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USER GUIDE
Troubleshooting 1
u-line.com
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • SERVICE
Troubleshooting
BEFORE CALLING FOR SERVICE
If you think your U-Line product is malfunctioning, read
the CONTROL OPERATION section to clearly understand
the function of the control.
If the problem persists, read the NORMAL OPERATING
SOUNDS and TROUBLESHOOTING GUIDE sections below
to help you quickly identify common problems and
possible causes and remedies. Most often, this will resolve
the problem without the need to call for service.
IF SERVICE IS REQUIRED
If you do not understand a troubleshooting remedy, or
your product needs service, contact U-Line Corporation
directly at +1.800.779.2547.
When you call, you will need your product Model and
Serial Numbers. This information appears on the Model
and Serial number plate located on the interior of your
product or can be accessed through “Help” in the
Customer Menu.
NORMAL OPERATING SOUNDS
All models incorporate rigid foam insulated cabinets to
provide high thermal efficiency and maximum sound
reduction for its internal working components. Despite this
technology, your model may make sounds that are
unfamiliar.
Normal operating sounds may be more noticeable because
of the unit’s environment. Hard surfaces such as cabinets,
wood, vinyl or tiled floors and paneled walls have a
tendency to reflect normal appliance operating noises.
Listed below are common refrigeration components with a
brief description of the normal operating sounds they
make. NOTE: Your product may not contain all the
components listed.
• Compressor: The compressor makes a hum or pulsing
sound that may be heard when it operates.
• Evaporator: Refrigerant flowing through an evaporator
may sound like boiling liquid.
• Condenser Fan: Air moving through a condenser may
be heard.
• Solenoid Valves: An occasional clicking sound may be
heard as solenoid valves are operated.
TROUBLESHOOTING GUIDE
DANGER
!
ELECTROCUTION HAZARD. Never attempt to
repair or perform maintenance on the unit
before disconnecting the main electrical power.
Troubleshooting - What to check when problems occur:
Problem Possible Cause and Remedy
Digital Display
and Light Do
Not Work.
Ensure power is connected to the unit.
If the unit is cooling, it may be in Sabbath
mode.
Interior Light
Does Not
Illuminate.
If the unit is cooling, it may be in Sabbath
mode or manually set to off.
Light Remains
on When Door
Is Closed.
Lighting may be set to on; reset to with door.
Unit Develops
Condensation
on External
Surfaces.
The unit is exposed to excessive humidity.
Moisture will dissipate as humidity levels
decrease.
Digital Display
Functions, But
Unit Does Not
Produce Ice.
Ensure the unit is not in “Showroom Mode.”
Momentarily unplug or interrupt power supply
to the unit.
Digital Display
Shows an
Error.
“Door” indicates the door may be opened too
long. Ensure the door is closing properly. For
other error codes contact U-Line Customer
Service.
Ice Is Too
Thick/Thin
Ice Adjust not set to user’s preference. Adjust
ice thickness via Customer Menu.
Poor Ice Quality Unit may not be level. Check if unit is level.
Ice maker may be dirty. Clean ice maker.
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