
the massager when it's working.
DO NOT splash water into the massager to avoid accidents caused by
short circuit.
DO NOT insert debris into the gap between the head and the body of
the massager.
Pregnant women and the people who have skin scalding and festered
and infectious disease shall not use this product.
DO NOT let children use the product alone unless under the instruction
of parents.
DO NOT use and store the product in dark place.
DO NOT use it on the head.
DO NOT pull out the plug when it is operating.
01
02
The appliance is only to be used with the power supply unit provided
with the product.
The product must only be supplied at safety extra low voltage
corresponding to the marking on the product.
Do not expose the product or battery to excessive temperatures.
Be aware of the risk of terminals of the battery-operated product or
battery being short-circuited by metal objects.
The product has a heated surface. Persons insensitive to heat must
be careful when using the product.
03
2. Product Introduction
About the RENPHO Handheld Massager
1. What’s in the box
RENPHO Handheld Massager x 1
Massager Head x 2
User Manual x 1
Control panel
Massage head
Indicator light
(After power on, the indicator
light flashes. Press Power
button to turn it on, the indicator
light stays on.)
Detachable
massage head
Massager handle
Power cable
04
TIP:
1. These 2 additional massage heads can’t be used when the
heat function is enabled.
2. None of the massager heads is to be used on your head.
DO NOT use on your head.
3. DO NOT put your hands in the gap between the head and the
body of the massager when it's working.
3. Specifications
Product Name: RENPHO Handheld Massager
Model: RP-EM2020W
Rated Voltage: US/CA AC 120V 60Hz
AU AC 220-240V 50/60Hz
Rated Power: 20W
Timer: 20 minutes
1RLVHG%
Heating Temperature: 86-131°F
Product Weight: 2.2lb
Size: 16.38 x 3.74 x 4.84 inch
05
Using the RENPHO Handheld Massager
1. Preparation
2. Operation Instruction
Choose a massage head and attach it, or use the massager directly
without the detachable massage head.
Insert the plug into the socket. You will hear a beep from the internal
buzzer.
Power Button: Press the Power button to turn on the massager. The
default setting is mode 1 (continuous pulse) and intensity 3. The indicator
light is always on. The heating function is disabled by default. Press the
Power button again to turn off the massager.
Power Button
(Mode 1 and intensity 3 by default)
Heat Button
Intensity + / - Button
(5 intensity levels)
Mode Button
Mode 1: continuous
pulse
Mode 2: 1 pulse per
second
Mode 3: 2 pulses per
second
06
Mode Button: There are 3 massage modes available, default mode is
mode 1. Press the Mode button to switch the 3 different massage modes:
mode 1 (continuous pulse), mode 2 (1 pulse per second), mode 3 (2 pulses
per second).
Heat Button: The Heat function is off default, press once the Heat
button to turn it on. The 2 additional massage heads can’t be used when the
heat function is on.
Timing Function:The massager will automatically shut down after 20 minutes
of continuous work.
Intensity + Button: Press the Intensity + Button to increase the
massage intensity. There are 5 intensity levels for each mode, the default
intensity is level 3. You will hear a beep with each press of the Intensity +
button. After reaching the highest 5th intensity, there will be no sound prompt
from the buzzer, which means that it is already the highest level of intensity.
Intensity - Button: Press the Intensity - Button to reduce the massage
intensity. There are 5 intensity levels for each mode, the default intensity is
level 3. You will hear a beep with each press of the Intensity - button. After
reaching the lowest 1st intensity, there will be no sound prompt from the
buzzer, which means that it is already the lowest level of intensity.
Troubleshooting
07
Place the massager in a safe, cool, and dry place when not in use.
Always unplug the massager prior to cleaning.
After use, wipe massager with a soft, damp cloth using non-abrasive
cleaners. If necessary, clean with a sterilizer.
DO NOT submerge the massager in water or any other liquid.
Keep away from all solvents and harsh detergents.
DO NOT attempt to repair this massager. There are no
user-serviceable parts.
Product Care and Maintenance
PROBLEM
Massager doesn’t
turn on.
Can't hear a beep when
pressing the "Intensity +"
button.
The maximum intensity
has been reached.
Press the "Intensity -"
button and you will
hear a beep, if not,
please contact
customer support.
Can't hear a beep when
pressing the
"Intensity -"
button.
The minimum intensity
has been reached.
Press the "Intensity +"
button and you will
hear a beep, if not,
please contact
customer support.
The plug is not well
plugged in the socket.
Short press the
Power button.
Reinsert the plug.
Need to press the
Power button to turn
on the massager.
CAUSE SOLUTION
08
PROBLEM CAUSE SOLUTION
Massager shuts off
automatically.
The massager will auto-
matically shut down after
20 minutes of continuous
work.
Press the Power
button to restart the
massager for another
20 minutes.
The massage head is
sticky.
The heat function is turned
on when using the
detachable massage head.
DO NOT enable the
heat function when
attaching detachable
massage head.
Can’t feel the heat /
the heat is weak.
The heating time is too
short.
Wait for a while.
The overheat protection
function will shut off the
massager automatically
when it’s too hot.
Wait for the massager
to cool down before
restarting it.
Warranty Policy
Your RENPHO product purchase is covered by a one-year limited
manufacturer warranty from the date of delivery.
For warranty terms and conditions, please visit:
https://renpho.com/pages/warranty-terms-and-conditions
Note: Product registration is not required for the warranty. If you
choose not to register your product, it will not diminish the product
warranty.
Customer Service
Please feel free to contact us if you have any questions or concerns.
RENPHO Customer Service Team guarantees a quick response and
hassle-free solutions to any issue you may have within business
hours.
09
Tel: +1(844)417-0149 (US&CA)
Monday-Friday 9:00AM-4:30PM
1800 MY RENPHO (1800 69 7367) (AU ONLY)
Monday-Friday 9:00AM-6:00PM (AEST)
Email: [email protected] (US/CA)
*For defective products or the return of items, please contact us with
your order number within the specified warranty period. DO NOT
dispose of any product parts as they may be required for inspec-
tion/repair.
FCC Regulatory Compliance
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.
Warning: changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
ISED Regulatory compliance
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not
cause interference, and (2) This device must accept any interference, including
interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux
conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le fonctionnement.
MADE IN CHINA
NA3
US Importer: JOICOM CORPORATION
14129 The Merge Street, Building 3 Unit A,
Eastvale, CA 92880
Manufacturer: Shenzhen Ruiyi Business
Technology Co., Ltd.
Qianhai Complex A201, Qianwan Road 1, Qianhai
Shenzhen-Hong Kong Cooperation Zone,
Shenzhen, P.R.China
